tailgate VOLKSWAGEN UP! 2021 Owner´s Manual

Roof aerial ⇒ Consumer information
High-mounted brake light
Rear window
- Rear window heating ⇒ Heating, ventilating, cooling
Rear wiper ⇒ Windscreen wiper and washer
Tailgate ⇒ Tailgate
Tail light cluster ⇒ Lights⇒ Changing bulbs
Grip with tailgate release button ⇒ Tailgate
Number plate lights ⇒ Changing bulbs
Rear number plate holder
ParkPilot sensors ⇒ ParkPilot
Vehicle interior
Overview of the driver door
Fig. 4 Overview of the controls in the driver door (left-hand drive vehicles). The controls are
mirrored in right-hand drive vehicles
Key for ⇒ Fig. 4:
Button for operating the electric window in the driver door ⇒ Windows or stowage
compartment ⇒ Stowage area
Door release lever ⇒ Doors
Indicator lamp for SAFELOCK mechanism ⇒ Central locking system
Rotary knob for adjusting the electrical exterior mirrors ⇒ Mirrors
- Exterior mirror setting
- Exterior mirror heating
Central locking button for locking and unlocking the vehicle ⇒ Central locking
system
Handle for releasing the bonnet ⇒ Preparation for working in the engine compartment
Stowage compartment with drink holder ⇒ Stowage area⇒ Drink holder
Other available control elements
Depending on the level of equipment, the vehicle may have manual windows and/or manual
adjustment of the exterior mirrors ⇒ Mirrors.
Overview of the driver side

Additional information and warnings:
•Transporting ⇒ Driving notes
•Driving with respect for the environment ⇒ Driving with respect for the environment
•Fuel ⇒ Fuel
•Engine oil ⇒ Engine oil
•Engine coolant ⇒ Coolant
•Wheels and tyres ⇒ Wheels and tyres
•Consumer information ⇒ Consumer information
Vehicle identification data
Fig. 13 A: Vehicle data sticker: example shows a vehicle with engine code CCZB ③. B: Type plate
Fig. 14 Vehicle identification number
First read and observe the introductoryinformation and safety warnings⇒
Introduction
Vehicle identification number (FIN)
The vehicle identification number can be read from outside the vehicle through a viewer in the
windscreen ⇒ Fig. 14. The viewer is located in the lower corner of the windscreen. The vehicle
identification number is also stamped on the right suspension turret. You have to open the bonnet
to gain access to the vehicle identification number ⇒ .
Additional vehicle identification for China
In Chinese vehicles, the following body components are marked with the vehicle identification
number (VIN) or with a number that can be traced back to the VIN:
•Rear lock carrier (in the luggage compartment)
•Bonnet
•Right longitudinal member (in the engine compartment)
•Tailgate
•Door pillar (front passenger side)
•Floor panel (in the front passenger side footwell)
Vehicle data sticker
The vehicle data sticker ⇒ Fig. 13A is in the spare wheel well area in the luggage compartment. It
contains the following data:
Vehicle identification number (chassis number)
Vehicle type, engine power, gearbox type
Ignoring or exceeding the values given for the weights, payloads, vehicle dimensions and
maximum speed could lead to accidents and serious injuries.
WARNING

