MERCEDES-BENZ V-CLASS 2021 Owners Manual

Example: engine oil /ller opening
#
Obser vethe information rega rding appro ved
engine oil under "Operating 0uids and capaci-
ties" (/ page 275). #
Unscr ewand remo vethe cap 1. #
Top up engine oil. #
Fitth e cap 1onthe /ller opening and
tighten.
When doing so, make sure that the cap
engages cor rectl y. #
If present, check the oil le vel using the oil dip-
stick (/ page 226). #
Inthe case of vehicles without an oil dipstic k,
ch eck the oil le vel with the on-board computer
aTer the next journey (/ page 225).
It is necessary torunth e engine for an extended
period aTer each oil top up tocor rectly de tect the
oil le vel.Fill le velch anges during oil top ups may
not be immediately visible. Depending on the driv-
ing pro/le, the new oil le vel can only be displa yed
aTer a driving time of up to60 minutes.
If necessar y,only top up thequ antity of oil shown
in the inst rument cluster display and check the oil
le ve l again aTer the next journe y. Chec Chec
king/t
king/t opping up t
opping up t he coolant
he coolant &
W
WARNING
ARNING Risk of /re‑ and injury from
antifreeze
If antifreeze comes into contact with hot com-
ponent parts in the engine compartment, it
may ignite. #
Allow the engine tocool down before you
to p up the antifreeze. #
Make sure that no antif reeze spills out
next tothe /ller opening. #
Thoroughly clean the antifreeze from
component parts before starting the
ve hicle. &
W WARNING
ARNING Risk of scalding from hot cool-
ant
If yo u open the cap, you could be scalded. #
Letthe mo tor cool down before opening
th e cap. #
When opening the cap, wear pr otective
glo ves and saf ety glasses. #
Open the cap slo wlytorelease pressure. Check and
top up the coolant only when theve hi-
cle is stationary and in a horizontal position and
th e engine has cooled down. The coolant temp era-
ture must be below 50°C. &
W
WARNING
ARNING Risk of burns from hot compo-
nent parts in the engine compartment
Cer tain component parts in the engine com-
partment can be very hot, e.g. the engine, the
cooler and parts of theex haust system. #
Allow the engine tocool down and only
to uch component parts described in the
fo llowing. Coolant contains gl
ycol and is therefore poison-
ous. #
Obser vethe information under "Operating 0u-
ids and capacities" (/ page 277).
* NO
NOTE
TEPaintwork damage due tocoolant If coolant
gets on painted sur faces, the paint-
wo rkcan be damaged. #
Add coolant carefull y. #
Remo vespilled coolant. Re
gular lych eck the engine cooling system and the
heating system for leaks. If there is a loss of cool-
ant, ha vethe cause de term ined and recti/ed in a
qu ali/ed specialist workshop without dela y. 228
228
Maintenance and care

Example: cap and coolant
expansion reser voir
Chec
Chec king t
king t he coolant lev
he coolant lev el
el #
Slowly turn the cap 1ofthe coolant expan-
sion reser voir2 half a turn anti-clockwise and
allow overpressure toescape. #
Turn cap 1further and remo veit.
