service VOLVO XC60 TWIN ENGINE 2019 User Guide
[x] Cancel search | Manufacturer: VOLVO, Model Year: 2019, Model line: XC60 TWIN ENGINE, Model: VOLVO XC60 TWIN ENGINE 2019Pages: 695, PDF Size: 14.96 MB
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Terms & Conditions for Services
Volvo offers services to help make driving yourVolvo as safe and comfortable as possible.
These services comprise everything from assis-tance in emergencies to navigation and variousmaintenance services.
Before using the services, it is important to readthe Terms and Conditions for the services atsupport.volvocars.com.
Related information
Customer Privacy Policy (p. 35)
Customer Privacy Policy
Volvo respects and safeguards the personal pri-vacy of everyone who visits our websites.
This policy refers to the handling of customerdata and personal information. The purpose is togive current, past and potential customers a gen-eral understanding of:
The circumstances in which we collect andprocess your personal data.
The types of personal data we collect.
Why we collect your personal data.
How we process your personal data.
The policy can be read in its entirety atsupport.volvocars.com.
Related information
Terms of use and data sharing (p. 544)
Terms & Conditions for Services (p. 35)
Data recording (p. 33)
Important information onaccessories and extra equipment
Incorrectly connected or installed accessories orextra equipment may have an adverse effect onthe vehicle's electronics.
We strongly recommend that Volvo owners useonly genuine, Volvo-approved accessories, andthat accessory installations be performed only bya trained and qualified Volvo service technician.Certain accessories only work when the associ-ated software is installed in the vehicle's com-puter system.
The equipment described in the Owner's Manualis not available in all vehicles. Vehicles may beequipped differently depending on marketrequirements and national or local laws and regu-lations.
Optional or accessory equipment may not beavailable in all countries or markets. Please notethat some vehicles may be equipped differently,depending on special legal requirements. Formore information on which equipment is standardand which is an option or accessory, please con-tact your Volvo retailer.
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NOTE
Do not export your Volvo to another countrybefore investigating that country's applicablesafety and exhaust emission requirements. Insome cases it may be difficult or impossibleto comply with these requirements. Modifica-tions to the emission control system(s) mayrender your Volvo not certifiable for legaloperation in the U.S., Canada and other coun-tries.
WARNING
CALIFORNIA proposition 65
Engine exhaust, some of its constituents, andcertain vehicle components contain or emitchemicals known to the state of California tocause cancer, and birth defects or otherreproductive harm. In addition, certain fluidscontained in vehicles and certain products ofcomponent wear contain or emit chemicalsknown to the State of California to cause can-cer, and birth defects or other reproductiveharm.
WARNING
Certain components of this vehicle such as airbag modules, seat belt tensioners, adaptivesteering columns, and button cell batteriesmay contain Perchlorate material. Specialhandling may apply for service or vehicle endof life disposal.
See www.dtsc.ca.gov/hazardouswaste/perchlorate.
WARNING
The driver is always responsible for operatingthe vehicle in a safe manner and for comply-ing with current statutes and regulations.
It is also essential to maintain and service thevehicle according to Volvo's recommendationsas stated in the owner's information and theservice and warranty booklet.
If the on-board information differs from theprinted owner's manual, the printed informa-tion always takes precedence.
Related information
Accessory installation (p. 36)
Connecting equipment to the vehicle's datalink connector (p. 37)
Using the Owner's Manual (p. 21)
Accessory installation
We strongly recommend that Volvo owners useonly genuine, Volvo-approved accessories, andthat accessory installations be performed only bya trained and qualified Volvo service technician.Certain accessories only work when the associ-ated software is installed in the vehicle's com-puter system.
Genuine Volvo accessories are tested toensure compatibility with the performance,safety, and emission systems in your vehicle.Additionally, a trained and qualified Volvoservice technician knows where accessoriesmay and may not be safely installed in yourVolvo. In all cases, please consult a trainedand qualified Volvo service technician beforeinstalling any accessory in or on your vehicle.
Accessories that have not been approved byVolvo may or may not be specifically testedfor compatibility with your vehicle.
Any of your vehicle's performance and safetysystems could be adversely affected if youinstall accessories that Volvo has not tested,or if you allow accessories to be installed bysomeone unfamiliar with your vehicle.
Damage caused by unapproved or improperlyinstalled accessories may not be covered byyour new vehicle warranty. See your Warrantyand Service Records Information booklet formore warranty information. Volvo assumes noresponsibility for death, injury, or expenses
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that may result from the installation of non-genuine accessories.
Related information
Important information on accessories andextra equipment (p. 35)
Connecting equipment to thevehicle's data link connector
Incorrectly connected or installed software ordiagnostic tools may have an adverse effect onthe vehicle's electronics.
