VOLKSWAGEN GOLF PLUS 2004 Owners Manual

Emissions
swagen). warrants to the origina l retail chaser or orig inal lessee and any sub sequent purchaser or lessee that every model year Volk swage n vehicle imported by Volkswagen
a n d certified for sale and registe red in
was designed, built and equipped so as to conform with all applicable requi rements of the Air Resources Board and
is free from defects in materia l and manship which cause the vehicle to fail to form with ARB requirements, includin g any fect whic h would cause the vehicle's on-board malfunction indicator to illumi nate, for 3 years or w hich ever occ urs first.
A warranted part is any part ins talled on a motor
vehicle or motor vehicle engine by the vehicle or
e ngin e manufacturer, or installed in a warranty
repair, which affects any regulated emission
from a motor vehjde or engine whi ch is s ubj ect to
man ship causes the vehicle to
including its
territori es, the dealer will make repairs as may be requ ired by these regu lations free of charge.
The se cove rages
may also be included in the Volk swage n 3 years I mil es New Vehicle
Limi ted Warranty.

For 7 years
which ev e r
occurs fir s t:
AdBiue Active Tank and Dosing
Charg e Air Coo ler
EGR Cool er (Main an d addi-
tional)
EGR
F u el Tank X
Intake manifo ld X
MIL (Malfun ction Indicator X Lanlp)(
Transmi ssion control module
Turbo
charger assembly ( in -eluding Boost Control)
Also cove re d b y the Fede ra l Emi ssio ns ran ty fo r 8 yea rs or wh ic h ever
2.0L TFSI 2.0L TDI 3.0L TDI
X
X
X X
X
X
X X
X X
X X X
X X X
X
X
X
X X
X X X
X X X
X X
X 3.6L
X
X
X
X
X
X
X
X
X

inspectio n (a In spect io n and Mai ntenance program), requiring vehicles to be tested
a t regu la r interva ls. If your vehicle fails to pass a inspection performed by aLi­censed inspection station pursu ant
to the C alifornia
within 3 yea rs or
S tates, including its territor ies, will
perform free of c h a rge any repairs necessary for the vehicle to pass the smog test.
A
fter th e 3 year I miles performance war­
ranty has expired, a in sp ec tion failur e due to
Volkswagen models m ay be sp ec ially
equipped to meet California Partial Emis­
s ion Vehicl e ( requirements , as identi­fied on th e Vehicle Emi ssio n In forma­
tion Labe l loca te d on th e hood. For these vehi­cles, if
WARRANTY and WAHRANTY.
may raise a claim under thi s warranty im­mediately after your ve hicl e has failed a fornia t es t if, a s a result of that failu re, you
are required by law to repair th e ve hicle to avoid impositi on of a penalty or cancellatio n of your right to usc the ve hicle.
Sta tes, includin g its te rritories. The deal er will ho nor or deny your claim within a
reasonable time, n o t t o excee d thi rty days,
from the time at which your vehicle is presented for repair or w ithin any tim e period sp ecified by
l oca l, s ta te or federal law, whi ch eve r is shorte r,
except w he n a delay is ca use d by events n ot at­
t rib utable to Volk swagen or the deale r. If th e dealer denies your claim , yo u will be notified in
writi ng of the reaso ns for reject ing the cla im. If
yo u do no t receive notice of denial of your claim
w ith in the above time period , Volkswage n is re­quired by law to honor the cla im.
ce rtain circumstances, your cla im may be denied beca use you have failed to comply with i
ns
tructio ns for scheduled maintenance con­ta in ed in your Maintenance booklet. In dete rminin g whether you have co m­
plied with the instruction s for scheduled main­
tenance and proper usc, Vol k swagen may re­quire yo u to furni sh pro of of complia nce onl y
w ith those maintenance instructions whi ch Volkswagen has reaso n to believe were not per­
formed and w hich could be th e ca use of the
cla im to:
warranty work or pre-delive ry serv ice pe r­
formed by an authorized Volkswage n deale r, or

