CADILLAC CT6 2018 1.G Warranty Guide

Cadillac Limited Warranty and Owner Assistance Information (GMNA-
Localizing-U.S.-11348300) - 2018 - crc - 2/6/17
26 EMISSION WARRANTY PARTS LIST
retail price for all warranted parts
replaced and labor charges based on
Cadillac's recommended time
allowance for the warranty repair and
the geographically appropriate labor
rate. A part not being available within
10 days or a repair not being
completed within 30 days constitutes
a significant inconvenience. Retain
receipts and failed parts in order to
receive compensation for warranty
repairs reimbursable due to these
situations.
If you are in a situation where you are
significantly inconvenienced and it is
necessary to have repairs performed
by other than a Cadillac dealer and
you believe the repairs are covered by
emission warranties, take the replaced
parts and your receipt to a Cadillac
dealer for reimbursement
consideration. This applies to both the
Federal Emission Defect Warranty and
Federal Emission Performance
Warranty.
Receipts and records covering the
performance of regular maintenance
or other repairs (such as those
outlined earlier) should be retained in
the event questions arise concerningmaintenance. These receipts and
records should be transferred to each
subsequent owner. GM will not deny
warranty coverage solely on the
absence of maintenance records.
However, GM may deny a warranty
claim if a failure to perform scheduled
maintenance resulted in the failure of
a warranty part.
Claims Procedure
As with the other warranties covered
in this booklet, take your vehicle to
any authorized Cadillac dealer facility
to obtain service under the emission
warranty. This should be done as soon
as possible after failing an
EPA-approved I/M test or a California
smog check test, or at any time you
suspect a defect in a part.
Those repairs qualifying under the
warranty will be performed by any
Cadillac dealer at no charge. Repairs
which do not qualify will be charged
to you. You will be notified as to
whether or not the repair qualifies
under the warranty within a
reasonable time, not to exceed 30 days
after receipt of the vehicle by the
dealer, or within the time period
required by local or state law.
The only exceptions would be if you
request or agree to an extension, or if
a delay results from events beyond the
control of your dealer or GM. If you
are not so notified, GM will provide
any required repairs at no charge.
In the event a warranty matter is not
handled to your satisfaction, see
Customer Satisfaction Procedure
028.
For further information or to report
violations of the Emission Control
System Warranty, you may contact
the EPA at:
U.S. Environmental Protection Agency
Office of Transportation and Air
Quality
Compliance Division, Light-Duty
Vehicle Group
Attn: Warranty Complaints
2000 Traverwood Drive
Ann Arbor, MI 48105
Email:
[email protected]

Cadillac Limited Warranty and Owner Assistance Information (GMNA-
Localizing-U.S.-11348300) - 2018 - crc - 2/6/17
EMISSION WARRANTY PARTS LIST 27
For a vehicle subject to the California
Exhaust Emission Standards, you may
contact the:
State of California Air Resources
Board
Mobile Source Operations Division
P.O. Box 8001
El Monte, CA 91731-2990