We strongly recommend that Volvo owners useonly genuine, Volvo-approved accessories, andthat accessory installations be performed only bya trained and qualified Volvo service technician.Certain accessories only work when the associ-ated software is installed in the vehicle's com-puter system.
On-board Diagnostic (OBDII) socket under the dash-board on the driver's side.
NOTE
Volvo Cars takes no responsibility for the con-sequences of connecting non-authorizedequipment to the On-board Diagnostic(OBDII) socket. This socket should only beused by a trained and qualified Volvo servicetechnician.
Type approval
USA
FCC ID: 2AGKKACUII-06
This device complies with part 15 of the FCCrules. Operation is subject to the following twoconditions:
(1) This device may not cause harmful interfer-ence, and
(2) this device must accept any interferencereceived, including interference that may causeundesired operation.
WARNING
Changes or modifications not expresslyapproved by the party responsible for compli-ance could void the user's authority to oper-ate the equipment.
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Canada
IC: 20839-ACUII06
This device complies with Industry Canadalicense-exempt RSS standards. Operation is sub-ject to the following two conditions:
(1) this device may not cause interference, and
(2) This device must accept any interferencereceived, including interference that may causeundesired operation.
Related information
Important information on accessories andextra equipment (p. 35)
Technician certification
In addition to Volvo factory training, Volvo sup-ports certification by the National Institute forAutomotive Service Excellence (A.S.E.).
Certified technicians have demonstrated a highdegree of competence in specific areas. Besidespassing exams, each technician must also haveworked in the field for two or more years before acertificate is issued. These professional techni-cians are best able to analyze vehicle problemsand perform the necessary maintenance proce-dures to keep your Volvo at peak operating con-dition.
Twin Engine vehicles
Technicians performing work on a vehicle withelectrification should also have the necessarytraining and specialized certification required forperforming repairs and/or maintenance on avehicle with electrification.
WARNING
A number of electrical components in TwinEngine vehicles use high-voltage current andcan be extremely dangerous if handled incor-rectly. These components and any orange wir-ing in the vehicle may only be handled bytrained and qualified Volvo service techni-cians.
Viewing the Vehicle IdentificationNumber (VIN)
When contacting a Volvo retailer, about e.g. yourVolvo On Call subscription, your Vehicle Identifi-
cation Number (VIN3) may be needed.
1.Tap Settings in the Top view in the centerdisplay.
2.Proceed to SystemSystem Information
Vehicle Identification Number.
> The vehicle identification number will bedisplayed.
3Vehicle Identification Number
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Safety
The vehicle is equipped with a number of safetysystems that work together to help protect thevehicle's driver and passengers in the event ofan accident.
The vehicle is equipped with a number of sensorsthat may react in the event of an accident andactivate different safety systems, such as the air-bag system and seat belt tensioners. Dependingon the specific conditions of the accident, e.g.collisions at certain angles, overturning or swerv-ing, the systems react differently to help providethe best protection.
There are also mechanical safety systems suchas the Whiplash Protection System. The vehicleis also built so that a large part of the force of acollision is distributed to the vehicle's members,pillars, floor, roof and other parts of the body.
After an accident, the vehicle's safety mode maybe activated if any important function in the vehi-cle has been damaged.
Warning symbol in the instrument panel
The warning symbol in the instrumentpanel illuminates when the vehicle'selectrical system is in ignition mode II.The symbol will go out after approx. 6seconds if no faults are detected in the vehicle'ssafety systems.
WARNING
If the warning symbol remains illuminated orswitches on while driving and the messageSRS airbag Service urgent Drive toworkshop is displayed in the instrumentpanel, this indicates that something in thesafety system is not functioning properly.Volvo recommends contacting an authorizedVolvo workshop for repairs as soon as possi-ble.
WARNING
Never attempt to alter or repair any of thevehicle's safety systems yourself. Incorrectlyperformed repairs to any system could impairfunction and lead to serious injury. Volvo rec-ommends contacting an authorized Volvoworkshop.
If this dedicated warning symbol is notfunctioning, the general warning sym-bol will illuminate instead and the samemessage will be displayed in the instru-ment panel.
Related information
Safety during pregnancy (p. 43)
Occupant safety (p. 43)
Reporting safety defects (p. 44)
Recall information (p. 45)
Seat belts (p. 47)
Airbags (p. 52)
Whiplash Protection System (p. 46)
Safety mode (p. 61)
Child safety (p. 63)
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You can also obtain other information
about motor vehicle safety from http://
www.safercar.gov, where you can also
enter your vehicle's VIN (Vehicle Identi-
fication Number) to see if it has any
open recalls.
Volvo strongly recommends that if your
vehicle is covered under a service cam-
paign, safety or emission recall or simi-
lar action, it should be completed as
soon as possible. Please check with
your local retailer or Volvo Car USA,
LLC if your vehicle is covered under
these conditions.
