navigation CADILLAC ESCALADE 2020 Owner's Manual

Cadillac Escalade Owner Manual (GMNA-Localizing-U.S./Canada/Mexico-
13566588) - 2020 - CRC - 4/24/19
116 INSTRUMENTS AND CONTROLS
Reconfigurable Instrument
Cluster
The cluster display layout can be
changed.
Balanced Configuration
The Balanced configuration has three
interactive display zones: one in the
center of each of the gauges.
Enhanced Configuration The Enhanced configuration has three
interactive display zones.
Use the five-way control on the right
side of the steering wheel to move
between the different display zones
and scroll through the different
displays.
To change the cluster configuration:
1. Find the Options page in one of the interactive display zones on
the cluster.
2. Press SEL to enter the Options menu.
3. Scroll down to highlight Display Layout. Then press SEL to
select it.
4. Each layout in the menu is represented by a small preview
image of the display layout.
Scroll up or down and highlight
the selection. Press SEL to select
the desired cluster configuration.
5. Exit the Display Layout menu by pressing
S.
Cluster Application Displays
The cluster can display information
regarding Navigation, Audio, and
Phone.
Navigation
If there is no active route, a compass
will be displayed. If there is an active
route, press SEL to end route guidance
or turn the voice prompts on or off.
Audio
While the Audio application page is
displayed, press SEL to enter the
Audio menu. In the Audio menu,
search for music, select from favorites,
or change the audio source.
Phone
While the Phone application page is
displayed, press SEL to enter the
Phone menu. In the Phone menu,
if there is no active phone call, view
recent calls, select from favorites,
or scroll through contacts. If there is
an active call, mute the phone or
switch to handset operation.

Cadillac Escalade Owner Manual (GMNA-Localizing-U.S./Canada/Mexico-
13566588) - 2020 - CRC - 4/24/19
INSTRUMENTS AND CONTROLS 133
HUD Display on the Windshield
The HUD may display some of the
following vehicle information and
vehicle messages or alerts:
. Speed
. Tachometer
. Audio
. Phone
. Navigation
. Collision Alert
. Adaptive Cruise Control and set
speed
. Lane Departure .
Low Fuel
Some vehicle messages or alerts
displayed in the HUD may be cleared
by using the steering wheel controls.
See Vehicle Messages 0135.
Some information shown may not be
available on your vehicle if it is not
equipped with these features.
The HUD control is to the left of the
steering wheel.
To adjust the HUD image: 1. Adjust the driver seat.
2. Start the engine.
3. Use the following settings to adjust the HUD.
$:Press or lift to center the HUD
image. The HUD image can only be
adjusted up and down, not side
to side.
!: Press to select the display view.
Each press will change the
display view.
D: Lift and hold to brighten the
display. Press and hold to dim the
display. Continue to hold to turn the
display off.
The HUD image will automatically
dim and brighten to compensate for
outside lighting. The HUD brightness
control can also be adjusted as
needed.
The HUD image can temporarily light
up depending on the angle and
position of sunlight on the HUD
display. This is normal.
Polarized sunglasses could make the
HUD image harder to see.
Head-Up Display (HUD) Rotation
Option
This feature allows for adjusting the
angle of the HUD image.
Press SEL on the steering wheel
controls while Head-up Display
Rotation is highlighted to enter Adjust
Mode. Press
yorzto adjust the

Cadillac Escalade Owner Manual (GMNA-Localizing-U.S./Canada/Mexico-
13566588) - 2020 - CRC - 4/24/19
134 INSTRUMENTS AND CONTROLS
angle of the HUD display. PressSor
Tto highlight OK, then press SEL to
save the setting. CANCEL can also be
selected to cancel the setting. The
vehicle must be in P (Park). See
Instrument Cluster 0115.
HUD Views
There are four views in the HUD.
Some vehicle information and vehicle
messages or alerts may be displayed
in any view.
Metric
English Speed View :
This displays digital
speed in English or metric units,
speed limit, vehicle ahead indicator,
Lane Departure Warning/Lane Keep
Assist, and Adaptive Cruise Control
and set speed. Some information only
appears on vehicles that have these
features, and when they are active.
Metric
English
Audio/Phone View : This displays
digital speed, indicators from speed
view along with audio/phone
information. The current radio station,
media type, and incoming calls will be
displayed. All HUD views may briefly display
audio information when the driver
uses the steering wheel controls to
adjust the audio settings appearing in
the instrument cluster.
Incoming phone calls appearing in the
instrument cluster may also display in
any HUD view.
Metric
English
Navigation View : This displays
digital speed, indicators from speed
view along with Turn-by-Turn
Navigation information in some

