remote start CADILLAC ESCALADE 2020 Owner's Guide

Cadillac Escalade Owner Manual (GMNA-Localizing-U.S./Canada/Mexico-
13566588) - 2020 - CRC - 4/24/19
184 DRIVING AND OPERATING
Ignition Positions
The vehicle is equipped with Keyless
Access and has pushbutton start.
The Remote Keyless Entry (RKE)
transmitter must be in the vehicle for
the system to operate. If the
pushbutton start is not working, the
vehicle may be near a strong radio
antenna signal causing interference to
the Keyless Access system. SeeRemote
Keyless Entry (RKE) System Operation
0 8.
To shift out of P (Park), the vehicle
must be on or in service mode, and
the brake pedal must be applied. Stopping the Engine/LOCK/OFF (No
Indicator Lights) :
When the vehicle
is stopped, press ENGINE START/
STOP once to turn the engine off.
If the vehicle is in P (Park), the
ignition will turn off, and Retained
Accessory Power (RAP) will remain
active. See Retained Accessory Power
(RAP) 0188.
If the vehicle is not in P (Park), the
ignition will return to ACC/
ACCESSORY and display the message
SHIFT TO PARK in the Driver
Information Center (DIC). When the
vehicle is shifted into P (Park), the
ignition will turn off.
Do not turn the engine off when the
vehicle is moving. This will cause a
loss of power assist in the brake and
steering systems and disable the
airbags.
The vehicle may have an electric
steering column lock. The lock is
activated when the ignition is turned
off and either front door is opened.
A sound may be heard as the lock
actuates or releases. The steering
column lock may not release with the wheels turned off center. If this
happens, the vehicle may not start.
Move the steering wheel from left to
right while attempting to start the
vehicle. If this does not work, the
vehicle needs service.
If the vehicle must be shut off in an
emergency:
1. Brake using a firm and steady pressure. Do not pump the
brakes repeatedly. This may
deplete power assist, requiring
increased brake pedal force.
2. Shift the vehicle to N (Neutral). This can be done while the
vehicle is moving. After shifting
to N (Neutral), firmly apply the
brakes and steer the vehicle to a
safe location.
3. Come to a complete stop, shift to P (Park), and turn the ignition
off. On vehicles with an
automatic transmission, the shift
lever must be in P (Park) to turn
the ignition off.
4. Set the parking brake. See Parking Brake 0200 or
Electric Parking Brake 0201.

Cadillac Escalade Owner Manual (GMNA-Localizing-U.S./Canada/Mexico-
13566588) - 2020 - CRC - 4/24/19
258 VEHICLE CARE
This vehicle has an airbag system.
Before attempting to do your own
service work, seeServicing the
Airbag-Equipped Vehicle 077.
If equipped with remote vehicle start,
open the hood before performing any
service work to prevent remote
starting the vehicle accidentally. See
Remote Vehicle Start 015.
Keep a record with all parts receipts
and list the mileage and the date of
any service work performed. See
Maintenance Records 0351.
Caution
Even small amounts of
contamination can cause damage to
vehicle systems. Do not allow
contaminants to contact the fluids,
reservoir caps, or dipsticks.
Hood
{Warning
Turn the vehicle off before opening
the hood. If the engine is running
with the hood open, you or others
could be injured.
{Warning
Components under the hood can
get hot from running the engine. To
help avoid the risk of burning
unprotected skin, never touch these
components until they have cooled,
and always use a glove or towel to
avoid direct skin contact.
Clear any snow from the hood before
opening. To open the hood:
1. Pull the hood release lever with the
isymbol. It is on the
lower left side of the instrument
panel.
2. Go to the front of the vehicle and locate the secondary release
lever under the front center of
the hood. Push the secondary
hood release lever to the right to
release.
3. After you have partially lifted the hood, the spring system will
automatically lift the hood and
hold it in the fully open position.