The coolant le vel is cor rect in thefo llowing cases:
R Uptomar ker bar 3when the engine is cold
R Ifth e engine is warm, up to1.5 cm over
mar ker bar 3
T
T op up t
op up t he coolant
he coolant
Only use coolant appr oved for Mercedes-Benz to
av oid damaging the engine cooling system. #
Referto the information on coolant
(/ page 277). #
Re/ll the coolant up tothe mar ker bar 3in
th e /ller opening of the coolant expansion res-
er vo ir2. #
Replace cap 1and tighten in a clockwise
direction. #
Start the engine. #
Set thete mp erature in theve hicle interior to
th e maximum output on the control panel of
th e climate control. #
ATer about /ve minutes, switch o. the engine
again and allow it tocool down. #
Check the coolant le vel again and top up the
coolant if necessar y. F
F
illing up t
illing up t he windscr
he windscr een w
een washer syst
asher syst em
em &
W
WARNING
ARNING Risk of /re and injury from
windscreen washer concentrate
Wi ndsc reen washer concentrate is highly 0am-
mable. #
Avoid /re, naked 0ames, smoking and
th e creation of spar kswhen using wind-
screen washer concentrate. &
W
WARNING
ARNING Risk of burns from hot compo-
nent parts in the engine compartment
Cer tain component parts in the engine com-
partment can be very hot, e.g. the engine, the
cooler and parts of theex haust system. #
Allow the engine tocool down and only
to uch component parts described in the
fo llowing. *
N
NOOTE
TE Damage totheex terior lighting due
to unsuitable windscreen washer 0uid Unsuitable windscreen
washer 0uids may dam-
age the plastic sur face of theex terior lighting. #
Only use windscreen washer 0uids that
are also suitable for use on plastic sur fa-
ces, e.g. MB SummerFit or MB WinterFit. T
T
opping up t
opping up t he w
he washer
asher 0uid
0uid Wa
sher 0uid reser voir (e xamp le) #
Obser vethe no tes on windscreen washer 0uid
(/ page 277). #
Pull cap 1upwards bytheta b. #
Top up thewa sher 0uid. Main
tenance and ca re
229
229

#
Push cap 1onto the /ller opening until it
audibly engages. Cleaning and care
Cleaning and care
N
No
ot
t es on w
es on w ashing t
ashing t he v
he vehicle in an aut
ehicle in an aut omatic car
omatic car
w
w ash
ash &
W
WARNING
ARNING Risk of an accident due to
re duced braking po wer aTer washing the
ve hicle
Braking e1ciency is reduced aTer washing the
ve hicle. #
ATer theve hicle has been washed, brake
carefully while paying attention tothe
tra1c conditions until braking po wer has
been fully restored. *
N
NOOTE
TE Dama getotheve hicle due toauto-
matic braking When
thefo llowing functions are activated, the
ve hicle brakes automatically in cer tain situa-
tions:
R Active Brake Assist
R Active Distance Assist DISTRONIC
R HOLD function
To avo id damage totheve hicle, deacti vate
th ese systems in thefo llowing or similar situa-
tions: #
when towing #
in a car wash *
N
NOOTE
TE Damage due tounsuitable car wash #
Before driving into a car wash make sure
th at the car wash is suitable forth eve hi-
cle dimensions. #
Ensure there is su1cient ground clear-
ance between the underbody and the
guide rails of the car wash. #
Ensure that the clearance width of the
car wash, in particular the width of the
guide rails, is su1cient. To
avo id damage toyour vehicle, obser vethefo l-
lowing before using an automatic car wash:
R Active Brake Assist is deactivated.
R Active Distance Assist DISTRONIC is deactiva-
te d. R
The HOLD function is switched o..
R The side windo wsand roof are comple tely
closed.
R The outside mir rors are folded in and an addi-
tional antenna is remo ved, if present.
R The climate control blo wer is switched o..
R The windscreen wiper switch is in position g.
If th eve hicle is very dirty, wash o. excess dirt
before cleaning theve hicle in an automatic car
wa sh.
ATer leaving the car wash, pay attention tothefo l-
lowing:
R The outside mir rors are fully folded out again
and an additional antenna is mounted again, if
present.
R Remo vewaxre sidues on the windscreen and
wiper rubbers toprev ent smearing and reduce
wiper noise.
Re mo vewaxre sidues from the camera lens in
ve hicles with a reve rsing camera (/ page 232). N
No
ot
tes on use of a high-pr
es on use of a high-pr essur
essure cleaner
e cleaner &
W
WARNING
ARNING Risk of an accident when using
high-pressure cleaners with round-spr ay
nozzles
The water jet can cause extern ally invisible
damage.