Cadillac Escalade Owner Manual (GMNA-Localizing-U.S./Canada/Mexico-
13566588) - 2020 - CRC - 4/24/19
INSTRUMENTS AND CONTROLS 135
vehicles. The compass heading is
displayed when navigation routing is
not active.
Navigation Turn-by-Turn Alerts
shown in the instrument cluster may
also be displayed in any HUD view.
Metric
English
Performance View : This displays
digital speed, indicators from speed
view along with rpm reading,
transmission positions, and gear shift
indicator (if equipped).
Care of the HUD
Clean the inside of the windshield to
remove any dirt or film that could
reduce the sharpness or clarity of the
HUD image.
Clean the HUD lens with a soft cloth
sprayed with glass cleaner. Wipe the
lens gently, then dry it.
HUD Troubleshooting
If you cannot see the HUD image
when the ignition is on, check that:
. Nothing is covering the HUD lens.
. The HUD brightness setting is not
too dim or too bright.
. The HUD is adjusted to the proper
height.
. Polarized sunglasses are not worn.
. The windshield and HUD lens are
clean.
If the HUD image is not correct,
contact your dealer.
The windshield is part of the HUD
system. See Windshield Replacement
0 277.
Vehicle Messages
Messages displayed on the DIC
indicate the status of the vehicle or
some action that may be needed to
correct a condition. Multiple messages
may appear one after another.
The messages that do not require
immediate action can be
acknowledged and cleared by pressing
SEL. The messages that require
immediate action cannot be cleared
until that action is performed.
All messages should be taken
seriously; clearing the message does
not correct the problem.
If a SERVICE message appears, see
your dealer.
Follow the instructions given in the
messages. The system displays
messages regarding the following
topics:
.
Service Messages
. Fluid Levels
. Vehicle Security
. Brakes

Cadillac Escalade Owner Manual (GMNA-Localizing-U.S./Canada/Mexico-
13566588) - 2020 - CRC - 4/24/19
156 INFOTAINMENT SYSTEM
Infotainment System
Introduction
Infotainment . . . . . . . . . . . . . . . . . . . . . 156
Introduction
Infotainment
See the infotainment manual for
information on the radio, audio
players, phone, navigation system,
Rear Seat Entertainment (RSE), and
voice or speech recognition,
if equipped. It also includes
information on settings.
Active Noise Cancellation (ANC)
If equipped, ANC reduces engine noise
in the vehicle’s interior. ANC requires
the factory-installed audio system,
radio, speakers, amplifier (if
equipped), induction system, and
exhaust system to work properly.
Deactivation is required by your
dealer if related aftermarket
equipment is installed.

