stop start TOYOTA HIGHLANDER HYBRID 2019 (in English) Owner's Guide

559
8When trouble arises
HIGHLANDER_HV_U8-1. Essential information
Emergency flashers .......... 560
If your vehicle has to be stopped in
an emergency ................. 561
8-2. Steps to take in an emergency
If your vehicle needs to be towed ..................... 562
If you think something is wrong .......................... 566
If a warning light turns on or a warning buzzer
sounds ............................ 567
If a warning message is displayed ..................... 576
If you have a flat tire.......... 596
If the hybrid system will not start ..................... 620
If the electronic key does not operate
properly ........................... 622
If the 12-volt battery is discharged ................... 625
If your vehicle overheats ........................ 630
If the vehicle becomes stuck ................ 634

5948-2. Steps to take in an emergency
HIGHLANDER_HV_U
*: The hybrid system may not be restarted depending on the vehicle condi-
tion.
Once
The power switch has been
turned off with the shift lever in
a position other than P.
 Shift the shift lever to P.
Once
After the power switch has
been turned off with the shift
lever in a position other than P,
the shift lever has been shifted
to P.
Turn the power switch off.

Power was turned off due to the
automatic power off function.
Next time when starting
the hybrid system, oper-
ate the hybrid system for
approximately 5 minutes
to recharge the 12-volt bat-
tery.
Con-
tinu-
ous

Indicates that the hybrid system
was stopped in an emergency
while driving
To restart the hybrid sys-
tem, shift the shift lever to
N and turn the power
switch to ON mode.
*
Once
Indicates that the power switch
has been pressed while driving
Except when emergency
stopping of the vehicle is
needed, immediately
release the power switch.
Interior
buzzerExterior buzzerWarning messageDetails/Actions
(Flashes)
(Flashes)
(Flashes)
(Flashes)

6248-2. Steps to take in an emergency
HIGHLANDER_HV_U
■Stopping the hybrid system
Shift the shift lever to P and press the power switch as you normally do when
stopping the hybrid system.
■ Replacing the key battery
As the above procedure is a temporary measure, it is recommende d that the
electronic key battery be replaced immediately when the battery is depleted.
( P. 539)
■ Changing power switch modes
Release the brake pedal and press the power switch in step abo ve.
The hybrid system does not start and modes will be changed each time the
switch is pressed. ( P. 232)
■ When the electronic key does not work properly
●Make sure that the smart key system has not been deactivated in the cus-
tomization setting. If it is off, turn the function on.
(Customizable features P. 666)
● Check if battery-saving mode is set. If it is set, cancel the f unction.
( P. 154)
WARNING
■ When using the mechanical key and operating the power windows o r
moon roof
Operate the power window or moon roof after checking to make su re that
there is no possibility of any passenger having any of their body parts
caught in the window or moon roof.
Also, do not allow children to operate the mechanical key. It is possible for
children and other passengers to get caught in the power window or moon
roof.
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6318-2. Steps to take in an emergency
8
When trouble arises
HIGHLANDER_HV_U
The coolant level is satisfac-
tory if it is between the
“FULL” and “LOW” lines on
the reservoir.Reservoir
“FULL”
“LOW”
Radiator cap
Add coolant if necessary.
Water can be used in an emer-
gency if coolant is unavailable.
Start the hybrid system and turn the air conditioning system on to
check that the radiator cooling fans operate and to check for
coolant leaks from t he radiator or hoses.
The fans operate when the air conditioning system is turned on immedi-
ately after a cold start. Confirm that the fans are operating b y checking
the fan sound and air flow. If it is difficult to check these, turn the air con-
ditioning system on and off repeatedly.
(The fans may not operate in freezing temperatures.)
If the fans are not operating:
Stop the hybrid system immediately and contact your Toyota
dealer.
If the fans are operating:
Have the vehicle inspected at the neare st Toyota dealer.
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6328-2. Steps to take in an emergency
HIGHLANDER_HV_U■
If “Hybrid System Overheated Reduced Output Power” is
shown on the multi-in
formation display
Stop the vehicle in a safe place.
Stop the hybrid system and carefully lift the hood.
After the hybrid system has
cooled down, inspect the
hoses and radiator core
(radiator) for any leaks. Radiator
Cooling fans
If a large amount of coolant
leaks, immediately contact
your Toyota dealer.
The coolant level is satisfac-
tory if it is between the
“FULL” and “LOW” lines on
the reservoir.Reservoir
“FULL”
“LOW”
Add coolant if necessary.
Water can be used in an emer-
gency if coolant is unavailable.
Start the hybrid syste m and check the multi- information display.
If the message d oes not disappear:
Stop the hybrid system and contact your Toyota dealer.
If the message is not displayed:
Have the vehicle inspected at the neare st Toyota dealer.
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6338-2. Steps to take in an emergency
8
When trouble arises
HIGHLANDER_HV_U
■Messages displays
The message illustrations used are intended as examples, and ma y differ
from the image that is actually displayed on the multi-informat ion display.
WARNING
■When inspecting under th e hood of your vehicle
Observe the following precautions.
Failure to do so may result in serious injury such as burns.
● If steam is seen coming from under the hood, do not open the ho od until
the steam has subsided. The engine compartment may be very hot.
● After the hybrid system has been turned off, check that the “READY” indi-
cator are off.
When the hybrid system is operating, the gasoline engine may au tomati-
cally start, or the cooling fans may suddenly operate even if the gasoline
engine stops. Do not touch or approach rotating parts such as the fans,
which may lead to fingers or clothing (especially a tie, a scar f or a muffler)
getting caught, resulting in serious injury.
● Do not loosen the radiator cap and the coolant reservoir caps w hile the
hybrid system and radiator are hot.
High temperature steam or coolant could spray out.
NOTICE
■ When adding engine/power control unit coolant
Add coolant slowly after the hybrid system has cooled down suff iciently.
Adding cool coolant to a hot hybrid system too quickly can cause damage to
the hybrid system.
■ To prevent damage to the cooling system
Observe the following precautions:
● Avoid contaminating the coolant with foreign matter (such as sa nd or dust
etc.).
● Do not use any coolant additive.

