steering VOLKSWAGEN UP! 2021 Owner´s Manual

An acoustic warning is given if the car is driven faster than approximately 6 km/h (4 mph)
with the handbrake applied.
Parking
First read and observe the introductoryinformation and safety warnings⇒
Introduction
Please adhere to relevant legislation when stopping and parking your vehicle.
Stopping the vehicle
The steps should only be carried out in the specified order.
•Stop the vehicle on a suitable surface ⇒.
•Depress and hold the brake pedal until the engine has stopped.
•Apply the handbrake firmly ⇒ Handbrake.
•With an automated manual gearbox, move the selector lever to position D or R.
•Switch off the engine and take your foot off the brake pedal.
•Remove the vehicle key from the ignition lock.
•Turn the steering wheel slightly if necessary to engage the steering lock mechanism.
•With a manual gearbox, select first gear for flat ground and uphill inclines, or reverse gear for
downhill inclines, and then release the clutch.
•Please ensure that all occupants, in particular children, leave the vehicle.
•Take all vehicle keys with you when you leave the vehicle.
•Lock the vehicle.
Additional points for ascending and descending inclines
Before switching off the engine, turn the steering wheel so that the front wheels will roll against the
kerb if the parked vehicle starts to move.
•When facing downhill, turn the wheels so that they face the kerb.
•When facing uphill, turn the wheels so that they face the centre of the road.
Incorrect use of the handbrake can cause accidents and serious injuries.
•The handbrake should never be used to brake the vehicle, except in emergencies. The
braking distance is considerably longer as only the rear wheels are braked. Always use
the foot brake.
•Never drive the vehicle with the handbrake lightly applied. This can overheat the brakes
and adversely affect the brake system. It can also cause premature wear to the rear brake
pads.
•Never activate the accelerator from the engine compartment if a position or gear has been
selected and the engine is running. The vehicle can start to move even if the handbrake is
applied.
WARNING
To avoid unintentional movement when parking the vehicle, first apply the handbrake firmly
and then remove your foot from the brake pedal.
NOTICE

to assist every time that there is a sudden change in the road surface quality. If a section of dry
road is suddenly covered with water, mud or snow, ESC will not be able to assist in the same
manner as on a dry road. If the vehicle aquaplanes (drives on a layer of water rather than on the
road surface), ESC will not be able to assist in steering the vehicle as the contact to the road
surface has been interrupted and it is therefore no longer possible to steer or brake the vehicle.
Always adapt your speed and driving style to suit visibility, weather, road and traffic conditions. ESC
cannot defy the laws of motion, improve the available power output, or keep the vehicle on the road
if insufficient care and attention on the part of the driver causes the vehicle to leave the road.
Instead, ESC increases the possibility of keeping the vehicle under control and, in extreme on-road
driving situations, it assesses the driver’s steering input and helps the vehicle to continue in the
required direction. If the vehicle is driving at a speed that leads it to leave the road before the ESC
can provide any kind of support, the ESC will be unable to provide any assistance.
The ABS, BAS, TCS and EDL systems are integrated into the ESC. The ESC is always on.
Anti-lock brake system (ABS)
The ABS prevents the wheels from locking when the brakes are applied up until the point where the
vehicle is nearly stationary and assists the driver in steering the vehicle and keeping it under
control. This means that the vehicle is less likely to spin, even when the brakes are depressed fully:
•Depress and hold the brake pedal with force. Do not take your foot off the brake pedal or
reduce the force on the brake pedal!
•Do not pump the brake pedal or reduce the pressure on the brake pedal!
•Steer the vehicle while the brake pedal is fully depressed.
•The ABS will switch off when the brake pedal is released or if the pressure on the brake pedal is
reduced.
If the ABS is taking corrective action, there is a pulsing movement in the brake pedal and some
noise. However, ABS will not necessarily guarantee shorter braking distances in all conditions. The
braking distance could even be longer when braking on gravel or on fresh snow covering an icy or
slippery surface.
Electronic brake pressure distribution system (EBD)
Every vehicle's centre of gravity moves forwards whenever the brake is operated. This means that
the rear wheels are in danger of locking due to the lower traction. The electronic brake pressure
distribution system controls the brake pressure for the rear wheels and thereby ensures the
optimum distribution of brake pressure between the front and rear axles. Under normal conditions,
the system will prevent the rear from breaking away if too much brake pressure if applied to the rear
wheels. The electronic brake pressure distribution system is included in the ABS' scope of
functions.
