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Note:
If any user turns 911 Assist on or
off, that setting applies for all paired
phones. If 911 Assist is turned off, either
a voice message plays or a display
message (or icon) comes on (or both)
when your vehicle is started after a
previously paired phone connects.
Note: Every phone operates differently.
While SYNC 911 Assist works with most
cellular phones, some may have
trouble using this feature.
If a crash deploys an airbag (excludes
knee airbags and rear inflatable safety
belts [if equipped]) or activates the
fuel pump shut-off, your
SYNC-equipped vehicle may be able
to contact emergency services by
dialing 911 through a paired and
connected Bluetooth-enabled phone.
You can learn more about the 911
Assist feature, visit
www.SYNCMyRide.com,
www.SYNCMyRide.ca or
www.syncmaroute.ca.
See Supplementary Restraints
System (page 42). Important
information regarding airbag
deployment is in this chapter.
See
Roadside Emergencies (page
250). Important information regarding
the fuel pump shut-off is in this
chapter. Setting 911 Assist On If your vehicle is equipped
with Navigation, touch the i
(Information) button to
access these features. If your vehicle
is not equipped with Navigation, touch
the corner of the touchscreen with the
green tab.
Touch
Apps > 911 Assist, then select
On. You can also access 911
Assist by:
• Pressing the Settings icon >
Settings
> Phone > 911 Assist,
or
• Pressing the Settings icon >
Help
> 911 Assist.
To make sure that 911 Assist works
properly:
• SYNC must be powered and
working properly at the time of the
incident and throughout feature
activation and use.
• The 911 Assist feature must be set
on prior to the incident.
• You must pair and connect a
Bluetooth-enabled and
compatible phone to SYNC.
• A connected Bluetooth-enabled
phone must have the ability to
make and maintain an outgoing
call at the time of the incident.
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•
A connected Bluetooth-enabled
phone must have adequate
network coverage, battery power
and signal strength.
• The vehicle must have battery
power and be located in the United
States, Canada or in a territory in
which 911 is the emergency
number.
In the Event of a Crash
Not all crashes deploy an airbag or
activate the fuel pump shut-off
(which would trigger 911 Assist);
however, SYNC tries to contact
emergency services if 911 Assist
triggers. If a connected phone sustains
damage or loses connection to SYNC,
SYNC searches for, and tries to
connect to, any available previously
paired phone and tries to make the
call to 911.
Before making the call:
• SYNC provides a short window of
time (about 10 seconds) to cancel
the call. If you fail to cancel the
call, SYNC attempts to dial 911.
• SYNC says the following, or a
similar message: "SYNC will
attempt to call 911, to cancel the
call, press Cancel on your screen
or press and hold the phone button
on your steering wheel." If you do not cancel the call, and
SYNC makes a successful call, a
pre-recorded message plays for the
911 operator, and then the
occupant(s) in your vehicle is able to
talk with the operator. Be prepared to
provide your name, phone number
and location immediately, because
not all 911 systems are capable of
receiving this information
electronically.
911 Assist May Not Work If
•
Your cellular phone or 911 Assist
hardware sustains damage in a
crash.
• The vehicle's battery or the SYNC
system has no power.
• The phone(s) thrown from your
vehicle are the ones paired and
connected to the system.
911 Assist Privacy Notice
When you turn on 911 Assist, it may
disclose to emergency services that
your vehicle has been in a crash
involving the deployment of an airbag
or activation of the fuel pump
shut-off. Certain versions or updates
to 911 Assist may also be capable of
electronically or verbally disclosing to
911 operators your vehicle location or
other details about your vehicle or
crash to assist 911 operators to
provide the most appropriate
emergency services. If you do not
want to disclose this information, do
not turn the feature on.
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Vehicle Health Report (If Equipped)
WARNING
Always follow scheduled
maintenance instructions,
regularly inspect your vehicle, and
seek repair for any damage or problem
you suspect. Vehicle Health Report
supplements, but cannot replace,
normal maintenance and vehicle
inspection. Vehicle Health Report only
monitors certain systems
electronically monitored by your
vehicle and will not monitor or report
the status of any other system, (such
as brake lining wear). Failure to
perform scheduled maintenance and
regularly inspect your vehicle may
result in vehicle damage and serious
injury. Note:
This feature is only available in
the United States.
Note: Your Vehicle Health Report
feature requires activation prior to use.
Visit www.SYNCMyRide.com to
register. There is no fee or subscription
associated with Vehicle Health Report,
but you must register to use this
feature.
Note: This feature may not function
properly if you have enabled caller ID
blocking on your cellular phone. Before
running a report, review the Vehicle
Health Report Privacy Notice.
Note: In order to allow a break-in
period for your vehicle, you may not be
able to create a Vehicle Health Report
until your vehicle odometer has
reached 200 miles. Note:
Cellular phone and SMS charges
may apply when making a report.
Register for Vehicle Health Report and
set your report preferences at
www.SYNCMyRide.com. After
registering, you can request a Vehicle
Health Report (inside your vehicle).
