Table VOLKSWAGEN T-ROC 2021 Owner´s Manual

In China: www.vwcarnet.com.cn
Before using the Volkswagen Car-Net services for the first time, please read and observe the
information in the relevant service description. This will quickly help you to become familiar with the
services and make you aware of potential risks to yourself and others, and how to avoid them.

WARNING
Accidents and injuries can occur if the driver is distracted.
Always drive carefully and responsibly.

WARNING
Failure to observe the information in the service description can lead to your vehicle breaking down
in traffic, and can cause accidents and serious injuries.
Always use the most up-to-date edition of the relevant service descriptions which is available on the
Volkswagen website.

WARNING
The following conditions can make it impossible to make a telephone call, run a Volkswagen Car-Net
service or transfer data:
If your current location is in an area with no or insufficient mobile communications and GPS
reception. This can also include tunnels, streets with tall buildings, garages, multi-storey car parks,
underpasses, mountains and valleys.
If you are in an area with sufficient mobile communications and GPS reception but the
telecommunications provider's mobile network is overloaded, out of order or unavailable.
If the components in the vehicle required for the services and data transmission are damaged, not
working or do not have sufficient electrical power.
The battery for the mobile device is empty, does not have a sufficient charge level or has no more
call credit.

WARNING
Using computers and mobile devices in public or non-secured LAN and WLAN networks can lead to a
loss of control over your Volkswagen Car-Net services.
In addition to the usual precautionary measures to be taken when using the Internet, you should
protect your computer and mobile device with suitable anti-virus software and regularly update its
signatures.

Protect your login data for the Car-Net portal, your computer and mobile device against misuse.

WARNING
Applications and Volkswagen Car-Net services which are unsuitable or faulty or that are used
incorrectly can cause damage to the vehicle, accidents or serious injury.
Never make changes to applications or Volkswagen Car-Net services.

NOTICE
Volkswagen is not responsible for damage to the vehicle caused by poor quality or faulty third-party
applications, insufficient programming of applications, insufficient network strength, loss of data
during transmission or through misuse of your computers, tablets or mobile devices.
Legal requirements

Fig. 144 Symbol for vehicles that send tracking information
First read and observe the introductoryinformation and safety warnings⇒Introduction 
By concluding a Volkswagen Car-Net contract for your vehicle, you as the contracting party
undertake within the meaning of data protection law to inform each driver that the vehicle can
transmit and receive data online. This also applies if you sell or lend your vehicle.
Failure to observe this obligation to inform can infringe certain rights of vehicle occupants.
GPS tracking: check with all occupants
Some Volkswagen Car-Net services require vehicle data to determine whether the vehicle is
complying with set speed limits, where the vehicle is parked, or whether the vehicle is located within
a defined area. This information can be displayed in the Car-Net portal and in the Volkswagen Car-
Net app.
Therefore, before setting off, ask all occupants if they agree to use of the activated services. If an
occupant does not agree, deactivate the service (if possible) or exclude the occupant from use of the
vehicle. If you do not observe this, you may violate certain rights of the vehicle occupants.
GPS tracking: symbol
If a factory-fitted control unit is used to transmit the vehicle's current location and speed, this
symbol ⇒ Fig. 144  will always be located in the vehicle (e.g. on the roof console). However, the

Always stow luggage and heavy objects in the luggage compartment ⇒ .
Place heavy objects as far forward in the luggage compartment as possible.
Observe gross axle weight ratings and the gross vehicle weight rating ⇒ Technical data .
Secure luggage to the fastening rings in the luggage compartment using suitable lashing, fixing and
securing straps ⇒ Luggage compartment equipment .
Also stow small objects safely.
If necessary, fold back the rear seat backrest and engage it securely.
If necessary, adjust the headlight range ⇒ Headlights .
Adjust the tyre pressure according to the vehicle load. Observe the tyre pressure sticker ⇒ Tyre
pressure .
In vehicles with a tyre monitoring system, set the new vehicle load level as necessary ⇒ Tyre
monitoring system .

WARNING
Objects that are not secured, or are secured incorrectly, can cause serious injuries in the event of a
sudden driving or braking manoeuvre or accident. This applies particularly if objects are struck by an
airbag when activated and then flung through the vehicle interior. Please observe the following rules
to reduce the risk of accidents:
Always stow all objects in the vehicle securely.
Small and light objects should also be secured.
Objects should be stowed in the vehicle interior in such a way that they can never enter the airbag
deployment zones while the vehicle is in motion.
Always keep stowage compartments closed while the vehicle is in motion.
Stowed objects must never cause passengers to assume an incorrect sitting position.
If an item is being stowed on a seat, this seat must not be used by any passengers.
Do not stow any hard, heavy or sharp objects loose in any of the vehicle's open stowage areas, on
the surface behind the rear seat backrest or on the dash panel.
Remove any hard, heavy or sharp objects from items of clothing and bags inside the vehicle and
stow them securely.