work perform ed in an em erge ncy to rect ify
a n unsa fe conditio n attrib uta bl e t o Volkswagen , provided yo u have taken steps in a timely
m anner to p ut the ve hicl e back int o a con­
f orming con ditio n , o r
the use of an uncertifi ed p art or to no ncom­plia nce witl1th e i nstruc tio ns for proper main te­
n an ce and usc, whic h is not re lated to S mog C hec k in sp ec tio n f ailure
yo u pro­vide t hese records to th e new owner w heneve r
you sell the veh icle.
Failu re to maint ain your vehicle acco rding to the in stru ction fo r pro per m aint enan ce m ay cause the ve hicl e to exceed applicable e missio ns stan ­dard s and co uld res ult in denial o f warra nty cov­However. Volkswage n will not deny wa r­
ra nt y cla im solely on th e bas is of your f a ilure to
m aintain the ve hicl e accord ing to the instru c­
ti ons or fai lu re to kee p
may impair th e effectiveness of e mi ssio n
co ntrol sys te m s. Altho u gh usc o f parts oth er
th an Genuine Volk swagen part s does n ot in vali­date these warran ties, Volkswagen assumes no liabil ity unde r these wa rrant ies for failur e of su ch parts and damage to o ther parts caused by
s u ch failur e
Maintenance and repai rs performed b y inde­
pendent service shops
invalidatin g these warra nties , yo u m ay
c h oose to have maint en a nce, repair or replace­
ment of e missio n control compo nent s per­
f o rmed by a ny a utomotive serv ice establi sh ­ment or individual q ualified to perform s u ch
services. Howeve r, th e cost o f su ch serv ices is
n ot co vered by these warranties except in em er­gencies . If th e independent serv ice esta bli sh ­ment find s a wa rrantable defect, you m ay delive r
th e vehicle to an a uthorize d Volkswagen deale r
a nd have the defec t corrected free of c h arge. Volk swagen will not be liable for any expenses which you h ave in curred at th e independent servic e esta bli shment, except for emergency re ­
p air s. for further
scheduled for in spectio n
o r rep lace ment mai ntenance int erv als speci ­
ranty perio d.

Damage to non-warranty parts
If failure of a warranted part causes damage to a part not covered by wa rranty, the non-war­
ran ted part will also be rep laced free of charge.
Warranty repairs while traveling in Canada
Warranty repairs whil e trav eling in Can ada should be performed by an authorized swage n dealer. If your Volkswagen model is
w ithin th e
residence is
requir ed. If th e Ca nadian dealer cannot submit your warra nty claim, yo u may be asked to pay for the repair. your return to the please present th e in vo ice to you r
A stateme nt exp laining the circums tances that prevented you from gettin g to an autho­rize d Volk swage n deale r,
Paid receipt (s),
Re pai r order(sl. an d
Part(s) removed from your Volkswagen
mod el
Dama
ge cause d by tampering , use of improper
Man ual, and abuse, neglect or im­
proper maintenance of th e vehicle. Diagnos is and repair of s u ch damage are at th e ex pense o f the owner.
warranti es
Any
implied warranty, including an y warranty of merchantability or warranty of fitness fo r a particular purpose, is limit ed in duration to the stat e d p eriod of these wri tten warranties.
tion of incidental or co nsequential damages, so
thi s limitation or ex clu sio n may not apply to
you.
Tips
In the event you have not received the services promised in these warranties, please follow tl1e procedures described in the warranty and maintenance booklet und er the titl e "Cu stomer

Booklet 1.1 Consumer
Consumer Protection Information
888
your authorize d Volkswagen dealer or swagen CARE Representati ve has
been unable to sat isfactorily address your cern, Volkswagen offers addi tional assistance throug h BBB a dispute reso luti on
program administ ered by the Council of Bette r
Business Bureau s.
The BBB progra m is free of c h arge to
yo u but there are some vehicl e age and mileage
limitatio ns, so please for more details:
1
yo u please be prepared
to pro vide the follo wing information:
name and address
The Number
Th e model, and model year of your
T he del ive ry date and current mileage of your vehicl e
A descri ption of the concern with your
The BBB program consis ts of two parts: mediation and arbi tratio n . Mediation m ea ns th atBBB staff fac ilitate negot iations between th e parties in an effor t to bring your
to a mutually acceptable reso lution . you do not agree with the mediated solution, you may req uest an arb itratio n hea ring.
Arbitration is a process by whic h an imparti al
p e rson makes a deci sion o n your claim. The bitrato rs are not connected with the a utomobile industry and serve on a voluntary basis.
p orti ng evide nce. ln stead of appearing in pe rso n, yo u m ay req uest a wri tten or eve n a phone a rbitrati on h ear ing. The BBB shaJ l m ake
every effort to obtain a finaJ reso lution of your within 5 business days of the heari ng ( that w as filed),
unl ess stat e or Federal law prov ides otherwise. then have the opp o rtunity to accept or reject
th e decision .
you accept the decision, th e manufacturer
will be bound by th e dec is ion a nd will be quire d to fulfill its obligation with in the frame specified by th e arbitra to r.
yo u r eject th e decis ion, you arc free to pursue other lega l re m edie s available under s ta te or fe deral law, and the manufacturer will
n o t be requir ed to com ply with any part of th e
permit ow ners to obta in a rep lacement ve hicl e or a refund of the purchase price under ce rtain circumstances. Althoug h th e provisio ns of these la ws vary from sta te to state, their intent is to p
rovide
owners wit h certain right s if th ey experi­
e n ce significant serv ice -related diffi cul ties with
th eir new vehicle .
To the exte nt allowed by
each stat e's law, Vol kswage n requires that the ow ner first send wr itten n otificat io n to Volk -