Key for ⇒ Fig. 15:Petrol engineNatural gas
engine
Width (4-door)1,645 mm
ⒸWidth (from one exterior mirror to the other)1,910 mm
Ⓓ
Height to the upper edge of the roof at kerb weight 1,478 mm1,480 mm
Hight at kerb weight to the upper edge of the
aerial base1,489 mm1,492 mm
ⒺHeight with open tailgate at kerb weight1,990 mm1,994 mm
ⒻGround clearance in road-ready state between
the axles144 mm145 mm
ⒼWheelbase2,407 mm2,413 mm
ⒽLength (from bumper to bumper)3,543 mm
ⒾHeight with open bonnet and kerb weight1,622 mm
–Minimum turning circle diameterApproximately 9.8 m
Kerb weight without driver, without payload.
Without rod antenna screwed on.
Kerb weight with driver (75 kg) and service fluids.
Performance figures
First read and observe the introductoryinformation and safety warnings⇒
Introduction
For reasons of vehicle registration and vehicle taxation, the power output and performance of some
engines may vary in some countries from the information given in this booklet.
Petrol engines
Engine powerECGearbox typeMaximum speed
44 kW
CHYA
MG5
160 km/h (100 mph)
44 kW BlueMotion
technology161 km/h (100 mph)
44 kWAG5160 km/h (100 mph)
55 kW
CHYB
MG5
171 km/h (106 mph)
55 kW BlueMotion
technology172 km/h (106 mph)
55 kWAG5171 km/h (106 mph)
Natural gas engine
Engine powerECGearbox typeMaximum speed
50 kW BlueMotion
technologyCPGAMG5164 km/h (102 mph)
When the performance figures were measured, the vehicle was not fitted with any equipment
that could reduce performance, e.g. a roof carrier or mud flaps.
Maximum speed is reached in 4th gear.
Maximum speed is reached in 4th gear.
Opening and closing
Vehicle key set
a)
a)
b)
a)
c)
a)
•Take care when driving in car parks with protruding kerbstones or bollards. Objects that
protrude from the ground can damage the bumper and other components when parking the
vehicle.
•Drive carefully through dips in the road, over driveways, ramps, kerbstones and other
objects. Low-lying vehicle components such as the bumper, spoiler and parts of the
running gear, engine or exhaust system could be damaged.
NOTICE
a)
b)
c)
a)
a)
a)
a)
a)
a)
b)
a)
b)

 Introduction
This chapter contains information on the followingsubjects:
⇒ Vehicle key
⇒ Mechanical vehicle key
⇒ Indicator lamp in the vehicle key
⇒ Replacing the battery
⇒ Synchronising the vehicle key
Additional information and warnings:
•Settings in the Volkswagen information system ⇒ Volkswagen information system
•Central locking system ⇒ Central locking system
•Starting and stopping the engine ⇒ Starting and stopping the engine
•Consumer information ⇒ Consumer information
•Manual opening and closing⇒ Manual opening and closing
Vehicle key
Fig. 16 Vehicle key
First read and observe the introductoryinformation and safety warnings⇒
Introduction
Vehicle key
The key can be used to lock and unlock the car from a distance ⇒ Central locking system.
The remote control transmitter and the battery are integrated in the key. The receiver is located in
the vehicle interior. The remote control range is several metres around the vehicle when the battery
is fully charged.
If the vehicle cannot be opened and closed using the vehicle key, the vehicle key will have to be re-
synchronised ⇒ Synchronising the vehicle key, or the battery in the key replaced ⇒ Replacing the
battery.
Several vehicle keys can be used.
Opening and closing the key bit
Press button ⇒ Fig. 16① to release the key bit and open it.
To fold in, press button ① and simultaneously fold in the key bit until it clicks into place.
Swallowing batteries with a diameter of 20 mm or other lithium batteries can result in severe
or even fatal injuries within a very short period of time.
•Always keep the vehicle key, key ring with batteries, spare batteries, round cells and other
batteries that are larger than 20 mm out of the reach of children.
•Call for medical help immediately you suspect that someone has swallowed a battery.
DANGER
Improper or unsupervised use of the vehicle key can lead to accidents or injuries.
•Always take all vehicle keys with you every time you leave the vehicle. Children or
unauthorised persons could lock the doors and tailgate, start the engine, switch on the
ignition and thus operate electrical equipment, such as the electric windows.
•Never leave children or people requiring assistance alone in the vehicle. They could
become trapped in the vehicle in an emergency and may not be able to get themselves to
safety. For example, locked vehicles may be subjected to very high or very low
temperatures, according to season. This can cause serious injuries and illness or
fatalities, especially for small children.
•Never remove the vehicle key from the ignition lock when the vehicle is in motion. The
steering lock may be activated and you will no longer be able to steer the vehicle.
WARNING