Components damaged in this wa y may un ex-
pectedly fail. #
Do not use a high-pressure cleaner with
round-spr aynozzles. #
Have damaged tyres or chassis parts
re placed immediatel y. *
N NO
OTE
TE Damage tocomponent parts due to
improper high-pressure cleaning Components can be damaged if
the distance
of the high-pressure nozzle is too small. #
Maintain a minimum distance of about
30 cm between the high-pressure nozzle
and car parts. #
Do not use a high-pressure cleaner with
aro und-spr aynozzle. #
Keep thewa ter jet moving constantly
while cleaning. 230 230
Maintenance and care

#
Do not clean thefo llowing components
with the high-pressure cleaner:
R electrical components
R plug connectors
R reve rsing camera
R drivetra in
R seals
R hoses *
N NOOTE TE Damage caused bythe use of a
high-pressure cleaner in theve hicle inte-
ri or The pressurised
water created bythe high-
pressure cleaner and the associated spr ay
could cause conside rable damage totheve hi-
cle. #
Never use a high-pressure cleaner in the
ve hicle interior. *
N
NOOTE
TE Damage tothe emissions control
system due toimproper cleaning Cleaning
the system when it is warm orthe
direct e.ect of water jets in theex haust pipe
can damage the emissions control system. #
Clean the system only when it is cold. #
Do not direct thewa ter jet into the
ex haust pipe. W
W
ashing t
ashing t he engine
he engine
* NO
NOTE
TE Damage and malfunctions due to
wa shing the engine #
Toprev ent damage and malfunctions of
th e engine, obser vethefo llowing points:
R when using high-pressure or steam
cleaners, do not point thewa ter jet
directly at electrical components and
th e end of electric cables.
R make sure that no water enters the
ve nt and ventilation openings.
R use prese rvative agents in the engine
aTer washing the engine.
R protect the belt drive from preser va-
tion agents. W W
ashing t
ashing t he v
he vehicle b
ehicle b y hand
y hand Obser
vethe legal requ irements, e.g. in a number
of countries, washing byhand is only permitted in
special lydesignated wash ba ys. #
Washtheve hicle with luk ewarmwater and a
soT car sponge. When doing so, do not expose
th eve hicle todirect sunlight. #
Use a mild cleaning agent, e.g. a Mercedes-
Benz appr oved car shampoo. #
Carefully spr aytheve hicle with water and dry
o. with a leather clo th. Do not point thewa ter
jet direct lyinto the air inlet grille.
When operating theve hicle in winter, remo veall
traces of road salt deposits carefully and as soon
as possible. N No
ot
tes on car
es on car e of paint and matt
e of paint and matt /nish
/nish *
N
NOOTE
TE Paintwork damage and cor rosion
due toinadequate care Fa
ilure toprom ptly and thoroughly remo vedirt
from bird droppings or other residue could
re sult in paintwork damage and cor rosion at a
later date. #
Clean dirt o. paint and matt /nish thor-
oughly and as soon as possible. Obser
vethe no tes on cleaning and care toavo id
paintwork damage.
P P aint
aint
R Insect remains: soak with insect remo ver and
th en wash o..
R Bird droppings: soak with water and then wash
o..
R Tree resin, oils, fuels and greases: remo veby
ru bbing gently with a clo thsoaked in petroleum
et her or lighter 0uid.
R Coolant and brake 0uid: remo vewith a moist
clo thand clean water.
R Tar stains: use tarre mo ver.
R Wax: use silicone remo ver.
R Do not a1x stic kers, /lms or similar.
R Remo vedirt as soon as possible.
Matt Matt /nish /nish
R Only use care products appr oved for
Mercedes-Benz.
R Do not polish theve hicle and light-alloy
wheels. Main
tenance and ca re
231
231

R
Use only automatic car washes that meet cur-
re nt tech nological standa rds.
R Do not use a wash prog ram that ends with a
hot wax treatment in automatic car washes.
R Do not use paint cleaners, bu1ng or polishing
products, or gloss preser vers, e.g. wax.
