tow CHEVROLET EXPRESS 2020 Get To Know Guide

Chevrolet Express Owner Manual (GMNA-Localizing-U.S./Canada/Mexico-
13882570) - 2020 - CRC - 11/1/19
Vehicle Care 295
Caution (Continued)
This could cause damage that
would not be covered by the
vehicle warranty.
If using an automatic car wash,
follow the car wash instructions. The
windshield wiper and rear window
wiper, if equipped, must be off.
Remove any accessories that may
be damaged or interfere with the car
wash equipment.
Rinse the vehicle well, before
washing and after, to remove all
cleaning agents completely. If they
are allowed to dry on the surface,
they could stain.
Dry the finish with a soft, clean
chamois or an all-cotton towel to
avoid surface scratches and water
spotting.
Finish Care
Application of aftermarket clearcoat
sealant/wax materials is not
recommended. If painted surfaces
are damaged, see your dealer to have the damage assessed and
repaired. Foreign materials such as
calcium chloride and other salts, ice
melting agents, road oil and tar, tree
sap, bird droppings, chemicals from
industrial chimneys, etc., can
damage the vehicle's finish if they
remain on painted surfaces. Wash
the vehicle as soon as possible.
If necessary, use non-abrasive
cleaners that are marked safe for
painted surfaces to remove foreign
matter.
Occasional hand waxing or mild
polishing should be done to remove
residue from the paint finish. See
your dealer for approved cleaning
products.
Do not apply waxes or polishes to
uncoated plastic, vinyl, rubber,
decals, simulated wood, or flat paint
as damage can occur.
Caution
Machine compounding or
aggressive polishing on a
basecoat/clearcoat paint finish
may damage it. Use only
non-abrasive waxes and polishes
that are made for a basecoat/
clearcoat paint finish on the
vehicle.
To keep the paint finish looking new,
keep the vehicle garaged or
covered whenever possible.
Protecting Exterior Bright Metal
Moldings
Caution
Failure to clean and protect the
bright metal moldings can result
in a hazy white finish or pitting.
This damage would not be
covered by the vehicle warranty.

Chevrolet Express Owner Manual (GMNA-Localizing-U.S./Canada/Mexico-
13882570) - 2020 - CRC - 11/1/19
Vehicle Care 297
Windshield and Wiper Blades
Clean the outside of the windshield
with glass cleaner.
Clean rubber blades using a lint-free
cloth or paper towel soaked with
windshield washer fluid or a mild
detergent. Wash the windshield
thoroughly when cleaning the
blades. Bugs, road grime, sap, and
a buildup of vehicle wash/wax
treatments may cause wiper
streaking.
Replace the wiper blades if they are
worn or damaged. Damage can be
caused by extreme dusty
conditions, sand, salt, heat, sun,
snow, and ice.
Weatherstrips
Apply weatherstrip lubricant on
weatherstrips to make them last
longer, seal better, and not stick or
squeak. Lubricate weatherstrips at
least once a year. Hot, dry climates
may require more frequent
application. Black marks from
rubber material on painted surfacescan be removed by rubbing with a
clean cloth. See
Recommended
Fluids and Lubricants 0313.
Tires
Use a stiff brush with tire cleaner to
clean the tires.
Caution
Using petroleum-based tire
dressing products on the vehicle
may damage the paint finish and/
or tires. When applying a tire
dressing, always wipe off any
overspray from all painted
surfaces on the vehicle.
Wheels and Wheel Trim
Use a soft, clean cloth with mild
soap and water to clean the wheels.
After rinsing thoroughly with clean
water, dry with a soft, clean towel.
A wax may then be applied.
Caution
Chrome wheels and chrome
wheel trim may be damaged if the
vehicle is not washed after driving
on roads that have been sprayed
with magnesium chloride or
calcium chloride. These are used
on roads for conditions such as
dust and ice. Always wash the
chrome with soap and water after
exposure.
Caution
To avoid surface damage on
wheels and wheel trim, do not
use strong soaps, chemicals,
abrasive polishes, cleaners,
or brushes. Use only GM
approved cleaners. Do not drive
the vehicle through an automatic
car wash that uses silicon carbide
tire/wheel cleaning brushes.
