Oldsmobile Cutlass Supreme 1994 Owner's Manuals

USAGE
Chassis Lubrication
Windshield Washer Solvent
Hood Latch Assembly
a. Pivots and Spring
b. Release Pawl Anchor
Hood and Door
Hinges, Fuel Door
Hinge
Weatherstrips
FLUID/LUBRlCANT
Chassis lubricant (GM Part No. 1052497 or eql.-- ~ ~ ~, or lubricant meeting requirements of
NLGI Grade 2, Category LB or GC-LB.
GM OptildeenB Washer Solvent (GM Part No. 1051515) or equivalent.
a. Engine oil.
b. Chassis lubricant meeting requirements of NLGI Grade
2, Category LB (GM Part No.
1052497 or equivalent) or GC-LB.
Engine oil or Lubriplate Lubricant (GM Part No. 1050109)
Dielectric Silicone Grease (GM Part No. 12345579
or equivalent).
See
Replacement Parts in the Index for recommended replacement filters, valves and spark plugs.
249

Maintenance Schedule
Section E: Maintenance Record
After the scheduled services are performed, record the date,
odometer reading and who performed the service in the
columns indicated. When completing the Maintenance
Performed column, insert the numbers from.the Schedule
I
or Schedule I1 maintenance charts which correspond to the
maintenance performed. Also, you should retain all
maintenance receipts. Your owner information portfolio is a
convenient place to store them.
DATE ODOMETER READ/NG SERVICED BY MAINTENANCE PERFORMED
250

~ Here
you will find out how to contact
Dldsmobile if you need assistance.
rhis part also tells you
how to obtain
service publications and
how to
report any safety defects.
Part 8
Customer Assistance Information
Customer Satisfaction Procedure ...... . . . . .. . .. . . . . . .. , .. . . . . .... . .. . . . . ... , . . .. .. . . . .. .. . . . . .. , . .. .. . . .. .. .252
Customer Assistance for the Hearing or Speech Impaired
................................... 253
BBB Auto Line Program ........................................................................\
................. 253
Reporting Safety Defects
........................................................................\
................ 254
Oldsmobile Roadside. Assistance Program..
. . . . .. . . , . . . . . . . . . . ,.. .. ... . .. .. .. . . . . .. . . . . . .. , .. . .. . .. ,. . 255
Service Publications
.... . . . . .. . .. . . . .
-
........................................................................\
.. 256
L
251

Customer Assistance, Information.
Customer Satit$action
n

253

Customer Assistance Infomation
254
Oldsmobile. If this mediation is
unsuccessful, an informal hearing will
be scheduled where eligible customers
may present their case to an impartial
third-party arbitrator.
The arbitrator will make a decision
which you may accept or reject. If you
accept the decision, GM
will be bound
by that decision. The entire dispute
resolution procedure should ordinarily
take about
forty days from the time you
file a claim until a decision is made.
Some state laws may require you to use
this program before filing a claim with a
state-run arbitration program or in the
courts. For further information, contact
the BBB or the Oldsmobile Customer
Assistance Center at 1-800-442-6537.
"This program may not be available in all
states, depending
on state law. Canadian
owners refer to
your Warranty and Owner
Assistance information booklet. General
Motors reserves the right to change
eligibility limitations and/or to discontinue
its participation in this program.
I REPORTIA /G SAFETl
'DEFECTS
TO
THE UNITED STATES
GOVBNMENT
If you believe that your vehicle has a
defect which could cause a crash or
could cause injury or death, you should
immediately inform the National
Highway Traffic Safety Administration
(NHTSA), in addition to notifying
General Motors.
If NHTSA receives similar complaints,
it may open an investigation, and if it
finds that a safety defect exists in a
group
of vehicles, it may order a recall
and remedy campaign. However,
NHTSA cannot become involved in
individual problems between you, your
dealer,
or General Motors.
To contact NHTSA, you may either call
the Auto Safety Hotline toll-free at
1-800-424-9393 (or 366-0123 in the
Washington, D.C. area)
01: write to:
NHTSA
U. S. Department of Transpartation
Washington, D.C. 20590
Yc IU can a1 so obtain other information
about motor vehicle safetv from
the
Hotline.
I REPORTING SAFETYDEFECTS
TO THE
CANADL4N
GOI%RN..NT
If you live in Canada, and you believe
that your vehicle has a safety defect,
you should immediately notify
Transport Canada, inaddition to
notifying General Motors of Canada
Limited. You may write
to:
Transport Canada
Box 8880
Ottawa, Ontario I-ClG 3J2.
I REPORTING SAFETYDEFECTS
TO GENEMIMOTORS
In addition to notlfylng NHTSA (or
Transport Canada) in a situation like this,
we certainly hope you'll notify
us. Please
call us at 1-800-442-6537, or write:
Oldsmobile Customer Assistance
Network
P.O. Box 30095
Lansing,
MI 48909