R Always ha vepaintwork repairs car ried out at a
qu ali/ed specialist workshop. N
No
ot
tes on t
es on t he car
he care of v
e of vehicle par
ehicle par ts
ts &
W
WARNING
ARNING Risk of injury if unsuitable
climbing aids are used
In theev ent that you use openings in the body-
wo rkor attachments as steps, you could:
R Slip and/or fall.
R Damage theve hicle and thus slip and fall. #
Always use non-slip, stable climbing aids,
e.g. a suitable ladder. &
W
WARNING
ARNING Risk of ent rapment if the wind-
screen wipers are switched on while the
windscreen is being cleaned
If th e windscreen wipers are set in motion
while you are cleaning the windscreen or wiper
blades, you can be trapped bythe wiper arm. #
Always switch o. the windscreen wipers
and the ignition before cleaning the wind-
screen or wiper blades. &
W
WARNING
ARNING Risk of burns from theta ilpipe
and tailpipe trims
The exhaust tailpipe and tailpipe trims can
become very hot. If you come into contact with
th ese parts of theve hicle, you could burn your-
self. #
Always be particular lycareful around the
ta ilpipe and theta ilpipe trims and super-
vise children especially closely in this
area. #
Allow vehicle parts tocool down before
to uching them. *
N NOOTE TE Damage caused bythe use of open-
ings in the bodywork or de tach able part as
a step Using
the lo wer guide of the sliding door (car-
ri age) as a step can damage the trim and/or
mechanism of the sliding door. #
Do not use the guide of the sliding door
(car riage) as a step. %
Information on suitable cleaning agents or
cleaning clo ths can be obtained from a quali-
/ed specialist workshop.
To prev ent damage totheve hicle, obser vethe
no tesfo r cleaning and care of thefo llowing vehicle
parts:
Wheels and r Wheels and r ims
ims
R Use water and acid-free alloy wheel cleaner.
R Do not use acidic alloy wheel cleaners to
re mo vebrake dust. Otherwise, wheel bolts and
brake components could be damaged.
R Toavo id cor rosion of brake discs and brake-
pads, drive for a few minutes aTer cleaning
before parking theve hicle. The brake discs and
brakepads warm up and dry out.
W
W indo ws
indo ws
R Clean the windo wsinside and outside with a
damp clo thand with a cleaning agent recom-
mended for Mercedes-Benz.
R Do not use dry clo ths, abrasive cleaning agents
or cleaners containing sol vents toclean the
inside of windo ws.
W
W iper blades
iper blades
R With th e wiper arms folded away,clean the
wiper blades with a damp clo th (/ page 118).
R Do not clean the wiper blades too oTen.
Ext
Ext er
erior lighting
ior lighting
R Clean the lenses with a wet sponge and mild
cleaning agent, forex ample, car shampoo.
R Only use cleaning agents or clo ths suitable for
plastic lenses.
Sensors
Sensors
R Clean the sensors in the front and rear bump-
ers with a soT clo thand car shampoo
(/ page 152).
R When using a high-pressure cleaner, keep a
minimum distance of 30 cm. 232
232
Maintenance and care

R
R
e
ev
ver
er sing camer
sing camer a and 360° Camera
a and 360° Camera
R Open the camera co ver with the multimedia
system (/ page 167).
R Use clean water and a soT clo thtoclean the
camera lens.
R Do not use a high-pressure cleane r.
Sliding door
Sliding door
R Remo ve fo reign objects from the vicinity of the
contact plates and contact pins of the sliding
door.
R Clean the contact plates and contact pins with
a mild cleaning agent and a soT clo th.
R Do not oil or grease the contact plates and the
contact pins.
T
T ailpipes
ailpipes
R Clean with a cleaning agent recommended for
Mercedes-Benz, especially in the winter and
aTer washing theve hicle.
R Do not use acidic cleaning agents.
Tr
Tr ailer hitch
ailer hitch
R Obser vethe no tes on care in the trailer hitch
manufacturer's operator's manual.
R Do not clean the ball neck with a high-pressure
cleaner or sol vent.
R Remo vetraces of rust on the ball, forex ample,
with a wire brush.
R Remo vedirt with a lint-free clo th.
