service BMW X5M 2012 Service Manual

Displaying contact or selecting phone
number
1.
"Use contact data"
2. Display the contact or select the phone
number:
▷Select the contact to display contact de‐
tails.
▷ Select the phone number to establish a
connection directly.
Storing contact data
1. "Use contact data"
2. Highlight the phone number or e-mail ad‐
dress.
3. Open "Options".
4. "Add to existing contact" or "Store as new
contact"
Reading out loud*
Text messages, e-mails, appointment entries,
tasks, and notes can be read out loud.
1. Select the desired message, appointment,
task, or note.
2. Select the symbol.
The following options are available during read‐
ing:
▷ "Pause"
Interrupt reading. Select again to restart
reading.
▷ "Back to beginning"
Start reading the message again from the
beginning.
▷ Select the symbol.
Go back one paragraph.
▷ Select the symbol.
Skip a paragraph.
▷ To end reading, turn the controller to the left. What to do if...
Information on suitable mobile phones, refer to
page
216.
Appointments, tasks, notes, text messages, or
e-mails from the mobile phone are not dis‐
played.
▷ The mobile phone is not capable of the
missing function or is not connected cor‐
rectly.
▷ The Office function is deactivated.
▷ The mobile phone is connected as an addi‐
tional phone.
▷ Appointments are older than 20 days or are
more than 50 days in the future.
▷ The tasks have been marked as completed
or have a due date that lies more than
90 days in the future.
▷ Depending on the number of stored ap‐
pointments, task notes, and messages in
the
mobile phone, not all are displayed in the
vehicle.
Not all appointments and tasks from the mobile
phone are displayed at the right time?
▷ The time zone, time, or date is incorrectly set
on the Control Display and mobile phone.
The e-mail attachment is not displayed.
▷ E-mails are transmitted without an attach‐
ment.
Entries are not displayed in full length.
▷ Text were already transmitted from the mo‐
bile phone in a shortened form.
▷ Synchronization between the mobile phone
and vehicle may take several minutes.
The contact pictures are not being displayed?
▷ Up to 200 contact pictures can be stored in
the vehicle.
The E-mail is displayed with a delay?
▷ Check the e-mail settings on the telephone
and adjust if necessary.
If all points in this list have been checked and the
required function is still not available, please
contact the hotline or service center.
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Office

ConnectedDrive*
BMW Assist*
General information
BMW
Assist provides you with certain services,
e.g., transmission of the position data of your
vehicle to the BMW Assist Response Center if
an Emergency Request* has been initiated.
Many BMW Assist services depend on the indi‐
vidually agreed upon contract.
After your contract has expired, the BMW Assist
system will be deactivated by the BMW Assist
Response Center without your having to visit a
service center. After the BMW Assist system
has been deactivated, no BMW Assist services
will be available. The BMW Assist system can be
reactivated by a service center after you sign a
new contract.
Requirements
▷ The installed BMW Assist system is logged
in to a wireless communications network.
This network must be capable of transmit‐
ting the services.
▷ To transmit position data, the vehicle must
be able to determine the current position.
▷ The BMW Assist service contract was
signed with your service center or with the
BMW Assist Response Center. Enabling
must have been completed.
▷ BMW Assist is activated.
Services offered
▷ Emergency Request: when you press the
SOS button, a connection to the BMW As‐
sist Response Center is established. The
BMW Assist Response Center then speaks
with

you and takes further steps to help you.
▷ Automatic Collision Notification: under cer‐
tain conditions, a connection is established
to

the BMW Assist Response Center after a
serious accident. If possible, the BMW As‐ sist Response Center then speaks with you
and takes further steps to help you.
▷ Enhanced Roadside Assistance: BMW
Roadside Assistance* can be contacted if
assistance

is needed in the event of a break‐
down. If possible, the vehicle and position
data are transmitted in the process.
▷ Customer Relations: connection with Cus‐
tomer Relations for information on all as‐
pects of your vehicle.
▷ TeleService: data on your vehicle's service
status or required inspections are transmit‐
ted to your service center, either automati‐
cally before a service due date or when you
request a BMW service appointment.
▷ Remote Door Unlock: the BMW Assist Re‐
sponse