Cadillac Escalade Owner Manual (GMNA-Localizing-U.S./Canada/Mexico-
13566588) - 2020 - CRC - 4/24/19
VEHICLE CARE 261
1. Positive (+) Terminal. SeeJump
Starting - North America 0322.
2. Battery - North America 0273.
3. Coolant Surge Tank and Pressure Cap. See Cooling System 0266.
4. Engine Air Cleaner/Filter 0265.
5. Remote Negative (–) Location (Out of View). See Jump Starting -
North America 0322.
6. Engine Cooling Fans (Out of View). See Cooling System 0266.
7. Engine Oil Fill Cap. See “When to
Add Engine Oil” underEngine Oil
0 261.
8. Engine Oil Dipstick. See “Checking Engine Oil” under
Engine Oil 0261.
9. Windshield Washer Fluid Reservoir. See “Adding Washer
Fluid ”under Washer Fluid 0271.
10. Brake Fluid Reservoir. See Brake
Fluid 0272.
11. Engine Compartment Fuse Block
0281.Engine Oil
To ensure proper engine performance
and long life, careful attention must
be paid to engine oil. Following these
simple, but important steps will help
protect your investment:
.
Use engine oil approved to the
proper specification and of the
proper viscosity grade. See
“Selecting the Right Engine Oil” in
this section.
. Check the engine oil level regularly
and maintain the proper oil level.
See “Checking Engine Oil” and
“When to Add Engine Oil” in this
section.
. Change the engine oil at the
appropriate time. See Engine Oil
Life System 0263.
. Always dispose of engine oil
properly. See “What to Do with
Used Oil” in this section.
Checking Engine Oil
Check the engine oil level regularly,
every 650 km (400 mi), especially prior
to a long trip. The engine oil dipstick handle is a loop. See
Engine
Compartment Overview 0260 for the
location.
{Warning
The engine oil dipstick handle may
be hot; it could burn you. Use a
towel or glove to touch the dipstick
handle.
If a low oil Driver Information Center
(DIC) message displays, check the oil
level.
Follow these guidelines:
. To get an accurate reading, park
the vehicle on level ground. Check
the engine oil level after the
engine has been off for at least
two hours. Checking the engine oil
level on steep grades or too soon
after engine shutoff can result in
incorrect readings. Accuracy
improves when checking a cold
engine prior to starting. Remove
the dipstick and check the level.

Cadillac Escalade Owner Manual (GMNA-Localizing-U.S./Canada/Mexico-
13566588) - 2020 - CRC - 4/24/19
VEHICLE CARE 323
Caution
Ignoring these steps could result in
costly damage to the vehicle that
would not be covered by the vehicle
warranty. Trying to start the vehicle
by pushing or pulling it will not
work, and it could damage the
vehicle.
1. Check the other vehicle. It must have a 12-volt battery with a
negative ground system.
Caution
If the other vehicle does not have a
12-volt system with a negative
ground, both vehicles can be
damaged. Only use a vehicle that
has a 12-volt system with a
negative ground for jump starting.
2. Get the vehicles close enough so the jumper cables can reach, but
be sure the vehicles are not
touching each other. If they are,
it could cause an unwanted ground connection. You would
not be able to start your vehicle,
and the bad grounding could
damage the electrical systems.
To avoid the possibility of the
vehicles rolling, set the parking
brake firmly on both vehicles
involved in the jump start
procedure. Put the automatic
transmission in P (Park) or a
manual transmission in Neutral
before setting the parking brake.
For vehicles with
four-wheel-drive with a
N (Neutral) transfer case
position, be sure the transfer
case is in a drive gear
—not
N (Neutral).
Caution
If any accessories are left on or
plugged in during the jump starting
procedure, they could be damaged.
The repairs would not be covered
by the vehicle warranty. Whenever
possible, turn off or unplug all
accessories on either vehicle when
jump starting. 3. Turn the ignition off on both
vehicles. Unplug unnecessary
accessories plugged into the
accessory power outlets. Turn off
the radio and all the lamps that
are not needed. This will avoid
sparks and help save both
batteries. And it could save the
radio!
4. Open the hood on the other vehicle and locate the positive (+)
and negative (−) terminal
locations on that vehicle.
The positive (+) terminal is under
a red plastic cover at the positive
battery post. To uncover the
positive (+) terminal, open the
red plastic cover.
For more information on the
location of the remote
positive (+) and remote negative
(−) terminals, see Engine
Compartment Overview 0260.