R ATer cleaning, lightly oil or grease the ball
head.
% Before using trailers with anti-swer vecoupling,
no te the manufacturer's operator's manual. N
No
ot
tes on t
es on t he cleaning and car
he cleaning and car e of t
e of the int
he int er
erior
ior &
W
WARNING
ARNING Risk of injury from plastic parts
breaking o. aTer the use of sol vent-based
ca re products
Care and cleaning products containing sol-
ve nts can cause sur faces in the cockpit to
become porous. When the airbags are
deplo yed, plastic parts may break away. #
Do not use any care or cleaning products
containing sol vents toclean the cockpit. &
W WARNING
ARNING Risk of injury or fatal injuries
from bleached seat belts
Bleaching or dyeing seat belts can se verely
we aken them.
This can, forex ample, cause seat belts to tear
or fail in an accident. #
Never bleach or dye seat belts. *
N
NOOTE
TE Property damage due todisinfec-
ta nts and cleaning agents The interior includes a number of sensitive sur-
fa ces such as displa ys, plastics and leather.
Disin fectants and cleaning agents can contain
subs tances that pen etra te and damage sur fa-
ces. Tech nology behind buttons and displa ys
can also be damaged. #
Select disin fectants and cleaning agents
carefully and use them only for sur faces
ex plicitly appr ovedby the manufacturer. #
Do not use disinfectants and cleaning
agents in enclosed spaces and ventila te
aTer use. #
Use the disinfectant or cleaning agent
carefully according tothe manufacturer's
inst ructions and do not soak any parts of
th e interior. *
N NOOTE
TE Property damage due todisinfec-
ta nts The interior includes a number of sensitive sur-
fa ces such as displa ys, plastics and leather.
Disin fectants can contain alcohol and other
subs tances that attack and damage sur faces.
Te ch nology behind buttons and displa yscan
also be damaged. #
Only use disin fectant on sur faces explic-
itly appr ovedby the manufacturer. #
Do not use disinfectants in enclosed
spaces and ventila teaTer use. #
Do not use disin fectants that contain
alcohol. #
Use disin fectant carefully according to
th e manufacturer's inst ructions and do
not soak any parts of the interior. To
prev ent damage totheve hicle, obser vethefo l-
lowing no tesfo r cleaning and care: Maintenance and care
233 233

Seat belts
Seat belts
R Clean wi thluk ewa rmsoapy water.
R Do not use chemical cleaning agents.
R No heating over 80°C or drying in direct sun-
light.
Ins
Instr trument clust
ument clust er lenses
er lenses
R Clean the sur faces carefully with a micro/bre
clo thand acr ylic glass care products.
R Do not use any other agents.
Displ ay
Display
R Switch o. the display and let it cool down.
R Clean the sur face carefully with a micro/bre
clo thand a suitable displ aycleaning product
(TFT-LCD).
R Do not use any other agents.
Digit
Digit al inside r
al inside r ear
earvie
vie w mirr
w mirr or
or
R Clean the mir ror glass with a clo thmoistened
with glass cleaner.
R Clean the light sensors of the inside rearview
mir ror with a dry cotton clo th.
R Do not spr aythe glass cleaner on the mir ror
glass.
R Do not use any other agents.
Plas
Plas tic tr
tic tr im
im
R Clean with a damp micro/bre clo th.
R For heavy soiling: Use a cleaning product rec-
ommended for Mercedes-Benz.
R Do not a1x stic kers, /lms or similar.
R Do not allow tocome into contact with cos-
metics, insect repellent and sun creams.
R
R oof lining
oof lining
R Clean with a brush or dry shampoo.
Car
Car pet
pet
R Use a carpet and textile cleaning agent recom-
mended for Mercedes-Benz.
Genuine leat
Genuine leat her seat cov
her seat covers
ers
R Clean with a damp clo thand then wipe with a
dry clo th.
R Leather care: Use a leather care agent recom-
mended for Mercedes-Benz.
R Do not allow the leather tobecome too damp.