NHTSA can be reached at:
Internet:
http://www.nhtsa.gov
Telephone:
1-888-DASH-2-DOT
(1-888-327-4236).
Reporting safety defects in Canada
If you believe your vehicle has a defect that couldcause a crash or could cause injury or death, youshould immediately inform Transport Canada inaddition to notifying Volvo Car Canada Ltd.
Transport Canada can be contacted at:
1-800-333-0510
Teletypewriter (TTY): 613 990-4500
Fax: 1-819-994-3372
Mailing Address: Transport Canada - RoadSafety, 80 rue Noël, Gatineau, (Quebec) J8Z 0A1
Related information
Safety (p. 42)
Occupant safety (p. 43)
Recall information (p. 45)
Viewing the Vehicle Identification Number(VIN) (p. 38)
Recall information
On our website, select the "Own" tab on theupper left side of the screen and click the head-ing "Recall Information" on the right side of thescreen. Enter your Vehicle Identification Number(VIN) for your vehicle (found at the base of thewindshield). If your vehicle has any open Recalls,they will be displayed on this page.
You can also enter the Vehicle IdentificationNumber in the search field on the NationalHighway Traffic Safety Administration's (NHTSA)website at: www.nhtsa.gov.
Volvo customers in Canada
For any questions regarding open recalls for yourvehicle, please contact your authorized Volvoretailer. If your retailer is unable to answer yourquestions, please contact Volvo Customer Rela-tions at 800-663-8255, Monday through Friday,8:30 A.M. to 5:00 P.M. EST or volvocars.com/ca.You may also write us at:
Volvo Car Canada Ltd.
Customer Care Centre
9130 Leslie Street, Suite 101
Richmond Hill, Ontario L4B 0B9
www.tc.gc.ca
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WARNING
Never repair the belt yourself. Repairsshould only be performed by a trainedand qualified Volvo service technician.
Any device used to induce slack into theshoulder belt portion of the three-pointbelt system will have a detrimental effecton the amount of protection available inthe event of a collision.
The seat back should not be tilted too farback. The shoulder belt must be taut inorder to function properly.
Do not use any type of child restraint inthe front passenger seat. We recommendthat children who have outgrown thesedevices sit in the rear seat with the seatbelt properly fastened.
Related information
Safety (p. 42)
Seat belt tensioners (p. 50)
Buckling and unbuckling seat belts (p. 48)
Door and seat belt reminders (p. 51)
Buckling and unbuckling seat belts
Make sure that all passengers have buckledtheir seat belts before starting to drive.
Buckling seat belts
1. Pull out the belt slowly and make sure it isnot twisted or damaged.
NOTE
Each seat belt is equipped with a retractorthat will lock up in the following situations:
if the belt is pulled out rapidly
during braking and acceleration
if the vehicle is leaning excessively
when driving in turns
if the automatic locking retractor/emer-gency locking retractor (ALR/ELR) is acti-vated. Each seat belt (except for the driv-er's) is equipped with an ALR function,which is designed to keep the seat belttaut when installing a child restraint. ALRis activated when the seat belt is pulledout as far as possible. If this is done, asound from the seat belt retractor will beaudible, which is normal. The seat belt cannow only be fed into the retractor, notpulled out. This function is automaticallydisabled when the seat belt is unbuckledand fully retracted.
2. Buckle the seat belt by pushing the latchplate into the receptacle.
>A distinct "click" indicates that the belt islocked into place.
WARNING
Always insert the seat belt latch plate into thebelt buckle on the correct side. Failure to doso could cause the seat belts and belt buck-les to malfunction in a collision. There is a riskof serious injury.
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Rear seat
The rear seat belt reminder has two functions:
To indicate which seat belts are buckled inthe rear seats. This will also be displayed inan instrument panel graphic.
To provide audio and visual reminders if anyseat belt in the rear seat is removed whilethe vehicle is in motion. The reminder willstop when the seat belt has been rebuckled.
Door/hood/tailgate and fuel filler door
reminder
If the hood, tailgate, fuel filler door or any door isnot properly closed, this will be indicated by agraphic in the instrument panel. Stop the vehiclesafely and close the open door, hood, etc.
If the vehicle is moving at a speedunder approx. 10 km/h (6 mph), theinformation symbol will illuminate in theinstrument panel.
If the vehicle is moving at a speedabove approx. 10 km/h (6 mph), thewarning symbol will illuminate in theinstrument panel.
Related information
Seat belts (p. 47)
Buckling and unbuckling seat belts (p. 48)
Airbags
The vehicle is equipped with airbags and inflat-able curtains for the driver and passengers.
WARNING
If the airbag warning light stays on afterthe engine has started or if it illuminateswhile you are driving, have the vehicleinspected by a trained and qualified Volvoservice technician as soon as possible.
