DODGE DURANGO 2020 Manual PDF
Page 71 of 464
GETTING TO KNOW YOUR VEHICLE69
AUTOMATIC TEMPERATURE CONTROL 
(ATC)  
Automatic Operation
1. Push the AUTO button on the front 
Automatic Temperature Control (ATC) 
Panel and the word “AUTO” will illuminate 
in the front ATC display, along with two 
temperatures for the driver and front 
passenger. The system will then automat -
ically regulate the amount of airflow.
2. Adjust the temperature you would like the  system to maintain, by adjusting the driver, 
passenger, and rear temperatures. Once 
the desired temperature is displayed, the 
system will achieve and automatically 
maintain that comfort level.
3. When the system is set up for your comfort  level, it is not necessary to change the 
settings. You will experience the greatest 
efficiency by simply allowing the system to 
function automatically. NOTE:
It is not necessary to move the temperature 
settings. The system automatically adjusts the 
temperature, mode and fan speed to provide 
comfort as quickly as possible.
To provide you with maximum comfort in the 
automatic mode, during cold start-ups, the 
blower fan will remain on low until the engine 
warms up. The fan will engage immediately if 
the Defrost mode is selected, or by changing the 
front blower knob setting.
Manual Operation Override
This system offers a full complement of manual 
override features. The AUTO symbol in the front 
ATC display will be turned off when the system 
is being used in the manual mode.
NOTE:
The system will not automatically sense the 
presence of fog, mist or ice on the windshield. 
Defrost mode must be manually selected to 
clear the windshield and side glass.
OPERATING TIPS 
NOTE:
Refer to the chart at the end of this section for 
suggested control settings for various weather 
conditions.
Summer Operation
The engine cooling system must be protected 
with a high-quality antifreeze coolant to provide 
proper corrosion protection and to protect 
against engine overheating. A solution of 50% 
OAT (Organic Additive Technology) coolant that 
meets the requirements of FCA Material 
Standard MS.90032 and 50% water is 
recommended. Refer to “Fluids and Lubricants” 
in “Technical Specifications” for proper coolant 
selection.
Winter Operation
Use of the Air Recirculation mode during Winter 
months is not recommended because it may 
cause window fogging.
2
20_WD_OM_EN_USC_t.book  Page 69   
Page 72 of 464
70GETTING TO KNOW YOUR VEHICLE  
Vacation/Storage  
Before you store your vehicle, or keep it out of 
service (i.e., vacation) for two weeks or more, 
run the Air Conditioning (A/C) system at idle for 
about five minutes, in fresh air with the blower 
setting on high. This will ensure adequate 
system lubrication to minimize the possibility of 
compressor damage when the system is started 
again.
Window Fogging
Interior fogging on the windshield can be quickly 
removed by turning the mode selector to 
Defrost. The Defrost/Floor mode can be used to 
maintain a clear windshield and provide 
sufficient heating. If side window fogging 
becomes objectionable, increase blower speed 
to improve airflow and clearing of the side 
windows. Vehicle windows tend to fog on the 
inside in mild but rainy or humid weather.
NOTE:
Recirculate without A/C should not be used 
for long periods, as fogging may occur.
Automatic Temperature Controls (ATC) will 
automatically adjust the climate control 
settings to reduce or eliminate window 
fogging on the front windshield. When this 
occurs, recirculation will be unavailable.
Outside Air Intake
Make sure the air intake, located directly in 
front of the windshield, is free of obstructions, 
such as leaves.  Leaves collected in the air intake may reduce 
airflow, and if they enter the plenum, they could 
plug the water drains. In Winter months, make 
sure the air intake is clear of ice, slush, and 
snow.
A/C Air Filter
The climate control system filters outside air 
containing dust, pollen and some odors. Strong 
odors cannot be totally filtered out. Refer to 
“Dealer Service” in “Servicing And 
Maintenance” for filter replacement 
instructions.
Operating Tips Chart
CAUTION!
Failure to follow these cautions can cause 
damage to the heating elements:
Use care when washing the inside of the 
rear window. Do not use abrasive window 
cleaners on the interior surface of the 
window. Use a soft cloth and a mild 
washing solution, wiping parallel to the 
heating elements. Labels can be peeled off 
after soaking with warm water.