Cadillac Limited Warranty and Owner Assistance Information (GMNA-
Localizing-U.S.-11348300) - 2018 - crc - 2/6/17
28 CUSTOMER SATISFACTION PROCEDURE
Your satisfaction and goodwill are
important to your dealer and to
Cadillac. Normally, any concerns with
the sales transaction or the operation
of your vehicle will be resolved by
your dealer's sales or service
departments. Sometimes, however,
despite the best intentions of all
concerned, misunderstandings can
occur. If your concern has not been
resolved to your satisfaction, the
following steps should be taken:
STEP ONE : Discuss your concern
with a member of dealer
management.Normally, concerns can
be quickly resolved at that level. If the
matter has already been reviewed with
the sales, service, or parts manager,
contact the owner of the dealer
facility or the general manager.
STEP TWO : If after contacting a
member of dealer management, it
appears your concern cannot be
resolved by the dealer without further
help, contact the Cadillac Customer
Assistance Center by calling
1-800-458-8006. In Canada, contact
GM of Canada Customer Care Centre
by calling 1-888-446-2000: English,
or 1-800-263-7854: French. For resolution of issues related to the
Cadillac Professional Vehicle, contact
1-800-43-FLEET (1-800-433-5338).
We encourage you to call the
toll-free number in order to give
your inquiry prompt attention.
Have
the following information available to
give the Customer Assistance
Representative:
. The Vehicle Identification Number
(VIN). This is available from the
vehicle registration or title, or the
plate above the top of the
instrument panel on the driver
side, and visible through the
windshield.
. The dealer name and location.
. The vehicle delivery date and
present mileage.
When contacting Cadillac, remember
that your concern will likely be
resolved at a dealer's facility. That is
why we suggest you follow Step One
first if you have a concern. STEP THREE :
Both GM and your GM
dealer are committed to making sure
you are completely satisfied with your
new vehicle. However, if you continue
to remain unsatisfied after following
the procedure outlined in Steps One
and Two, you can file with the Better
Business Bureau (BBB) Auto Line
Program to enforce any additional
rights you may have.
The BBB Auto Line Program is an out
of court program administered by the
Council of Better Business Bureaus to
settle automotive disputes regarding
vehicle repairs or the interpretation of
the New Vehicle Limited Warranty.
Although you may be required to
resort to this informal dispute
resolution program prior to filing a
court action, use of the program is
free of charge and your case will
generally be heard within 40 days.
If you do not agree with the decision
given in your case, you may reject it
and proceed with any other venue for
relief available to you.

Cadillac Limited Warranty and Owner Assistance Information (GMNA-
Localizing-U.S.-11348300) - 2018 - crc - 2/6/17
CUSTOMER SATISFACTION PROCEDURE 29
Contact the BBB Auto Line Program
using the toll-free telephone number
or write them at the following
address:
BBB Auto Line Program
Council of Better Business Bureaus,
Inc.
3033 Wilson Boulevard
Suite 600
Arlington, VA 22201
Telephone: 1-800-955-5100
http://www.bbb.org/council/
programs-services/
dispute-handling-and-resolution/
bbb-auto-line
This program is available in all
50 states and the District of Columbia.
Eligibility is limited by vehicle age,
mileage, and other factors. GM
reserves the right to change eligibility
limitations and/or to discontinue its
participation in this program.

Cadillac Limited Warranty and Owner Assistance Information (GMNA-
Localizing-U.S.-11348300) - 2018 - crc - 2/6/17
30 STATE WARRANTY ENFORCEMENT LAWS
Laws in many states permit owners to
obtain a replacement vehicle or a
refund of the purchase price under
certain circumstances. The provisions
of these laws vary from state to state.
To the extent allowed by state law,
GM requires that you first provide us
with written notification of any
service difficulty you have experienced
so that we have an opportunity to
make any needed repairs before you
are eligible for the remedies provided
by these laws. The address for written
notification, is inCustomer Assistance
Offices 033.

Cadillac Limited Warranty and Owner Assistance Information (GMNA-
Localizing-U.S.-11348300) - 2018 - crc - 2/6/17
WARRANTY INFORMATION FOR CALIFORNIA ONLY 31
California Civil Code Section 1793.2(d)
requires that, if GM or its
representatives are unable to repair a
new motor vehicle to conform to the
vehicle's applicable express warranties
after a reasonable number of
attempts, Cadillac shall either replace
the new motor vehicle or reimburse
the buyer the amount paid or payable
by the buyer. California Civil Code
Section 1793.22(b) creates a
presumption that Cadillac has had a
reasonable number of attempts to
conform the vehicle to its applicable
express warranties if, within
18 months from delivery to the buyer
or 18,000 miles on the vehicle's
odometer, whichever occurs first, one
or more of the following occurs:
.The same nonconformity results in
a condition that is likely to cause
death or serious bodily injury if
the vehicle is driven AND the
nonconformity has been subject to
repair two or more times by GM or
its agents AND the buyer or lessee
has directly notified GM of the
need for the repair of the
nonconformity. .
The same nonconformity has been
subject to repair four or more
times by GM or its agents AND
the buyer has notified GM of the
need for the repair of the
nonconformity.
. The vehicle is out of service by
reason of repair nonconformities
by GM or its agents for a
cumulative total of more than
30 calendar days after delivery of
the vehicle to the buyer.
NOTICE TO GENERAL MOTORS AS
REQUIRED ABOVE SHALL BE SENT
TO THE FOLLOWING ADDRESS:
General Motors LLC
P.O. Box 33170
Detroit, MI 48232-5170
When you make an inquiry, you will
need to give the year, model, and
mileage of your vehicle and your VIN.

