MERCEDES-BENZ SPRINTER 2011 MY11 Operator’s Manual

Steering
Steering, no maintenance required.
Service product Maintenance
interval Product name/number MB
Sheet
No.
Power steering fluid – Mobil ATF-D,
Exxon Mobil Corporation or
equivalent 236.3
You can obtain further information from any authorized Sprinter Dealer.
Brake fluid
G
Warning
Brake fluid is hazardous to health. Do not
swallow brake fluid.
See a doctor immediately
if you swallow brake fluid.
Make sure that brake fluid does not come into
contact with skin, clothing or eyes. Rinse
affected areas with plenty of clean water and
consult a doctor if necessary.
Always wear gloves and eye protection when
topping up brake fluid.
Store brake fluid only in the original closed
container and keep it out of the reach of
children. Comply with safety regulations
when handling brake fluid.
Use only approved brake fluids that comply
with the MB Specification for Service
Products, Sheet No. 331.0. You must observe
the boiling points (DOT 4 plus).
The brake fluid must have the following
characteristics in accordance with the
FMVSS 116 and ISO 4925 standards:
R boiling point (ERBP) of at least
500 ‡(260 †)
R wet boiling point (WERBP) of at least
356 ‡(180 †)
R viscosity of a maximum of 1500 mm²/s
Over a period of time, the brake fluid absorbs
moisture from the air. This reduces its boiling
point. G
Warning
If the boiling point of the brake fluid is too low,
vapor pockets may form in the brake system
when the brakes

are subjected to a heavy load
(e.g. on long downhill stretches). This would
impair braking efficiency. The vehicle's
stopping distance may then be longer. This
increases the risk of an accident.
Have the brake fluid replaced every
two years with brake fluid approved by the
distributor named on the inside of the front
cover and have the replacement confirmed in
the Maintenance Booklet.
i There is usually a notice in the engine
compartment to remind you when the next
brake fluid change is due.
You can obtain further information from any
authorized Sprinter Dealer. Service products
159Operation Z

Change intervals for brake fluid
Service product Maintenance
interval Product name/number MB
Sheet
No.
Brake fluid 2 years Intac B026E
R
Boiling point: 500 ‡(260 †)
R Wet boiling point:
356 ‡ (180 †) 331.0
Coolant
G
Warning
Coolant contains glycol and is therefore toxic.
Do not swallow the coolant. See a doctor
immediately if you swallow coolant.
Make sure that coolant does not come into
contact with skin,
eyes or clothing. In case of
contact with eyes, rinse immediately with
plenty of clean water. Clean affected areas of
skin and clothing with soap and water
immediately. Change any affected clothing
immediately.
Coolant is a mixture of water and antifreeze/
corrosion inhibitor.
In the coolant, the antifreeze/corrosion
inhibitor is responsible for:
R corrosion protection
R antifreeze protection
R raising the boiling point
The coolant must remain in the cooling
system all year round for corrosion protection
purposes and to increase the boiling point –
even in countries with hot climates.
At the factory, the vehicle is filled with a
coolant that ensures protection against frost
and corrosion and which can be mixed with
approved antifreeze/corrosion inhibitors.
! Use only approved antifreeze/corrosion
inhibitors that comply with the MB
Specification for Service Products, Sheet
No. 325. Using other, non-approved
antifreeze/corrosion inhibitors may cause damage to the coolant system and reduce
the engine's service life.
Check the antifreeze/corrosion inhibitor
concentration in the coolant every six
months.
When the coolant is being renewed, the
coolant must contain 50 % by volume of
anticorrosion/antifreeze

agent. This provides
antifreeze protection down to
–34.6 ‡(–37 †).
Do not exceed a proportion of
55 % by volume (antifreeze protection down
to approximately –49.0 ‡ (–45 †)),
otherwise heat dissipation is reduced.
If there is a loss of coolant, do not replenish
with water only, but also add an approved
corrosion inhibitor/antifreeze agent. The
water in the coolant must meet certain
requirements, which are often fulfilled by
drinking water. If the water quality is not
sufficient, you must treat the water.
Observe the MB Specifications for Service
Products, Sheet Number 325.
You can obtain further information from any
authorized Sprinter Dealer. 160
Service products
Operation