Brake Assist system (BAS)
The brake assist system can help to reduce the braking distance. The brake assist system
reinforces brake pressure hydraulically when the driver depresses the brake pedal quickly in an
emergency situation. As a result, full braking power is made accessible very quickly, brake pressure
is increased and the braking distance reduced. In this way, the ABS is activated more quickly and
more effectively.
Do not reduce the pressure on the brake pedal. The brake assist system will switch off the
hydraulic brake servo automatically when the brake pedal is released or if the pressure on the
brake pedal is reduced.
Traction Control System (TCS) or Traction Control (TC)
The TCS or TC reduces the engine output if wheelspin occurs and adapts the output to suit road
surface conditions. TCS or TC helps the car to start moving, accelerate and climb gradients in
unfavourable road conditions.
Electronic differential lock (EDL)
The EDL is available for normal driving on straight roads. EDL brakes the wheel that has lost
traction and distributes the driving force to the other drive wheel. To prevent the disc brake of the
braked wheel from overheating, the EDL cuts out automatically if subjected to excessive loads. The
EDL will switch on again automatically when the brake has cooled down.

Avoid unnecessary loads
The lighter the vehicle, the more economical and environmentally-friendly it is. An extra weight of
100 kg can increase fuel consumption by up to 0.3 l/100 km.
Remove all unnecessary objects and loads from the vehicle.
Remove any unnecessary special equipment and accessories
The more aerodynamic a vehicle, the lower its fuel consumption. Special equipment and
accessories, such as roof carriers or bicycle carriers, make the vehicle less aerodynamic.
You should therefore remove any special equipment and luggage carriers that are not in use,
especially if you are going to be driving at high speeds.
Steering
 Introduction
This chapter contains information on the followingsubjects:
⇒ Warning and indicator lamps
⇒ Information on steering
Depending on its equipment level the vehicle may have power steering.
The power steering is not hydraulic. It is an electromechanical system. The advantage of this
steering system is that no hydraulic hoses, hydraulic oil, pumps, filter or other parts are required.
The electromechanical system reduces fuel consumption. A hydraulic system requires constant oil
pressure in the system, whereas an electromechanical steering system only needs an energy
supply while steering.
The power steering provided by the electromechanical steering system automatically adjusts to the
vehicle speed, steering wheel torque and steering wheel angle. The electromechanical steering
only functions when the engine is running.
Additional information and warnings:
•Starting and stopping the engine ⇒ Starting and stopping the engine
•Battery ⇒ Vehicle battery
•Tow-starting and towing ⇒ Tow-starting and towing
Warning and indicator lamps
First read and observe the introductoryinformation and safety warnings⇒
Introduction
Lit upPossible causeSolution
The electromechanical steering is faulty
or not working.
The steering should be checked by a
qualified workshop as soon as possible.
Electromechanical steering function
reduced.
The steering should be checked by a
qualified workshop as soon as possible.
If the yellow warning lamp remains off after
the ignition has been restarted and you have
driven a short distance, you do not need to
consult a qualified workshop.
The vehicle battery has been
disconnected and reconnected.
Drive a short distance at a speed of
15 – 20 km/h (9 – 12 mph).
Several warning and indicator lamps will light up briefly as a functional check when the ignition is
switched on. They will go out soon afterwards.
If the power steering is not working, the steering wheel is difficult to turn, which makes it
difficult to steer the vehicle.
•The power steering only functions when the engine is running.
•Never allow the vehicle to roll if the engine is switched off.
•Never remove the vehicle key from the ignition lock when the vehicle is in motion. The
steering lock may be activated and you will no longer be able to steer the vehicle.
WARNING

Information on steering
First read and observe the introductoryinformation and safety warnings⇒
Introduction
The steering should be locked every time you leave the vehicle to make it more difficult for the
vehicle to be stolen.
Mechanical steering column lock
The steering column is locked if the vehicle key is removed from the ignition lock when the vehicle
is stationary.
Activating the steering lockDeactivating the steering lock
Park the vehicle ⇒ Braking, stopping and
parking.Insert the vehicle key into the ignition lock.
