service CADILLAC DEVILLE 1994 7.G Workshop Manual

Downloaded from www.Manualslib.com manuals search engine TOLL-FREE HOTLINE
Roadside Service represents the spirit of luxury leadership at Cadillac
Motor Car Division. We hope the need never arises, but
if it does,
Roadside Service
is there for you!! Roadside Service covers you on the
road,
far from home, all day and night, weekends and holidays.
THERE ARE
NO MEMBERSHIP OR ENROLLMENT CHARGES.
Any Cadillac is eligible under this program.
- ROADSIDE SERWCE A VAZLABILITY -
TYPE
OF ASSISTANCE
Phone Advisor
Dealer Technician
Towing
Battery Jump Start
Lockout Assistance
Fuel Delivery
DAILY INCLUDING
HOLIDAYS
24 Hours
8 a.m. - 12 midnight
24 hours
Cadillac Roadside Service
is just one of your Cadillac Owner
Privilegessm that leads to peace
of mind.
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Downloaded from www.Manualslib.com manuals search engine - Cadillac Owner Privileges sm -
Roadside Service provides several Cadillac Owner Privilegessm at \
"no
charge", throughout your 1994 Cadillac Warranty Period - 48 Months
or 50,000 Miles/80,000 Kilometers.
0 EMERGENCY ROAD SERVICE - is performed on site for the
following situations:
TOWING SERWCE BA'ITF,RY JUMP
START
LOCK OUT ASSISTANCE
FUEL DELIVERY
FLAT TIRE CHANGE (* Covers change only)
* Tire replacement/warranty coverage must be
determined by a Caddac dealer or appropriate
tire manufacturer.
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- Cadillac Owner Privileges sm -
TRIP INTERRUPTION - If your trip is interrupted due to a
warranty failure, incidental expenses may be reimbursed during
the
48 months or 50,000 miles/80,000 kilometers warranty
period. Items covered are hotel, meals and rental
car.
TRIP ROUTING - Free trip routing assistance is available
during the
48 months or 50,000 miles/80,000 kilometers
warranty period.
Within a week of contacting Roadside Service
with your travel plans, Cadillac
will provide a detailed trip
routing.
Along with your first trip routing, you will receive a
Rand McNdy North American Road Atlas.
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Downloaded from www.Manualslib.com manuals search engine mat Will Roadside Service Cost You ? ? ?
There is no cost to call the toll-free Roadside Service number. Many
times Roadside Advisors
can assist you over the phone.
There
is no cost for Roadside Service if the repair is under warranty or
the provided service is one of the covered Emergency Road Services.
If a dealership Service Technician travels to your location, and t\
he
$emir
is not covered under warranty, there is a nominal service fee to
cover
the technician's travel to and from your location. Labor is
charged at one and
half times the Cadillac dealership retail labor rate,
with a
30 minute minimum. There is also a charge for any parts used
and a mileage fee if the technician travels beyond 30 miles.
How Do You Pay For Roadside Service ? ? ?
Payment is due at the time services are performed if it is determined
they are non-warranty related. Payment may be made by cash, personal
check or
any major credit card honored by the participating Cadillac
dealership, tow service or locksmith.
In some instances where warranty determination cannot be made, the
charges
must still be paid. Retain the bill and submit it to an authorized
Cadillac dealership Service Department for review. If the repair\

is
determined to be covered by warranty the dealer will expedite
reimbursement directly to you.
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Downloaded from www.Manualslib.com manuals search engine mere Is Roadside Service Available ? ? ?
Wherever you drive in the United States or Canada, an advisor is
available to assist you over the phone. If needed, a dealer technician
will travel to your location within a 30 miles/50 kilometers radius, of a
participating Cadillac dealership.
If beyond this radius, we will arrange
to have your
car towed to the nearest Cadillac dealership.
How Do You Reach Roadside Service ? ? ?
Dial the toll-free Roadside Service number: 11800-882-1112. An
experienced Roadside Service Advisor will assist you and request the
following information:
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A description of the problem
Name, home ad&ess, home telephone number
Location
of your Cadillac, and number you are
cailing from The model year, vehicle identification number,
and date
of delivery
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Downloaded from www.Manualslib.com manuals search engine Who Will Repair Your Cadillac At Roadside ? ? ?
In many cases, the advisor at the Roadside Service Center can provide
instructions to get you back on the road.
To resolve more complex problems, the advisor
will page an
experienced Cadillac dealership Service Technician. The technician\