Center provides assistance if, for ex‐
ample, the remote control is not available
and the vehicle needs to be opened.
▷ Stolen Vehicle Recovery: after you report
that

your vehicle was stolen to the police, the
BMW Assist Response Center can deter‐
mine its position.
▷ In addition to these services, the optional
Convenience Plan offers Concierge service
and information for route planning, traffic,
and weather. A limited number of calls can
be made via the BMW Assist Response
Center with Critical Calling if, for example,
the mobile phone is not available or dis‐
charged.
Press the SOS button to contact the BMW
Assist Response Center.
TeleService*
General information
TeleService

supports communication with your
service center.
▷ Data on the vehicle's service requirements
can

be sent directly to the service center. In
this way, the service center can plan its work
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Communication Entertainment Navigation Driving tips Controls At a glance

in advance. This shortens the duration of the
service appointment.
▷ In the event of a breakdown, data on the ve‐
hicle's condition can be sent directly to
Roadside Assistance*.
▷ The service varies by country.
▷ Connection costs may ensue.
▷ Services may be restricted abroad.
Requirements
▷ BMW Assist is activated.
If BMW Assist is not activated, a mobile
phone that has been recommended by
BMW
for TeleService and that is configured
for mobile data communication must be
connected with the vehicle.
▷ Wireless reception is available.
▷ The engine is running.
Using BMW TeleService*
BMW TeleService are typically activated in the
vehicle.
Even if the BMW TeleService are not active, a
voice contact to Roadside Assistance* is still
possible.
To

continue using or to deactivate the services,
please contact your service partner or the BMW
customer hotline.
Concierge service*
General information
The BMW Assist Concierge service offers infor‐
mation on events, gas stations, and hotels, and
provides phone numbers and addresses. Hotels
can be booked directly by the BMW Assist Con‐
cierge service. The Concierge service is part of
the optional Convenience Plan.
Starting the Concierge service
1. "BMW Assist" or "ConnectedDrive" 2.
"Concierge" 3.
"Start service"
A voice connection is established with the BMW
Assist Concierge service. Phone numbers and
addresses can be transmitted to the vehicle.
Messages
Information on messages, refer to page 230.
Roadside Assistance
At a glance
BMW

Roadside Assistance* can be contacted if
assistance is needed in the event of a break‐
down.
Roadside Assistance* can also be contacted via
a Check Control message, refer to page 76.
Starting Roadside Assistance without
BMW Assist or TeleService
1. "BMW Assist" or "ConnectedDrive"
2. "Roadside Assistance"
The Roadside Assistance number is dis‐
played.

If the mobile phone* is paired, a con‐
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ConnectedDrive

nection is established to Roadside Assis‐
tance.
Starting Roadside Assistance with
BMW Assist or TeleService
General information
In vehicles equipped with TeleService, support
is first offered by TeleService Diagnosis and
then, if necessary, by TeleService Help.
1.
"BMW Assist" or "ConnectedDrive"
2. "Roadside Assistance"
3. "Start service" TeleService Diagnosis*
TeleService Diagnosis enables the wireless
transmission of detailed vehicle data that are
important for vehicle diagnosis. These data are
transmitted automatically.
After the data are transmitted, the voice con‐
nection to Roadside Assistance is re-estab‐
lished.
TeleService Help
*
TeleService Help enables an in-depth diagnosis
of the vehicle by Roadside Assistance via wire‐
less transmission. TeleService Help can be started after a prompt
by Roadside Assistance and the termination of
the voice connection.
Starting TeleService Help
1.
Park the vehicle in a safe place.
2. Set the parking brake.
3. The ignition is switched on.
4. "TeleService Help"
After completion of TeleService Help, a voice
connection is established to Roadside Assis‐
tance.
BMW Online*
At a glance
A