Return to your account at
www.SYNCMyRide.com to view your
report. You can also choose for SYNC
to remind you automatically to run
reports at specific mileage intervals.
Cellular phone airtime usage may
apply when reporting.
The system allows you to check your
vehicle ’s overall health in the form of
a diagnostic report card. The Vehicle
Health Report contains valuable
information, such as:
• Vehicle diagnostic information
• Scheduled maintenance
• Open recalls and Field Service
Actions
• Items noted during vehicle
inspections by your authorized
dealer that still need servicing.
Making a Report If you want to run a report by
using the touchscreen, touch
Apps > Vehicle Health
Report. To run a report by voice
command, press the voice
button on the steering wheel
and, when prompted, say "Vehicle
health report".
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Vehicle Health Report Privacy
Notice
When you create a Vehicle Health
Report, Ford Motor Company may
collect your cellular phone number
(to process your report request) and
diagnostic information about your
vehicle. Certain versions or updates
to Vehicle Health Report may also
collect more vehicle information. Ford
may use your vehicle information it
collects for any purpose. If you do not
want to disclose your cellular phone
number or vehicle information, do not
run the feature or set up your Vehicle
Health Report profile at
www.SYNCMyRide.com. See
www.SYNCMyRide.com (Vehicle
Health Report Terms and Conditions,
and Privacy Statement) for more
information.
CLIMATE
Press the lower right corner on the
touchscreen to access your climate
control features. Depending on your
vehicle line and option package, your
climate screen may look different
from the screen shown here.
Power: Touch to switch the system off and on. Outside air cannot
enter your vehicle when you switch off the system.
A
Passenger settings:
Touch DUAL to switch on the passenger
temperature control. Touch the + and - to adjust the temperature.
Touch the heated seat icon to control the heated seat (if equipped).
Touch the cooled seat icon to control the cooled seat (if equipped).
See
Seats (page 143).
B
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Fan speed: Touch + or - to increase or decrease the volume of air
circulated in your vehicle.
C
Recirculated air: Touch the button to switch between outside air and
recirculated air. When you select recirculated air, the button illuminates
and the air currently in the passenger compartment recirculates. This
may reduce the time needed to cool the interior (when used with A/C)
and may reduce unwanted odors from entering your vehicle.
Recirculated air may turn off automatically in all airflow modes except
MAX A/C to reduce the possibility of fogging.
D
MAX A/C: Touch to switch on. The system distributes recirculated air
through the instrument panel air vents, air conditioning automatically
turns on and fan speed adjusts to the highest speed. This re-cooling
of the interior is more economical and efficient than normal A/C.
E
A/C:
Touch to turn air conditioning on or off. To improve air
conditioning when starting your vehicle, drive with the windows slightly
open for two to three minutes. Use A/C with recirculated air to improve
cooling performance and efficiency.
F
AUTO:
Touch to turn on fully automatic operation. Select the desired
temperature using the temperature control. The system automatically
adjusts fan speed, air distribution, A/C operation, and outside or
recirculated air, to heat or cool the vehicle to maintain the selected
temperature.
G
Rear defroster:
Touch to turn the rear window defroster and heated
mirrors (if equipped).
H
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Manual airflow distribution controls:Floor/Defrost: Distributes
air through the windshield defroster vents, demister vents, floor vents
and rear seat floor vents, and provides outside air to reduce window
fogging. Panel:
Distributes air through the instrument panel vents.
Panel/Floor: Distributes air through the instrument panel vents,
demister vents, floor vents and rear seat floor vents. Floor: Distributes
air through the demister vents, floor vents and rear seat floor vents.
Defrost:
Touch to clear the windshield of fog and thin ice. Touch again
to return to the previous airflow selection. When switched on, defrost
distributes outside air through the windshield defroster vents and
demister vents to reduce window fogging.
I
Driver settings:
Depending on your vehicle and option package, you
may have the following features: Touch the + and - to adjust the
temperature. Touch the heated seat icon to control the heated seat
(if equipped). Touch the cooled seat icon to control the cooled seat
(if equipped). See
Seats (page 143). Touch MyTemp to select your
previously pre-set temperature setpoint. Touch and hold MyTemp to
store a new pre-set for temperature setpoint. Touch the heated steering
wheel icon (if equipped) to warm the steering wheel.
J
Note: If your vehicle is equipped with
a wood-trimmed steering wheel, it
does not heat between the 10 o'clock
and 2 o'clock positions.
Climate Control Voice
Commands Press the voice button on the
steering wheel controls.
When prompted, say any of
the following commands: Climate control commands
"Climate automatic"
"Climate my temperature" "Climate off""Climate on" Climate control commands
"Climate temperature <15.5-29.5> degrees"
"Climate temperature <60-85> degrees"
"Help"
There are additional climate control
commands but in order to access
them, you have to say "Climate" first.
