ad blue AUDI A5 COUPE 2018 User Guide

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~ Select and confirm the desired cell phone from
the list of disp layed Bluetooth devices.
~ The MMI generates a PIN for the connect ion
setup
¢fig. 179.
~ Select and confirm Yes.
~ Enter the PIN for connecting on your cell
phone.
Or : whe n the PIN is displayed on your
cell phone, confirm the PIN on your cell phone
and in the MMI. The time allowed for entering
the PIN is limited to approximately 30 seconds.
~ Pay attention to any additional system prompts
displayed on your ce ll phone, for example if the
system shou ld connect automatically in the fu­
ture. Depend ing on the ce ll phone, you may
have to confirm downloading the directory sep­
arately.
After connecting successfully
After connecting successfully, information about
the connected profiles will appear . You can also
change the profiles later. Select:
!MENUI button>
Settings> left control button > MMI settings>
Connection manager
¢ page 2 52.
In addition, the cell phone contacts are automat­
ically loaded in the MMI directory. This process
can take several minutes, depend ing on the num­
ber of contacts .
You can a lso make your connected cell phone the
default phone by selecting
Set as default tele­
phone
in the Connection manager ¢page 254.
@ Note
Always follow the information found in ~CD in
Wi-Fi hotspot on page 197.
(D Tips
-Making phone calls throug h the MMI is only
possible using the
Handsfree Bluetooth pro­
file.
- You can apply additional settings to con­
nected mobile devices using the
Connection
manager
¢ page 252.
-You can also search for the MMI in your cell
phone using the Bluetooth device search.
- You only have to pair your device one time.
Bluetooth devices that are already pa ired
automat ically connect to the MMI when the
Telephone
Bluetooth function is switched on, they are
within range and the ignition is switched on.
The last connected cell phone is given first
pr iority.
- Authorizing the MMI connection in your cell
phone w ill make automatic connection pos­
sible .
- Pay attention to any system prompts dis­
played on your ce ll phone, for example if
the system should connect automatically in
the future . Depend ing on the cell phone,
you may also need to download the directo­
ry and confirm access to your text messages
separately.
- When leaving the veh icle, the Bluetooth
connection to the cell phone will automati­
cally disconnect . Depending on your cell
phone, phone calls in progress may be auto­
matically redi rected from the MMI to your
cell phone and you can continue the ca ll on
your phone .
- You can obtain more information from your
cell phone service provider or from your ce ll
phone user guide. For information on using
the te lephone, v is it
www.audiusa.com/
bluetooth
or contact an authorized Audi
dea ler or authorized Audi Service Facility.
- Applies to: vehicles without secondary
phone: Several cell phones can be paired to
the
MM I, but only one cell phone can be ac ­
tively connected to the MMI.
- Applies to : vehicles without secondary
phone: If a Bluetooth device is already con­
nected to the MMI, it will be disconnected
when another device connects to the MMI.
'
Operating two telephones through the
MMI
You can connect two cell phones to the MMI, for
example your business cell phone as the primary
phone and your private cell phone as the secon ­
dary phone. You can be reached in your vehicle
through both cell phones.
T he first connected cell phone is displayed as the
primary phone in the MMI. The second cell phone
is connected as the secondary phone .
.,.
179

Telephone
The directory from the connected primary phone
will always be displayed . If you wou ld like to use
the directory from the secondary phone, you must switch the primary and secondary phone
¢page 180.
Connect ing a c ell phone as the prima ry
ph one
Connect your cell phone to the MMI via Blue­
tooth. The first connected cell phone is displayed
as the
Primar y phone in the MM!.
See
¢ page 178, Connecting a cell phone using
Bluetooth.
Conn ecting a cell phon e as th e secondary
ph one
Requirement: a cell phone must be connected to
the MMI
as the primary phone.
Select:
! MENU ! button> Telephone > right con­
trol button >
Conn ect sec ond ary teleph one.
See ¢ page 178, Connecting a cell phone using
Bluetooth.
Example: you have connected your business ce ll
phone to the MMI as the prima ry phone and your
p rivate cell phone as the secondary phone. To be
ab le to call contacts from you r private cell phone
d irectory, you must switch the primary and sec ­
ondary phone, since the directory from the pri­
mary phone is always displayed.
Swit c hing the primary and secondary phone
Req uirement: a primary phone and a seconda ry
phone must be connected.