Cadillac Escalade Owner Manual (GMNA-Localizing-U.S./Canada/Mexico-
13566588) - 2020 - CRC - 4/24/19
324 VEHICLE CARE
{Warning
An electric fan can start up even
when the engine is not running and
can injure you. Keep hands,
clothing, and tools away from any
underhood electric fan.
{Warning
Using a match near a battery can
cause battery gas to explode. People
have been hurt doing this, and
some have been blinded. Use a
flashlight if you need more light.
Battery fluid contains acid that can
burn you. Do not get it on you.
If you accidentally get it in your
eyes or on your skin, flush the place
with water and get medical help
immediately.
{Warning
Fans or other moving engine parts
can injure you badly. Keep your
hands away from moving parts
once the engine is running.
5. Check that the jumper cables do not have loose or missing
insulation. If they do, you could
get a shock. The vehicles could
be damaged too.
Before you connect the cables,
here are some basic things you
should know. Positive (+) will go
to positive (+) or to a remote
positive (+) terminal if the
vehicle has one. Negative (−) will
go to a heavy, unpainted metal
engine part or to a remote
negative (−) terminal if the
vehicle has one.
Do not connect positive (+) to
negative (−) or you will get a
short that would damage the
battery and maybe other parts
too. And do not connect the negative (−) cable to the negative
(−) terminal on the dead battery
because this can cause sparks.
6. Connect the red positive (+) cable
to the positive (+) terminal of the
vehicle with the dead battery.
7. Do not let the other end touch metal. Connect it to the
positive (+) terminal of the good
battery. Use a remote positive (+)
terminal if the vehicle has one.
8. Connect the black negative (−) cable to the negative (−) terminal
of the good battery. Use a remote
negative (−) terminal if the
vehicle has one.

Cadillac Escalade Owner Manual (GMNA-Localizing-U.S./Canada/Mexico-
13566588) - 2020 - CRC - 4/24/19
360 CUSTOMER INFORMATION
Roadside Service
U.S.: 1-800-224-1400.
Canada: 1-800-882-1112.
Text Telephone (TTY) Users (U.S.
Only): 1-888-889-2438.
Service is available 24 hours a day,
365 days a year.
Calling for Service
When calling Roadside Service, have
the following information ready:
.Your name, home address, and
home telephone number
. Telephone number of your
location
. Location of the vehicle
. Model, year, color, and license
plate number of the vehicle
. Odometer reading, Vehicle
Identification Number (VIN), and
delivery date of the vehicle
. Description of the problem
Coverage
Services are provided for the duration
of the vehicle’s powertrain warranty.
In the U.S., anyone driving the vehicle
is covered. In Canada, a person driving
the vehicle without permission from
the owner is not covered.
Roadside Service is not a part of the
New Vehicle Limited Warranty.
General Motors North America and
Cadillac reserve the right to make any
changes or discontinue the Roadside
Service program at any time without
notification.
General Motors North America and
Cadillac reserve the right to limit
services or payment to an owner or
driver if they decide the claims are
made too often, or the same type of
claim is made many times.
Cadillac Owner Privileges ™
.
Emergency Fuel Delivery:
Delivery of enough fuel for the
vehicle to get to the nearest
service station. .
Lock-Out Service: Service to
unlock the vehicle if you are
locked out. A remote unlock may
be available if you have OnStar.
For security reasons, the driver
must present identification before
this service is given.
. Emergency Tow from a Public
Road or Highway: Tow to the
nearest Cadillac dealer for
warranty service, or if the vehicle
was in a crash and cannot be
driven. Assistance is not given
when the vehicle is stuck in the
sand, mud, or snow.
. Flat Tire Change: Service to
change a flat tire with a spare tire.
The spare tire, if equipped, must
be in good condition and properly
inflated. It is your responsibility
for the repair or replacement of
the tire if it is not covered by the
warranty.
. Battery Jump Start: Service to
jump start a dead battery.
. Trip Interruption Benefits and
Service: If your trip is interrupted
due to a warranty failure,

Cadillac Escalade Owner Manual (GMNA-Localizing-U.S./Canada/Mexico-
13566588) - 2020 - CRC - 4/24/19
ONSTAR 371
Or
.Give OnStar Turn-by-Turn
Navigation voice commands.
. Obtain and customize the Wi-Fi
hotspot name or SSID and
password, if equipped.
Press
Qto connect to an Advisor to:
. Verify account information or
update contact information.
. Get driving directions.
. Receive a Diagnostic check of the
vehicle's key operating systems.
. Receive Roadside Assistance.
. Manage Wi-Fi Settings,
if equipped.
Press
>to get a priority connection
to an OnStar Advisor available 24/7 to:
. Get help for an emergency.
. Be a Good Samaritan or respond
to an AMBER Alert.
. Get assistance in severe weather
or other crisis situations and find
evacuation routes.
OnStar Services
Emergency
Emergency Services require an active
safety and security plan. With
Automatic Crash Response, built-in
sensors can automatically alert a
specially trained OnStar Advisor who
is immediately connected in to the
vehicle to help.
Press
>for a priority connection to
an OnStar Advisor who can contact
emergency service providers, direct
them to your exact location, and relay
important information.
With OnStar Crisis Assist, specially
trained Advisors are available
24 hours a day, 7 days a week, to
provide a central point of contact,
assistance, and information during a
crisis.
With Roadside Assistance, Advisors
can locate a nearby service provider to
help with a flat tire, a battery jump,
or an empty gas tank.
Security
If equipped, OnStar provides these
services:
. With Stolen Vehicle Assistance,
OnStar Advisors can use GPS to
pinpoint the vehicle and help
authorities quickly recover it.
. With Remote Ignition Block,
if equipped, OnStar can block the
engine from being restarted.
. With Stolen Vehicle Slowdown,
if equipped, OnStar can work with
law enforcement to gradually slow
the vehicle down.
Theft Alarm Notification
If equipped, if the doors are locked
and the vehicle alarm sounds, a
notification by text, e-mail, or phone
call will be sent. If the vehicle is
stolen, an OnStar Advisor can work
with authorities to recover the vehicle.

