CADILLAC ELDORADO 1994 10.G Owners Manual

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= Cadillac Owner Privileges gm -
TRIP INTERRUPTION -' If- y6W~p is interrupted due to a
warranty failure, incidental expenses may be reimbursed during
the
48 months or 50,OOO miles/80,0 kilometers warranty
period. Items covered are hotel, meals and rental car.
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0 TRIP ROUTING - Free trip routing assistance is available
during the
48 months or 50,000 miles/8O,ooO kilometers
warranty period. Within a week of contacting Roadside Service
with your travel plans, Cadillac will provide a detailed trip
routing.
Along with your first trip routing, you will receive a
Rand
McNally North American Road Atlas.
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Downloaded from www.Manualslib.com manuals search engine What Will Roadbide Service Cost You ? ? ?
There is no cost to call the toll-free Roadside Service number. Many
times Roadside Advisors
can assist you over the phone.
There is
no cost for Roadside Service if the repair is under warranty or
the provided service
is one of the covered Emergency Road Services.
If a dealership Service Technician travels to your location, and the
reDair is not covered under warranty, there is a
nominal service fee to
cover the technician's travel to and from your location. Labor is
charged at one and half times the Cadillac dealership retail labor rate,
with a
30 minute minimum. There is also a charge for any parts used
and a mileage fee
if the technician travels beyond 30 miles.
How Do You Pay For Roadside Service 3 ? ?
Payment is due at the time services are performed if it is determined
they are non-warranty related. Payment may be made by cash, personal
check or any major credit
card honored by the participating Cadillac
dealership, tow service or locksmith.
In some instances where warranty determination cannot be made, \
the
charges must still be paid. Retain the
bill and submit it to an authorized
Cadillac dealership Service Department for review.
If the repair is
determined
to be covered by warranty the dealer will expedite
reimbursement directly to you.
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Where Is Roadside Service Available ? ? ?
Wherever you drive in the United. States or Canada, an advisor is
available to assist you over the phone. If needed, a dealer technician
will travel to your location within a 30 miles/50 kilometers radius, of a
participating Cadillac dealership. If beyond
this radius, we will arrange
to have your car towed to the nearest Cadillac dealership.
How Do You Reach Roadside Service ? ? ?
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Dial the toll-free Roadside Service number: 1-800-882-1112. An
experienced Roadside Service Advisor will assist you and request the
following information:
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A description of the problem
Name, home addkss, home telephone number
Location
of your Cdllac, and number you ate
calling fiom
The model year, vehicle identification number,
and date
of delivery
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Downloaded from www.Manualslib.com manuals search engine who Will Repair Your Cadillac At Roadside ? ? ?
In many cases, the advisor at the Roadside Service Center can provide
instructions to get you back
on the road.
To resolve more complex problems, the advisor
will page an
experienced Cadillac dealership Service Technician. The technician\
will
call you and evaluate the possible cause. If a roadside repair is possible,
the technician
will come to your location and provide a permanent or
temporary repair.
What I Your Cadillac Is In An Unsafe Location Or
On A t imitedAccess Highway ? ? 1
If your car is located in an area that is determined to be unsafe (by you,
the advisor or the technician) or
if the vehicle is on a limited access
freeway or regulated highway, the advisor
will arrange to tow your
Cadillac to a safe location, where service
can be performed. Additional
assistance
will be provided if necessary.
What If Your Cadillac Cannot Be Repaired
At Roadside
1 ? ?
If your car cannot be repaired at roadside within a reasonable period of
time (approximately 45 minutes) or requires the resources of a Cadillac
dealership service facility,
the advisor will arrange a tow service for you.
Towing may also be necessary after the technician has attempted a
repair, but determines that your
car mot be repaired at roadside.
Tow services
are provided by independent companies, so therefore,
Cadillac
is not responsible for the tow company. During the 48 months
or 50,OOO miles/80,000 kilometers warranty period, towing services are
covered for any disablement.
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what I You Have Di CUI@ Hearing Or Speaking
And I
f eed Roadside JQ1 ervice ? ? 3
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Roadside Service is prepared to assist owners who have hearing
diff7culties or are speech impaired. Cadillac has installed special
Telecommunication Devices for the Deaf (TDD) in the Roadside
Service Center.
Any customer who has access to a TDD or a conventional teletypewriter
can communicate with Cadillac by dialing from the United States or
Canada: 1-80O-TDD-CMCC or 1-800-833-2622 - daily, 24 hours.
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I r What If You Do Not Speak English Fluently ? ? ?
Cadillac offers a multi-lingual approach in assisting you. Roadside
Advisors
are conversant in a number of languages and utilize the AT&T
Language Line Interpreter available 24-hours a day. Just another way
Cadillac says "we
care".

Downloaded from www.Manualslib.com manuals search engine Our Cadillac Dealer Technician network is ready
and able to assist Cadillac customers at roaakide.
TOLL-FREE HOTLINE
1-800-882-1112
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Gold Key Courtesy Transportation
One of your Cadillac Owner Privileges is Gold Key Courtesy
Transportation. It's one more example
of Cadillac's commitment to
provide the services you expect and deserve as a Cadillac owner.
Gold Key Courtesy Transportation helps you get where you need \
to be when your Cadillac is in the dealership
for warranty service. Every
Cadillac dealer can help meet your transportation needs with co\
urtesy
vehicles, rental cars, taxis
or shuttle service.*
*Please ask about the specijic Gold Key Courtesy Transportation benefits
offered
by your Cadillac Dealer.
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Courtesy Vehicle
Gold Key Courtesy Transportation provides you with a late model
Cadillac or other
GM vehicle if your car requires two or more hours of
warranty repairs and must be kept overnight.
Your dealer will provide
you with a courtesy vehicle if one is available.
However, in some instances it may be necessary to arrange for alternative
transportation. If this is the case, your dealer will reimburse
you for
rental fees
up to $30 a day for a maximum of five days.
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