Change intervals for coolant
Service product Maintenance
interval Product name/number MB
Sheet
No.
Coolant, antifreeze/
corrosion inhibitor every sixth
maintenance
interval or
every 15 years EURO Peak Coolant/Antifreeze,
OLD WORLD INDUSTRIES 325.0
Zerex G05,
The Valvoline Company 325.0
Zerex G48,
The Valvoline Company 325.0
Glysantin G05, BASF AG 325.0
Refrigerant
The air-conditioning system
uses the refrigerant R-134a. This refrigerant does not damage the
ozone layer.
You can obtain further information from any authorized Sprinter Dealer. Service product Maintenance
interval Product name/number MB
Sheet
No.
Refrigerant — Refrigerant R-134a 361.0
Cleaning and care
General notes
Regular care serves to maintain the value of
your vehicle.
It is advisable to use care products from the
distributor named on the inside of the front
cover. They are designed specifically for
Sprinters and represent the state of the art.
These care products are available from any
authorized Sprinter Dealer.
Do not cover

the surface of the radiator or the
radiator grill, e.g. with a protective screen.
Doing so could cause the engine diagnostics
to record false or incorrect data. The
recording of specific engine diagnostic data
is legally prescribed and must therefore be
correct, clear and comprehensible at all
times. G
Warning
Always keep care products sealed and out of
the reach of children.
Always follow the instructions for use of the
care products.
Do not use fuel as a cleaning agent. Fuel is
highly flammable and constitutes a health
hazard.
0040Environmental note
Wash the vehicle only at a properly equipped
wash bay. Dispose of empty containers and
used cleaning materials in an
environmentally-responsible manner. Cleaning and care
161
Operation Z

G
Warning
Never use openings in the bodywork as steps.
You may otherwise

damage the vehicle or lose
your footing and injure yourself or others.
If you have to clean the upper areas of the
vehicle, always use suitable ladders or other
secure climbing aids. G
Warning
Dirty or
iced-up steps and entrances create a
risk of slipping or falling.
Keep steps, entrances

and footwear free from
dirt (e.g. mud, clay, snow and ice). Cleaning the interior of the vehicle
Seat belts !
Observe the following notes on cleaning
the seat belts:
R Remove any stains or dirt immediately.
This will avoid residue or damage.
R Do not bleach

or dye the seat belts. This
could impair the function of the seat
belts.
R Do not dry the seat belts in direct
sunlight or at temperatures above
176 ‡ (80 †).
Steering wheel boss and cockpit G
Warning!
When cleaning the steering wheel boss and
dashboard, do not use cockpit sprays or
cleaning agents containing

solvents. Cleaning
agents containing solvents cause the surface
to become porous, and as a result, plastic
parts may break away and be thrown around
the interior when an air bag is deployed, which
may result in severe injuries.
Use a damp, clean and lint-free cloth to clean
the plastic components and the cockpit. If
particularly dirty, use a mild detergent. !
Do not use
dry, coarse or hard cloths and
do not scrub. You could otherwise scratch
or damage the surfaces.
Radio and monitor display X
Switch off the radio or rear-view camera
monitor and let it cool.
X Clean the display surface with a
commercially available microfiber cloth
and cleaner for TFT/LCD displays.
X After drying,
polish the display surface with
a dry microfiber cloth, applying only light
pressure.
! Do not use dry, rough or hard cloths or
abrasive products, solvents or cleaning
agents containing solvents. Do not scrub.
Only apply light pressure when cleaning.
Otherwise, you will damage the display
surface, as it is sensitive to pressure and
susceptible to scratches.
Windows !
Do not use

dry cloths, abrasive products,
solvents or cleaning agents containing
solvents to clean the inside of the windows.
Clean the inside of the windows with a
damp cloth or a commercially available
glass cleaner.
Do not touch the inside of the rear and side
windows with hard objects, e.g. an ice
scraper or ring. You could otherwise
damage the windows or the rear window
defroster. Cleaning the exterior of the vehicle
General notes Scratches, corrosive
deposits, areas affected
by corrosion and damage caused by neglect
or inadequate care cannot always be
completely remedied. In this case, visit a
qualified specialist workshop, e.g. the
nearest authorized Sprinter Dealer. 162
Cleaning and care
Operation

