stop start TOYOTA HIGHLANDER HYBRID 2019 Owners Manual (in English)

TABLE OF CONTENTS6
HIGHLANDER_HV_U7-1. Maintenance and care
Cleaning and protecting the vehicle exterior .......... 490
Cleaning and protecting the vehicle interior ........... 494
7-2. Maintenance Maintenance requirements ................... 497
General maintenance ........ 500
Emission inspection and maintenance (I/M)
programs ......................... 503
7-3. Do-it-yourself maintenance
Do-it-yourself service precautions ..................... 504
Hood.................................. 506
Positioning a floor jack ...... 508
Engine compartment ......... 509
12-volt battery ................... 517
Tires .................................. 522
Tire inflation pressure........ 532
Wheels .............................. 535
Air conditioning filter .......... 537
Electronic key battery ........ 539
Checking and replacing fuses ................ 541
Light bulbs ......................... 545 8-1. Essential information
Emergency flashers ........... 560
If your vehicle has to be stopped in an
emergency....................... 561
8-2. Steps to take in an emergency
If your vehicle needs to be towed ...................... 562
If you think something is wrong ........................... 566
If a warning light turns on or a warning buzzer
sounds ............................. 567
If a warning message is displayed...................... 576
If you have a flat tire .......... 596
If the hybrid system will not start ..................... 620
If the electronic key does not operate
properly ........................... 622
If the 12-volt battery is discharged ................... 625
If your vehicle overheats......................... 630
If the vehicle becomes stuck ................ 634
7Maintenance and care8When trouble arises

17Pictorial index
HIGHLANDER_HV_UFuel filler door . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . P. 262
Refueling method . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . P. 262
Fuel type/fuel tank capacity . . . . . . . . . . . . . . . . . . . . . . . . . . . P. 641
Tires . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . P. 522
Tire size/inflation pressure . . . . . . . . . . . . . . . . . .
. . . . . . . . . . P. 646
Winter tires/tire chain . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . P. 344
Checking/rotation/tire pressure warning system . . . . . . . . . . . P. 522
Coping with flat tires . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . P. 596
Hood . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . P. 506
Opening . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . P. 506
Engine oil . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . P. 642
Coping with overheat . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . P. 630
Warning messages . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . P. 578
Headlights/daytime running lights
*. . . . . . . . . . . . . . . . . . . P. 247
Daytime running lights
*/parking lights*. . . . . . . . . . . . . . . P. 247
Front fog lights
*. . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . P. 255
Front turn signal lig hts/parking lights
*. . . . . . . . . . . . . . . . P. 245
Stop/tail lights . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . P. 247
Hill-start assist control . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . P. 336
License plate lights . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . P. 247
Back-up lights
Shifting the shift lever to R . . . . . . . . . . . . . . . . . . . . . . . . . . . . P. 239
Side marker lights . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . P. 247
Turn signal lights . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . P. 245
6
7
8
Light bulbs of the exterior lights for driving
(Replacing method: P. 545, Watts: P. 649)
*: If equipped
9
10
11
12
13
14
15
16
17

18Pictorial index
HIGHLANDER_HV_U
■Instrument panel
Power switch . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . P. 231
Starting the hybrid system/changing the modes . . . . . . . . . . . P. 231
Emergency stop of the hybrid system . . . . . . . . . . . . . . . . . . . P. 561
When the hybrid system will not start . . . . . . . . . . . . . . . . . . . P. 620
Warning messages . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . P. 591
Shift lever . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . P. 239
Changing the shift position . . . . . . . . . . . . . . . . . . . . . . . . . . . P. 239
Precautions for towing . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . P. 562
When the shift lever does not move . . . . . . . . . . . . . . . . . . . . P. 243
Meters . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . P. 109
Reading the meters/adjusting the instrument panel lights . . . . P. 109
Warning lights/indicator lights . . . . . . . . . . . . . . . . . . . . . . . . . P. 104
When a warning light comes on . . . . . . . . . . . . . . . . . . . . . . . . P. 567
Multi-information display . . . . . . . . . . . . . . . . . . . . . . . . . . . P. 113
Display . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . P. 113
Energy monitor . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . P. 119
When a warning message or indicator is displayed . . . . . . . . . P. 5761
2
3