Switch prim ary and seco nd . p hon e: select
I MENU ! button >Teleph one > right control but­
ton >
Swit ch prim ary and second . ph one .
Q) Tips
-Please note that only the d irectory from the
primary phone is always displayed.
- You can see if a cell phone is co nnected as
the primary phone or secondary phone in
the
C o nnection manager ¢ page 2 52. Or :
the dev ice name of the connected p rimary
phone is shown i n the
Telephon e menu
(such as MyPhone).
180
- If the primary phone does not connect auto ­
matically to the MMI when the ignition is
switched on, for example because it is out
of the vehicle range or the Bluetooth func­
tion is switched off, then a previously paired secondary phone is automatically connected
as the primary phone.
- You can send and receive messages on your
pr imary phone as well as on your secondary
phone
¢page 180, fig. 180. You do not
need to switch your primary phone and sec­
ondary phone fo r th is.
- You can also make your connected cell
phone the default phone by se lecting
Se t as
de fault telephone
in the C on nection man ­
ager¢ page 254.
Using the telephone
Opening the telephone
Applies to: vehicles wit h telepho ne
Fig. 180 Example: te lephone funct ions in selection menu
Fig. 181 Examp le: addit ional te lephone functions in selec­
t ion menu
Requirement: a ce ll phone must be connected to
the MMI
¢ page 178 .
.. Select: !MENUI button> Te lephone > left con­
trol button .
The following phone functions are availab le
¢ fig. 180/9fig. 181:

CD Call list .. .. ... .. . .... ... .. .. .
@
®
©
®
Favorites
Di rec tory
Enter number ... . .... ... .. .. .
Text message (MyPhone)* /T ext
message (secondary phone)* ....
@ E-mai l (My Phone)*/E-mail (secon -
dary phone)* .. .. . .... .. . .. .. .
181
183
186
18 1
183
185
The device name for your cell phone is displayed
i n the
Telephone men u, for example text mes­
sage (MyPhone)
¢ fig . 181.
Dialing a phone number
Applies to: ve hicles with telephone
Fi g. 182 Num ber speller
Fig . 18 3 Diali ng a p hone number from th e ca ll list
• Select : I MENU I button >Tele phon e> left con -
trol button.
Call list
Requirement: the call list must conta in a phone
n umber.
Turn the contro l knob to display the call list.
Select a nd confirm the desired telephone num­
ber from the recent calls list .
Ca ll list symbols
¢ fig. 183:
CD Missed calls
@ Dia led numbers
Teleph one
® Accepted c alls
Se lect:
a contact from the list> r igh t cont rol b ut­
ton.
- Call : call the selected contact .
-Connect secondary telephone * /Switch primar y
and second . phone *:
see¢ page 180.
-Edit phone numbe r before calling : edit a
phone number before dialing it. Select and con­
firm
OK to edit . Or: press the left control but­
ton to return without editing.
-Send text message : write a text message to
the selected contact.
-Delete call list : select and confirm if you would
like to
Delete this entry or Delete all entries .
- Store as fa vorite :
store the se lected contact as
a favor ite .
-Show contact details : see¢ page 187 .
-Connection manager : see c::;, page 252.
-Bluetooth setting s: see ¢ page 2 54.
-Online settings: see ¢ page 254.
- Wi -F i sett ings : see c::;, page 19 7, Wi-Fi hotspot.
-Telephone settings : see c::;, page 188.
Favorites
Requirement: a phone number o r contac t m ust
be stored as a favorite
c::;, page 183.
Se lect and confirm a favori te in the favor ites list.
Directory
Requirement: you must have at least one contact
stored in your cell phone .
Se lect and confirm a phone number from the di­
rectory
c::;, page 186.
Enter number
- Entering a phone number a s a sequence of
numbers :
enter the number using the numbe r
speller¢fig .182 .
-Entering the phone number as a sequen ce of
letter s:
select and confirm IABC I above the
number speller. Enter a sequence of letters us­
ing the letter spe ller, for example
AUDISER­
VJCE.
- Dialing a phone number : select and confirm 6"'.
O r: push the control knob down. Se lect and
confirm
OK .
181

Telephone
-Dele ting i ndi vidual charact ers: se lect and con­
firm
-Delet ing all chara cte rs e ntered at once : tu rn
the control knob with the character selection to
lect the right contro l button
> Clear input field .