business search can be opened via BMW On‐
line.
License conditions
This product contains NetFront Browser soft‐
ware of ACCESS Co., Ltd. Copyright © 2007
ACCESS Co., Ltd. All rights reserved.
NetFront is a trademark or registered trademark
of ACCESS CO., LTD., in Japan and other coun‐
tries.
This software is based in part on the work of the
Independent JPEG Group.
Requirements
▷ Subscription to the optional Convenience
Plan.
▷ The date setting on the Control Display is
current.
▷ The vehicle is located within wireless net‐
work coverage.
Starting BMW Online
1. "BMW Assist" or "ConnectedDrive"
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Communication Entertainment Navigation Driving tips Controls At a glance

2.
"BMW Online" 3.
If necessary, "OK".
The BMW Online home page is displayed.
Operating BMW Online
To start a search:
▷ Turn the controller to highlight an element.
▷ Press the controller to display an element.
Opening the start page
1. Open "Options".
2. "Display start page" Loading a new page
1.
Open "Options".
2. "Reload"
Cancel
1. Open "Options".
2. "Cancel loading" Customer Relations
At a glance
Contact Customer Relations for information on
all aspects of your vehicle.
Calling Customer Relations
Vehicle
not equipped with BMW Assist
or TeleService
1. "BMW Assist" or "ConnectedDrive"
2. "Customer Relations"
The Customer Relations phone number is dis‐
played. If the
mobile phone* is paired, a con‐
nection is established to Customer Relations. Vehicle equipped with BMW Assist or
TeleService
1.
"BMW Assist" or "ConnectedDrive"
2. "Customer Relations"
3. "Start service"
Service Request*
At a glance
Sends

information to your service partner to re‐
quest the arrangement of a service appoint‐
ment. The TeleService data is transmitted dur‐
ing a Service Request. If possible, your service
partner will establish contact with you.
Starting a Service Request
1. "BMW Assist" or "ConnectedDrive"
2. "Service Request"
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ConnectedDrive

3.
"Start service" A Service Request can be started via a Check
Control message, refer to page
76.
Automatic Service Request
*
The TeleService data necessary for servicing
the vehicle are automatically sent to your service
partner prior to the service deadline. If possible,
the service partner will contact you and a service
appointment can be arranged.
To check when your service partner was noti‐
fied:
1. "Vehicle Info"
2. "Vehicle status" 3.
Open "Options".
4. "Last Service Request"
Services status*
Displaying available services
Display of all services available in the vehicle.
1. "BMW Assist" or "ConnectedDrive"
2. "Service Status" 3.
"Available services" Updating BMW Assist
Manual update of
TeleService* and BMW As‐
sist*.
1. "BMW Assist" or "ConnectedDrive"
2. "Service Status"
3. "Update BMW Assist"
Data transfer*
During the updating of BMW services, display
the status of the data transfer.
1. "BMW Assist" or "ConnectedDrive"
2. Open "Options".
3. "Data transfer"
Apps*
At a glance
Certain software applications of a suitable cell
phone can be integrated in the vehicle. These
software

applications are displayed on the Con‐
trol Display.
They are operated via iDrive.
Requirements
▷ The mobile phone is suitable.
▷ The mobile phone operating system sup‐
ports the software applications of Apps.
▷ Software applications are installed on the
cell phone and ready to use.
▷ Corresponding mobile wireless contract.
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Any additionally incurred costs are not a part
of Apps.
▷ Use only BMW approved software applica‐
tions; otherwise, it may result in malfunc‐
tions.
Information about suitable cell phones, available
software applications and their installation can
be found at www.bmw.com/connectivity or at
the service center.
Create the entries.
Make entries only when traffic and road
conditions allow. Otherwise, the vehicle occu‐
pants
and other road users may be put in danger
because of the distraction from driving.
For reasons of safety, some software applica‐
tions are usable only while the vehicle is station‐
ary.◀
Operating Apps
1. Connect the cell phone via the snap-in
adapter or via the USB audio interface.
2. "ConnectedDrive"
3. Select the desired software application.
Displaying status
Information about the currently available soft‐
ware applications can be displayed.
1. "ConnectedDrive"
2. "BMW apps"
PlugIn*
Selected functions of the cell phone are dis‐
played on the Control Display. They can be op‐
erated via iDrive.
1. Connect cell phone via the snap-in adapter.
2. "ConnectedDrive"
3. "PlugIn"
4. "Activate PlugIn"
5. Navigate to the displayed functions via the
controller