311-1. For safe use
1
For safety and security
HIGHLANDER_HV_U
Make sure that you can see backward clearly by adjusting the inside
and outside rear view mirrors properly. (P. 179, 181)
Adjusting the mirrors
WARNING
Observe the following precautions.
Failure to do so may result in death or serious injury.
●Do not adjust the position of the driver’s seat while driving.
Doing so could cause the driver to lose control of the vehicle.
● Do not place a cushion between the driver or passenger and the seatback.
A cushion may prevent correct posture from being achieved, and reduce
the effectiveness of the seat belt and head restraint.
● Do not place anything under the front seats.
Objects placed under the front seats may become jammed in the s eat
tracks and stop the seat from locking in place. This may lead t o an acci-
dent and the adjustment mechanism may also be damaged.
● Always observe the legal speed limit when driving on public roads.
● When driving over long distances, take regular breaks before yo u start to
feel tired.
Also, if you feel tired or sleepy while driving, do not force y ourself to con-
tinue driving and take a break immediately.

881-3. Hybrid system
HIGHLANDER_HV_U
◆When stopped/during start off
The gasoline engine stops
* when the vehicle is stopped. During
start off, the electric motor (traction motor) drives the vehic le. At
slow speeds or when traveling down a gentle slope, the engine i s
stopped
* and the electric motor (traction motor) is used.
When the shift lever is in N, the hybrid battery (traction batt ery) is
not being charged.
*: When the hybrid battery (traction battery) requires charging or the
engine is warming up, etc., the gasoline engine will not automa tically
stop. ( P. 89)
◆During normal driving
The gasoline engine is predominantly used. The electric motor
(traction motor) charges the hybr id battery (traction battery) as nec-
essary.
◆When accelerating sharply
When the accelerator pedal is depressed heavily, the power of t he
hybrid battery (traction battery) is added to that of the gasol ine
engine via the electric motor (traction motor).
◆When braking (regenerative braking)
The wheels operate the electric motor (traction motor) as a pow er
generator, and the hybrid battery (traction battery) is charged.
When the gasoline engine is off while driving, a sound is produ ced to
warn pedestrians, people riding bicycles or other people and ve hicles
in the surrounding area that the vehicle is approaching. The pi tch of
the sound adjusts according to v ehicle speed. When vehicle spee d is
approximately 22 mph (35 km/h) or more, the warning system turn s
off.
Vehicle Proximity Notification System

891-3. Hybrid system
1
For safety and security
HIGHLANDER_HV_U
■Regenerative braking
In the following situations, kinetic energy is converted to electric energy and
deceleration force can be obtained in conjunction with the rech arging of the
hybrid battery (traction battery).
● The accelerator pedal is released while driving with the shift lever in D or S.
● The brake pedal is depressed while driving with the shift lever in D or S.
■ EV indicator
■ Conditions in which the gasoline engine may not stop
The gasoline engine starts and stops automatically. However, it may not stop
automatically in the following conditions:
● During gasoline engine warm-up
● During hybrid battery (traction battery) charging
● When the temperature of the hybrid battery (traction battery) is high or low
● When the heater is switched on
■ Charging the hybrid batt ery (traction battery)
As the gasoline engine charges the hybrid battery (traction bat tery), the bat-
tery does not need to be charged from an outside source. Howeve r, i f t h e
vehicle is left parked for a long time the hybrid battery (trac tion battery) will
slowly discharge. For this reason, be sure to drive the vehicle at least once
every few months for at least 30 minutes or 10 miles (16 km). I f the hybrid
battery (traction battery) becomes fully discharged and you are unable to start
the hybrid system, contact your Toyota dealer.
● To help prevent the 12-volt battery from becoming discharged, d rive the
vehicle at least once a month, and operate the accessories only when the
“READY” indicator is on. When parking the vehicle, make sure th e doors are
closed and all lights are turned off.
■ Charging the 12-volt battery
P. 627
■ After the 12-volt battery has discharged or when the terminal h as been
removed and installed during exchange, etc.
The gasoline engine may not stop even if the vehicle is being driven by the
hybrid battery (traction battery). If this continues for a few days, contact your
Toyota dealer. The EV indicator comes on when the
vehicle is driven using only the electric
motor (traction motor) or the gasoline
engine is stopped.

