phone VOLVO XC90 2015 Workshop Manual

VOLVO ON CALL WITH SENSUS CONNECT *
* Option/accessory, for more information, see Introduction.
414
Volvo On Call (VOC) *
VOC is an integrated, subscription-based sys-
tem that provides emergency, roadside assis- tance and security services.
VOC is connected to the vehicle's airbag and alarm systems. The vehicle has an integratedGlobal System for Mobile Communications(GSM) module that handles communicationbetween the vehicle and the VOC customer serv-ice center.
AvailabilityVOC uses the Global Navigation Satellite System(GNSS) to locate the vehicle and its integratedGSM module to enable communication with theVOC customer service center and the VOCmobile app. From the time that the remote key has been removed from the vehicle, VOC's functionsremain available for 5 full days and subsequentlyonce an hour for the following 17 days. Afterthree weeks have elapsed, the system will remainswitched off until the engine is started.
WARNING
The system can only function in areas where there is adequate cellular network coverage. Just as in the case of cell phones, atmos- pheric disturbances or areas with relativelyfew GSM transmitters can make it impossiblefor VOC to make a connection, for example, inrural areas.
SubscriptionsA free, limited-time trial subscription is initiated when the vehicle is purchased and VOC is acti-vated. The subscription can be extended by con-tacting your Volvo retailer.
Information on the InternetFor additional information about Volvo On Call, goto: United States http://www.volvocars.com/us/support Canada English: http://support.volvocars.com/en-CA French: http://support.volvocars.com/fr-CA
Related information
• Volvo On Call convenience services (p. 416)
• Volvo On Call safety services (p. 424)
• Volvo On Call security services (p. 425)
• Using Volvo On Call (p. 414)
• Volvo ID (p. 27)
Using Volvo On Call
Volvo On Call (VOC) is controlled using the but- tons in the ceiling console and the center dis-play.
In the event of an accident in which the seat belt pretensioners, airbags or the inflatable curtainshave been triggered, a signal is transmitted auto-
matically to the VOC customer service center,who send the appropriate type of assistance(ambulance, police, etc.) to the site. When a service is active, a symbol will appear on the center display.
VOC buttons in the ceiling console and center display .
The SOS button: emergency situationsPress and hold the SOS button for approx.
2 seconds to activate the manual alarm function.

VOLVO ON CALL WITH SENSUS CONNECT *
* Option/accessory, for more information, see Introduction.
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The ON CALL button: roadside assistancePress the ON CALL button for approx. 2 seconds
to activate the roadside assistance functions.
Alternative to the ON CALL button
In the center display's Phone view, tap On Call.
Select Call in the pop-up window that opens.
NOTE
The SOS button should only be used in an
emergency situation such as an accident, ill- ness or in the event of a threat to the occu-pants of the vehicle. Misusing this buttoncould result in extra charges. The ON CALL button can be used for all of
the other VOC services, including roadside assistance.
Canceling a callA service call that has been initiated can be can- celled within 10 seconds by pressing the EXIT
button on the steering wheel keypad.
SettingsSettings and selections can be made in the cen- ter display by going to s
Settings
CommunicationVolvo On Call. These set-
tings include activating/deactivating a subscrip- tion, button lock, etc.
Related information
• Volvo On Call (VOC)
* (p. 414)
• Volvo On Call (VOC) functions (p. 415)
• Volvo On Call manual safety service (p. 424)
• Volvo On Call roadside assistance (p. 425)
Volvo On Call (VOC) functions
The following table provides an overview of the functions that are available from the VOC cus-tomer service center and the mobile app.
Please note that these functions are subject to change. For up-to-date information about therange of Volvo On Call functions and services,contact your Volvo retailer or go to: United States http://www.volvocars.com/us/support Canada English: http://support.volvocars.com/en-CA French: http://support.volvocars.com/fr-CA
FunctionCus-
tomer
service centerApp A
Automatic alarmX
Manual alarmX
Roadside assistanceXX
Theft notificationXX
Remote Door UnlockXX
Remote Vehicle Immobil- izerX