WARNING
Transporting heavy objects changes the vehicle's handling and increases the braking distance. Heavy
loads that are not properly stowed or secured in the vehicle can lead to a loss of vehicle control and
can cause serious injury.

NOTICE
Never drop the luggage compartment floor; guide it slowly back down. The trims or the luggage
compartment floor could otherwise be damaged.

NOTICE
In the upper position, the variable luggage compartment floor has a maximum load capacity of
120 kg.

Depending on the vehicle equipment, there may be compartments for stowing small items under
the luggage compartment floor.
Luggage compartment equipment
Fastening rings

Fig. 151 In the luggage compartment: fixed and folding fastening rings.
There are fastening rings ⇒ Fig. 151  at the front and rear of the luggage compartment which can be
used to secure loose items and luggage with the help of lashing, retaining or securing straps.

WARNING
Unsuitable or damaged lashing, retaining or securing straps could tear in the event of a braking
manoeuvre or accident. This could cause objects to be flung through the vehicle interior and lead to
severe or fatal injuries.
Always use suitable and undamaged lashing, retaining or securing straps.
Pull lashing, retaining and securing straps taut crosswise over the cargo on the luggage compartment
floor and attach securely to the fastening rings.
Never exceed the maximum load rating of the fastening rings when securing objects.
Make sure that the upper edge of the load is higher than the fastening rings, particularly when
stowing flat objects.

Depending on the vehicle equipment, observe the signs about stowing loads that are attached in the
luggage compartment.
Never secure a child seat to the fastening rings.

The maximum load rating of the fastening rings is approximately 3.5 kN.

Suitable lashing, retaining or securing straps and luggage securing systems are available from
qualified workshops. Volkswagen recommends using a Volkswagen dealership for this purpose.
Bag hooks

Fig. 152 In the luggage compartment: bag hook.
Bag hooks may be located on the left and right-hand sides of the luggage compartment ⇒ Fig. 152 .

WARNING
Never use the bag hooks for lashing down items of luggage or other objects. The bag hook could
break off during a sudden braking manoeuvre or in the event of an accident.

NOTICE
Do not load each bag hook with more than 2.5 kg.
Load-through hatch

Injuries could be caused if the load-through hatch is folded forwards or backwards carelessly or in an
uncontrolled way.
Never fold the load-through hatch forwards or backwards while the vehicle is in motion.
Ensure that the seat belt is not trapped or damaged when folding back the load-through hatch.
Always keep hands, fingers, feet and other body parts away from the swivel area when folding the
load-through hatch forwards and backwards.
The load-through hatch has not been secured properly if the red marking can still be seen on the
locking indicator. Always ensure that the red marking is never visible when the load-through hatch is
in the upright position.
Passengers (children in particular) must not use this seat if the load-through hatch is folded forward
or is not engaged securely into place.
Roof carrier
Introduction
This chapter contains information on the followingsubjects:
⇒ Securing roof carriers 
⇒ Loading roof carriers 
⇒ Notes on use 
Depending on the model, the vehicle may be designed for fitting a roof carrier.
Roof carriers can be used to transport bulky items on the roof of the vehicle.
If you are unsure whether a roof carrier can be fitted on your vehicle, please contact a specialist
workshop. Volkswagen recommends using a Volkswagen dealership for this purpose.
Only roof carriers that have been approved by Volkswagen for the vehicle must be used.
If the vehicle is not approved for use with a roof carrier, do not use or retrofit a roof carrier.

WARNING
When transporting heavy or bulky objects on the roof carrier, the vehicle's handling will change due
to a shift in the centre of gravity and an increased susceptibility to crosswinds.
Always secure loads properly using suitable and undamaged lashing, retaining or securing straps.
Loads that are large, heavy, bulky, long or flat will have a negative effect on the vehicle
aerodynamics, centre of gravity and overall handling.
Avoid abrupt and sudden driving and braking manoeuvres.
Always adapt your speed and driving style to suit visibility, weather, road and traffic conditions.

WARNING
A roof carrier that has not been approved for the vehicle or a roof carrier that is fitted to a vehicle
that is not approved for use with a roof carrier may cause accidents or injuries.
Use only roof carriers that have been approved by Volkswagen for your vehicle type.
Never use a roof carrier on a vehicle that has not been approved for use with a roof carrier.
A roof carrier that is fitted nevertheless may become loose whilst the vehicle is in motion and fall
from the vehicle roof.

NOTICE
Securing a roof carrier of any kind to a vehicle that is not approved for use with a roof carrier may
lead to severe damage to the vehicle.
Securing roof carriers
First read and observe the introductoryinformation and safety warnings⇒Introduction 
Special roof carriers must be used to transport luggage, bicycles, skis, surfboards or boats safely ⇒
 . Suitable accessories are available from your Volkswagen dealership.
Attaching the roof bars and load carrier
Mount roof bars to the roof railing according to the installation instructions provided.
Once you have fitted the roof bars, you can then secure the respective carrier system on them.