will
call you and evaluate the possible cause. If a roadside repair is possible,
the technician will come to your location and provide a permanent or
temporary repair.
What I Your Cadillac Is In An Unsafe Location Or
On A t irnited Access Highway ? ? ?
If your car is located in an area that is determined to be unsafe (by you,
the advisor or the technician) or if the vehicle is on a limited access
freeway or regulated highway, the advisor
will arrange to tow your
Cadillac to a safe location, where service can be performed. Additional
assistance
will be provided if necessary.
WItat If Your Cadillac Cannot Be Repaired
At Roadside ? ? ?
If your car cannot be repaired at roadside within a reasonable period of
time (approximately
45 minutes) or requires the resources of a Cadillac
dealership service facility,
the advisor will arrange a tow service for you.
Towing may also be necessary after the technician has attempted a
repair, but determines that your car cannot be repaired at roadside.
Tow services are provided by independent companies,
so therefore,
Cadillac
is not responsible for the tow company. During the 48 months
or
50,000 miles/8O,OOO kilometers warranty period, towing services are
covered for
any disablement.
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Downloaded from www.Manualslib.com manuals search engine what I You Have Di rculty Hearing Or Speaking
And
N' eed Roadside Jcf ervice ? ? ?
Roadside Service is prepared to assist owners who have hearing
difficulties or are speech impaired. Cadillac has installed special
Telecommunication Devices
for the Deaf (TDD) in the Roadside
Service Center.
Any customer who has access to
a TDD or a conventional teletypewriter
can communicate with Cadillac by dialing from the United States or
Canada: 1-800-TDD-CMCC or 1-800-833-2622
- daily, 24 hours.
Wtat If You Do Not Speak English Fluently ? ? ?
Cadillac offers a multi-lingual approach in assisting you. Roadside
Advisors are conversant
in a number of languages and utilize the AT&T
Language Line Interpreter available 24-hours a day. Just another way
Caddac
says "we care".
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Gold Key Courtesy Transportation
One of your Cadillac Owner Privileges is Gold Key Courtesy
Transportation.
It’s one more example of Cadillac’s commitment to
provide the services you expect and deserve as a Cadillac owner.
Gold Key Courtesy Transportation helps
you get where you need to be
when your Cadillac
is in the dealership for warranty service. Every
Cadillac dealer can help meet your transportation needs with courtesy
vehicles, rental cars, taxis or shuttle service.*
*Please ask about the specifrc Gold Key Courtesy Transportation benefits
ofSered by
your- Cadillac Dealer.
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Downloaded from www.Manualslib.com manuals search engine Shuttle Service or Taxi
Warranty work can frequently be handled in one day, but there is no
reason for you to wait around. Cadillac helps eliminate inconvenience to
you with transportation alternatives.
Gold Key Courtesy Transportation provides shuttle service for same day
warranty work. Your Cadillac Dealer can get you where you need to be
with minimal interruption of your daily schedule.
Another option is a taxi.
If the warranty repairs require two or more
hours and require your Cadillac to be kept overnight, the Gold Key
Courtesy Transportation plan allows you to be compensated up
to $30
for a taxi. Be sure to get receipts for your Service Advisor so you can
be reimbursed.
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Downloaded from www.Manualslib.com manuals search engine Cadillac
I Gold Key Courtesy Transportation
Duration of
Warranty Repair
Same Day Repair
Overnight Repair
(2.0 hours minimum
warranty repair required)
Alternatives*
Courtesy
Transportation Type
Shuttle Service
Courtesy Cadillac (if available)
Courtesy Cadillac
or other
GM make loaner vehicle
Rental Vehicle
Taxi Cab ride
Personally-
arranged ride
Shuttle Service
Customer
Charge/Responsibility
No charge.
No charge; must provide
insurance coverage
and
replenish fuel used.
No charge; must provide
insurance coverage and
replenish
fuel used.
If no dealer loaner is
available, you have the
option of renting a
vehicle from
an outside
agency and being
reimbursed
up to $3O/day
(5 days maximum).
Reimbursed for actual
expenses
up to $30.
No charge; reasonable
fuel expenditures
reimbursed.
No charge.
*Please ask about the specijic Gold Key Courtesy Transportation benefits
ofered by your Cadillac Dealer.
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