901-3. Hybrid system
HIGHLANDER_HV_U■
Sounds and vibrations sp ecific to a hybrid vehicle
There may be no engine sound or vibration even though the vehic le is able to
move with the “READY” indicator is illuminated. Always shift the shift lever to
P when parked.
The following sounds or vibrations may occur when the hybrid sy stem is
operating and are not a malfunction:
● Motor sounds may be heard from the engine compartment.
● Sounds may be heard from the hybrid battery (traction battery) under the
rear seats when the hybrid system starts or stops.
● Relay operating sounds such as a snap or soft clank will be emi tted from the
hybrid battery (traction battery), behind the rear seats, when the hybrid sys-
tem is started or stopped.
● Sounds from the hybrid system may be heard when the back door is open.
● Sounds may be heard from the transmission when the gasoline engine
starts or stops, when driving at low speeds, or during idling.
● Engine sounds may be heard when accelerating sharply.
● Sounds may be heard due to regenerative braking when the brake pedal is
depressed or as the accelerator pedal is released.
● Vibration may be felt when the gasoline engine starts or stops.
● Cooling fan sounds may be heard from the air intake vents under the rear
seat.
■ Vehicle Proximity Notification System
In the following cases, the Vehicle Proximity Notification Syst em sound may
be difficult for pedestrians, people riding bicycles or other people and vehicles
in the surrounding area to hear:
● When there is a lot of noise in the vicinity
● When it is raining or during strong winds
● When in the area surrounding the rear of the vehicle, rather than in front of
the vehicle
■ Maintenance, repair, recycling, and disposal
Contact your Toyota dealer regarding maintenance, repair, recyc ling and dis-
posal. Do not dispose of the vehicle yourself.
■ Customization
Settings (e.g. on/off operation of the EV indicator) can be changed.
(Customizable features P. 666)

921-3. Hybrid system
HIGHLANDER_HV_U
There are air intake vents under
the second seats for the purpose
of cooling the hybrid battery (trac-
tion battery). If the vents become
blocked, the hybrid battery may
overheat, leading to a reduction in
hybrid battery output.
When a certain level of impact is detected by the impact sensor , the
emergency shut off system blocks the high voltage current and stops
the fuel pump to minimize the ri sk of electrocution and fuel leakage. If
the emergency shut off system activates, your vehicle will not restart.
To restart the hybrid system , contact your Toyota dealer.
A message is automatically displ ayed when a malfunction occurs in
the hybrid system or an improper operation is attempted.
If a warning message is shown on
the multi-information display, read
the message and follow the
instructions. ( P. 576)
Hybrid battery (traction battery) air intake vents
Emergency shut off system
Hybrid warning message

97
1
For safety and security
HIGHLANDER_HV_U
1-4. Theft deterrent system
The indicator light flashes after
the power switch has been turned
off to indicate that the system is
operating.
The indicator light stops flashing
after the power switch has been
turned to ACCESSORY or ON
mode to indicate that the system
has been canceled.
■System maintenance
The vehicle has a maintenance-free type immobilizer system.
■ Conditions that may cause the system to malfunction
●If the grip portion of the key is in contact with a metallic ob ject
● If the key is in close proximity to or touching a key to the security system
(key with a built-in transponder chip) of another vehicle
Immobilizer system
The vehicle’s keys ha ve built-in transponder chips that prevent
the hybrid system from starting if a key has not been previousl y
registered in the vehic le’s on-board computer.
Never leave the keys inside the vehicle when you leave the vehi-
cle.
This system is designed to help prevent vehicle theft but does
not guarantee absolute security against all vehicle thefts.

1001-4. Theft deterrent system
HIGHLANDER_HV_U
Do one of the following to deactivate or stop the alarm:
● Unlock the doors.
● Turn the power switch to ACCESSORY or ON mode, or start the
hybrid system. ( The alarm will be deactivated or stopped after a few
seconds.)
● Open the glass hatch ( if equipped) using the entry function.
■System maintenance
The vehicle has a maintenance-free type alarm system.
■ Items to check before locking the vehicle
To prevent unexpected triggering of the alarm and vehicle theft , make sure of
the following:
● Nobody is in the vehicle.
● The windows and following openings are closed before the alarm is set.
• The glass hatch (if equipped)
• The moon roof (if equipped)
• The panoramic moon roof (if equipped)
● No valuables or other personal items are left in the vehicle.
■ Triggering of the alarm
The alarm may be triggered in the following situations:
(Stopping the alarm deactivates the alarm system.)
Deactivating or stopping the alarm
●A person inside the vehicle opens a door
or the hood, or unlocks the vehicle using
a inside lock button.
● The 12-volt battery is recharged or
replaced when the vehicle is locked.
(P. 627)