and select, for example, a desired
category or track. Press button to switch within the cell
phone functions to a higher level or back.
Press button twice to switch back to the
main menu.
Notes
▷ The ranges of Apps that can be displayed on
the Control Display depend on the range of
installed software applications on the mo‐
bile phone.
▷ The data transmission of the software ap‐
plications

from the cell phone to the vehicle
can last some time. Some software applica‐
tions depend on the speed of the available
Internet connection of the cell phone.
▷ Some mobile phones cannot simultane‐
ously use Apps and the Bluetooth hands-
free system.
If

necessary, restart the software application
on the cell phone after a phone conversa‐
tion. Seite 242
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ConnectedDrive

Fuel
Fuel specifications
Gasoline engine: required fuel
Do
not use fuels that are labeled at the fuel pump
as containing metals.
Only refuel with lead-free gasoline without
metal additives
Do not refuel with leaded gasoline or gasoline
with metal additives, e. g., manganese or iron;
otherwise, the catalytic converter and other
components will be permanently damaged.◀
Do not refuel with ethanol E85
Do not refuel with E85, i.e., fuel with an
ethanol content of 85 %, or with Flex Fuel, as this
would damage the engine and fuel supply sys‐
tem.◀
Super Premium Gasoline/AKI 91
This gasoline is highly recommended.
However, you may also use gasoline with less
AKI. The minimum AKI Rating is:
▷ BMW X5: 87
▷ BMW X6: 89
If you use gasoline with this minimum AKI Rat‐
ing, the engine may produce knocking sounds
when starting at high outside temperatures.
This has no affect on the engine life.
Minimum fuel grade
Do not use any gasoline below the mini‐
mum specified fuel grade; otherwise, engine
damage may occur.◀
Use high-quality brands
Field

experience has indicated significant differ‐
ences in fuel quality: volatility, composition, ad‐
ditives, etc., among gasolines offered for sale in
the United States and Canada. Fuels containing
up to and including 10% ethanol or other oxy‐
genates with up to 2.8% oxygen by weight, that
is, 15% MTBE or 3% methanol plus an equiva‐ lent amount of co-solvent, will not void the ap‐
plicable warranties with respect to defects in
materials or workmanship.
Minimum fuel grade
The