VOLVO ON CALL WITH SENSUS CONNECT *
* Option/accessory, for more information, see Introduction.
416
FunctionCus-
tomer
service centerApp A
Engine remote start (ERS)X
Locating the vehicleXX
Instrument panel informa- tionX
Vehicle "checkup"X
Driving logbookX
Vehicle informationX
A
Some of these functions may not be available for all models.
Related information
• Volvo On Call (VOC)
* (p. 414)
• Volvo On Call mobile app (p. 416)
• Volvo On Call convenience services (p. 416)
• Volvo On Call safety services (p. 424)
• Volvo On Call security services (p. 425)
Volvo On Call convenience services
Convenience services are available by using the mobile app to e.g., remote-start the engine *, etc.
As a VOC user, a mobile app is available that enables you to have telephone contact from aniPhone or from Windows/Android phones withyour vehicle when it is parked. With it, you canlocate the vehicle, lock it from another location,check the fuel level and much more. Read moreabout this app in the following section.
Related information
• Volvo On Call (VOC)
* (p. 414)
• Volvo On Call mobile app (p. 416)
• Volvo On Call (VOC) functions (p. 415)
Volvo On Call mobile app
As a VOC user, you can download a mobile app that enables you to have telephone contact withyour vehicle when it is parked.
Certain functions may not be available in all mod- els. The mobile app is updated regularly, which may result in this information not being completelyup-to-date with respect to the functionality availa-ble. For additional information about the app, goto: United States http://www.volvocars.com/us/support Canada English: http://support.volvocars.com/en-CA French: http://support.volvocars.com/fr-CAThe Volvo On Call mobile app is available for the iPhone and for Windows/Android phones andcan be downloaded from Apple's AppStore, Win-dows Phone Store or Google Play. A personal Volvo ID is required in order to use the mobile app. For additional information about the Volvo ID, the features it offers and how to create it, see thearticle "Volvo ID".

VOLVO ON CALL WITH SENSUS CONNECT *
* Option/accessory, for more information, see Introduction.
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Locating the vehicleThe vehicle's location is shown on a map and directions to the vehicle can be provided. There isalso a digital compass to help show the ownerthe right direction. When you are within approx.100 yards/meters of the vehicle, you can activateits horn and turn signals to help locate it.
The vehicle's instrument panelThis function provides information such as: thefuel level, range on the remaining fuel, averagefuel consumption, average speed and odometer/trip odometer readings.
Vehicle "checkup"The mobile app monitors the vehicle's conditionand provides information about bulbs and the lev-els of brake fluid, coolant and engine oil.
Driving logbookDetailed information about each trip made duringthe past 40 days can be saved and downloaded.All or part of this information can be exportedfrom the mobile app to a spreadsheet format andsent to an email address. This is very useful fore.g., keeping track of business-related driving. This function can be deactivated, in which case the vehicle will not transmit logbook informationat the end of each trip.
Vehicle informationBasic information such as model, license platenumber and VIN number are readily accessible.
Theft notificationIf the vehicle's alarm is triggered, the owner willbe informed via his/her cell phone.
Remote door unlockThe status of all doors and windows is provided.The owner can lock/unlock the vehicle fromanother location but for security reasons, theapp's password is always required before thevehicle can be unlocked.
Engine remote start (ERS)*1ERS makes it possible to remotely start theengine using the remote key to enable the cli-mate system to cool or heat the passenger com-partment before driving. When the engine starts, the climate and infotain- ment systems will restart using the same settingsas when the engine was switched off. You can choose to let the engine run for between 1 and 15 minutes before it automati-cally switches off again. After 2 ERS starts, theengine must be started in the normal way beforeERS can be used again.
WARNING
Keep the following in mind before using ERS:
• The vehicle should be in view.
• The vehicle should be unoccupied.
• The vehicle must not be parked indoors or in an enclosed area. Exhaust fumes areharmful to the health.
NOTE
Always observe applicable state, province and/or local laws regarding engine idlingwhen using ERS.
Related information
•Volvo On Call convenience services (p. 416)
• Volvo On Call (VOC)
* (p. 414)
• Volvo ID (p. 27)
• Starting the engine (p. 356)
• Volvo On Call (VOC) functions (p. 415)
1
Certain models only.