•Press the  button on the vehicle key. Remain standing close to the vehicle.
•Unlock the vehicle with the key bit within one minute. The synchronisation process is complete.
Central locking system
 Introduction
This chapter contains information on the followingsubjects:
⇒ Description of the central locking system
⇒ Locking or unlocking the vehicle from outside
⇒ Locking or unlocking the vehicle from the inside
⇒ SAFELOCK mechanism
The central locking system will only work correctly when all doors and the tailgate are properly
closed. The vehicle cannot be locked with the key if the driver door is open.
If the vehicle is unlocked and not used for a long time (e.g. in your own garage) the vehicle battery
could discharge or the engine may not start.
Additional information and warnings:
•Exterior views ⇒ Exterior views
•Vehicle key set ⇒ Vehicle key set
•Doors ⇒ Doors
•Tailgate ⇒ Tailgate
•Electric windows ⇒ Windows
•Electric panorama sliding/tilting glass roof ⇒ Electric panorama sliding/tilting glass roof
•Manual opening and closing ⇒ Manual opening and closing
Description of the central locking system
First read and observe the introductoryinformation and safety warnings⇒
Introduction
The central locking system enables you to lock and unlock all doors and the tailgate from one point:
•From outside the vehicle with the vehicle key ⇒ Locking or unlocking the vehicle from outside.
•From inside the vehicle with the central locking button ⇒ Locking or unlocking the vehicle from
the inside.
Certain functions for the central locking system can be activated or deactivated by a qualified
workshop.
The doors and the tailgate can be locked or unlocked manually if the vehicle key or central locking
system fails.
Locking the vehicle after the airbags have been triggered
The entire vehicle is unlocked if the airbags are activated during an accident. After an accident, the
vehicle can be locked by one of the methods below, depending on the damage incurred.
FunctionAction
Locking the vehicle with the
central locking button.
– Switch off the ignition.
– Open one of the vehicle doors once.
– Press the central locking button .
Locking the vehicle using the
vehicle key.
– Switch off the ignition.
OR: remove the key from the ignition lock.
– Open one of the vehicle doors once.
– Lock the vehicle with the vehicle key.
Improper use of the central locking system could lead to serious injury.
•The central locking system locks all doors. Locking the vehicle from the inside may
prevent the doors from being opened unintentionally and unauthorised persons from
entering the vehicle. However, locked doors can delay assistance to passengers inside
the vehicle in the event of an accident or emergency.
•Never leave children or people requiring assistance alone in the vehicle. All doors can be
locked from the inside using the central locking button. This may mean that people lock
themselves in the vehicle. People locked in the vehicle may be subjected to very high or
very low temperatures.
•Temperatures inside a locked vehicle may reach extremes of heat or cold, according to
season. This can cause serious injuries and illness or fatalities, especially for small
children.
•Never leave anyone inside a locked vehicle. People in the vehicle could become trapped
in an emergency and may not be able to get themselves to safety.
WARNING

If the buttons on the vehicle key ⇒ Fig. 21 or one of the central locking buttons ⇒ Fig. 23 are
pressed repeatedly within a short period of time, the central locking system will switch off briefly to
prevent overloading. The vehicle is then unlocked for approximately 30 seconds. If the doors or the
tailgate are not opened during this time the vehicle will lock again automatically.
Locking or unlocking the vehicle from outside
Fig. 21 Buttons on the vehicle key
Fig. 22 Mechanical vehicle key
First read and observe the introductoryinformation and safety warnings⇒
Introduction
Vehicles with central locking
FunctionButtons to be used in
the vehicle key
⇒ Fig. 21
Action with vehicle key ⇒ Fig. 21 in
the lock cylinder or with the
mechanical vehicle key ⇒ Fig. 22.
Unlocking the vehicle.Press the  button.Insert the vehicle key in the driver door lock
cylinder and turn anticlockwise.
Locking the vehicle.Press the  button.Insert the vehicle key in the driver door lock
cylinder and turn clockwise.
Unlocking the tailgate.Press the 
button ⇒ Tailgate.
Insert the vehicle key in the driver door lock
cylinder and turn anticlockwise.
Please note the following: Depending on which central locking function has been activated by a
qualified workshop, all of the doors and the tailgate are only unlocked when the button is
pressed twice.
The vehicle key will lock or unlock the vehicle only when the battery has enough power and the key
is located within a few metres of the vehicle.
•When the vehicle is locked, all turn signals will flash once as confirmation.
•When the vehicle is unlocked, all turn signals will flash twice as confirmation.
If the turn signals do not flash as confirmation, at least one of the doors or the tailgate is not closed.
The vehicle cannot be locked using the vehicle key if the driver door is still open. The vehicle will
lock again automatically within a few seconds of being unlocked if you do not open one of the doors
or the tailgate. This function prevents the vehicle from remaining unlocked if the unlocking button is
pressed by mistake.
Vehicles without central locking
FunctionAction carried out with key ⇒ Fig. 22 in the lock
cylinder.
Locking or unlocking the driver
door and the tailgate.
To unlock, insert the vehicle key in the driver door lock cylinder
and turn anticlockwise.
To lock, insert the vehicle key in the driver door lock cylinder
and turn clockwise.
Locking and unlocking the front
passenger door.
To unlock, insert the vehicle key in the passenger door lock
cylinder and turn anticlockwise.
To lock, insert the vehicle key in the front passenger door lock
cylinder and turn clockwise.
The opened driver door cannot be locked using the vehicle key.
In vehicles without a central locking system, locking and unlocking the passenger door does
not affect the interior light ⇒ Lights.