When the system is ready to listen,
you may say any of the following
commands:
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"CLIMATE"
"A/C off""A/C on"
"Automatic"
"Defrost off" "Defrost on" "Dual off"
"Floor on"
"Fan decrease" "Fan increase"
"MAX A/C off" "MAX A/C on" "My temp" "Off""On"
"Panel floor on" "Panel on"
"Rear defrost off" "Rear defrost on" "Recirc off""Recirc on"
"Temperature" *
"Temperature <15.5-29.5> degrees" "Temperature <60-85> degrees" "Temperature decrease" "CLIMATE"
"Temperature high"
"Temperature increase" "Temperature low"
"Windshield floor on" "Help"
* If you say "Temperature", you can
then say any of the commands in the
following chart. "TEMPERATURE"
"<15.5-29.5> degrees" "<60-85> degrees" "High""Low"
"Help"
NAVIGATION (IF EQUIPPED)
Note: The navigation SD card must be
in the SD card slot to operate the
navigation system. If you need a
replacement SD card, see an
authorized dealer.
Note: The SD card slot is
spring-loaded. To remove the SD card,
just push the card in and release it. Do
not attempt to pull the card out to
remove it; this could cause damage.
Your navigation system is comprised
of two main features, destination
mode and map mode.
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To set a destination, press the green
corner of your touchscreen, then the
Dest button when it appears. See
Setting a destination later in this
chapter.
To view the navigation map and your
vehicle's current location, touch the
green bar in the upper right hand
corner of the touchscreen, or, press
Dest
, then Map. See Map mode later
in this chapter.
Setting a Destination
Press the green corner of your
touchscreen, then the
Dest button
when it appears. Choose any of the
following: Destination
My HomeFavorites
Previous Destinations Point of InterestEmergency
Street Address IntersectionCity Center Map
Edit Route Cancel Route 1. Enter the necessary information
into the highlighted text fields (in
any order). For address destination
entry, the Go! button appears once
you enter all the necessary
information. Pressing the
Go!
button makes the address location
appear on the map. If you choose
Previous Destination, the last 20
destinations you have selected
appear.
2. Select
Set as Dest to make this
your destination. You can also
choose to set this as a waypoint
(have the system route to this
point on the way to your current
destination) or save it as a favorite.
The system considers any
Avoid
Areas selections in its route
calculation.
3. Choose from up to three different types of routes, and then select
Start Route
.
• Fastest: Uses the fastest moving
roads possible.
• Shortest: Uses the shortest
distance possible.
• Eco Route: Uses the most
fuel-efficient route.
You can cancel the route or have the
system demo the route for you. Select
Route Prefs to set route preferences
like avoiding freeways, tollroads,
ferries and car trains as well as to use
or not use high-occupancy vehicle
lanes. (High-occupancy vehicle lanes
are also known as carpool or diamond
lanes. People who ride in buses,
vanpools or carpools use these lanes.)
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Note:
If your vehicle is on a recognized
road and you do not press the Start
Route button, the system defaults to
the Fastest Route option and begins
guidance.
During route guidance, you can press
the talking bubble icon that appears
in the upper right navigation corner
(green bar) if you want the system to
repeat route guidance information.
When the system repeats the last
guidance instruction, it updates the
distance to the next guidance
instruction, since it detects when the
vehicle is moving.
Point of Interest (POI)
Categories Main categories
Food/Drink & Dining
Travel & Transportation Financial
Emergency
Community
Health & Medicine AutomotiveShopping
Entertainment & Arts Recreation & Sports Government
Domestic Services Subcategories
Restaurant Golf
Parking
Home & Garden
Personal Care Services Auto DealershipGovt Office
Public Transit Education
To expand these listings, press the +
in front of the listing.
The system also allows you to sort
alphabetically, by distance or by
cityseekr listings (if available).
cityseekr
Note: cityseekr point of interest (POI)
information is limited to approximately
154 cities (132 in the United States, 13
in Canada and 9 in Mexico). cityseekr, when available, is a service
that provides more information about
certain points of interest such as
restaurants, hotels and attractions.
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When you have selected a point of
interest, the location and information
appear, such as address and phone
number. If cityseekr lists the point of
interest, more information is available,
such as a brief description, check-in
and checkout times or restaurant
hours.
Press More Information for a longer
review, a list of services and facilities,
the average room or meal price as
well as the website. This screen
displays the point of interest icon such
as: Hotel
Coffeehouse
Food & Drink
Nightlife
Attraction
This icon appears when your
selection exists in multiple
categories within the
system. When you are viewing more
information for hotels, cityseekr also
tells you if the hotel has certain
services and facilities using icons, such
as:
•
Restaurant
• Business center
• Handicap facilities
• Laundry
• Refrigerator
• 24 hour room service
• Fitness center
• Internet access
• Pool
• Wi-fi.
For restaurants, cityseekr can provide
information such as star rating,
average cost, review, handicap
access, hours of operation, and
website address.
For hotels, cityseekr can provide
information such as star rating, price
category, review, check-in and
checkout times, hotel service icons
and website address.
Setting Your Navigation
Preferences
Select settings for the system to take
into account when planning your
route. Press the Settings icon >
Settings
> Navigation.
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