Never attempt to alter or repair any of thevehicle's safety systems yourself. Incor-rectly performed repairs to any systemcould impair function and lead to seriousinjury. All work on these systems shouldbe performed by a trained and qualifiedVolvo service technician.
WARNING
If your vehicle has become water-damaged inany way (e.g., soaked floor mats/standingwater on the floor of the vehicle), do notattempt to start the engine. This may causeairbag deployment, which could result in seri-ous injury. Volvo recommends towing thevehicle directly to an authorized Volvo work-shop.
Before attempting to tow the vehicle:
1.Switch off the ignition for at least 10minutes and disconnect the battery.
2. Follow the instructions for manually over-riding the shiftlock system.
Deployed airbags
WARNING
If any of the airbags have deployed:
Do not attempt to drive the vehicle. Haveit towed to an authorized workshop.
If necessary, seek medical attention.
Related information
Safety (p. 42)
Driver/passenger-side airbags (p. 53)
Side airbags (p. 59)
Inflatable curtain (p. 60)
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WARNING
Do not use child safety seats or childbooster cushions/backrests in the frontpassenger's seat. We also recommendthat occupants under 140 cm (4 feet7 inches) in height who have outgrownthese devices sit in the rear seat with theseat belt fastened. See also the Occu-pant Weight Sensor information.
Never drive with the airbags deployed.The fact that they hang out can impair thesteering of your vehicle. Other safety sys-tems can also be damaged.
The smoke and dust formed when theairbags are deployed can cause skin andeye irritation in the event of prolongedexposure.
Should you have questions about any componentin the SRS system, please contact a trained andqualified Volvo service technician or Volvo cus-tomer support:
In the United States
Volvo Car USA, LLC
Customer Care Center
1 Volvo Drive
P.O. Box 914
Rockleigh, New Jersey 07647
1-800-458-1552
www.volvocars.com/us
In Canada
Volvo Car Canada Ltd.
Customer Care Centre
9130 Leslie Street, Suite 101
Richmond Hill, Ontario L4B 0B9
1-800-663-8255
www.volvocars.com/ca
Airbag decals
Airbag decal on the outside of both sun visors
Passenger's side airbag decal
WARNING
Children must never be allowed in thefront passenger's seat.
Occupants in the front passenger's seatmust never sit on the edge of the seat, sitleaning toward the instrument panel orotherwise sit out of position.
The occupant's back must be as uprightas comfort allows and be against the seatback with the seat belt properly fastened.
Feet must be on the floor, e.g., not on thedash, seat or out of the window.
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WARNING
No objects or accessory equipment, e.g.dashboard covers, may be placed on,attached to, or installed near the air bagcover (the area above the glove compart-ment) or the area affected by airbagdeployment.
There should be no loose articles, suchas coffee cups on the floor, seat, or dash-board area.
Never try to open the airbag cover on thesteering wheel or the passenger's sidedashboard. This should only be done by atrained and qualified Volvo service techni-cian.
Failure to follow these instructions canresult in injury to the vehicle's occupants.
Related information
Airbags (p. 52)
Occupant weight sensor (p. 56)
Occupant weight sensor
The Occupant Weight Sensor (OWS) isdesigned to meet the regulatory requirements ofFederal Motor Vehicle Safety Standard (FMVSS)208 and is designed to disable (will not inflate)the passenger's side front airbag under certainconditions.
Occupant Weight Sensor (OWS) indicator light
Disabling the passenger's side front
airbag
Volvo recommends that ALL occupants (adultsand children) shorter than 140 cm (4 feet7 inches) be seated in the back seat of any vehi-cle with a front passenger side airbag and beproperly restrained for their size and weight.
The OWS works with sensors that are part of thefront passenger's seat and seat belt. The sensorsare designed to detect the presence of a properly
seated occupant and determine if the passeng-er's side front airbag should be enabled (mayinflate) or disabled (will not inflate).
The OWS will disable (will not inflate) the pas-senger's side front airbag when:
the front passenger's seat is unoccupied, orhas small/medium objects in the front seat,
the system determines that an infant is pres-ent in a rear-facing infant seat that is instal-led according to the manufacturer's instruc-tions,
the system determines that a small child ispresent in a forward-facing child restraintthat is installed according to the manufactur-er's instructions,
the system determines that a small child ispresent in a booster seat,
a front passenger takes his/her weight off ofthe seat for a period of time,
a child or a small person occupies the frontpassenger's seat.
The OWS uses a PASSENGER AIRBAG OFFindicator lamp which will illuminate and stay on toremind you that the passenger's side front airbagis disabled. The PASSENGER AIRBAG OFF indi-cator lamp is located in the overhead console,near the base of the rearview mirror.