!
In order to avoid consequential damage,
repair damage caused by loose chippings
and remove any dirt immediately, in
particular:
R insect remains
R bird droppings
R flash rust
R tree resin
R oils and grease
R fuels
R tar stains
R salt residue
Wash your vehicle
more frequently if it gets
dirty more often.
! Do not park the vehicle for an extended
period right after cleaning it, particularly
after having cleaned the wheels with wheel
cleaner. Wheel cleaners could cause
increased corrosion of the brake discs and
brake pads/linings. Generally, park the
vehicle at operating temperature after
cleaning.
PARKTRONIC sensors PARKTRONIC sensors (example: front bumper, left
side of vehicle)
0046
Sensors
Clean all the sensors in the front and rear
bumpers with water, shampoo and a soft
cloth.
! Do not
use

dry, coarse or hard cloths and
do not scrub. You will otherwise scratch or
damage the sensors. If you clean the sensors with a power
washer or steam cleaner, observe the
information provided by the manufacturer
regarding the distance to be maintained
between the vehicle and the nozzle of the
power washer.
Rear-view camera lens Rear-view camera in the middle of the roof above
the high-mounted brake lamp
0046
Rear-view camera lens
0047 Microphone openings
Make sure not to put any wax on the lens of
rear-view camera 0046 when waxing the
vehicle. If necessary, remove the wax using
water, shampoo and a soft cloth.
! Do not
use

dry, coarse or hard cloths and
do not scrub. You could otherwise scratch
or damage the lens of the rear-view
camera.
When cleaning the vehicle with a high-
pressure or steam cleaner, observe a
minimum distance of 1.6 ft (50 cm) to the
rear-view camera.
To avoid damaging the rear-view camera,
do not aim directly at the rear-view camera
or the microphone openings on the bottom
of the rear-view camera.
Outside of the windshield and wiper
blades G
Warning
Before cleaning the windshield or wiper
blades, turn the key to 0 in the ignition lock. Cleaning and care
163
Operation
Z

The windshield wipers may otherwise move
and injure you.
X Turn the key to position 0 in the ignition
lock or remove it.
! Do not fold the windshield wipers away
from the windshield unless the hood is
closed. Otherwise, you could damage the
hood.
X Fold the wiper arms away from the
windshield until you feel them engage.
X Clean the windshield and the wiper blades.
X Fold the windshield wipers back again
before switching on the ignition.
Headlamps Wipe the headlamp lenses with a wet sponge.
! Only use washer

fluid which is suitable for
plastic lamp lenses. Unsuitable washer
fluid could damage the plastic lamp lenses
of the headlamps.
Therefore, do not use:
R dry cloths
R abrasive products
R solvents
R cleaning products containing solvents
You could otherwise scratch or damage the
surface of the lenses.
Sliding door Clean the contact plates and the tips of the
contact pins around the sliding door with
water, shampoo and a soft cloth.
Do not oil or grease the contact plates and
contact pins.
Remove foreign objects. Power washers
! Maintain the following minimum
distances between the high-pressure
nozzle and the object being cleaned:
R approximately 2.2 ft (70 cm)

when using
round-jet nozzles
R approximately 1 ft (30 cm) when using
25° flat-spray jets and concentrated-
power jets
Keep the water jet moving while cleaning.
To avoid causing damage, do not point the
water jet directly at:
R door joints
R brake hoses
R electrical components
R plug connections
R seals
R the drive train, especially not at the
intermediate bearing of the propeller
shaft
R the rear-view camera or the microphone
opening on the bottom of the rear-view
camera. Keep a minimum distance of
1.6 ft (50 cm). G
Warning
Do not
use round-jet nozzles to clean the tires.
The pulsating water jet can cause damage to
the substructure of

the tires that is not visible
from the outside. This type of damage only
becomes noticeable at a much later stage and
can cause the tires to burst. This could cause
you to lose control of the vehicle, resulting in
an accident and injuring yourself or others.
Replace damaged tires immediately. Automatic car wash
If the vehicle is very dirty, prewash it before
you put it through an automatic car wash. G
Warning
If a wax preservative is applied after the
vehicle is washed,