Remove the vehicle key.Turn the steering wheel slightly to take the load
off the steering lock mechanism.
Turn the steering wheel slightly until the
steering lock clicks into place.
Hold the steering wheel in this position and turn
the ignition on.
Electromechanical steering
The power steering provided by the electromechanical steering system automatically adjusts to the
vehicle speed, steering wheel torque and steering wheel angle. The electromechanical steering
only functions when the engine is running.
You will need considerably more strength than normal to steer the vehicle if the power steering is
reduced or has failed completely.
Driver assist systems
Pull-away assist systems
 Introduction
This chapter contains information on the followingsubjects:
⇒ Indicator lamps
⇒ Start/stop system
⇒ Hill Hold Assist
Additional information and warnings:
•Volkswagen information system ⇒ Volkswagen information system
•Braking, stopping and parking ⇒ Braking, stopping and parking
•Battery ⇒ Vehicle battery
•Wheels and tyres ⇒ Wheels and tyres
•Accessories, modifications, repairs and renewal of parts ⇒ Accessories, modifications, repairs
and renewal of parts
•Starting the engine with jump leads ⇒ Starting the engine with jump leads
Failure to observe the warning lamps could lead to your vehicle breaking down in traffic, and
to accidents and serious injuries.
•Never ignore any warning lamps that are lit up.
•Stop the vehicle as soon as possible and when safe to do so.
WARNING
Failure to observe the illuminated indicator lamps could lead to the vehicle being damaged.
NOTICE

•Depress the clutch pedal to restart the engine.
Important preconditions for automatic engine switch-off
•The driver is wearing their seat belt.
•The driver door is closed.
•The bonnet is closed.
•A minimum engine temperature has been reached.
•The vehicle has been moved since the engine was last switched off.
•The defrost function of the air conditioning system is not switched on.
•The charging state of the vehicle battery is sufficient.
•The temperature of the vehicle battery is not too low or too high.
•The vehicle is not on a steep incline.
•Reverse gear is not engaged.
Conditions for an automatic restart
The engine can start automatically under the following conditions:
•If the vehicle rolls on.
•If the voltage of the vehicle battery falls.
Conditions that make a key start necessary
The engine has to be started manually with the vehicle key in the following conditions:
•If the driver unfastens their seat belt.
•If the driver door is opened.
•If the bonnet is opened.
Switching the start/stop system on and off
•Press the button in the centre console ⇒ Fig. 103.
•If start/stop system has been deactivated, the indicator lamp in the button lights up.
If the start/stop system has switched the engine off, the engine will start again as soon as the
system has been switched off manually with the button.
In some cases, it will be necessary to restart the engine manually with the vehicle key. Take
note of the corresponding indicator lamp in the instrument cluster.
Hill Hold Assist
First read and observe the introductoryinformation and safety warnings⇒
Introduction
The Hill Hold Assist function actively holds the vehicle when pulling away on an incline.
The Hill Hold Assist function is automatically activated if the following
conditions are met
Points 1 to 3 must be fulfilled at the same time:
Manual gearboxAutomated manual gearbox
1.On an incline, the stationary vehicle must be held in position with the footbrake until the
vehicle starts moving.
2.The engine is running smoothly.
3.
Fully depress the clutch pedal and move the
gear stick to the 1st gear position if you want
to drive forwards up a hill or to the R position
if you want to reverse up a hill.
Position D is selected when driving forwards
up an incline or position R is selected for
driving in reverse up an incline.
The brake servo and the electromechanical steering will not function if the engine is switched
off.
•Never allow the vehicle to roll if the engine is switched off.
•The start/stop system must be switched off if work is to be carried out in the engine
compartment.
WARNING
If the start/stop system is used in very high outside temperatures over a long period, the
vehicle battery can be damaged.
NOTICE

Fig. 106 Turn signal and main beam lever on the left of the steering column: button and switch for
the CCS
First read and observe the introductoryinformation and safety warnings⇒
Introduction
FunctionSwitch position, switch
control ⇒ Fig. 106
Action
Switching on the CCS.Switch ② in position .
The system is switched on. No
speed has yet been stored and the
speed is not yet being controlled.
Activating the CCS.Press button ③ .The current speed is stored and
controlled.
Switching off the CCS
control temporarily.
Switch ② in position 
OR: depress the brake or clutch
pedal.