Accepting/ending a call
Applies to: veh icles w ith telephone
-Ac cepting a call : select and confirm Answer .
-Declining a call : select and confirm Decline.
-Muting the active call : select and confirm
Mute .
-Ending a phone call /cancel dialing: select and
confirm End call.
C all er information : the
name, phone number or
Unkno wn appears in the Infotainment system
disp lay depending on if the caller has been stored
in the directory and if the phone number has
been transmitted . A p icture may also be dis ­
played, depending on whether you have assigned
a picture to a contact in your d irectory and if it
was transferred to your MMI. You can find out if
your cell phone supports this function from your cell phone network provider, your ce ll phone
owner's manual o r at www.audiu sa .c o m /blue ­
to oth .
(D Tips
-The rad io or media playback is muted during
a p hone call.
-Missed ca lls are displayed with a symbo l in
the stat us line of the Infotainment system
display @¢ page 168, fig. 177.
During a phone call
Applies to: vehicles with telephone
Req uirement: the re mus t be a call in progress .
.,. End call: you can end a phone cal l.
i-Send tone sequ ence : you can enter tone se­
quences (DTMF ) direc tly using the number
speller and send to the othe r person on the
ca ll.
.,. Other c all options : press the right control but­
ton.
182
The following options a re possib le du ring a ca ll
depending on the cell phone being used and the
type of connect ion:
-Answering an addit ional call: if there is an in ­
coming call while another call is active, you can
select Answer to put the existing ca ll on hold
and answer the incoming call . If you select De·
cline , the incoming call will be declined .
-Accepting an incoming call when there is an ac­
tive call and a call on ho ld: select Replace. The
active call is replaced with the incoming call.
-Muting the incoming call: select and conf irm
Mute .
-Additional call : select: Find co ntac t > Call li st /
Dir ecto ry/F avor ites
> an entry from the list.
Mute : if you select and confirm this function, the
other person on the phone cannot hear you. You
can hear the other person. To turn the micro­
phone back on, select and confirm Unmute.
Ho ld call /Resume h eld call : you can place the ex ­
isting call on hold and resume it again . To re­
sume t he call, se lect and confirm the call you
would like to resume.
Tran sfer c all to mobile de vice*: select and con­
firm Transfer call to mobile de vice to transfer
the existing ca ll from the M MI to your cell phone .
Switch t o hand s-free mode *: Req uiremen t: you
must have a p hone call in p rogress on your cell
phone. Se lect and confirm Switch t o hands-free
mode to transfer the call from your cell phone
back to the MMI.
Swap call : alternate between two phone calls
while one of the calls is on hold. Se lecting End
c a ll will end the active phone ca ll. A phone ca ll on
ho ld can be resumed using the right cont ro l but­
ton> Resume .
Connection manage r: see
¢ page 252 .
Tel ephone setting s: see ¢ page 188 .
(D Tips
-To be notified of a n incom ing call dur ing a
phone call, the
call waiting funct ion in your
c ell phone m ust be switched on when using
the Hand sfree profi le.
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-You can o bta in more information from your
ce ll phone service prov ider or from your cell
phone user guide .
-When leaving the vehicle, the Bl uetooth
connection to the ce ll phone w ill automati ­
ca lly disconnect . Depending on you r cell
phone, phone ca lls in progress may be auto­
matically redirected from the MMI to your
ce ll phone and you ca n cont inue the call o n
you r phone.
-The display of an i ncoming phone call in the
Infotainment system d is p lay may still be
v is ible fo r a few s econds after a call is an ­
swered/ig nored depending on the cell
p ho ne in us e.
Making an emergency call
Appl ies to: vehicles with telephone
.,. Select: I MENU I but ton > Telephone > left con ­
t ro l button >
Enter number > Enter emergency
ca ll number (for example, 911) >
OK.
_&. WARNING
-Beca use your p hone wo rks with radio s ig­
nals, a connection cannot be guara nteed un­
der all ci rcumstances. Do not rely on only
yo ur phone w hen it comes to essent ial com ­
mu nication (suc h as a med ica l emer gency).
-Always follow the instructions g iven by t he
e me rge ncy perso nnel d uring an emergency
ca ll a nd only end t he call whe n they inst ruct
yo u t o do so.