you should remove the wax164
Cleaning and care
Operation

from the windshield and the wiper blades to
prevent smearing.
Smears
impair the driver's
view, and their effect is made worse in
conditions where visibility is poor (e.g. glare,
mist, darkness, snow). You may therefore fail
to recognize dangers, or not recognize them
in time, and thereby cause an accident.
! Make sure that the automatic car wash is
suitable for the size of the vehicle.
Before washing the vehicle in an automatic
car wash, fold in the exterior mirrors and
remove the radio/telephone antenna.
Otherwise, the exterior mirror, antenna or
the vehicle itself could be damaged.
Make sure that the antenna is installed and
that the exterior mirrors are fully folded out
again when you leave the automatic car
wash.
! Make sure that the side windows are
completely closed, that the ventilation/
heating is switched off and that the
windshield wiper switch is set to 0.
Otherwise, the rain/light sensor could be
activated, triggering unintended wiper
movements. This can cause damage to the
vehicle.
After putting the vehicle through an
automatic car wash, wipe off wax from:
R the rear-view camera lens ( Y page 163)
R the windshield and the wiper blades. This
prevents smears and reduces wiping noise
which can be caused by residue on the
windshield. Cleaning the engine
! Water must not

enter intake or ventilation
openings. When cleaning with high
pressure water or steam cleaners, the
spray must not be aimed directly at
electrical components or the terminals of
electrical lines. Preserve the engine after the engine has
been cleaned.
Protect

the belt drive system
from exposure to the preservative agent. Alloy wheels
Clean the alloy wheels regularly.
! Do not use

any acidic or alkaline cleaning
agents. They can cause corrosion on the
wheel bolts (wheel nuts) or the retainer
springs for the wheel-balancing weights. After driving off-road or on
construction sites
G
Warning
Dirt on the vehicle can affect road and
operating safety.
It can specifically result in the following
dangers:
Stone impact. Stones trapped between the
tires can be thrown out while driving. This
could injure other

road users or damage other
vehicles (especially windscreens).
Risk of skidding. Dirt and mud on the tires/
on the road reduce the grip of the tires on the
road. This especially applies when the surface
is wet. The vehicle could then start to skid.
Risk of injury. Dirt and mud on the steps and
entrance can make the steps unsafe. This
could cause you to slip off the steps and be
injured.
For this reason, you should always clean your
vehicle carefully after driving off-road or on
construction sites before driving on public
roads. Observe the corresponding safety
notices in this chapter if you use a power
washer or an automatic car wash to clean your
vehicle.
X Clean the vehicle, paying special attention
to the following:
R
Lighting system
R Windows and exterior mirrors
R Access steps and entrances Cleaning and care
165
Operation Z

R
Grab handles
R Wheels, tires and wheel arches
R License plates
X Remove any trapped foreign objects, e.g.
stones.
X Check the wheel suspension for damage. G
Warning
Dirty brake discs and brake pads/linings can
impair braking performance (up to the point
of total failure).
This could lead to an accident.
Check the brake system for operating safety
by testing the brakes before driving the
vehicle on public roads.
In the event of impaired braking, stop the
vehicle while paying attention to the traffic
conditions and contact a qualified specialist
workshop which has the necessary specialist
knowledge and tools for the work required.
For this, we recommend an authorized
Sprinter Dealer. In particular, work relevant to
safety or on safety-related systems must be
carried out at a qualified specialist workshop.
After driving in mud, sand, water or in similar
conditions:
R check the brake system for operating
safety.
R clean the wheels, chassis and brake
system.
R check the wheels, chassis and brake
system for damage. Have any damage
repaired at a qualified specialist workshop,
e.g. an authorized Sprinter Dealer. Maintenance
General notes
The scope and regularity of the maintenance
work primarily depend on the often diverse
operating conditions.
The vehicle Maintenance Booklet describes
the scope and frequency of maintenance
work and contains additional notes on the New Vehicle Limited Warranty and on service
products.
Specialist knowledge beyond the scope of
these Operating
Instructions

is required when
carrying out testing and maintenance work.
Have this work carried out by trained
personnel.
i Maintenance services must be carried out
in accordance with the provisions and
recommendations in the Maintenance
Booklet.
Not doing so could void the warranty claim
and lead to refusal of goodwill gestures
after the manufacturer has submitted a
damage report. G
Warning
Before carrying out maintenance operations
and repairs, you must read the sections
referring to maintenance operations and
repairs:
R this includes relevant sections of the
technical documentation, such as the
operating instructions and workshop
information.
R you should also

familiarize yourself with the
legal requirements, such as work safety
regulations and accident prevention
measures.
You could otherwise fail to recognize dangers
and thereby injure yourself or others.
You must secure the vehicle on axle stands of
sufficient load bearing capacity if work is
being carried out beneath it.
Never use the vehicle jack instead of stands.
The jack could slip and the vehicle could drop.
This could result in serious injury to yourself
or others.
The vehicle jack is intended only to raise the
vehicle for a short time.
Always have maintenance work carried out at
a qualified specialist workshop. The workshop
must have the necessary specialist
knowledge and tools to carry out the work
required. For this, we recommend an 166
Maintenance
Operation