VOLVO ON CALL WITH SENSUS CONNECT *
* Option/accessory, for more information, see Introduction.
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Service center phone number
CountryCustomer service center number
United States and Canada855-399-4691
Related information
•Volvo On Call (VOC)
* (p. 414)
• Volvo On Call availability (p. 422)

VOLVO ON CALL WITH SENSUS CONNECT *
* Option/accessory, for more information, see Introduction.
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Personal information Personal information is gathered for use with the Volvo On Call (VOC) service.
Volvo's sales companies are responsible for pro- cessing and storing VOC-related information.This information is treated according to legisla-tion and regulations pertaining to data of thistype.
CountrySales company
United StatesVolvo Cars of North America, LLC
CanadaVolvo Cars of Canada
Why information is gatheredPersonal information is used by Volvo and its partners to provide and develop the VOC service.
Types of personal information gatheredThe primary types of personal information gath-ered for VOC-related purposes are:
• Personal information that the customer pro- vides in connection with the activation of theVOC service and during other contact withVolvo, including name, address, telephonenumber, type of service and the duration ofthe service.
• When information about a specific VOC-rela-ted event is automatically transmitted fromthe vehicle. A message of this type contains:the vehicle identification number (VIN), time when the service is used, type of service, ifairbags have been triggered, if the seat belttensioners have been triggered, current fuellevel, current temperature inside and outsidethe vehicle, whether the doors are lockedand windows are closed and the vehicle'slast six locations, including speed and direc-tion.
• Other information associated with theowner/driver, such as telephone calls withpeople in the vehicle, the customer servicecenter that provided the service and notesmade by the customer service operator.
Access to my personal informationVolvo uses sub-contractors to provide the service. These sub-contractors work on behalf of Volvoand may only process personal information to theextent necessary to provide service. All sub-con-tractors are bound by agreements requiring themto observe strict confidentiality and to treat per-sonal details in accordance with applicable legis-lation.
Deleting personal informationThe personal details required to provide the VOCservice are stored during the subscription periodand thereafter for as long as necessary in orderfor Volvo to fulfil its obligations according to leg-islation and other regulations. Information gener-ated during events covered by the VOC service isdeleted three months after an event has occur-red.
Corrections and register extractsPrivate persons have the right to request correc-tions of incorrect information and to obtain anextract showing the personal information that hasbeen processed. Requests for extracts from theregister must be submitted in writing and signedby the applicant and include name, address andcustomer number. The request should be postedto: Volvo Cars of North America, LLC Customer Care Center 1 Volvo Drive,P.O. Box 914Rockleigh, New Jersey 07647Phone: 1-800-458-1552 Volvo Cars of Canada National Customer Service 9130 Leslie Street, Suite 101Richmond Hill, Ontario L4B 0B9Phone: 1-800-663-8255
Consent to gather VOC-related personal
information
By activating a VOC subscription in accordance with the instructions in this document, the useragrees to the collection of VOC-related personalinformation.