Cadillac Escalade Owner Manual (GMNA-Localizing-U.S./Canada/Mexico-
13566588) - 2020 - CRC - 4/24/19
ONSTAR 373
Services for People with
Disabilities
Advisors provide services to help with
physical disabilities and medical
conditions.
Press
Qto help:
. Locate a gas station with an
attendant to pump gas.
. Find a hotel, restaurant, etc., that
meets accessibility needs.
. Provide directions to the closest
hospital or pharmacy in urgent
situations.
TTY Users
OnStar has the ability to communicate
to deaf, hard-of-hearing,
or speech-impaired customers while in
the vehicle. The available
dealer-installed TTY system can
provide in-vehicle access to all OnStar
services, except Virtual Advisor and
OnStar Turn-by-Turn Navigation.
If equipped, TTY mode can be turned
on or off by touching Settings, then
Apps, and then Phone. When TTY mode is on, phone calls can be made
or received with OnStar using the
infotainment display.
OnStar Personal Identification
Number (PIN)
A PIN is needed to access some
OnStar services. The PIN will need to
be changed the first time when
speaking with an Advisor. To change
the OnStar PIN, contact an OnStar
Advisor by pressing
Qor calling
1-888-4ONSTAR.
Warranty
OnStar equipment may be warranted
as part of the vehicle warranty.
Languages
The vehicle can be programmed to
respond in multiple languages.
Press
Qand ask for an Advisor.
Advisors are available in English,
Spanish, and French. Available
languages may vary by country.
Potential Issues
OnStar cannot perform Remote Door
Unlock or Stolen Vehicle Assistance
after the vehicle has been off
continuously for 10 days without an
ignition cycle. If the vehicle has not
been started for 10 days, OnStar can
contact Roadside Assistance or a
locksmith to help gain access to the
vehicle.
Global Positioning System (GPS)
. Obstruction of the GPS can occur
in a large city with tall buildings;
in parking garages; around
airports; in tunnels and
underpasses; or in an area with
very dense trees. If GPS signals are
not available, the OnStar system
should still operate to call OnStar.
However, OnStar could have
difficulty identifying the exact
location.
. In emergency situations, OnStar
can use the last stored GPS
location to send to emergency
responders.

Cadillac Escalade Owner Manual (GMNA-Localizing-U.S./Canada/Mexico-
13566588) - 2020 - CRC - 4/24/19
CONNECTED SERVICES 379
On some vehicles, Wi-Fi can also be
managed from the Wi-Fi
Hotspot menu.
MyCadillac Mobile App (If Available)
Download the myCadillac mobile app
to compatible Apple and Android
smartphones. Cadillac users can
access the following services from a
smartphone:
.Remotely start/stop the vehicle,
if factory-equipped.
. Lock/unlock doors, if equipped
with automatic locks.
. Activate the horn and lamps.
. Check the vehicle’s fuel level, oil
life, or tire pressure,
if factory-equipped with the Tire
Pressure Monitor System.
. Send destinations to the vehicle.
. Locate the vehicle on a map (U.S.
market only).
. Turn the vehicle's Wi-Fi hotspot
on/off, manage settings, and
monitor data consumption,
if equipped. .
Locate a dealer and schedule
service.
. Request roadside assistance.
. Set a parking reminder with pin
drop, take a photo, make a note,
and set a timer.
. Connect with Cadillac on social
media.
Features are subject to change. For
myCadillac mobile app information
and compatibility, see my.cadillac.com.
An active OnStar or connected service
plan may be required. A compatible
device, factory-installed remote start,
and power locks are required. Data
rates apply. See www.onstar.com for
details and system limitations.
Remote Services
Contact an OnStar Advisor to unlock
the doors or sound the horn and flash
the lamps.
Marketplace
OnStar Advisors can provide offers
from restaurants and retailers on your
route, help locate hotels, or book a
room. These services vary by market.
Diagnostics
By monitoring and reporting on the
vehicle’s key systems, OnStar
Advanced Diagnostics, if equipped,
provides a way to keep up on
maintenance. Capabilities vary by
model. See www.onstar.com for details
and system limitations. Features are
subject to change. For updates on
feature capabilities, see
my.cadillac.com. Message and data
rates may apply.