Locking or unlocking the vehicle from the inside
Fig. 23 In the driver door: central locking button
Fig. 24 In the front passenger door: door opening lever for mechanical locking
First read and observe the introductoryinformation and safety warnings⇒
Introduction
Vehicles with central locking
Press the button ⇒ Fig. 23:
Unlocks the vehicle.
Locks the vehicle.
The central locking button functions with the ignition switched on or off only when all doors are
closed.
If the vehicle has been locked with the vehicle key, the central locking button does not work.
Please note the following when using the central locking button to lock the vehicle:
•The SAFELOCK mechanism will not be activated ⇒ SAFELOCK mechanism.
•It is not possible to open the doors or tailgate from the outside, for instance when stopped at
traffic lights.
•The doors can be unlocked and opened from the inside by pulling the door release handle. You
may have to pull the door release lever more than once.
•If the driver door is open, it will not be locked. This prevents you from locking yourself out of the
vehicle.
Vehicles without central locking
In vehicles without central locking, the doors are locked by pushing in the door opening lever so
that the red marking becomes visible ⇒ Fig. 24①.
Pull the appropriate door opening lever to unlock a door.
The following applies when the vehicle is locked:
•The SAFELOCK mechanism will not be activated ⇒ SAFELOCK mechanism.
•It is not possible to open the doors from outside, for instance when stopped at traffic lights.
•The doors can be unlocked and opened from the inside by pulling the door release handle.
•An open driver door cannot be locked. This prevents you from locking yourself out of the
vehicle.
SAFELOCK mechanism
First read and observe the introductoryinformation and safety warnings⇒
Introduction
FunctionAction
Press the  button on the vehicle key once.

Childproof lock
Fig. 25 In the left rear door: childproof lock Ⓐ switched off, Ⓑ switched on
Fig. 26 In the right rear door: childproof lock Ⓐ switched off, Ⓑ switched on
First read and observe the introductoryinformation and safety warnings⇒
Introduction
The childproof lock prevents the rear doors from being opened from the inside, e.g. so that children
cannot open the doors accidentally while the vehicle is in motion. When the childproof lock is
activated the door can only be opened from the outside.
Switching the childproof lock on or off
•Unlock the vehicle and open the appropriate rear door.
•Fold the key bit out of the vehicle key.
•Use the key bit to turn the slot to the required position.
Slot position ⇒ Fig. 25 or ⇒ Fig. 26:
Childproof lock is switched off.
Childproof lock is switched on.
Tailgate
 Introduction
This chapter contains information on the followingsubjects:
⇒ Opening the tailgate
⇒ Closing the tailgate
Additional information and warnings:
•Exterior views ⇒ Exterior views
•Central locking system ⇒ Central locking system
•Transporting ⇒ Driving notes
•Manual opening and closing ⇒ Manual opening and closing
When the childproof lock is activated, the door cannot be opened from the inside.
•Never leave children or people requiring assistance alone in the vehicle when the doors
are locked. This may mean that these people lock themselves in the vehicle. They could
become trapped in the vehicle in an emergency and may not be able to get themselves to
safety. People locked in the vehicle may be subjected to very high or very low
temperatures.
•Temperatures inside a locked vehicle may reach extremes of heat or cold, according to
season. This can cause serious injuries and illness or fatalities, especially for small
children.
WARNING