(Continued)

Chevrolet Express Owner Manual (GMNA-Localizing-U.S./Canada/Mexico-
13882570) - 2020 - CRC - 11/1/19
300 Vehicle Care
Caution
To prevent scratching, never use
abrasive cleaners on automotive
glass. Abrasive cleaners or
aggressive cleaning may damage
the rear window defogger.
Cleaning the windshield with water
during the first three to six months
of ownership will reduce tendency
to fog.
Speaker Covers
Vacuum around a speaker cover
gently, so that the speaker will not
be damaged. Clean spots with water
and mild soap.
Coated Moldings
Coated moldings should be cleaned.
. When lightly soiled, wipe with a
sponge or soft, lint-free cloth
dampened with water.
. When heavily soiled, use warm
soapy water.
Fabric/Carpet/Suede
Start by vacuuming the surface
using a soft brush attachment. If a
rotating vacuum brush attachment is
being used, only use it on the floor
carpet. Before cleaning, gently
remove as much of the soil as
possible:
.Gently blot liquids with a paper
towel. Continue blotting until no
more soil can be removed.
. For solid soils, remove as much
as possible prior to vacuuming.
To clean: 1. Saturate a clean, lint-free colorfast cloth with water.
Microfiber cloth is
recommended to prevent lint
transfer to the fabric or carpet.
2. Remove excess moisture by gently wringing until water does
not drip from the cleaning cloth.
3. Start on the outside edge of the soil and gently rub toward the
center. Fold the cleaning cloth to a clean area frequently to
prevent forcing the soil in to the
fabric.
4. Continue gently rubbing the soiled area until there is no
longer any color transfer from
the soil to the cleaning cloth.
5. If the soil is not completely removed, use a mild soap
solution followed only by plain
water.
If the soil is not completely
removed, it may be necessary to
use a commercial upholstery
cleaner or spot lifter. Test a small
hidden area for colorfastness before
using a commercial upholstery
cleaner or spot lifter. If ring
formation occurs, clean the entire
fabric or carpet.
After cleaning, use a paper towel to
blot excess moisture.

Chevrolet Express Owner Manual (GMNA-Localizing-U.S./Canada/Mexico-
13882570) - 2020 - CRC - 11/1/19
304 Service and Maintenance
Caution (Continued)
approved by GM could damage
the vehicle, requiring expensive
repairs that are not covered by
the vehicle warranty.
The Tire Rotation and Required
Services are the responsibility of the
vehicle owner. It is recommended to
have your dealer perform these
services every 12 000 km/7,500 mi.
Proper vehicle maintenance helps to
keep the vehicle in good working
condition, improves fuel economy,
and reduces vehicle emissions.
Because of the way people use
vehicles, maintenance needs vary.
There may need to be more
frequent checks and services. The
Additional Required Services -
Normal are for vehicles that:
. Carry passengers and cargo
within recommended limits on
the Tire and Loading Information
label. See Vehicle Load Limits
0 158. .
Are driven on reasonable road
surfaces within legal driving
limits.
. Use the recommended fuel. See
Recommended Fuel 0192.
Refer to the information in the
Maintenance Schedule Additional
Required Services - Normal chart.
The Additional Required Services -
Severe are for vehicles that are:
. Mainly driven in heavy city traffic
in hot weather
. Mainly driven in hilly or
mountainous terrain
. Frequently towing a trailer
. Used for high speed or
competitive driving
. Used for taxi, police, or delivery
service
Refer to the information in the
Maintenance Schedule Additional
Required Services - Severe chart.
{Warning
Performing maintenance work can
be dangerous and can cause
serious injury. Perform
maintenance work only if the
required information, proper tools,
and equipment are available.
If they are not, see your dealer to
have a trained technician do the
work. See Doing Your Own
Service Work 0216.

Chevrolet Express Owner Manual (GMNA-Localizing-U.S./Canada/Mexico-
13882570) - 2020 - CRC - 11/1/19
306 Service and Maintenance
.Inspect brake system. See
Exterior Care 0294.
. Visually inspect steering,
suspension, and chassis
components for damage,
including cracks or tears in the
rubber boots, loose or missing
parts, or signs of wear at least
once a year. See Exterior Care
0 294.
. Inspect power steering for
proper attachment, connections,
binding, leaks, cracks,
chafing, etc.