Do not use scrapers, sharp instruments, or 
abrasive window cleaners on the interior 
surface of the window.
Keep all objects a safe distance from the 
window.
CAUTION!
Interior air enters the Rear Automatic 
Temperature Control System through an 
intake grille, located in the right side trim 
panel behind the third row seats. The heater 
outlets are located in the right side trim 
panel, just behind the sliding door. Do not 
block or place objects directly in front of the 
inlet grille or heater outlets. The electrical 
system cold overload causing damage to the 
blower motor.
20_WD_OM_EN_USC_t.book  Page 70   
Page 73 of 464
GETTING TO KNOW YOUR VEHICLE71
WINDOWS 
POWER WINDOWS
The power window controls are located on the 
driver's door trim panel. There is a single switch 
on the front passenger door and rear passenger 
doors which operate the front and rear 
passenger door windows. The window controls 
will operate only when the keyless push button 
ignition is placed in the ON/RUN or ACC 
position.
Power Window Switches
The power window switches remain active for 
up to 10 minutes after the ignition has been 
placed in the OFF position. Opening a vehicle 
front door will cancel this feature.
Auto-Down
Both the driver and front passenger window 
switches have an Auto-Down feature. Push the 
window switch past the first detent, release, 
and the window will go down automatically. To 
cancel the Auto-Down movement, operate the 
switch in either the up or down direction and 
release the switch.
To open the window part way, push the switch to 
the first detent and release it when you want the 
window to stop.
WEATHER CONTROL 
SETTINGS
Hot Weather And 
Vehicle Interior Is Very  Hot Set the mode control 
to  ,   on, and 
blower on high. Roll 
down the windows for  a minute to flush out 
the hot air. Adjust the 
controls as needed to  achieve comfort.
Warm Weather Turn   on and set 
the mode control to 
the   position.
Cool Sunny Operate in   
position.
Cool & Humid  Conditions Set the mode control 
to   and turn   on  to keep windows  clear.
Cold Weather Set the mode control 
to the   position. If  windshield fogging 
starts to occur, move 
the control to the    position.
WARNING!
Never leave children unattended in a vehicle, 
and do not let children play with power 
windows. Do not leave the key fob in or near 
the vehicle, or in a location accessible to 
children, and do not leave the ignition of a 
vehicle equipped with Keyless Enter-N-Go in 
the ACC or ON/RUN mode. Occupants, 
particularly unattended children, can become 
entrapped by the windows while operating 
the power window switches. Such entrapment 
may result in serious injury or death.
2
20_WD_OM_EN_USC_t.book  Page 71   
Page 74 of 464
72GETTING TO KNOW YOUR VEHICLE  
Auto-Up Feature With Anti-Pinch Protection 
— Driver And Front Passenger Door Only
Lift the window switch fully upward to the 
second detent, release, and the window will go 
up automatically.
To stop the window from going all the way up 
during the Auto-Up operation, push down on the 
switch briefly.
To close the window part way, lift the window 
switch to the first detent and release when you 
want the window to stop.
NOTE:
If the window runs into any obstacle during 
Auto-Up, it will reverse direction and then go 
back down. Remove the obstacle and use the 
window switch again to close the window. Any 
impact due to rough road conditions may trigger 
the auto reverse function unexpectedly during 
Auto-Up. If this happens, pull the switch lightly 
to the first detent and hold it to close the 
window manually.
Reset Auto-Up 
Should the Auto-Up feature stop working, the 
window may need to be reset. To reset Auto-Up:
1. Make sure the door is fully closed.
2. Pull the window switch up to close the 
window completely and continue to hold the 
switch up for an additional two seconds 
after the window is closed.
3. Push the window switch down firmly to the  second detent to open the window 
completely and continue to hold the switch 
down for an additional two seconds after 
the window is fully open.
Window Lockout Switch
The window lockout switch on the driver's door 
trim panel allows you to disable the window 
controls on the rear passenger doors. To 
disable the window controls, push and release 
the window lockout button (the indicator light 
on the button will turn on). To enable the 
window controls, push and release the window 
lockout button again (the indicator light on the 
button will turn back off).