authorized Sprinter Dealer. All work relevant
to safety or on safety-related systems must
be carried out at a qualified specialist
workshop.
Observe the notes on parts in the "Technical
data" section ( Y page 276).
0040 Environmental note
Observe measures to protect the
environment when working on the vehicle.
You must observe the legal requirements
when disposing of service products, e.g.
engine oil. This

also includes all components,
e.g. filters, which have come into contact with
service products.
Any qualified specialist workshop, e.g. an
authorized Sprinter Dealer, can provide
information about this.
Dispose of empty containers, cleaning cloths
and care products in an environmentally-
responsible manner. Comply with the
instructions for use of the care products.
Do not run the engine for longer than
necessary when the vehicle is stationary. Active Service System (ASSYST)
The ASSYST service indicator informs you of
the next service due date.
A service that is due is displayed about a
month in advance. A message is then
displayed while the vehicle is in motion or
while the ignition is switched on.
i Periods when the

battery is disconnected
will not be recorded by ASSYST. To make
sure that you have the vehicle serviced at
the correct time, you should therefore
subtract periods when the battery is
disconnected from the days shown.
The service indicator does not provide
information about the oil level. The service
indicator should therefore not be confused
with the 00B5 engine oil level display. i
The service due date is displayed in days
or miles (kilometers), depending on the
total distance driven.
The symbols or

letters in the service indicator
show the service due.
009B or A for a minor service
009C or B for a major service
Service due date indicator Vehicles with steering wheel buttons
The following messages may be displayed:
R
009B
Service A in ... days
R 009B Service A in ... mi (km)
R 009B Service A due now
Vehicles without steering wheel buttons
The following messages may be displayed:
R 009B for service A
R 009C for service B
Additionally you will see the remaining
distance in
miles

(mi) or kilometers ( km) or the
remaining time in days ( d).
Service due date exceeded A qualified specialist workshop, e.g. an
authorized Sprinter
Dealer,

resets the service
indicator when the service has been carried
out.
Vehicles with steering wheel buttons
If you have missed the service due date, one
of the following messages appears in the
display:
R 009B Service A overdue by ... days
R 009B Service A overdue by ... mi
(km)
Additionally a warning tone sounds.
Vehicles without steering wheel buttons
If the service due date has been exceeded,
ten seconds after switching on the ignition
the 009B or 009C symbol flashes for the Maintenance
167
Operation Z

service. You will also see a minus sign before
the service due date.
Calling up the service due date
X
Turn the key to position 2 in the ignition
lock.
The display is activated.
Vehicles with steering wheel buttons
X Press the 0059 or 0058 button on the
steering wheel repeatedly
until you see the
standard display (Y page 77).
X Press the 0029 or 002D button on the
steering wheel repeatedly

until you see the
following in the display, for example:
R 009B Service A in ... days
R 009B Service A in ... mi (km)
Vehicles without steering wheel buttons
X Press the 007B menu button on the
instrument cluster repeatedly until the
009B or 009C symbol for the service
appears.
Additionally you will see the remaining
distance in miles ( mi) or kilometers ( km) or
the remaining time in days ( d).Hood
Opening the hood G
Warning
Do not pull the release lever while the vehicle
is in motion.

If you do so, the hood may open
up and block your view. G
Warning!
There is a risk of injury if the hood is open,
even if the engine is not running.
Some engine components can become very
hot.
To avoid the risk of burns, only touch those
components described in the Operator's
Manual and observe

the relevant safety notes. G
Warning
The radiator fan between the radiator and the
engine can start

automatically, even if the key
has been removed from the ignition lock.
Keep away from the area of rotation of the fan
blades. You could otherwise be injured.
The electronic injector control operates at
high voltage. For this reason, you must never
touch injection system components while:
R the engine is running.
R the engine is being started.
R the ignition is switched on.
You could otherwise receive an electric shock
and be severely or fatally injured. Hood release lever in the driver's footwell
X
Pull release handle 0046.
The hood is released.
! Make sure
that

the windshield wipers are
not folded away from the windshield. You
could otherwise damage the windshield
wipers or the hood. 168
Maintenance
Operation