Control is switched off temporarily.
The speed is stored in the memory.
Resuming CCS control.Press button ① .The stored speed is reactivated
and controlled.
Increasing the set
speed (during CCS
control).
Press button ① briefly
to increase the speed in small
steps of 1 km/h (1 mph) and to
save.
The vehicle accelerates actively
until it reaches the new set speed.
Press and hold down button ①
continuously to
continuously increase the speed;
the increased speed setting will
be saved when you release the
button.
Decreasing the set
speed (during CCS
control).
Press button ③ briefly to
reduce the stored speed in small
steps of 1 km/h (1 mph) and to
save.
The system will decrease the
speed until the new set speed is
reached by easing off the
accelerator without actively
braking.
Press and hold button ③
to decrease the speed
continuously. The new speed
setting will be saved when you
release the button.
Switching off the CCS.Switch ② in position .The system is switched off. The set
speed will be deleted.
The mph figures given in brackets in the table relate exclusively to instrument clusters with mile
readings.
Driving downhill with CCS
If the CCS cannot maintain the vehicle speed when driving downhill, brake the vehicle with the foot
brake and shift down gear if necessary.
Automatic switch-off
The CCS control will be switched off automatically or switched off temporarily:
•If the system detects a fault that could impair the function of the CCS.
•If the vehicle speed is higher than the stored speed for an extended period with the accelerator
pedal depressed.
•If the brake pedal or clutch pedal is depressed.
•If you change gear on a manual gearbox.
•If the airbag is triggered.
City emergency brake function
 Introduction
This chapter contains information on the followingsubjects:
⇒ Warning and indicator lamps
⇒ Laser sensor
⇒ Switching city emergency brake function on and off
⇒ Special driving situations
Within the speed range of approximately 5 – 30 km/h (3 – 19 mph), the city emergency brake
function monitors the traffic situation up to a distance of about 10 m in front of the vehicle.
The system prepares the vehicle for emergency braking if it detects a possible collision with a
vehicle ahead ⇒.
If the driver does not react to a possible collision, the system can brake the vehicle automatically in
order to reduce the speed ahead of a possible collision.

If, in a potential collision scenario, the city emergency brake function detects that the driver is
applying the brakes with insufficient pressure, the system can increase the brake pressure in order
to reduce speed ahead of the collision. Hence the system can help minimise the consequences of
an accident.
Additional information and warnings:
•Exterior views ⇒ Exterior views
•Lower section of the centre console ⇒ Overview of the centre console
•Instrument cluster ⇒ Instrument cluster
•Accessories, modifications, repairs and renewal of parts ⇒ Accessories, modifications, repairs
and renewal of parts
The brake pedal travel decreases when the city emergency brake function is triggered. This
may make the brake pedal feel stiffer.
Automatic brake intervention by the city emergency brake function can be stopped by using
the clutch, the accelerator or steering intervention.
Unusual noises may be heard if the city emergency brake function is applying an automatic
braking procedure. This is normal and the noises are caused by the braking system.
Warning and indicator lamps
First read and observe the introductoryinformation and safety warnings⇒
Introduction
The city emergency brake function is switched on every time the ignition is switched on. No display
will be shown to alert you of this.
The indicator lamp will be lit up if the city emergency brake function is switched off, is working or if
there is a fault in the system.
Lit upPossible cause ⇒Solution
The city emergency brake function
was switched on using the button
⇒ Fig. 109.
The indicator lamp is switched off
automatically after approximately 5
seconds.
FlashesPossible cause ⇒Solution
Quickly: city emergency brake function
is braking automatically or has braked
automatically.
Indicator lamp will go out automatically.
Slowly: city emergency brake function
currently not available.
While the vehicle is stationary, switch off
the engine and re-start it again. If
necessary, inspect the laser sensor (for
The intelligent technology of the city emergency brake function cannot change the laws of
physics or the system-related vehicle limitations. Never let the extra convenience afforded by
the city emergency brake function tempt you into taking any risks when driving. The driver is
always responsible for braking in time.
•The city emergency brake function cannot prevent accidents and serious injuries by itself.
•The city emergency brake function can carry out unwanted brake interventions in certain
complex situations, e.g. if a vehicle cuts very closely in front of you.
WARNING
Incorporating the city emergency brake function into your own driving style can cause
accidents and serious injuries. The system is not a substitute for the full concentration of the
driver.