(j) Tips
Eme rge ncy nu mbers are not the same every­
where. Fi nd ou t which eme rge ncy nu mber is
used in yo ur current lo ca ti on .
Favorites
Applies to: vehicl es with telep hone
Up to 50 co n ta cts, in addition to the voicemail
num ber, can be s tored in any order in the fav or­
ites lis t.
.,. Select: I M ENU I butto n >Telephone > left con­
t ro l bu tton .
Telephone
Storing an existing phone number as a
favorite:
-Select an d confirm Call list /Directory.
-Select a contact or phone n umbe r from the list.
- Sele ct: r igh t co ntro l but to n >
Store as favorite .
-En ter a name for the favor ite or s elect a sug-
gestion .
- Select and confirm
Store .
Renaming stored favorites
-Select: Favorites > a favorite from the list.
-Select the right cont ro l button> Rename fa-
vorite .
Moving stored favorites
-Select: Favorites > a favori te from the list .
-Select the rig ht c ontro l bu tton> Move favorite .
-Select an d confirm the loca tion of the selected
favorite .
Deleting a stored favorite
-Select: Favorites > a favorite from the list.
-Select the rig ht cont ro l button > Delete favor-
ite
> Delete this favorite or Delete all favor­
ites .
Messages
' Text messages
Applies to: cell phones with Bluetooth Message Access Profile
(MAP)
Depending an the cell phone being used and the
cell phone network contract, you can receive and
send text messages using the
MMI .
Requirement
A cell phone must be connected to the MM I via
B luetoot h MAP ( Message Access Profi le)
9 page 178.
.,. Sele ct: ! ME NUI bu tton> Telephone > left con ­
trol button >
Text message (MyPhone )/Text
message (secondary phone )* .
Write new text message
Se lect a nd con firm Write new text me ssage .
-Using a template : select and confirm the de ­
sired templa te from the list .
183

Telephone
-Writing your ow n te xt*: select and confirm D o
not use t empl ate.
Enter text using the MMI
touch contro l pad* or the letter speller.
-Enter one or mo re recipients.
-Se lect and confirm Se nd .
lnbox
Displays all received text messages.
S ent
Displays all sent text messages .
Outbox
Displays all text messages to be sent .
Drafts
Displays all text messages that have not yet been
sent and stored text messages.
(D Tips
-Please note that you may have to act ivate
the receiving and sending of text messages
i n your cell phone depend ing on the SIM
card being used (for example, when using a
Multi-SIM). You can obtain mo re informa­
tion from your cell phone service provider or
from your cell phone user g uide.
-Fo r more information on suppo rted cell
phones, v is it
www .audiu sa.com /bluetooth
or contact an authorized A udi dealer or au­
thorized Audi Service Facility .
-You need a cell phone with Message Access
Profile that also supports the sending func­
tion to be able to send text messages
through the MMI.
Message options
Applies to: cell phones with Bluetooth Message Access Profile
(MAP)
.,. Se lect: IT ELI button > left control button > te xt
message (M yPhone )/te xt me ssage (secondary
phone )* > In bo x/S ent/Outbo x
> right control
button.
The fo llow ing options may be availab le depend ­
ing on the se lected menu .
1> Not available in a ll la n guage s.
184
Storing a text me ssage as a template
Ten text message temp lates are s to red in the
MM I. You can
save up to ten additiona l tem­
plates .
-Create a text message.
-Select and confirm Store a s te mplat e.
Resume l ast te xt mes sage
The last ed ited text message can be resumed.
Reply*
A reply can be sent for the se lected message in
t h e
Inbo x.
Forward
The selected text message ca n be forwarded to a
diffe rent recipient.
Send again*
The selected text message can be resent.
Delete th is te xt me ssage *
The selected text message can be deleted.
Read out1
)
You can have the MMI read an open text mes­
sage .
Text messaging settings*
To display when a new text message is received,
activate the
Te xt mes sage not ificat ion s. New
text messages a re ind icated w ith an enve lope
121
in the Infotainment system display status l ine .
Connection manager
See¢ page 252.
Wi-Fi setting s
See ¢page 197 .
Telephone settings
See ¢page 188.

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@ Tips
Messages that are deleted in the MMI are also
de leted in the ce ll phone automatica lly .