 Power Window Lockout Switch
WIND BUFFETING 
Wind buffeting can be described as the 
perception of pressure on the ears or a 
helicopter-type sound in the ears. Your vehicle 
may exhibit wind buffeting with the windows 
down, or the sunroof (if equipped) in certain 
open or partially open positions. This is a normal 
occurrence and can be minimized. If the 
buffeting occurs with the rear windows open, 
open the front and rear windows together to 
minimize the buffeting. If the buffeting occurs 
with the sunroof open, adjust the sunroof 
opening to minimize the buffeting or open any 
window.
WARNING!
There is no auto-reverse protection when the 
window is almost closed. Be sure to clear all 
objects from the window before closing.
20_WD_OM_EN_USC_t.book  Page 72   
Page 75 of 464
GETTING TO KNOW YOUR VEHICLE73
POWER SUNROOF — IF EQUIPPED
The power sunroof switch is located between 
the sun visors on the overhead console.
Power Sunroof Switch
OPENING SUNROOF
Express
Push the switch rearward and release it within 
one-half second, the sunroof and sunshade will 
open automatically and stop at full open 
position. During Express Open operation any 
other actuation of the sunroof switches will stop 
the sunroof in a partially open position.
Manual Mode
Push and hold the switch rearward, the sunroof 
and sunshade will open and automatically stop 
at full open position. Releasing the switch while 
the sunroof is in motion will stop the sunroof in 
a partially open position.
Vent Open
Push and release the Vent switch within 
one-half second and the sunroof will open to the 
vent position. During Express Vent operation 
any other actuation of the sunroof switches will 
stop the sunroof operation.
WARNING!
Never leave children unattended in a 
vehicle, or with access to an unlocked 
vehicle. Never leave the key fob in or near 
the vehicle, or in a location accessible to 
children. Do not leave the ignition of a 
vehicle equipped with Keyless Enter-N-Go 
in the ACC or ON/RUN mode. Occupants, 
particularly unattended children, can 
become entrapped by the power sunroof 
while operating the power sunroof switch. 
Such entrapment may result in serious 
injury or death.
In a collision, there is a greater risk of being 
thrown from a vehicle with an open sunroof. 
You could also be seriously injured or killed. 
Always fasten your seat belt properly and 
make sure all passengers are also properly 
secured.
Do not allow small children to operate the 
sunroof. Never allow your fingers, other 
body parts, or any object, to project through 
the sunroof opening. Injury may result.
2
20_WD_OM_EN_USC_t.book  Page 73   
Page 76 of 464
74GETTING TO KNOW YOUR VEHICLE  
CLOSING SUNROOF
Express
Push the switch forward and release it within 
one-half second and the sunroof will close 
automatically from any position. During Express 
Close operation any other actuation of the 
sunroof switches will stop the sunroof in a 
partially open position.
Manual Mode
Push and hold the switch forward and the 
sunroof will close from any position and stop at 
a full closed position. Releasing the switch while 
the sunroof is in motion will stop the sunroof in 
a partially open position.
WIND BUFFETING 
Wind buffeting can be described as the 
perception of pressure on the ears or a 
helicopter-type sound in the ears. Your vehicle 
may exhibit wind buffeting with the windows 
down, or the sunroof (if equipped) in certain 
open or partially open positions. This is a normal 
occurrence and can be minimized. If the 
buffeting occurs with the rear windows open, 
then open the front and rear windows together 
to minimize the buffeting. If the buffeting occurs with the sunroof open, 
adjust the sunroof opening to minimize the 
buffeting or open any window.
SUNSHADE OPERATION
The sunshade can be opened manually. 
However, the sunshade will open automatically 
as the sunroof opens.
NOTE:
The sunshade cannot be closed if the sunroof is 
open.
PINCH PROTECT FEATURE
This feature will detect an obstruction in the 
closing of the sunroof during the Express Close 
operation. If an obstruction in the path of the 
sunroof is detected, the sunroof will 
automatically retract. Remove the obstruction if 
this occurs.
NOTE:
If three consecutive sunroof close attempts 
result in Pinch Protect reversals, Pinch Protect 
will disable and the sunroof must be closed in 
Manual Mode.
SUNROOF MAINTENANCE
Use only a non-abrasive cleaner and a soft cloth 
to clean the glass panel. Periodically check for 
and clear out any debris that may have 
collected in the tracks.