•Adapt your speed and distance from the vehicles ahead to suit visibility, weather, road and
traffic conditions.
•The city emergency brake function does not react to persons, animals and vehicles
crossing or approaching in the same lane.
•Brake the vehicle by depressing the brake if the vehicle rolls forwards once the city
emergency brake function has been applied.
WARNING
Switch off the city emergency brake function if you suspect that the laser sensor has been
damaged. This can help to prevent further damage.
•Repairs to the laser sensor require specialist knowledge. Volkswagen recommends using
a Volkswagen dealership for this purpose.
NOTICE

Special driving situations
Fig. 110 A: vehicle in a bend B: motorbike in front is outside the range of the laser sensor
Fig. 111 Vehicles changing lanes
First read and observe the introductoryinformation and safety warnings⇒
Introduction
The city emergency brake function has physical and system-specific limits. In certain situations, the
driver may therefore feel that the city emergency brake function reacts too late or unexpectedly.
You should therefore always be prepared to take full control of the vehicle if necessary.
The following driving situations demand particular vigilance:
When driving through bends
When driving into or out of a long bend, the laser sensor may react to a vehicle in the adjacent lane
⇒ Fig. 110A and thus brake the vehicle. The braking effect can be stopped by pressing the
accelerator or clutch pedal or by steering the vehicle.
Narrow vehicles and a zig-zag traffic situation
Narrow vehicles and vehicles travelling slightly to the left or right of your vehicle will only be
recognised by the laser sensor once they have entered the range of the sensor ⇒ Fig. 110B. This
particularly applies to narrow vehicles such as motorcycles.
When other vehicles change lanes
Vehicles that are very close to you when they move into your lane could cause the city emergency
brake function to be applied unexpectedly ⇒ Fig. 111. The braking effect can be stopped by
pressing the accelerator or clutch pedal or by steering the vehicle.
Possible laser sensor function impairments
The city emergency brake function will switch off temporarily if the function of the laser sensor is
impaired due to heavy rain, spray, snow or mud, for example. The indicator lamp will flash in
the instrument cluster display.
The city emergency brake function is ready to work again as soon as the laser sensor returns to
normal function. The indicator lamp goes out.
The following conditions could prevent the city emergency brake function
from reacting:
•If ESC is active.
•In tight bends.
•If the vehicle is reversing.
•When you drive faster than 30 km/h for a few seconds.
•If the accelerator is fully depressed.
•If the city emergency brake function is switched off or if there is a fault in the system ⇒ Warning
and indicator lamps.
•If the laser sensor is dirty, covered or overheated ⇒ Laser sensor.
•In snow, heavy rain or thick fog.
•If vehicles are travelling slightly to the left or right of your vehicle.
•If vehicles are crossing in front of your vehicle.
Accidents and serious injuries could occur if you do not switch off the city emergency brake
function during any of the situations named above.
•Switch off the city emergency brake function during critical driving situations.
WARNING

Fig. 115 In the instrument cluster: variant A: fuel gauge for petrol, variant B: fuel gauge for petrol
Fig. 116 In the instrument cluster display: fuel gauge for petrol
First read and observe the introductoryinformation and safety warnings⇒
Introduction
The fuel gauge can vary according to the vehicle equipment level ⇒ Fig. 115 or ⇒ Fig. 116.
Lit upNeedle position
⇒ Fig. 115
Possible cause ⇒Solution
Red marking ①
Fuel tank nearly empty.
Reserve quantity is being used
⇒ Capacities.
Fill the tank with petrol
as soon as possible ⇒
.
Blue marking ②
Natural gas fuel tank nearly
empty.
Reserve quantity is being used.
Refuel with natural gas
as soon as possible ⇒
.
Flashes for
approximately
10 seconds
Position of the
bar ⇒ Fig. 116
Possible cause ⇒Solution
Reserve fuel
marking flashes for
approximately 10
seconds (four small
segments)
Fuel tank nearly empty.
Reserve quantity is being used
⇒ Capacities.
Fill the tank as soon as
possible ⇒.
Several warning and indicator lamps will light up briefly as a functional check when the ignition is
switched on. They will switch off after a few seconds.