Cadillac Limited Warranty and Owner Assistance Information (GMNA-
Localizing-U.S.-11348300) - 2018 - crc - 2/6/17
32 SPECIAL COVERAGE ADJUSTMENT PROGRAMS BEYOND THE WARRANTY PERIOD
Cadillac is proud of the protection
afforded by its warranty coverages. In
order to achieve maximum customer
satisfaction, there may be times when
Cadillac will establish a special
coverage adjustment program to pay
all or part of the cost of certain
repairs not covered by the warranty or
to reimburse certain repair expenses
you may have incurred. Check with
your Cadillac dealer or call the
Cadillac Customer Assistance Center
to determine whether any special
coverage adjustment program is
applicable to your vehicle.
When you make an inquiry, you will
need to give the year, model, and
mileage of your vehicle and your VIN.

Cadillac Limited Warranty and Owner Assistance Information (GMNA-
Localizing-U.S.-11348300) - 2018 - crc - 2/6/17
CUSTOMER ASSISTANCE OFFICES 33
Cadillac encourages customers to call
the toll-free telephone number for
assistance. However, if you wish to
write or e-mail Cadillac, refer to the
address below.
United States
Cadillac Customer Assistance Center
P.O. Box 33169
Detroit, MI 48232-5169
www.Cadillac.com
1-800-458-8006
1-800-833-2622 (For Text Telephone
devices (TTYs))
Roadside Service:
1-800-224-1400
From Puerto Rico:
1-800-496-9992 (English)
1-800-496-9993 (Spanish)
From U.S. Virgin Islands:
1-800-496-9994Canada
Customer Care Centre, CA1-163-005
General Motors of Canada Company
1908 Colonel Sam Drive
Oshawa, Ontario L1H 8P7
www.gm.ca
1-800-263-3777 (English)
1-800-263-7854 (French)
1-800-263-3830 (For Text Telephone
devices (TTYs))
Roadside Assistance: 1-800-882-1112

Cadillac Limited Warranty and Owner Assistance Information (GMNA-
Localizing-U.S.-11348300) - 2018 - crc - 2/6/17
34 CUSTOMER ASSISTANCE FOR TEXT TELEPHONE (TTY) USERS
To assist customers who are deaf or
hard of hearing and who use Text
Telephones (TTYs), Cadillac has TTY
equipment available at its Customer
Assistance Center and Roadside
Assistance Center.
The TTY for the Cadillac Customer
Assistance Center is:
1-800-833-2622 in the United States
1-800-263-3830 in Canada
The TTY for the Cadillac Roadside
Assistance Center is:
1-888-889-2438 in the U.S.

Cadillac Limited Warranty and Owner Assistance Information (GMNA-
Localizing-U.S.-11348300) - 2018 - crc - 2/6/17
ROADSIDE ASSISTANCE PROGRAM 35
Cadillac is proud to offer the response,
security, and convenience of Cadillac's
24-Hour Roadside Service Program
during the period of your vehicle's
Bumper-to-Bumper Warranty, Limited
Extended Powertrain Warranty, and/or
hybrid-specific limited warranty.
Consult your dealer or refer to the
owner manual for details. The Cadillac
Roadside Assistance Center can be
reached by calling 1-800-224-1400.
Roadside Assistance is not part of or
included in the coverage provided by
the New Vehicle Limited Warranty.
General Motors and General Motors of
Canada Company reserve the right to
make any changes or discontinue the
Roadside Assistance program at any
time without notification.