. Visually inspect halfshafts and
drive shafts for excessive wear,
lubricant leaks, and/or damage
including: tube dents or cracks,
constant velocity joint or
universal joint looseness,
cracked or missing boots, loose
or missing boot clamps, center
bearing excessive looseness,
loose or missing fasteners, and
axle seal leaks.
. Check restraint system
components. See Safety System
Check 042. .
Visually inspect fuel system for
damage or leaks.
. Visually inspect exhaust system
and nearby heat shields for
loose or damaged parts.
. Lubricate body components. See
Exterior Care 0294.
. Check starter switch. See Starter
Switch Check 0242.
. Check automatic transmission
shift lock control function. See
Automatic Transmission Shift
Lock Control Function Check
0243.
. Check ignition transmission lock.
See Ignition Transmission Lock
Check 0243.
. Check parking brake and
automatic transmission park
mechanism. See Park Brake and
P (Park) Mechanism Check
0 243.
. Check accelerator pedal for
damage, high effort, or binding.
Replace if needed. .
Lubricate the steering linkage
(greasable joints). See Normal
and Severe Maintenance
Schedules. For severe
commercial use vehicles, see
Special Application Services
0310.
. Visually inspect the spare tire to
ensure that it is tightly stowed
under the vehicle. Push, pull,
and try to turn the tire. If the
spare tire moves, tighten as
necessary. See Tire Changing
0 278.

Chevrolet Express Owner Manual (GMNA-Localizing-U.S./Canada/Mexico-
13882570) - 2020 - CRC - 11/1/19
326 Customer Information
.Lock-Out Service: Service to
unlock the vehicle if you are
locked out. A remote unlock may
be available if you have OnStar.
For security reasons, the driver
must present identification
before this service is given.
. Emergency Tow from a Public
Road or Highway: Tow to the
nearest Chevrolet dealer for
warranty service, or if the vehicle
was in a crash and cannot be
driven. Assistance is not given
when the vehicle is stuck in the
sand, mud, or snow.
. Flat Tire Change: Service to
change a flat tire with the spare
tire. The spare tire, if equipped,
must be in good condition and
properly inflated. It is the owner's
responsibility for the repair or
replacement of the tire if it is not
covered by the warranty.
. Battery Jump Start: Service to
jump start a dead battery.
. Trip Interruption Benefits and
Assistance: If your trip is
interrupted due to a warranty
event, incidental expenses may be reimbursed within the
Powertrain warranty period.
Items considered are reasonable
and customary hotel, meals,
rental car, or a vehicle being
delivered back to the customer,
up to 500 miles.
Services Not Included in
Roadside Assistance
.
Impound towing caused by
violation of any laws
. Legal fines
. Mounting, dismounting,
or changing of snow tires,
chains, or other traction devices
Service is not provided if a vehicle
is in an area that is not accessible
to the service vehicle or is not a
regularly traveled or maintained
public road, which includes ice and
winter roads. Off-road use is not
covered.
Services Specific to
Canadian-Purchased Vehicles
. Fuel Delivery: Reimbursement
is up to 7 liters. If available,
diesel fuel delivery may be restricted. Propane and other
fuels are not provided through
this service.
. Lock-Out Service: Vehicle
registration is required.
. Trip Interruption Benefits and
Assistance: Must be over
150 km from where your trip was
started to qualify.
Pre-authorization, original
detailed receipts, and a copy of
the repair orders are required.
Once authorization has been
received, the Roadside
Assistance advisor will help to
make arrangements and explain
how to receive payment.
. Alternative Service: If
assistance cannot be provided
right away, the Roadside
Assistance advisor may give
permission to get local
emergency road service. You will
receive payment, up to $100,
after sending the original receipt
to Roadside Assistance.
Mechanical failures may be
covered, however any cost for

Chevrolet Express Owner Manual (GMNA-Localizing-U.S./Canada/Mexico-
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Customer Information 329
collisions. Aftermarket parts are not
covered by the GM New Vehicle
Limited Warranty, and any vehicle
failure related to such parts is not
covered by that warranty.
Repair Facility
GM also recommends that you
choose a collision repair facility that
meets your needs before you ever
need collision repairs. Your dealer
may have a collision repair center
with GM-trained technicians and
state-of-the-art equipment, or be
able to recommend a collision repair
center that has GM-trained
technicians and comparable
equipment.