R Do not use a micro/bre clo th.
Imit
Imit ation leat
ation leat her seat cov
her seat cov ers
ers
R Clean with a damp clo thand 1% soapy water.
R Do not use a micro/bre clo th.Clot
Clot
h seat cov
h seat cov ers
ers
R Clean with a damp micro/bre clo thand 1%
soap solution and allow todry.
St
St eer
eer ing wheel fr
ing wheel fr om g
om genuine leat
enuine leat her or DIN
her or DINAMICAAMICA
* NO
NOTE
TEDamage caused bywrong cleaners #
Do not use sol vent-based cleaning
agents such as tarre mo ver or wheel
cleaner; neither should you use polishes
or wa xes. Otherwise you may damage
th e /nish. R
Clean with a damp clo thand a 1% soapy water
solution and then wipe with a dry clo th.
R For heavy soiling: Use a cleaning product rec-
ommended for Mercedes-Benz.
R Leather care: Use a leather care agent recom-
mended for Mercedes-Benz.
R Do not allow the leather tobecome too damp.
R Do not use a micro/bre clo th.
% Leather is a natural product. It has natural sur-
fa ce properties, such as di.erences in st ruc-
ture, mar kscaused bygrow thand injury or
subtle colour di.erences.
R
R eal w
eal w ood and tr
ood and tr im elements
im elements
R Clean with a micro/bre clo th.
R Black piano-lac quer look: Clean with a damp
clo thand soapy water.
R For heavy soiling: Use a cleaning product rec-
ommended for Mercedes-Benz.
R Do not use any cleaning agents, polishes or
waxes containing sol vents containing sol vents. 234 234
Maintenance and ca
re

Emerg
Emerg
ency
ency R
R
emo
emo ving t
ving t he safe
he safe ty v
ty vest
est The saf
etyve st is loca ted in the door st owage
compartment in the driver's door. #
Take the saf etyve st out of the door st owage
compartment.
% Safetyve sts can also be stored in the door
st ow age compartment of the co-driver's door. 1
Maximum number of washes
2 Maximum wash temp erature
3 Do not bleach
4 Do not iron
5 Do not tumble dry
6 Do not dr y-clean
7 This is a class 2 vest
The sa fety vest only ful/ls the legally requ ired
standards if it is the cor rect size and is comple tely
closed.
Re place the saf etyve st in thefo llowing cases:
R if damaged or if there 0ex strips are di rty
R ifth e maximum permitted number of washes is
ex ceeded
R ifth e saf etyve st's 0uorescence has faded W W
ar
ar ning tr
ning tr iangle
iangle R
R
emo
emo ving t
ving t he w
he war
arning tr
ning tr iangle
iangle
The warning triangle is located in the st owage
compartment in the driver's door. #
Take thewa rning triangle out of the st owage
compartment. Se
Se
tting up t
tting up t he w
he war
arning tr
ning tr iangle
iangle #
Fold side re0ectors 1upwards toform a tri-
angle and lock them at theto p using upper
press-stud 2. #
Fold stand 3down and out tothe side.
% When using thewa rning triangle you must
obser vethe legal requ irements forth e country
in which you are cur rently driving. R
R
emo
emo ving t
ving t he
he/rs
/rst-aid t-aid kit
kit(soT
(soT sided)
sided) The /rst-aid kit (soT sided) is located in
the st ow-
age compartment in the co-driver door. #
Remo ve/rst-ai d( soT sided) kit from the st ow-
age compartment.
Check theex piry date on the /rst-aid kit (soT
sided) at least once a year. Replace any expired or
missing contents.
Obser vethe legal requ irements of the country in
which you are cur rently driving. R R
emo
emo ving t
ving t he
he/re
/re e
extinguisher
xtinguisher &
W
WARNI NG
ARNI NGRisk of accident due toan
inco rrectly secured /re extinguisher in the
driver's foot we ll
A /re extinguisher may impede pedal tr avel or
block a depressed pedal.
This jeopardises the operating and road saf ety
of theve hicle.