WARNING
Incorrectly attaching and using the roof bars and load carrier could cause the whole roof carrier to
fall off the roof. This could cause accidents and injuries.
Only use roof bars and load carriers when they are undamaged and fitted correctly.
Always fit roof bars and load carriers correctly. Always observe the installation instructions provided
by the manufacturer.
Attach the roof bars only at the specified mounting points.
Special roof carriers for items such as bicycles, skis, surfboards etc. should always be properly
installed. Always observe the installation instructions provided by the manufacturer.
Check that the roof carrier is secured before starting your journey and tighten as necessary after
driving a short distance. During a long trip, check all screw connections and fasteners at each stop.
Do not carry out any modifications or repairs to the roof bars or the load carrier.

Loading roof carriers
First read and observe the introductoryinformation and safety warnings⇒Introduction 
Maximum permitted roof load
The maximum permitted roof load is 75 kg.
The roof load limit refers to the combined weight of the roof carrier and the load carried on the roof
⇒ .
Make sure you are aware of the weight of the roof carrier system and the load to be transported.
Weigh the load if necessary.
However, you will not be able to carry the maximum permitted roof load if you are using a roof
carrier with a lower load rating. In this case, do not exceed the maximum weight limit for the load
carrier system which is specified in the manufacturer's installation instructions.
Distributing the load
Distribute the load evenly and secure it correctly ⇒ .

WARNING
Accidents and significant vehicle damage can occur if the maximum permitted roof load is exceeded.
Never exceed the stated roof load, the maximum permissible axle loads, and the permissible gross
vehicle weight for the vehicle.
Do not exceed the load rating of the roof carrier, even if the maximum roof load has not been
reached.

WARNING
Loose and incorrectly secured loads can fall off the roof carrier and cause accidents and injuries.
Always use suitable and undamaged lashing, retaining or securing straps.

NOTICE
When opening the boot lid, take care not to let it hit the roof load.
Notes on use
First read and observe the introductoryinformation and safety warnings⇒Introduction 
Remove the roof carrier in the following situations
The roof carrier is no longer needed.

DANGER
It is dangerous to transport people in a trailer and it may also be illegal.

WARNING
Improper use of the towing bracket can lead to a loss of vehicle control, accidents and serious
injuries.
Only use the towing bracket if it is fitted properly and is not damaged.
Do not carry out any alterations or repairs to the towing bracket.
Wherever possible, swivel in or remove the ball head when a trailer is not being used in order to
reduce the risk of injury in rear-end collisions, and the risk of injury to pedestrians and cyclists when
the vehicle is parked.
Never install a weight-distributing or load-balancing towing bracket to the vehicle. The vehicle is not
designed for these kinds of towing brackets. The towing bracket can fail, causing the trailer to tear
loose from the vehicle.

WARNING
Towing a trailer and transporting heavy or bulky items can change the vehicle handling and increase
the braking distance. This can lead to accidents.
Always secure loads properly using suitable and undamaged lashing, retaining or securing straps.
Always adapt your speed and driving style to suit visibility, weather, road and traffic conditions.
Reduce your speed, particularly when going downhill.
Trailers with a high centre of gravity are more likely to tip over than trailers with a low centre of
gravity.
Always drive carefully and think ahead. Accelerate very carefully and gently. Avoid abrupt and
sudden driving and braking manoeuvres.
Take special care when overtaking. Reduce your speed immediately if the trailer shows even the
slightest sign of snaking.
Never drive faster than 80 km/h (50 mph) when towing a trailer, also 100 km/h (60 mph) in
exceptional cases. This also applies to countries where higher speeds are permitted. Keep to
country-specific speed limits, which may be lower for vehicles with trailers than for vehicles without
trailers.
Never try to stop a trailer from snaking by increasing your speed.
Never install a weight-distributing or load-balancing towing bracket on the vehicle.

Retrofitting a towing bracket
Only use a towing bracket which has been approved by Volkswagen for your vehicle type. Always
check and observe the data provided by the towing bracket manufacturer.
Maximum power consumption of the trailer's electrical consumers
Never exceed the specified values.
Europe, Asia, Africa, South and Central America
All brake lights 84 watts
Turn signal per side 42 watts
All side lights 100 watts
All tail lights 42 watts
Rear fog light 42 watts

Australia
All brake lights 108 watts
Turn signal per side 54 watts
All side lights 100 watts
All tail lights 54 watts
Rear fog light 54 watts

WARNING
If the towing bracket is unsuitable or incorrectly fitted, the trailer could become detached from the
towing vehicle. This can cause serious accidents and fatal injuries.
Never fit a towing bracket to the rear bumper or its mountings. The towing bracket must not prevent
the rear bumper from functioning correctly.
Do not carry out any alterations to the exhaust or brake systems.

NOTICE