phone BUICK ENCLAVE 2009 Owner's Guide

STEP TWO:If after contacting a
member of dealership management,
it appears your concern cannot
be resolved by the dealership
without further help, in the U.S.,
contact the Buick Customer
Assistance Center by calling
1-800-521-7300. In Canada, contact
General Motors of Canada
Customer Communication Centre by
calling 1-800-263-3777 (English)
or 1-800-263-7854 (French).
We encourage you to call the
toll-free number in order to give your
inquiry prompt attention. Please
have the following information
available to give the Customer
Assistance Representative:
Vehicle Identication Number.
This is available from the
vehicle registration or title, or the
plate at the top left of the
instrument panel.
Dealership name and location
Vehicle delivery date and present
mileageWhen contacting Buick, please
remember that your concern
will likely be resolved at a dealer’s
facility. That is why we suggest
you follow Step One rst if you have
a concern.
STEP THREE — U.S. Owners:
Both General Motors and your dealer
are committed to making sure you
are completely satised with your
new vehicle. However, in the United
States, if you continue to remain
unsatised after following the
procedure outlined in Steps One and
Two, you can le with the BBB Auto
Line Program to enforce your rights.
The BBB Auto Line Program is an
out of court program administered by
the Council of Better Business
Bureaus to settle automotive
disputes regarding vehicle repairs or
the interpretation of the New Vehicle
Limited Warranty. Although you may
be required to resort to this informal
dispute resolution program prior to
ling a court action, use of the
program is free of charge and yourcase will generally be heard within
40 days. If you do not agree with the
decision given in your case, you may
reject it and proceed with any other
venue for relief available to you.
You may contact the BBB Auto
Line Program using the toll-free
telephone number or write them at
the following address:
BBB Auto Line Program
Council of Better Business
Bureaus, Inc.
4200 Wilson Boulevard
Suite 800
Arlington, VA 22203-1838
Telephone: 1-800-955-5100
dr.bbb.org/goauto
This program is available in all
50 states and the District of
Columbia. Eligibility is limited by
vehicle age, mileage and other
factors. General Motors reserves
the right to change eligibility
limitations and/or discontinue its
participation in this program.
7-2 Customer Assistance Information

Help Center —
www.buick.com/helpcenter
FAQ
Contact Us
My GM Canada
(Canada) — www.gm.ca
My GM Canada is a
password-protected section of
www.gm.ca where you can save
information on GM vehicles, get
personalized offers, and use handy
tools and forms with greater ease.
Here are a few of the valuable tools
and services you will have access to:
My Showroom: Find and save
information on vehicles and
current offers in your area.
My Dealers/Retailers: Save
details such as address and
phone number for each of your
preferred GM dealers/retailers.
My Driveway: Access quick links
to parts and service estimates,
check trade-in values, or schedule
a service appointment by adding
the vehicles you own to your
driveway prole.
My Preferences: Manage your
prole and use tools and forms
with greater ease.
To sign up, visit the My GM Canada
section within www.gm.ca.
Customer Assistance for
Text Telephone (TTY)
Users
To assist customers who are deaf,
hard of hearing, or speech-impaired
and who use Text Telephones
(TTYs), Buick has TTY equipment
available at its Customer Assistance
Center. Any TTY user can
communicate with Buick by dialing:
1-800-83-BUICK. TTY users in
Canada can dial 1-800-263-3830.
Customer Assistance
Offices
Buick encourages customers to call
the toll-free number for assistance.
However, if a customer wishes
to write or e-mail Buick, the letter
should be addressed to:
United States — Customer
Assistance
Buick Customer Assistance Center
P.O. Box 33136
Detroit, MI 48232-5136
www.Buick.com
1-800-521-7300
1-800-832-8425 (For Text
Telephone devices (TTYs))
Roadside Assistance:
1-800-252-1112
From Puerto Rico:
1-800-496-9992 (English)
1-800-496-9993 (Spanish)
From U.S. Virgin Islands
1-800-496-9994
7-4 Customer Assistance Information

Canada — Customer
Assistance
General Motors of Canada Limited
Customer Communication Centre,
CA1-163-005
1908 Colonel Sam Drive
Oshawa, Ontario L1H 8P7
www.gmcanada.com
1-800-263-3777 (English)
1-800-263-7854 (French)
1-800-263-3830 (For Text
Telephone devices (TTYs))
Roadside Assistance:
1-800-268-6800
Overseas — Customer
Assistance
Please contact the local General
Motors Business Unit.
Mexico, Central America
and Caribbean Islands/
Countries (Except Puerto
Rico and U.S. Virgin
Islands) — Customer
Assistance
General Motors de Mexico, S. de
R.L. de C.V.
Customer Assistance Center
Paseo de la Reforma # 2740
Col. Lomas de Bezares
C.P. 11910, Mexico, D.F.
01-800-508-0000
Long Distance: 011-52-53 29 0 800
GM Mobility
Reimbursement Program
This program, available to qualied
applicants, can reimburse you
up to $1,000 of the cost of eligible
aftermarket adaptive equipment
required for your vehicle, such as
hand controls or a wheelchair/
scooter lift.
The offer is available for a very
limited period of time from the date of
vehicle purchase/lease. For more
details, or to determine your vehicle’s
eligibility, visit gmmobility.com or call
the GM Mobility Assistance Center
at 1-800-323-9935. Text telephone
(TTY) users, call 1-800-833-9935.
Customer Assistance Information 7-5