Insuring the Vehicle
Protect your investment in the GM
vehicle with comprehensive and
collision insurance coverage. There
are significant differences in the
quality of coverage afforded by
various insurance policy terms.
Many insurance policies provide
reduced protection to the GM
vehicle by limiting compensation for
damage repairs through the use ofaftermarket collision parts. Some
insurance companies will not
specify aftermarket collision parts.
When purchasing insurance, we
recommend that you ensure that the
vehicle will be repaired with GM
original equipment collision parts.
If such insurance coverage is not
available from your current
insurance carrier, consider switching
to another insurance carrier.
If the vehicle is leased, the leasing
company may require you to have
insurance that ensures repairs with
Genuine GM Original Equipment
Manufacturer (OEM) parts or
Genuine Manufacturer replacement
parts. Read the lease carefully, as
you may be charged at the end of
the lease for poor quality repairs.If a Crash Occurs
If there has been an injury, call
emergency services for help. Do not
leave the scene of a crash until all
matters have been taken care of.
Move the vehicle only if its position
puts you in danger, or you are
instructed to move it by a police
officer.Give only the necessary information
to police and other parties involved
in the crash.
For emergency towing see
Roadside Assistance Program
0
325.
Gather the following information:
. Driver name, address, and
telephone number
. Driver license number
. Owner name, address, and
telephone number
. Vehicle license plate number
. Vehicle make, model, and
model year
. Vehicle Identification
Number (VIN)
. Insurance company and policy
number
. General description of the
damage to the other vehicle
Choose a reputable repair facility
that uses quality replacement parts.
See “Collision Parts” earlier in this
section.

Chevrolet Express Owner Manual (GMNA-Localizing-U.S./Canada/Mexico-
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330 Customer Information
If the airbag has inflated, seeWhat
Will You See after an Airbag
Inflates? 049.
Managing the Vehicle Damage
Repair Process
In the event that the vehicle requires
damage repairs, GM recommends
that you take an active role in its
repair. If you have a pre-determined
repair facility of choice, take the
vehicle there, or have it towed there.
Specify to the facility that any
required replacement collision parts
be original equipment parts, either
new Genuine GM parts or recycled
original GM parts. Remember,
recycled parts will not be covered by
the GM vehicle warranty.
Insurance pays the bill for the repair,
but you must live with the repair.
Depending on your policy limits,
your insurance company may
initially value the repair using
aftermarket parts. Discuss this with
the repair professional, and insist on
Genuine GM parts. Remember,
if the vehicle is leased, you may be
obligated to have the vehicle repaired with Genuine GM parts,
even if your insurance coverage
does not pay the full cost.
If another party's insurance
company is paying for the repairs,
you are not obligated to accept a
repair valuation based on that
insurance company's collision policy
repair limits, as you have no
contractual limits with that company.
In such cases, you can have control
of the repair and parts choices as
long as the cost stays within
reasonable limits.
Publication Ordering
Information
Service Manuals
Service manuals have the diagnosis
and repair information on the
engine, transmission, axle,
suspension, brakes, electrical
system, steering system, body, etc.
Customer Literature
Owner
’s manuals are written
specifically for owners and are
intended to provide basic operational information about the
vehicle. The owner
’s manual
includes the Maintenance Schedule
for all models.
Customer literature publications
available for purchase include
owner ’s manuals, warranty
manuals, infotainment manuals, and
portfolios. Portfolios include an
owner ’s manual, warranty manual,
infotainment manual, if applicable,
and zip lock bag or pouch.
Current and Past Models
Service manuals and customer
literature are available for many
current and past model year GM
vehicles.
To order, call 1-800-551-4123
Monday–Friday, 8:00 a.m.–6:00 p.m.
eastern time
For credit card orders only (VISA,
MasterCard, or Discover), see
Helm, Inc. at: www.helminc.com.