In Canada, please call us at
1-800-263-3777
(English) or
1-800-263-7854 (French).
Or, write:
General Motors
of Canada Limited
Customer Assistance Center 1908 Colonel
Sam Drive
Oshawa,
Ontario L1H 8P7
Who. is Covered?

Customer Assistance Infomtion
Canadian Roadside Assistance
Vehicles purchased in Canada have an
extensive Roadside Assistance program
accessible from anywhere in Canada or
the
U.S.A. Please refer to the separate
brochure provided by the dealer or call
1-800-268-6800 for emergency services.
Service Publications
Information on how to obtain Product
Service Publications, Subscriptions and
Indexes and Service Manuals as
described below is applicable only in the
fifty
U.S. states (and the District of
Columbia) and only for cars and light
trucks with GVWR less than
10,000
pounds (4 536 kg).
In Canada, information pertaining to
Product Service Bulletins and Indexes
can be obtained by writing to:
General Motors of Canada Limited
Service Publications Department
1908 Colonel Sam Drive
Oshawa, Ontario
L1H 8P7
Oldsmobile regularly sends its dealers
useful service bulletins about
Oldsmobile products. Oldsmobile monitors product
performance in the
field. We then prepare bulletins for
servicing our products better. Now,
you
can get these bulletins too.
Bulletins cover various subjects. Some
pertain
to the proper use and care of
your vehicle. Some describe costly repairs. Others describe inexpensive
repairs which, if done on time with the
latest parts, may avoid future costly
repairs. Some bulletins tell a technician
how to repair a new or unexpected
-
condition. Others describe a quicker
way to fix your vehicle. They can help a
technician service your vehicle better.
Most bulletins apply to conditions
affecting a small number ofcars or
trucks. Your Oldsmobile dealer or a
qualified technician may have to
determine if a specific bulletin applies
to your vehicle.
You can subscribe to all Oldsmobile
bulletins. This way you’ll get them as
they come out. You can wait a while
and get an index to the bulletins. You
can also get individual bulletins.
However, you’ll need the index to
identify them.
Subscriptions
You can subscribe to all Oldsmobile
Product Service Publications (PSP’s)
.
This will include bulletins for all
vehicles sold by Oldsmobile and will not
be limited to PSP’s applicable to any
particular model.
For subscription costs and ordering
information call the toll-free number
shown in the following text.
What You’ll Find in the Index
A list of all PSP’s published by
Oldsmobile in a model year (1990 or
later). PSP’s covering all models of
Oldsmobile vehicles are listed in the
same index.
Price information for the PSP’s you
may want to buy.
How You Can-Gef an Index
Indexes are published periodically.
Most of the PSP’s which could
potentially apply
to the most recent
Oldsmobile models will be listed in the
most recent publication for that model

ToR-Free-Telephone Number
If you want an ordering form for an
index or a subscription, just call toll-
free.and we’ll be happy to send you one.
Automated recording equipment will take your nme and mailing address.
The number to call is
1-800-551-4123.
Copies at Participating Dealers
Copies of Indexes and PSP’s are at your
participating Oldsmobile dealer. You
can ask to see them.
A VERY IMPORTANT
REMINDER:.
These PSP’s are meant for technicians.
They are not meant for the “do-it-
yourselfer.”. Technicians have the
equipment, tools, safety instructions,
and
know-how to do a job quickly and
safely.
Oldsmobile . Semice Manuals
For Service Manual costs and ordering
information call
1-800-551-4123.
-1
257

Product Service Publication Ordering Information
258
Oldsmobile Division service
publications are intended for use by
professional, qualified technicians.
Attempting repairs or service without
the appropriate training, tools, and
equipment could cause injury to you or
others and damage to your vehicle that
may cause it not to operate properly.
Available publications include Service Manuals, Pro.duct Service Publication
Indexes, quarterly and model year PSP’s
and binders. For 1994 Product Service
Publication pricing information and
orders call 1-800-551-4123.