Natural gas engines
Things to note: if the vehicle is parked for an extended period directly after refuelling, it may well
occur that the pointer for the natural gas engine does not indicate the fuel level shown directly after
refuelling. This does not mean that there is a leak in the system but but rather that, for technical
reasons the pressure has been decreased in the natural gas tank.
The small arrow next to the petrol pump symbol ⇒ Fig. 115 in the display instrument shows
you the side of the vehicle on which the tank flap is located.
Only applies for vehicles with a fuel gauge in the instrument cluster ⇒ Fig. 115.
Only applies for vehicles with a fuel gauge in the instrument cluster display ⇒ Fig. 116.
Filling the tank with petrol
a)
b)
Driving the vehicle when the fuel level is too low could lead to your vehicle breaking down in
traffic, accidents and serious injuries.
•When the fuel level is too low, the fuel supply to the engine could be irregular, especially
when driving up or down hills and inclines.
•The steering, all driver assist systems and brake assist systems will not function if the
engine sputters or stops completely due to a lack of fuel or irregular fuel supply.
•Always fill the tank when it is still 1/4 full. This reduces the risk of running out of fuel and
breaking down.
WARNING
•To avoid damage to your vehicle, always observe the indicator lamps and associated
warning texts.
•Do not run the tank empty. Irregular filling periods can cause backfiring and allow unburnt
fuel to enter the exhaust system. This could cause damage to the catalytic converter!
NOTICE
a)
b)

Tyre damage
First read and observe the introductoryinformation and safety warnings⇒
Introduction
Damage to tyres and rims is often not readily visible. Any unusual vibrations or signs that the car is
pulling to one side may indicate that one of the tyres is damaged ⇒.
•Reduce your speed immediately if you suspect that a wheel is damaged.
•Check the tyres and rims for damage.
•If the tyre is damaged, do not drive on. Seek expert assistance.
•If there is no visible damage, drive slowly and cautiously to the next qualified workshop in order
to have the vehicle checked.
Foreign bodies in the tyre
•Leave the foreign body in the tyre if it has entered the inner tyre. However, foreign bodies that
are stuck between the tyre tread blocks can be removed.
•For vehicles with a spare wheel or temporary spare wheel: where appropriate, change the
damaged wheel ⇒ Changing a wheel If required, seek expert assistance when changing the
damaged wheel. Volkswagen recommends using a Volkswagen dealership for this purpose.
•For vehicles with a breakdown set: if required, seal the tyre and pump it up using the
breakdown set ⇒ Breakdown set. Proceed to a qualified workshop. Volkswagen recommends
using a Volkswagen dealership for this purpose.
•Check the pressure and adjust it as required.
Tyre wear
Tyre wear is affected by several factors. These include:
•Driving style.
•Unbalanced wheels.
•Running gear setting.
Driving style – fast cornering, heavy acceleration and hard braking all increase tyre wear. The
running gear should be checked by a qualified workshop if the tyres show excessive wear despite a
normal driving style.
Unbalanced wheels – the wheels on new vehicles are balanced. However, various factors
encountered in normal driving can cause them to become unbalanced, which results in steering
vibration. Unbalanced wheels will affect levels of wear on the steering system and the suspension.
In this case the wheels should be balanced again. A new tyre will have to be balanced after fitting.
Running gear setting – incorrect wheel alignment causes excessive tyre wear, impairing the safety
of the vehicle. The wheel alignment should be checked by a qualified workshop if tyres show
excessive wear.
Spare wheel or temporary spare wheel
Worn tyres are a safety risk and can lead to a loss of control of the vehicle and cause serious
injury.
•Tyres must be replaced at the latest when the tread is worn down to the tread wear
indicators.
•Worn tyres have considerably less tread, particularly on wet roads, which can cause the
vehicle to glide along the road surface (aquaplaning).
•Worn tyres reduce the possibility of controlling the vehicle well in normal and difficult
driving situations and increase braking distance and the risk of sliding.
WARNING
If you notice unusual vibration or the car pulling to one side while the vehicle is in motion, this
may indicate that one of the tyres is damaged.
•Reduce speed immediately and park the vehicle without obstructing traffic.
•Check the tyres and rims for damage.
•Never drive on if wheels or tyres are damaged. Seek expert assistance instead.
•If there is no visible damage, drive slowly and cautiously to the next qualified workshop in
order to have the vehicle checked.
WARNING