The /re extinguisher can be 0ung around and
injure the driver or other vehicle occupants. #
Always store and secure the /re extin-
guisher in the brac ket. #
Do not remo vethe /re extinguisher while
driving. Breakdown assistance
235 235

#
Open the clasp of holder 2. #
Remo ve/re extinguisher 1from its holder.
Fo rve hicles with a swivelling front seat, the
reta iner with the /re extinguisher is loca ted at the
side of the seat base.
Please read the inst ructions on the /re extin-
guisher carefully and familiarise yourself with its
operation. Ha vethe /re extinguisher re/lle daTer
each use and checkedev ery one or two years. It
may otherwise fail in an emer gency.
Obser vethe legal requ irements of the country in
which you are cur rently driving. Mer
Mer
cedes-Benz eme rg
cedes-Benz emerg ency call syst
ency call system
em Inf
Inf
or
ormation on t
mation on t he Mer
he Mercedes-Benz emerg
cedes-Benz emerg ency call
ency call
syst
syst em
em The Mercedes-Benz emer
gency call system only
functions in areas where mobile phone co verage is
av ailable from there leva nt contract partner. Insuf-
fi cient network co verage from there leva nt con-
tract partner may result in an emer gency call not
being transmitted.
The ignition must be switched on before an auto-
matic eme rgency call can be made.
% The Mercedes-Benz emer gency call system is
activated at thefa ctor y.Using the Mercedes-
Benz emer gency call system is free of charge. Ov Ov
er
ervie
vie w of t
w of t he Mer
he Mer cedes-Benz emerg
cedes-Benz emerg ency call
ency call
syst
syst em
em The Mercedes-Benz emer
gency call system can
help todecisively reduce the time between an
accident and the ar riva l of emer gency services at
th e site of the accident. It helps locate an accident
site in places that are di1cult toaccess.
The emer gency call can be triggered automatically
(/ page 236).
Yo u also ha vethe option of triggering the emer-
ge ncy call manually (/ page 237). Only make eme
rgency calls if you or others are in need of res-
cue. Do not make an emer gency call in theev ent
of a breakdown or a similar situation.
Messag
Messag e in t e in the media displa y:
he media displa y:
SOS NOT READY :th eve hicle is not switched on or
th e emer gency call system is malfunctioning.
This does not necessarily indicate a tota lfa ilure of
th e emer gency call system. Eme rgency calls can
still be transmitted.
The display refers only totheve hicle and does not
ta ke account of theav ailability of mobile phone
networ ksand the Mercedes-Benz emer gency call
centre.
The functional readiness of the emer gency call sys-
te m on theve hicle can be seen when theSOS
NOT READY display disappears once theve hicle is
switched on.
During an active emer gency call, Gappears in
th e displa y.
Yo u can /nd more information on there gional
av ailability of the Mercedes-Benz emer gency call
system at: https://www.mercedes-benz-
mobile.com/extra/ecall/
% If no eme rgency call is available due toate ch-
nical problem in theve hicle, there d SOS NOT
READY message appears in the display of the
inst rument cluster or in the media display and
th ere d LED indicator lights up. T T
r
rigg
igg er
ering an aut
ing an aut omatic Mer
omatic Mer cedes-Benz emer-
cedes-Benz emer-
g
g ency call
ency call R
R
eq
eq uir
uir ements:
ements:
R The vehicle is switched on.
R The star ter battery is su1ciently charge d.
The Mercedes-Benz emer gency call system auto-
matically triggers an eme rgency call aTer activa-
tion of there straint system in theev ent of an acci-
dent, forex ample airbags or seat belt tensioners.
When the emer gency call is made:
R Avo ice connection is made tothe Mercedes-
Benz emer gency call centre.
R A messa gewith accident data is transmit tedto
th e Mercedes-Benz emer gency call centre.
The Mercedes-Benz eme rgency call centre can
transmit theve hicle position data toone of the
public emer gency services call centres.