owner has exper ienced with lhe ve hicle , and to
allow to make any needed repa irs before the owner pursu es olher re m edies provided by sta te's law (in all
other s tates where not specifi cally re quir ed by state Volkswagen requests that th e owner pro vid e th e written notification). The owner sh ould send w ritten notification to:
Volkswagen Gro
up of America, Inc.
the owner may a lso be required to submit their complaint to BBB LINE b efo re seeking othe r r emedies . Please ref er to th e BBB LINE Dis put e Resolution section oflhis booklet for more information ab out the BBB disput e re so lution program.
Because
each state has enacte d specific sion s as part of its lemon
Volkswagen particip ates in BBB a
m edia tio n/arbitration program administered by
th e
Wilson Bou levard, Sui te BBB
Departmen t of sumer A ffair s.
you h ave a pro blem aris ing under any swagen w ritten warranty, we request that you
bring it Volkswagen's attention. I f we arc unable to reso lve yo u mayfilea claim with LINE. must be filed wit h
a claim with BBB call:
Tel. :
There is no charge for the call.
In ord er t o file
ture of your proble m or complaint. will also
b e as ked to provide: the approximate date of your acquis ition of th e ve hicl e, the ve hicle's re nt mil eage, the approxima te date and mil eage
a t th e tim e any proble m(s) were first brou ght to
th e attention of Volkswagen or on e of our dealers, and a sta te m ent of lhe relie f you are seeking.
BBB LINE s taff may try to he lp reso lve your dis put e through medi ation . mediatio n is
n o t success ful. or if you do not w is h to partici-
pate in mediation, claims within the program's juri sdiction may be presented to an arbitrator at an in formal hearin g. The arbitrator's d ec ision s h o uld ordinarily be issued wilhin days from the time your complaint is filed ; there m ay be a
d elay of7 days if yo u did not fir st co ntact swagen about your problem, or a delay of up to
tio n/rep ort by an impartial technica l expe rt or furth er in vestiga tion and report by BBB
a re requir ed to use BBB LINE b efo re
a sse rting in court any rights or remedi es
ifVolkswagen or its representat ive is unable
t o repair a new motor ve hicle to co nform to the vehicle's appli cable express warrant y after a
Section 1793.22( b) creates a presumption that Volk swagen h as had abl e number of attempts to conform th e ve hicl e
to its applica ble exp ress warranties within 18 months from delivery to th e buyer or
cur s first , one or m ore of lhe followin g occurs:
The sam e nonco nformi ty (a failure to form to the w ritten warranty that substantiall y impairs th e use, va lue, or safe ty of lhe ve hicle)
result s in a co ndition that is lik ely to cause death

Booklet 1.1 Consumer

Afterword
has always been Volk swagen's policy to tinuous ly improve its products. Volk swage n,
th ere fo re , reserves the right to m ake changes in design speci fications, and to make tions or improvements to its products w ith ou t
in curring an y obligation to ins tall them o n ucts previously manufactured.
A
ll rights reserved.
Ma y no t
be reproduced or translated in whole or in part without the consent of swagen Group of America, Inc. Specification s are subj ect to change with out noti ce. T
ex t
and specificatio ns in thi s manual are based on information and know le d ge avai lable at th e
tim e of printing.
May not b e r
eproduce d or tran slated in whole or in
Volkswagen AG
For the sake of environment
P rinted o n enviro nm ent ally friendl y paper (bleached without chl orine,