E-mail*
App lies to: ce ll pho nes wit h Bl ue tooth Message Access Profile
(MAP)
Depending on the type of cell phone being used,
you con re ceive and send e -mails through the
MMI.
Req uirement: a cell phone mus t be connected to
the M MI via Bluetoot h MAP ( Message Access Pro­
fil e) <=:>
page 1 78. Yo u c an find ou t in your cell
phone owner's manua l if yo ur ce ll phone sup­
ports this f unct ion .
• Select : I MENU I button > Telephone > left con­
t ro l bu tton >
E-mail (MyPhone) /E-mail (se con­
dary phone )*.
Write new e-mail
Selec t and confi rm Write new e -mail.
- Us ing a template :
select and confirm the de­
sired template from the list.
- Writing your own te xt* : select and confirm Do
not use template .
Enter text using the MMI
touch co ntro l pad* or the letter speller .
- Enter one or more recipients.
- Se lect and confirm
Send .
Inbox
All receive d e-m ails are d isplayed .
Sent
All sent e-ma ils are d isplayed .
Outbox
All e-mails that will be sent are displayed .
Drafts
All saved e -m ail s th at have no t been sent ye t are
d is pla yed.
(D Note
Always follow t he info rma tion fou nd in r:=:>0 in
Wi-Fi ho tsp ot on page 197 .
Telephone
{!) Tips
-For more informat ion on s upported cell
phones, visit
www.audiusa.com/bluetooth
or contact an a uthorized Audi dea ler or au­
thorized Aud i Service Fac ility .
- To ensure that you r sent e-ma ils are re­
ceived, connect your cell phone to the Wi-Fi
hotspot * in the vehicle so that the e-ma il
app on you r ce ll phone conti nues to have In­
t er ne t access. If you are s till not receiving e­
m ail s even tho ugh yo u have a successf ul
c o nnec tion, the n c ontact your e-mail se rvice
prov ider o r yo ur c ell ph one serv ice p rovi der.
Message options
Applies to: cell phones w ith Bluetooth Message Access P rofile
(MAP)
• Select: ! ME NUI button> Telephone > left con­
t rol button >
E-mail (MyPhone) /E -mail (secon­
dary phone)* > Inbox /Sent /Outbox
> r igh t
control button.
T he following op tions may be ava ilable depen d­
i ng on the selected menu.
Store as template
Ten e-ma il temp lates are stored in the MMI. You
can save up to ten additional templa tes .
- Create an e-mail.
- Select an d confirm
Store as template .
Resume last edited e-mail
T he la st e-ma il in prog ress can be resumed.
Reply*
A reply can be sent for the se lected e-ma il in the
lnbox .
Reply to all*
A reply can be sent for the se lected e -ma il in the
In bo x and it will be sent to all of the entered re­
c ipients.
Forward
The sele cted e -mail can be forwarded to a diffe r-
ent rec ipient .
IJ,,
185

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-The contact display in the MMI depends on
the cell phone used. For more information
on supported cell phones, vis it
www.audiusa.com/bluetooth or contact an
authorized Audi dea ler or authorized Audi
Service Fac ility.
-Please note that only the directory from the
primary phone* is always d isplayed.
-The contacts from the cell phone may not
be transferred in alphabet ica l order. If there
are too many entries, contacts w ith differ­
ent first letters may be missing in the MMI.
-The contacts in the local MMI memory are
always vis ible and can be accessed by other
users .
Free text search for a contact
Appl ies to: ve hicles with telep hone
~ Se lect : I MENU I button > Telephone > left con­
t rol button >
Directory.
~ T o limit the search, enter the initials of the con­
tact being searched with each initial separated
by a space in the input field. Enter additional
letters if necessary.
~ Se lect and confirm a contact from the directo­
ry . The phone numbers for the selected contact
are displayed .
~ To make the call, select and confirm a phone
number .
-You can scroll through long l ists quickly by
turning the contro l knob quickly. The scroll­
i ng speed depends on the number of list en­
tries.
- Additional informat ion on free text searches
can be found under
¢page 167.
Telephone
Showing contact details*
Applies to : vehicles wi th telepho ne
You can show contact details depending on the
vehicle equipment.
Fig. 185 Sh owing contact details
~ Select: !MENUI button> Telephone> left con­
trol button .
~ Select and confirm Directory > a contact from
the directory.