To order by mail, write to:

Chevrolet Express Owner Manual (GMNA-Localizing-U.S./Canada/Mexico-
13882570) - 2020 - CRC - 11/1/19
346 Index
Cigarette Lighter . . . . . . . . . . . . . . . . . 84
Circuit Breakers . . . . . . . . . . . . . . . . 249
CleaningExterior Care . . . . . . . . . . . . . . . . . 294
Interior Care . . . . . . . . . . . . . . . . . . 299
Climate Control Systems . . . . . . . 144 Air Conditioning . . . . . . . . . . . . . . 144
Heating . . . . . . . . . . . . . . . . . . . . . . . 144
Rear . . . . . . . . . . . . . . . . . . . . . . . . . . 146
Rear Heating System . . . . . . . . . 146
Clock . . . . . . . . . . . . . . . . . . . . . . . . . . . . 83
Cluster, Instrument . . . . . . . . . . . . . . 86
Collision Damage Repair . . . . . . . 328
Compartments
Storage . . . . . . . . . . . . . . . . . . . . . . . . . 76
Compass . . . . . . . . . . . . . . . . . . . . . . . . 81
Connected Services
Connections . . . . . . . . . . . . . . . . . . 342
Diagnostics . . . . . . . . . . . . . . . . . . . 343
Navigation . . . . . . . . . . . . . . . . . . . . 341
Connections
Connected Services . . . . . . . . . . 342
Control Traction and ElectronicStability . . . . . . . . . . . . . . . . . . . . . 178
Control of a Vehicle . . . . . . . . . . . . . 153
Convex Mirrors . . . . . . . . . . . . . . . . . . 21 Coolant
Engine Temperature Gauge . . . . 89
Cooling . . . . . . . . . . . . . . . . . . . . 144, 146
Cooling System . . . . . . . . . . . . . . . . . 230
Courtesy Transportation Program . . . . . . . . . . . . . . . . . . . . . . . 327
Cruise Control . . . . . . . . . . . . . . . . . . 180
Light . . . . . . . . . . . . . . . . . . . . . . . . . . . . 99
Customer Assistance . . . . . . . . . . . 324 Offices . . . . . . . . . . . . . . . . . . . . . . . . 323
Text Telephone (TTY)Users . . . . . . . . . . . . . . . . . . . . . . . 324
Customer Information Publications OrderingInformation . . . . . . . . . . . . . . . . . . 330
Customer Satisfaction
Procedure . . . . . . . . . . . . . . . . . . . . . 321
Cybersecurity . . . . . . . . . . . . . . . . . . . 333
D
Damage Repair, Collision . . . . . . . 328
Danger, Warning, and Caution . . . . 2
Data Collection Infotainment System . . . . . . . . . . 334
OnStar . . . . . . . . . . . . . . . . . . . . . . . 334
Data Recorders, Event . . . . . . . . . 333
Daytime Running
Lamps (DRL) . . . . . . . . . . . . . . . . . . 112 Defensive Driving . . . . . . . . . . . . . . . 152
Delayed Locking . . . . . . . . . . . . . . . . . 14
Devices
Auxiliary . . . . . . . . . . . . . . . . . . . . . . 131
Diagnostics Connected Services . . . . . . . . . . 343
Distracted Driving . . . . . . . . . . . . . . . 151
Dome Lamps . . . . . . . . . . . . . . . . . . . 114
Door
Cargo Door Relocking . . . . . . . . . . 14
Delayed Locking . . . . . . . . . . . . . . . . 14
Locks . . . . . . . . . . . . . . . . . . . . . . . . . . . 13
Power Locks . . . . . . . . . . . . . . . . . . . . 14
Rear Doors . . . . . . . . . . . . . . . . . . . . . 18
Side . . . . . . . . . . . . . . . . . . . . . . . . . . . . 16
Sliding . . . . . . . . . . . . . . . . . . . . . . . . . . 17
Drive Belt Routing, Engine . . . . . . 320
Driver Assistance Systems . . . . . 182
Driver Information Center (DIC) . . . . . . . . . . . . . . . . . . . 99
Driving
Better Fuel Economy . . . . . . . . . 151
Characteristics andTowing Tips . . . . . . . . . . . . . . . . . 196
Defensive . . . . . . . . . . . . . . . . . . . . . 152
Drunk . . . . . . . . . . . . . . . . . . . . . . . . . 152