VOLVO ON CALL WITH SENSUS CONNECT *
* Option/accessory, for more information, see Introduction.
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However, the system can only function in areas where there is adequate cellular network cover-age.
Related information
•
Volvo On Call (VOC)
* (p. 414)
• Volvo On Call (VOC) functions (p. 415)
• Service center phone number (p. 419)

VOLVO ON CALL WITH SENSUS CONNECT *
* Option/accessory, for more information, see Introduction.
426 have the vehicle's remote keys immobilized (deactivated).
NOTE
This applies even if the vehicle has been unlocked and started with one of its remotekeys.
After contacting the owner/police, the VOC cus- tomer service center then deactivates the remotekeys. Once the engine has been switched off, itcan only be restarted if the owner/police hasgiven the VOC customer service center authori-zation to reactivate the remote keys. Once thisauthorization has been verified (using your PINcode), the VOC customer service center will reac-tivate the remote keys.
Related information
•
Volvo On Call (VOC)
* (p. 414)
• Unlocking the vehicle from the customer service center (p. 426)
• Service center phone number (p. 419)
• Volvo On Call PIN code (p. 418)
Unlocking the vehicle from the customer service center
The doors can be unlocked remotely with assis-
tance from the VOC customer service center.
1. Contact the VOC customer service center at 855-399-4691 (this number applies in both the United States and Canada).
2. After confirming that the caller is the vehi- cle's owner or other authorized person (usingyour PIN code), the VOC customer servicecenter sends a signal to the vehicle to unlockit.
3. The tailgate has to be opened to unlock the other doors. Press lightly on the rubberizedpressure plate under the outer tailgate han-dle.
NOTE
If the tailgate is not opened within the time period set by the VOC customer service cen-ter, it will relock.
NOTE
If the vehicle is parked in a garage or other covered area, remote unlocking may not bepossible due to poor signal reception.
Related information
• Volvo On Call security services (p. 425)
• Volvo On Call (VOC)
* (p. 414)
• Locking/unlocking the tailgate (p. 233)

NAVIGATION*
* Option/accessory, for more information, see Introduction.
439
Favorites
This is a list of locations that have been set as favorites from the Library. Scroll through the list
and select. A deleted location in
Favorites always remains in
the Library but the "star" will not be highlighted.
To return it to the list of Favorites, go to theLibrary and tap the location's star again.
Use
Set home address to program a destina-
tion that is used often. A destination set as
Home will also be also available in the instru-
ment panel and can be displayed using the right- side steering wheel keypad (see also the article"Navigation system displays and controls"). Use
Edit list to edit destinations in the list.
Library
This is a list of saved destinations and itineraries. The most recently saved one will be at the top ofthe list. Scroll through the list and select. Tap the destination's "star" to select/deselect it as a favorite. A selected destination will also be shown under the heading
Favorites.
A destination deleted from the
Library will also
be deleted from Favorites.
The library can be sorted by:
•
Added
•Name
•Distance
•Received: this is a filter
With
Received, destinations sent to the vehicle
using the Send to Car function can be filtered. New, unread destinations have a BLUE marker that disappears when they have been read. Seethe article "Saving a destination with send-to-car" for additional information. Use
Edit list to edit the respective destinations
with respect to Name, Location, Internet address and Phone number (max. 3 phone numbers perdestination).
Related information
• Saving a destination with Send to Car (p. 441)
• Navigation displays and controls (p. 433)
• Entering a destination (p. 435)

NAVIGATION*
* Option/accessory, for more information, see Introduction.
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Setting a destination by entering an address
Entering an address is one way to set a destina- tion.
Tap Set dest. in the lower
margin. A keyboard will be dis- played with search alternativesin the upper margin. 2. Continue by selecting an
Address from the upper mar-
gin. Additional search fields will be added.
Examples of search fields
The following search alternatives may vary some- what from market to market. Only those availablefor your market will be shown in the center dis-play. Select any of the following alternatives and entertext using the center display's keyboard:
•
Country/State/Province
•City/Territory/Zip code
•Address
•Number
•Junction
Related information
• Entering a destination (p. 435)
Saving a destination with Send to Car
Using the Send to Car feature is one way to save a destination.
Send to Car is a function that makes it possible to add a destination/location to the navigationsystem from a computer. Send to Car can also be done from a cell phone using Volvo's Volvo On Call (VOC) service. VOC can also be used to send a destination from the VOC customer service center to the vehicle.
Right-click the desired location and select Send this location to car