6348-2. Steps to take in an emergency
HIGHLANDER_HV_U
Stop the hybrid system. Set the parking brake and shift the shift
lever to P.
Remove the mud, snow or sand from around the front wheels.
Place wood, stones or some other material under the front wheel s
to help provide traction.
Restart the hybrid system.
Shift the shift lever to D or R and release the parking brake. Then,
while exercising caution, de press the accelerator pedal.
■When it is difficult to free the vehicle
If the vehicle becomes stuck
Carry out the following procedures if the tires spin or the vehicle
becomes stuck in mud, dirt or snow:
Press to turn off TRAC.
WARNING
■When attempting to f ree a stuck vehicle
If you choose to push the vehicle back and forth to free it, ma ke sure the
surrounding area is clear to avoid striking other vehicles, obj ects or people.
The vehicle may also lunge forward or lunge back suddenly as it becomes
free. Use extreme caution.
■ When shifting the shift lever
Be careful not to shift the shift lever with the accelerator pedal depressed.
This may lead to unexpected rapid acceleration of the vehicle t hat may
cause an accident resulting in death or serious injury.
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695What to do if... (Troubleshooting)
HIGHLANDER_HV_U
●Did you press the power switch while firmly depressing the brake pedal?
( P. 231)
●Is the shift lever in P? ( P. 234)
●Is the electronic key anywhere detectable inside the vehicle?
(P. 153)
●Is the steering wheel unlocked? ( P. 234)
●Is the electronic key battery weak or depleted?
In this case, the hybrid system can be started in a temporary way.
(P. 623)
●Is the 12-volt battery discharged? ( P. 625)
●Is the power switch in ON mode?
If you cannot release the shift lever by depressing the brake p edal with the
power switch in ON mode ( P. 243)
●It is locked automatically to prevent theft of the vehicle. ( P. 2 3 4 )
If you think something is wrong
The hybrid system does not start
The shift lever cannot be shifted from P even if you depress
the brake pedal
The steering wheel cannot be t urned after the hybrid system
is stopped

697What to do if... (Troubleshooting)
HIGHLANDER_HV_U

●Did anyone inside the vehicle open a door during setting the alarm?
The sensor detects them and the alarm sounds. ( P. 99)
To stop the alarm, turn the power switch to ON mode or start th e hybrid
system.
●Is the electronic key left inside the vehicle or the moon roof or panoramic
moon roof open?
Check the message on the multi-information display. ( P. 576)
●When a warning light turns on or a warning message or indicator is dis-
played, refer to P. 567, 576.
An alarm is activated and the horn sounds
(vehicles with an alarm)
A warning buzzer sounds w hen leaving the vehicle
A warning light turns on or a warning message or indicator
is displayed

703Alphabetical index
HIGHLANDER_HV_U
ECB (Electronically Controlled
Brake System) ....................... 335
Eco drive mode ........................ 240
EDR (Event data recorder) ........ 11
Electric motor (traction motor) ....................... 87
Electric Power Steering
(EPS)....................................... 336 Function ................................ 336
Warning light ......................... 568
Electronic key .......................... 126 Battery-saving function ............................... 154
If the electronic key does not operate properly ................. 622
Replacing the battery ............ 539
Emergency flashers ................ 560 Emergency, in case of
If a warning buzzer
sounds................................ 567
If a warning light turns on ..... 567
If a warning message is displayed ............................ 576
If the 12-volt battery is discharged.......................... 625
If the electronic key does not operate properly ........... 622
If the hybrid system
will not start ........................ 620
If you have a flat tire ............. 596
If you think something is wrong ................................. 566
If your vehicle becomes stuck ................................... 634
If your vehicle has to be stopped in an emergency ... 561
If your vehicle needs to be
towed.................................. 562
If your vehicle overheats....... 630
Energy monitor ........................ 119
Engine ...................................... 640
ACCESSORY mode ............. 232
Compartment ........................ 509
Hood ..................................... 506
How to start the hybrid system .......... ...................... 231
Identification number ............ 640
If the hybrid system
will not start ........................ 620
Ignition switch
(power switch) .................... 231
Overheating .......................... 630
Power switch ........................ 231
E