In some vehicles it is possible to set the screen of the portable navigation device (delivered
by Volkswagen) ⇒ Accessories, modifications, repairs and renewal of parts to display whether the
tailgate is open or not properly closed.
Opening the tailgate
Fig. 27 In the vehicle key: tailgate release button
Fig. 28 Opening the tailgate from the outside
First read and observe the introductoryinformation and safety warnings⇒
Introduction
It will not be possible to open the tailgate if, for example, bicycles are mounted on a carrier attached
to it ⇒. Remove the load from the carrier and support the open tailgate.
Opening with the central locking system
•Press the button in the vehicle key ⇒ Fig. 27 for approximately one second to unlock
the tailgate.
•Press the button ⇒ Fig. 28① and lift the tailgate using the grip ②.
Opening with the mechanical vehicle key
Incorrect and unsupervised unlocking, opening or closing of the tailgate can cause accidents
and serious injuries.
•Therefore the tailgate should only be opened or closed when you are sure that nobody is
in its path.
•Never close the tailgate by pushing it down with your hand on the window. The rear
window could shatter and cause injuries.
•After closing the tailgate, check to ensure that it is closed and locked correctly so that it
does not open while the vehicle is in motion. The closed tailgate must be flush with the
surrounding body panels.
•Always keep the tailgate closed while the vehicle is in motion so that no toxic exhaust
fumes can enter the vehicle interior.
•Never open the tailgate if a load is attached to it, e.g. a rack or luggage carrier. It may also
not possible to open the tailgate if there are objects attached to it, e.g. bicycles. The
additional load might cause the open tailgate to close by itself. Support the tailgate as
necessary or remove the load from the surface.
•Close and lock the tailgate and all vehicle doors when the vehicle is not in use. Ensure
that no one remains in the vehicle.
•Never leave children playing unattended in or around the vehicle, especially when the
tailgate is open. Children could climb into the luggage compartment and shut the tailgate,
thereby trapping themselves inside. Temperatures inside a locked vehicle may reach
extremes of heat or cold, according to season. This can cause serious injuries and illness
or fatalities, especially for small children.
•Never leave children or people requiring assistance alone in the vehicle. They could use
the vehicle key or central locking button to lock the vehicle and thereby trap themselves
inside.
WARNING
Before opening the tailgate, please check that there is enough space to open and close the
tailgate, e.g. when in a garage.
NOTICE

•Unlock the vehicle or the driver door ⇒ Central locking system.
•Press the button ⇒ Fig. 28① and lift the tailgate using the grip ②.
At outside temperatures of less than 0°C (+32°F), the gas-filled struts cannot always lift the
opened tailgate automatically. The tailgate then has to be guided up by hand.
Closing the tailgate
Fig. 29 Open tailgate: handle recess for closing the tailgate
First read and observe the introductoryinformation and safety warnings⇒
Introduction
Closing the tailgate
•Grip the handle in the interior trim of the tailgate ⇒ Fig. 29 (arrow).
•Pull the tailgate down with some force until it engages in the lock. Please ensure that no one
has their hands in the direct path of the tailgate as it moves ⇒.
•Pull the tailgate to ensure that it is engaged securely.
Locking the tailgate using the central locking system
The vehicle will be locked again automatically if you do not open one of the doors or the tailgate
approximately 30 seconds after unlocking the car. This function prevents the vehicle from remaining
unlocked if the unlocking button is pressed by mistake.
The tailgate can only be locked when it is properly closed and engaged.
•The tailgate is also locked by the central locking system.
•If the tailgate of the locked vehicle is unlocked using the  button in the vehicle key, it
will lock again as soon as it is closed.
•If the tailgate is closed but not locked, it will lock automatically once the vehicle reaches a
speed of approximately 5 km/h (3 mph).
Locking the tailgate using the mechanical vehicle key
The tailgate can only be locked when it is properly closed and engaged.
•Insert the vehicle key in the driver door lock cylinder and turn clockwise⇒ Central locking
system.
Before closing the tailgate, check that the vehicle key is not in the luggage compartment.
Serious injuries can occur if the tailgate is unlocked or opened incorrectly or without due care
and attention.
•It may not always be apparent that the tailgate is unlocked, for example when a loaded
luggage carrier is attached to it. If unlocked, the tailgate may open suddenly while the
vehicle is in motion.
WARNING
Serious injuries can occur if the tailgate is closed incorrectly or without due care and
attention.
•Never leave children playing unattended in or around the vehicle, especially when the
tailgate is open. Children could climb into the luggage compartment and shut the tailgate,
thereby trapping themselves inside. Temperatures inside a locked vehicle may reach
extremes of heat or cold, according to season. This could cause serious injuries or illness,
or even have fatal consequences.
•When closing the tailgate, please ensure that no one has their hands in the direct path of
the tailgate as it moves.
WARNING