Hill and Mountain Roads . . . . . . 156
If the Vehicle is Stuck . . . . . . . . . 158

Chevrolet Express Owner Manual (GMNA-Localizing-U.S./Canada/Mexico-
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Index 347
Driving (cont'd)Loss of Control . . . . . . . . . . . . . . . 154
Off-Road Recovery . . . . . . . . . . . 154
Vehicle Load Limits . . . . . . . . . . . 158
Wet Roads . . . . . . . . . . . . . . . . . . . 155
Winter . . . . . . . . . . . . . . . . . . . . . . . . 156
Dual Tire
Rotation . . . . . . . . . . . . . . . . . . . . . . 270
E
E85 or FlexFuel . . . . . . . . . . . . . . . . 193
Electrical Equipment,Add-On . . . . . . . . . . . . . . . . . . . . . . . 213
Electrical System Engine Compartment FuseBlock . . . . . . . . . . . . . . . . . . . . . . . . 249
Floor Console Fuse Block . . . . 253
Fuses and Circuit Breakers . . . 249
Overload . . . . . . . . . . . . . . . . . . . . . 248
Emergency OnStar . . . . . . . . . . . . . . . . . . . . . . . 336
Engine
Air Cleaner/Filter . . . . . . . . . . . . . 229
Check Light (MalfunctionIndicator) . . . . . . . . . . . . . . . . . . . . . . 93
Compartment Overview . . . . . . . 218
Coolant Heater . . . . . . . . . . . . . . . 167
Coolant Temperature Gauge . . . . 89 Engine (cont'd)
Cooling System . . . . . . . . . . . . . . . 230
Drive Belt Routing . . . . . . . . . . . . 320
Exhaust . . . . . . . . . . . . . . . . . . . . . . 170
Fan . . . . . . . . . . . . . . . . . . . . . . . . . . . 236
Oil Life System . . . . . . . . . . . . . . . 224
Oil Pressure Gauge . . . . . . . . . . . . 88
Oil Pressure Light . . . . . . . . . . . . . . 97
Overheating . . . . . . . . . . . . . . . . . . 235
Power Messages . . . . . . . . . . . . . 104
Running While Parked . . . . . . . . 171
Starting . . . . . . . . . . . . . . . . . . . . . . . 165
Enhanced Technology Glass . . . . 24
Entry Lighting . . . . . . . . . . . . . . . . . . . 115
Entry/Exit Lighting . . . . . . . . . . . . . . 115
Equipment, Towing . . . . . . . . . . . . . 208
Event Data Recorders . . . . . . . . . . 333
Exit Lighting . . . . . . . . . . . . . . . . . . . . 115
Extender, Seat Belt . . . . . . . . . . . . . . 42
Exterior Lamp Controls . . . . . . . . . 110
Exterior Lamps Off Reminder . . . 111
Exterior Lighting Battery Saver . . . . . . . . . . . . . . . . . . . . . . . . . 116
F
FanEngine . . . . . . . . . . . . . . . . . . . . . . . . 236
Fast Idle System . . . . . . . . . . . . . . . . 166 Filter,
Engine Air Cleaner . . . . . . . . . . . 229
Flash-to-Pass . . . . . . . . . . . . . . . . . . . 111
Flashers, Hazard Warning . . . . . . 113
Flat Tire . . . . . . . . . . . . . . . . . . . . . . . . 276 Changing . . . . . . . . . . . . . . . . . . . . . 278
FlexFuel
E85 . . . . . . . . . . . . . . . . . . . . . . . . . . . 193
Floor Mats . . . . . . . . . . . . . . . . . . . . . . 302
Fluid Automatic
Transmission . . . . . . . . . . . 225, 228
Brakes . . . . . . . . . . . . . . . . . . . . . . . . 239
Power Steering . . . . . . . . . . . . . . . 237
Washer . . . . . . . . . . . . . . . . . . . . . . . 237
Folding Mirrors . . . . . . . . . . . . . . . . . . 22
Forward Collision Alert
(FCA) System . . . . . . . . . . . . . . . . . 186
Frequency Statement Radio . . . . . . . . . . . . . . . . . . . . . . . . . 331
Front Seats
Adjustment . . . . . . . . . . . . . . . . . . . . . 27
Front Storage . . . . . . . . . . . . . . . . . . . . 76
Front Turn Signal Bulb Replacement . . . . . . . . . . . . 245
Fuel Additives . . . . . . . . . . . . . . . . . . . . . 192
Economy, Driving for Better . . . 151