Cadillac Escalade Owner Manual (GMNA-Localizing-U.S./Canada/Mexico-
13566588) - 2020 - CRC - 4/24/19
INDEX 387
PersonalizationVehicle . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 136
Power Door Locks . . . . . . . . . . . . . . . . . . . . . . . . . . 19
Mirrors . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 32
Outlets . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 109
Protection, Battery . . . . . . . . . . . . . . . . 155
Retained Accessory (RAP) . . . . . . . . 188
Seat Adjustment . . . . . . . . . . . . . . . . . . . . 42
Windows . . . . . . . . . . . . . . . . . . . . . . . . . . . . 36
Power Assist Steps . . . . . . . . . . . . . . . . . . . 28
Pregnancy, Using Seat Belts . . . . . . . . . 65
Privacy
Vehicle Data Recording . . . . . . . . . . 367
Program Courtesy Transportation . . . . . . . . . 362
Prohibited Fuels . . . . . . . . . . . . . . . . . . . . 234
Proposition 65 Warning,
California . . . . . . . . . . . . . . .256, 273, 322, Back Cover
Publication Ordering Information . . . . . . . . . . . . . . . . . . . . . . . . 365
R
Radio Frequency Statement . . . . . . . . 366
Reading Lamps . . . . . . . . . . . . . . . . . . . . . 154
Rear Axle . . . . . . . . . . . . . . . . . . . . . . . . . . . . 275 Rear Axle (cont'd)
Locking . . . . . . . . . . . . . . . . . . . . . . . . . . . . 206
Rear Camera Mirror . . . . . . . . . . . . . . . . . 34
Rear Climate Control System . . . . . . 162
Rear Seats . . . . . . . . . . . . . . . . . . . . . . . . . . . . 50 Heated . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 50
Rear Storage . . . . . . . . . . . . . . . . . . . . . . . . 101
Rear Vision Camera (RVC) . . . . . . . . . 219
Rear Window Washer/Wiper . . . . . . . 107
Rearview Mirrors Automatic Dimming . . . . . . . . . . . . . . . . 34
Reclining Seatbacks . . . . . . . . . . . . . . . . . 45
Recommended Fuel . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 234
Recommended Fluids and Lubricants . . . . . . . . . . . . . . . . . . . . . . . . . 349
Records Maintenance . . . . . . . . . . . . . . . . . . . . . . 351
Recreational Vehicle Towing . . . . . . . 326
Reimbursement Program, GM Mobility . . . . . . . . . . . . . . . . . . . . . . . . . . . . 359
Remote Keyless Entry (RKE) System . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 8
Remote Vehicle Start . . . . . . . . . . . . . . . . 15
Replacement Glass . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 277
Replacement Parts Airbags . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 78 Replacement Parts (cont'd)
Maintenance . . . . . . . . . . . . . . . . . . . . . . 350
Replacing Airbag System . . . . . . . . . . . . 78
Replacing LATCH System Parts after a Crash . . . . . . . . . . . . . . . . . . . . . . . . 94
Replacing Seat Belt System Parts after a Crash . . . . . . . . . . . . . . . . . 66
Reporting Safety Defects Canadian Government . . . . . . . . . . . . 367
General Motors . . . . . . . . . . . . . . . . . . . 367
U.S. Government . . . . . . . . . . . . . . . . . . 366
Restraints Where to Put . . . . . . . . . . . . . . . . . . . . . . . . 85
Retained Accessory
Power (RAP) . . . . . . . . . . . . . . . . . . . . . . . 188
Reverse Tilt Mirrors . . . . . . . . . . . . . . . . . 33
Ride Control Systems Magnetic . . . . . . . . . . . . . . . . . . . . . . . . . . 206
Roads Driving, Wet . . . . . . . . . . . . . . . . . . . . . . . 175
Roadside Service . . . . . . . . . . . . . . . . . . . . 360
Roof Sunroof . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 38
Roof Rack System . . . . . . . . . . . . . . . . . . 103
Rotation, Tires . . . . . . . . . . . . . . . . . . . . . . 304
Routing, Engine Drive Belt . . . . . . . . . 355
Running the Vehicle While Parked . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 191