General Motors of Canada also
has a Mobility Program. Call
1-800-GM-DRIVE (463-7483) for
details. TTY users call
1-800-263-3830.
Roadside Assistance
Program
For U.S. purchased vehicles, call
1-800-252-1112; (Text Telephone
(TTY): 1-888-889-2438).
For Canadian purchased vehicles,
call1-800-268-6800.
Service is available 24 hours a day,
365 days a year.
Calling for Assistance
When calling Roadside Assistance,
have the following information ready:
Your name, home address, and
home telephone number
Telephone number of your
location
Location of the vehicle
Model, year, color, and license
plate number of the vehicle
Odometer reading, Vehicle
Identication Number (VIN), and
delivery date of the vehicle
Description of the problem
Coverage
Services are provided up to
5 years/100,000 miles (160 000 km),
whichever comes rst.
In the U.S., anyone driving the
vehicle is covered. In Canada, a
person driving the vehicle without
permission from the owner is
not covered.
Roadside Assistance is not a part of
the New Vehicle Limited Warranty.
Buick and General Motors of
Canada Limited reserve the right to
make any changes or discontinue
the Roadside Assistance program at
any time without notication.
Buick and General Motors of
Canada Limited reserve the right to
limit services or payment to anowner or driver if they decide the
claims are made too often, or
the same type of claim is made
many times.
Services Provided

Emergency Fuel Delivery:
Delivery of enough fuel for
the vehicle to get to the nearest
service station.
Lock-Out Service:Service is
provided to unlock the vehicle
if you are locked out. A remote
unlock may be available if
you have OnStar
®. For security
reasons, the driver must
present identication before this
service is given.
Emergency Tow From a Public
Road or Highway:Tow to the
nearest Buick dealer for warranty
service, or if the vehicle was in
a crash and cannot be driven.
Assistance is also given when the
vehicle is stuck in sand, mud,
or snow.
7-6 Customer Assistance Information

If a Crash Occurs
Here is what to do if you are
involved in a crash.
Check to make sure that you are
all right. If you are uninjured,
make sure that no one else in
your vehicle, or the other vehicle,
is injured.
If there has been an injury, call
emergency services for help. Do
not leave the scene of a crash
until all matters have been taken
care of. Move your vehicle only if
its position puts you in danger or
you are instructed to move it by a
police officer.
Give only the necessary and
requested information to police
and other parties involved in the
crash. Do not discuss your
personal condition, mental frame
of mind, or anything unrelated to
the crash. This will help guard
against post-crash legal action.
If you need roadside assistance,
call GM Roadside Assistance.
SeeRoadside Assistance
Program on page 7-6for more
information.
If your vehicle cannot be driven,
know where the towing service
will be taking it. Get a card from
the tow truck operator or write
down the driver’s name, the
service’s name, and the phone
number.
Remove any valuables from your
vehicle before it is towed away.
Make sure this includes your
insurance information and
registration if you keep these
items in your vehicle.
Gather the important information
you will need from the other
driver. Things like name, address,
phone number, driver’s license
number, vehicle license plate,
vehicle make, model and model
year, Vehicle Identication
Number (VIN), insurancecompany and policy number, and
a general description of the
damage to the other vehicle.
If possible, call your insurance
company from the scene of the
crash. They will walk you through
the information they will need. If
they ask for a police report, phone
or go to the police department
headquarters the next day and
you can get a copy of the report
for a nominal fee. In some
states/provinces with “no fault”
insurance laws, a report may not
be necessary. This is especially
true if there are no injuries and
both vehicles are driveable.
Choose a reputable collision
repair facility for your vehicle.
Whether you select a dealer/
retailer or a private collision repair
facility to x the damage, make
sure you are comfortable with
them. Remember, you will have to
feel comfortable with their work for
a long time.
Customer Assistance Information 7-11

Navigation System
If your vehicle has a navigation
system, use of the system
may result in the storage of
destinations, addresses, telephone
numbers, and other trip information.
Refer to the navigation system
operating manual for information on
stored data and for deletion
instructions.
Radio Frequency
Identication (RFID)
RFID technology is used in some
vehicles for functions such as
tire pressure monitoring and ignition
system security, as well as in
connection with conveniences such
as key fobs for remote door
locking/unlocking and starting, and
in-vehicle transmitters for garage
door openers. RFID technology in
GM vehicles does not use or record
personal information or link with
any other GM system containing
personal information.
7-16 Customer Assistance Information