use of poor-quality fuels may result in
driveability, starting and stalling problems es‐
pecially under certain environmental conditions
such as high ambient temperature and high al‐
titude.
Should you encounter driveability problems
which you suspect could be related to the fuel
you are using, we recommend that you respond
by switching to a recognized high-quality brand
such as gasoline that is advertised as Top Tier
Detergent Gasoline.
Failure to comply with these recommendations
may result in unscheduled maintenance.◀
BMW X5 with BMW Advanced Diesel:
required fuel
Ultra-Low Sulfur Diesel
The engine of your BMW is designed for diesel
with a low sulfur content:
Ultra-low sulfur diesel ASTM D 975-07a.
Only refuel with ultra-low sulfur diesel.
The percentage of biodiesel in the fuel
must not exceed 5%, referred to as B5. Do not
refuel with gasoline. If the vehicle has been re‐
fueled with incorrect fuel such as gasoline, do
not start the engine; otherwise, there is a danger
of engine damage.◀
If you added the wrong fuel, contact the service
center.
The fuel filling neck is designed for refueling with
diesel nozzles.
If the nozzle cannot be inserted into the fuel filler
pipe of your BMW, please check to make sure
that you are refueling with a diesel fuel pump and
whether this is equipped with a diesel nozzle. Seite 248
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Incorrect fueling
The warning lamp lights up:
The reservoir has been filled with an in‐
correct fluid.
Please contact your service center.
Have diesel exhaust fluid refilled
This
exhaust fluid is refilled by your service cen‐
ter during regular maintenance. If you adhere to
this maintenance schedule, it is usually not nec‐
essary to refill any fluids between the mainte‐
nance dates.
Under certain circumstances, for example, due
to a particularly sporty driving style or operation
of the vehicle at high altitudes, it may be neces‐
sary to refill fluids between maintenance dates.
As soon as the reserve display has appeared in
the instrument panel, have the diesel exhaust
fluid refilled to prevent the engine from being
unable to restart.
You can have the fluid refilled by a service cen‐
ter.
Diesel exhaust fluid at low
temperatures
Due to its physical properties, it may be neces‐
sary to replenish the level of diesel exhaust fluid
at temperatures below +23 ℉/ -5 ℃, even be‐
tween the regular maintenance dates.
If the fluid needs to be refilled, this will be indi‐
cated with the reserve display in the instrument
cluster, refer to page 249.
Only refill the diesel exhaust fluid
yourself in exceptional circumstances
To be able to reach the nearest service center
with your vehicle, you may refill the diesel ex‐
haust fluid yourself, making sure to heed the
warning notices specified below. Handling diesel exhaust fluid
Do not allow diesel exhaust fluid to come
into contact with you. This can lead to skin and
eye irritation. Wear protective goggles and
gloves as needed. Follow the safety instructions
on the bottle. When opening the bottle or res‐ ervoir, pungent smelling vapors can escape. Be‐
fore refilling, close the vehicle completely so
that
the vapors do not get into the interior of the
vehicle. When handling diesel exhaust fluid in
enclosed spaces, make sure to have sufficient
ventilation. After handling diesel exhaust fluid,
wash hands thoroughly. Failure to do so may
lead to irritation, for instance, due to inadvertent
contact with the eyes. If eye irritation occurs,
immediately rinse eyes with ample water and
contact a doctor if necessary. If diesel exhaust
fluid comes into contact with surfaces of your
vehicle, rinse the affected surfaces with water or
else damage may occur. Keep diesel exhaust
fluid out of reach of children.◀
Suitable diesel exhaust fluid
▷ Preferred: BMW Diesel Exhaust Fluid. This
bottle and its special adapter permit con‐
venient refilling with diesel exhaust fluid.
▷ Alternative: NOx reduction agent AUS 32
Diesel exhaust fluid can be obtained from your
service center.
Refilling quantity
Refilling quantity at the start of the reserve dis‐
play:
Approx. 0.75 gallons/2.7 liters
Open reservoir for diesel exhaust fluid
1. Open the hood, refer to page 264.
2. Fit the releasing tool from the tool kit, refer
to page 270, into place and open the lock,
see arrow. Seite 250
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Fuel

Refilling BMW diesel exhaust fluid
1.
Set bottle into place and rotate until it comes
into contact with the stop, refer to arrow. 2.
Press bottle down, refer to arrow.
The reservoir of the vehicle is filled. 3.
The reservoir is full when the fill level in the
bottle stops changing. It is not possible to
overfill.
Pull
bottle back, refer to arrow, and unscrew
it. Closing reservoir
After

the reservoir is filled, close it again with the
releasing tool. After refilling diesel exhaust fluid
Incorrect fluid
Incorrect fluids
After refilling with the incorrect fluid, e.g.,
antifreeze

for windshield wiper fluid, do not start
the engine because this could result in a fire
hazard.◀
Contact your service center.
Bottle disposal
Diesel exhaust fluid bottles can be dis‐
posed of by your service center.
Only dispose of empty bottles in your household
garbage if the local legal regulations permit it.
Reserve display After refilling, the reserve continues to appear
after the engine is restarted. After the vehicle
has been driven for a few more minutes, this
display will disappear. Seite 251
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Reference
Mobility Communication Entertainment Navigation Driving tips Controls At a glance