IGNITION OFF OPERATION
NOTE:
The power sunroof switch can remain active 
in Accessory Delay for up to approximately 
10 minutes after the vehicle’s ignition is 
placed to the OFF position. Opening either 
front door will cancel this feature.
This feature is programmable using the Ucon
-
nect System. Refer to “Uconnect Settings” in 
“Multimedia” for further information.WARNING!
There is no anti-pinch protection when the 
sunroof is almost closed. To avoid personal 
injury be sure to clear your arms, hands, 
fingers and all objects from the top’s path 
before closing.
20_WD_OM_EN_USC_t.book  Page 74   
Page 77 of 464
GETTING TO KNOW YOUR VEHICLE75
HOOD    
OPENING THE HOOD
To open the hood, two latches must be 
released.
1. Pull the release lever located underneath 
the driver’s side of the instrument panel.
Hood Release
2. Reach under the hood from outside the  vehicle, move the safety latch to the left and 
lift the hood.
 Safety Latch Location
CLOSING THE HOOD
LIFTGATE
POWER LIFTGATE — IF EQUIPPED
The power liftgate may be opened by 
pushing the electronic liftgate release 
(refer to “Keyless Enter-N-Go — 
Passive Entry” located in this chapter) 
or by pushing the liftgate button on the key fob. 
Push the liftgate button on the key fob twice 
within five seconds to open the power liftgate. 
Once the liftgate is open, pushing the button 
twice within five seconds a second time will 
close the liftgate.WARNING!
Be sure the hood is fully latched before 
driving your vehicle. If the hood is not fully 
latched, it could open when the vehicle is in 
motion and block your vision. Failure to follow 
this warning could result in serious injury or 
death.
CAUTION!
To prevent possible damage, do not slam the 
hood to close it. Lower hood to approximately 
12 inches (30 cm) and drop the hood to 
close. Make sure hood is fully closed for both 
latches. Never drive vehicle unless hood is 
fully closed, with both latches engaged.
2
20_WD_OM_EN_USC_t.book  Page 75   
Page 78 of 464
76GETTING TO KNOW YOUR VEHICLE  
NOTE:
When using the liftgate button on the key fob 
to open the liftgate while the vehicle is 
locked, only the liftgate will unlock leaving 
the other doors to remain locked. Closing the 
liftgate will not re-lock the liftgate. The lock 
button on the key fob, or the Passive Entry 
lock button must be pushed to re-lock.
When using the Passive Entry button to open 
the liftgate, and the vehicle doors unlock 
(if “Unlock All Doors 1st Press” is selected in 
the Passive Entry settings), the liftgate and 
vehicle doors must be locked using the lock 
button on the key fob, the Passive Entry lock 
button, or the lock buttons on the interior 
front door panels.
The power liftgate may also be opened or closed 
by pushing the liftgate button located on the 
front overhead console. If the liftgate is fully 
open, the liftgate can be closed by pushing the 
liftgate button located on left rear trim panel, 
near the liftgate opening. If the liftgate is in 
motion, pushing the liftgate button located on 
left rear trim panel will reverse the liftgate. When the liftgate button on the key fob is 
pushed two times, the turn signals will flash to 
signal that the liftgate is opening or closing 
(if "Flash Lamps with Lock" is enabled in the 
Uconnect settings), and the liftgate chime will 
be audible. Refer to "Uconnect Settings" in 
"Multimedia” for further information.
NOTE:In the event of a power malfunction to the lift
-
gate, an emergency liftgate latch release can 
be used to open the liftgate. The emergency 
liftgate latch release can be accessed 
through a snap-in cover located on the lift-
gate trim panel.
If liftgate is left open for an extended period 
of time, the liftgate may need to be closed 
manually to reset power liftgate functionality. NOTE:
The power liftgate buttons will not operate if 
the vehicle is in gear or the vehicle speed is 
above 0 mph (0 km/h).
The power liftgate will not operate in 
temperatures below −22°F (−30°C) or 
temperatures above 150°F (65°C). Be sure 
to remove any buildup of snow or ice from the 
liftgate before pushing any of the power lift
-
gate switches.
If anything obstructs the power liftgate while 
it is closing or opening, the liftgate will auto -
matically reverse to the closed or open posi -
tion, provided it meets sufficient resistance.