~ Select: righ t control button > Show contact de­
tails .
- Calling :
select and confirm the desired tele­
phone number.
- Navigating : to start navigat ion, select and con­
fi rm the desired address. Se lect and confirm
Start route guidance .
Press the right control button to open add it ional
options for the contact details.
Add destination
To start navigat ion, select and confirm the de­
s ired address. Select and confirm
Start route
guidance .
Store as favorite
See ¢page 183, Favorites.
Send text message*
You can send a text message ¢ page 183 to the
selected contact.
Delete contact
The selected contact can be deleted .
(D Tips
-Contacts edited in the MMI directory cannot
be automatically updated in the connected
..,.
187

using the Ringtone function. Select and confirm
an entry from the list . For the
Ringt one volume /
Mess age volume
sett ings, see c::> page 256 . The
Microphone input le vel can be adjusted during a
phone call using the control knob.
@ Tips
- Several cell phones can be paired to the
MMI, b ut only two* cell phones can be ac­
tively connected.
- To delete all paired Bluetooth devices, the
Blu etooth function can be reset to the fac­
tory default sett ings
c::> page 252.
Additional options
~ Se lect: I MENU I button> Tel ephone > right co n-
t rol button .
Connection man ager
See c::> page 252.
Blu etooth setting s*
See q pag e 2 54.
Online settings*
See <=:> page 254 .
Wi-Fi setting s*
See c::, page 19 7, Wi-Fi hotspot .
Directory settings
Applies to: ve hicles with telephone
~ Select : I MENU I button> Telepho ne > left con­
trol button >
D irector y> right control button>
Directory setting s.
Memor y cap acity
Shows the Memo ry cap acity for the directory.
You can manage up to 17 ,000 contacts with the
d irectory. You can load up to 4,000 contacts
from your cell phone into each directory. You can
also import up to 1,000 contacts from a storage
device.
Teleph one
Sort order
You can sor t the contacts in your d irectory alpha­
be tica lly according to
la st name or First name .
Import contacts /Export contacts
See c::> page 188 .
Download direct ory
To update the contacts in the MMI, you can man­
ually download your cell phone contacts. De­
pending on the cell phone, the Bluetooth connec­
t ion may need to be disconnected and reconnect­
ed to update the contacts .
Hide cont act s without phone number
When this funct ion is switched on~. contacts
that do not have any numbers assigned to them
will be grayed out i n the directory .
Safety belt microphone
Applies to: vehicles wit h safety belt microp hone
The safety belt microphone is positioned in the
ideal location to provide the best hands-free call
quality regardless of body size and seat position .
Fig . 1 86 Safet y belt m icrop ho n e
T he safety belt mic rophone act ivates when you
buck le the safety belt. Make sure that the m icro ­
phone is on the side of the safety belt that is fac­
ing outward
c::> fig. 186.
If you unbuck le the dr iver's safety belt, the sys ­
tem switches from the safety be lt microphone to
the roof microphone.
..,.
1 8 9

Telephone
(D Tips
-If you deactivate* the front passenger's air­
bag, the front passenger's safety be lt mi­
crophone is deactivated regardless of
whether the front passenger's safety belt is
buckled or not. - A dirty microphone opening can affect
hands-free call quality. If this happens,
clean the safety belt microphone using a
brush.
Troubleshooting
A ppl ies to : ve hicl es w ith tele phone
Problem Solution
Pairing
the cell phone to the MMI Check if the requirements for pairing a cell phone have been met
failed .
r:;,page 178 .
Or: check if you accidentally decl ined the pairing setup PIN on
your cell phone. If necessary, repeat the pairing process
r:;, page 178.
After pa iring, not all contacts /no Avoid using speci.al characters in names.
contacts are loaded in the MMI. Avoid using contact groups on your cell phone .
Certain
telephone functions are The te
lephone functions depend on the cell phone service provider
grayed out or not available. and the cell phone you are using . You can obtain more informa-
tion from your cell phone service provider, in your cell phone user
gu ide or in the database for mob ile dev ices at
www.audiusa.com/
bluetooth .
Some telephone functions are On corporate
phones, some Bluetooth settings may not be com -
switched off or not availab le, even patib le or the ce ll phone Bluetooth function may be deactivated .
though the cell phone is support- You can obtain more information from your system administrator.
ed .
190