R Under cer tain circumstances data is also
transmitted in thevo ice channel tothe
Mercedes-Benz eme rgency call centre. 236
236
Breakdown assistance

This all
ows measures forre scue, reco very or
to wing toa Mercedes-Benz Se rvice Centre to
be initiated quickl y.
The SOS button in theove rhead control panel
0ashes until the emer gency call is /nished.
It is not possible toimmediately end an automatic
emer gency call.
If th e Mercedes-Benz emer gency call system can-
not connect tothe Mercedes-Benz emer gency call
centre, the emer gency call is automatically sent to
th e public emer gency services call centre.
If no connection can be made tothe public emer-
ge ncy services, a cor responding message appears
in the displa y. #
Dial the emer gency number 112 112onyour
mobile phone.
If an emer gency call has been initia ted:
R Remain in theve hicle if thero ad and tra1c
conditions permit youto do so until a voice
connection is established with the emer gency
call centre ope rator.
R Based on the call, the operator decides
whe ther it is necessary tocall rescue teams
and/or the police tothe accident site.
R If no vehicle occupant answers, an ambulance
is sent totheve hicle immediatel y. T
T
r
rigg
igg er
er ing a manual Mer
ing a manual Mer cedes-Benz emerg
cedes-Benz emerg ency
ency
call
call #
T
To use t
o use t he SOS butt
he SOS butt on in t
on in theov
he overerhead contr
head contr ol
ol
panel:
panel: pressthe SOS button at least one sec-
ond long (/ page 191). #
T
To use v
o use v oice contr
oice contr ol:
ol:use the LINGU ATRO NIC
Call the Mercedes accident centre voice com-
mand.
When the emer gency call is made:
R Avo ice connection is made tothe Mercedes-
Benz emer gency call centre.
R A messa gewith accident data is transmit tedto
th e Mercedes-Benz emer gency call centre.
The Mercedes-Benz eme rgency call centre can
transmit theve hicle position data toone of the
public emer gency services call centres.
R Remain in theve hicle if thero ad and tra1c
conditions permit youto do so until a voice
connection is established with the emer gency
call centre ope rator. R
Based on the call, the operator decides
whe ther it is necessary tocall rescue teams
and/or the police tothe accident site.
R Under cer tain circumstances data is also
transmitted in thevo ice channel tothe
Mercedes-Benz eme rgency call centre.
This allo wsmeasures forre scue, reco very or
to wing toa Mercedes-Benz service cent reto
be initiated quickl y.
If th e Mercedes-Benz emer gency call system can-
not connect tothe Mercedes-Benz emer gency call
centre, the emer gency call is automatically sent to
th e public emer gency services call centre.
If no connection can be made tothe public emer-
ge ncy services, a cor responding message appears
in the media displa y. #
Dial the emer gency number 112 112onyour
mobile phone.
Ending an unint
Ending an unint entional Mer
entional Mercedes-Benz emer-
cedes-Benz emer-
g
g ency call
ency call #
Select ~onthe multifunction steering
wheel. T
T
r
ransmitt
ansmitt ed dat
ed dat a Mer
a Mercedes-Benz wit
cedes-Benz wit h t
h the
he
Mer
Mer cedes-Benz emerg
cedes-Benz emerg ency call
ency call In
theev ent of an automatic or manual emer gency
call, as well as for a 112 112 emer gency call, data is
transmitted tothe Mercedes-Benz emer gency call
centre or the public emer gency services call
centre.
The following data is transmitted:
R Vehicle's GPS position data
R GPS position data on thero ute (a fewhund red metres before t
R Direction of tr avel
R Vehicle identi/cation number
R Vehicle drive type
R The estimated number of people in theve hicle
R Whe ther the emer gency call was initiated man-
ually or automatically
R Time of the accident
R Language setting on the multimedia system
Fo r accident clari/cation purposes, thefo llowing
measures can be take n up toan hour aTer the
emer gency call has been initia ted:
R The cur rent vehicle position can be called up.
R Avo ice connection totheve hicle occupants
can be es tablished. Breakdown assistance
237 237