Cleaning (cont.)
Underbody Maintenance....5-90
Washing Your Vehicle........5-86
Weatherstrips...................5-86
Windshield, Backglass, and
Wiper Blades................5-88
Climate Control System
Dual Automatic.................3-20
Outlet Adjustment.............3-25
Rear Air Conditioning and
Heating System.............3-26
Rear Air Conditioning and
Heating System,
Electronic.....................3-27
Clock.................................3-19
Clock, Setting......................3-65
Collision Damage Repair......... 7-9
Compact Spare Tire.............5-83
Compass............................3-46
Compressor Kit
Storing............................5-70
Compressor Kit, Tire
Sealant...........................5-57
Content Theft-Deterrent.........2-16
Control of a Vehicle............... 4-3Coolant
Engine............................5-17
Engine Temperature Gage . . . 3-35
Engine Temperature
Warning Light...............3-35
Cooled Seats........................ 1-4
Cooling System...................5-16
Cruise Control.....................3-10
Cruise Control Light..............3-40
Cupholders.........................2-49
Customer Assistance
Information
Courtesy Transportation....... 7-8
Customer Assistance for
Text Telephone (TTY)
Users............................ 7-4
Customer Assistance
Offices........................... 7-4
Customer Satisfaction
Procedure...................... 7-1
GM Mobility
Reimbursement
Program........................ 7-5
Reporting Safety Defects to
General Motors.............7-13Customer Assistance Information
(cont.)
Reporting Safety Defects to
the Canadian
Government..................7-13
Reporting Safety Defects to
the United States
Government..................7-12
Roadside Assistance
Program........................ 7-6
Service Publications
Ordering Information......7-13
D
Daytime Running Lamps/
Automatic Headlamp
System...........................3-13
Defensive Driving................... 4-2
Delayed Entry Lighting..........3-16
Delayed Exit Lighting............3-16
Delayed Headlamps.............3-13
Delayed Locking.................... 2-8
DIC Compass......................3-46
Disc, MP3...................3-82, 3-86
INDEX i-3

P
Paint, Damage.....................5-90
Parade Dimming..................3-16
Park
Shifting Into.....................2-28
Shifting Out of..................2-29
Park Aid.....................2-34, 2-37
Park Brake..........................2-27
Park Tilt Mirrors...................2-34
Parking
Assist.............................2-34
Over Things That Burn......2-30
Passenger Airbag Status
Indicator..........................3-31
Passenger Sensing System . . . 1-52
Passing................................ 4-9
PASS-Key
®III+ Electronic
Immobilizer......................2-18
PASS-Key
®III+ Electronic
Immobilizer Operation........2-18
Perchlorate Materials
Requirements, California...... 5-4
Phone
Bluetooth
®.......................3-92
Power
Door Locks........................ 2-8
Electrical System..............5-92
Liftgate............................2-10Power (cont.)
Lumbar Controls................. 1-4
Outlet 115 Volt Alternating
Current........................3-18
Retained Accessory...........2-22
Seat................................. 1-3
Steering Fluid...................5-22
Tilt Wheel and Telescopic
Steering Column............. 3-6
Windows.........................2-14
Privacy...............................7-14
Event Data Recorders.......7-15
Navigation System............7-16
OnStar............................7-15
Radio Frequency
Identication.................7-16
Programmable Automatic
Door Locks........................ 2-9
R
Radio Frequency Identication
(RFID), Privacy.................7-16
Radio(s).............................3-67
Radios
Navigation/Radio System,
see Navigation Manual . . . 3-92
Rear Seat Audio.............3-111
Reception......................3-114Radios (cont.)
Setting the Clock..............3-65
Theft-Deterrent...............3-113
Reading Lamps...................3-16
Rear Air Conditioning and
Heating System................3-26
Rear Air Conditioning and
Heating System and
Electronic Climate
Controls..........................3-27
Rear Door Security Locks....... 2-9
Rear Seat Armrest...............2-51
Rear Seat Audio (RSA).......3-111
Rear Seat Entertainment
System..........................3-102
Rear Seat Operation.............. 1-8
Rear Vision Camera.............2-37
Rear Windshield Washer/
Wiper............................... 3-9
Rearview Mirror, Automatic
Dimming ..........................2-31
Reclining Seatbacks............... 1-6
Recommended Fluids and
Lubricants........................6-12
Recreational Vehicle Towing . . . 4-21
Remote Keyless Entry (RKE)
System............................. 2-3
Remote Keyless Entry (RKE)
System, Operation.............. 2-3
i-8 INDEX