There are also pinch sensors attached to the 
side of the liftgate. Light pressure anywhere 
along these strips will cause the liftgate to 
return to the open position.
If the liftgate is not fully open, push the lift -
gate button on the key fob twice to operate 
the liftgate.WARNING!
During power operation, personal injury or 
cargo damage may occur. Ensure the liftgate 
travel path is clear. Make sure the liftgate is 
closed and latched before driving away.
20_WD_OM_EN_USC_t.book  Page 76   
Page 79 of 464
GETTING TO KNOW YOUR VEHICLE77
If the electronic liftgate release is pushed 
while the power liftgate is closing, the liftgate 
will reverse to the full open position.
If the electronic liftgate release is pushed 
while the power liftgate is opening, the lift -
gate motor will disengage to allow manual 
operation.
If the power liftgate encounters multiple 
obstructions within the same cycle, the 
system will automatically stop and the lift -
gate must be opened or closed manually.
CARGO AREA FEATURES 
Cargo Storage 
There is a removable storage bin located on the 
left side of the rear cargo area.
Additional storage can be found in the load 
floor. To access the lower storage, lift the 
handle and raise the storage lid.
Load Floor Handle
Retractable Cargo Area Cover — If 
Equipped 
NOTE:
The purpose of this cover is for privacy, not to 
secure loads. It will not prevent cargo from 
shifting or protect passengers from loose cargo.
To cover the cargo area:
1. Grasp the cover at the center handle. Pull it over the cargo area.
2. Insert the pins on the ends of the cover into  the slots in the pillar trim cover.
3. The liftgate may be opened with the cargo  cover in place.
WARNING!
Driving with the liftgate open can allow 
poisonous exhaust gases into your vehicle. 
You and your passengers could be injured 
by these fumes. Keep the liftgate closed 
when you are operating the vehicle.
If you are required to drive with the liftgate 
open, make sure that all windows are 
closed, and the climate control blower 
switch is set at high speed. Do not use the 
recirculation mode.
WARNING!
In a collision, a loose cargo cover in the 
vehicle could cause injury. It could fly around 
in a sudden stop and strike someone in the 
vehicle. Do not store the cargo cover on the 
cargo floor or in the passenger compartment. 
Remove the cover from the vehicle when 
taken from its mounting. Do not store it in the 
vehicle.
2
20_WD_OM_EN_USC_t.book  Page 77   
Page 80 of 464
78GETTING TO KNOW YOUR VEHICLE  
(Continued)
(Continued)
Cargo Tie-Down Hooks 
The cargo tie-downs, located on the cargo area 
floor, should be used to safely secure loads 
when the vehicle is moving.
Tie-Down Hooks
GARAGE DOOR OPENER — IF EQUIPPED     
HomeLink® replaces up to three remote 
controls (handheld transmitters) that operate 
devices such as garage door openers, 
motorized gates, lighting or home security 
systems. The HomeLink® unit operates off your 
vehicle’s battery.
The HomeLink® buttons, located on either the 
overhead console, or sunvisor, designate the 
three different HomeLink® channels. 
WARNING!
Cargo tie-downs are not safe anchors for a 
child seat tether strap. In a sudden stop or 
accident, a tie-down could pull loose and 
allow the child seat to come loose. A child 
could be badly injured. Use only the 
anchors provided for child seat tethers.
To help protect against personal injury, 
passengers should not be seated in the 
rear cargo area. The rear cargo space is 
intended for load carrying purposes only, 
not for passengers, who should sit in seats 
and use seat belts.
The weight and position of cargo and 
passengers can change the vehicle center of 
gravity and vehicle handling. To avoid loss of 
control resulting in personal injury, follow 
these guidelines for loading your vehicle:
Do not carry loads that exceed the load 
limits described on the label attached to 
the left door or left door center pillar.
Always place cargo evenly on the cargo 
floor. Put heavier objects as low and as far 
forward as possible.
WARNING!  (Continued)
Place as much cargo as possible in front of 
the rear axle. Too much weight or improp -
erly placed weight over or behind the rear 
axle can cause the vehicle to sway.
Do not pile luggage or cargo higher than the 
top of the seatback. This could impair visi-
bility or become a dangerous projectile in a 
sudden stop or accident.
WARNING!  (Continued)
20_WD_OM_EN_USC_t.book  Page 78