Cadillac Escalade Owner Manual (GMNA-Localizing-U.S./Canada/Mexico-
13566588) - 2020 - CRC - 4/24/19
168 DRIVING AND OPERATING
.Watch the road. Do not read, take
notes, or look up information on
phones or other electronic devices.
. Designate a front seat passenger
to handle potential distractions.
. Become familiar with vehicle
features before driving, such as
programming favorite radio
stations and adjusting climate
control and seat settings. Program
all trip information into any
navigation device prior to driving.
. Wait until the vehicle is parked to
retrieve items that have fallen to
the floor.
. Stop or park the vehicle to tend to
children.
. Keep pets in an appropriate carrier
or restraint.
. Avoid stressful conversations
while driving, whether with a
passenger or on a cell phone.{Warning
Taking your eyes off the road too
long or too often could cause a
crash resulting in injury or death.
Focus your attention on driving.
Refer to the infotainment manual for
more information on using that
system and the navigation system,
if equipped, including pairing and
using a cell phone.
Defensive Driving
Defensive driving means “always
expect the unexpected.” The first step
in driving defensively is to wear the
seat belt. See Seat Belts057.
. Assume that other road users
(pedestrians, bicyclists, and other
drivers) are going to be careless
and make mistakes. Anticipate
what they might do and be ready.
. Allow enough following distance
between you and the driver in
front of you.
. Focus on the task of driving.
Drunk Driving
Death and injury associated with
drinking and driving is a global
tragedy.
{Warning
Drinking and then driving is very
dangerous. Your reflexes,
perceptions, attentiveness, and
judgment can be affected by even a
small amount of alcohol. You can
have a serious —or even fatal —
collision if you drive after drinking.
Do not drink and drive or ride with
a driver who has been drinking.
Ride home in a cab; or if you are
with a group, designate a driver
who will not drink.
Control of a Vehicle
Braking, steering, and accelerating are
important factors in helping to control
a vehicle while driving.

Cadillac Escalade Owner Manual (GMNA-Localizing-U.S./Canada/Mexico-
13566588) - 2020 - CRC - 4/24/19
CUSTOMER INFORMATION 369
request by police or similar
government office; as part of GM's
defense of litigation through the
discovery process; or, as required by
law. Data that GM collects or receives
may also be used for GM research
needs or may be made available to
others for research purposes, where a
need is shown and the data is not tied
to a specific vehicle or vehicle owner.
OnStar
If the vehicle is equipped with OnStar
and has an active service plan,
additional data may be collected and
transmitted through the OnStar
system. This includes information
about the vehicle’s operation;
collisions involving the vehicle; the
use of the vehicle and its features,
including infotainment; and the
location and approximate GPS speed
of the vehicle. Refer to the OnStar
Terms and Conditions and Privacy
Statement on the OnStar website.
SeeOnStar Additional Information
0 372.
Infotainment System
Using the navigation system may
result in the storage of destinations,
addresses, telephone numbers, and
other trip information. See the
infotainment manual for information
on stored data and for deletion
instructions.

Cadillac Escalade Owner Manual (GMNA-Localizing-U.S./Canada/Mexico-
13566588) - 2020 - CRC - 4/24/19
370 ONSTAR
OnStar
OnStar Overview
OnStar Overview . . . . . . . . . . . . . . . . . . 370
OnStar Services
Emergency . . . . . . . . . . . . . . . . . . . . . . . . 371
Security . . . . . . . . . . . . . . . . . . . . . . . . . . . 371
OnStar Additional Information
OnStar AdditionalInformation . . . . . . . . . . . . . . . . . . . . . 372
OnStar Overview
=Voice Command Button
QBlue OnStar Button
>Red Emergency Button
This vehicle may be equipped with a
comprehensive, in-vehicle system that
can connect to an OnStar Advisor for
Emergency, Security, Navigation,
Connections, and Diagnostics Services.
OnStar services may require a paid
service plan and data plan. OnStar
requires the vehicle battery and
electrical system, cellular service, and
GPS satellite signals to be available
and operating. OnStar acts as a link to
existing emergency service providers.
OnStar may collect information about
you and your vehicle, including
location information. See OnStar User
Terms, Privacy Statement, and Software Terms for more details
including system limitations at
www.onstar.com (U.S.) or
www.onstar.ca (Canada).
The OnStar system status light is next
to the OnStar buttons. If the status
light is:
.
Solid Green: System is ready.
. Flashing Green: On a call.
. Red: Indicates a problem.
. Off: System is off. PressQtwice
to speak with an OnStar Advisor.
Press
Qor call 1-888-4ONSTAR
(1-888-466-7827) to speak to an
Advisor.
Functionality of the Voice Command
button may vary by vehicle and
region.
Press
=to:
. Open the OnStar app on the
infotainment display. See the
infotainment manual for
information on how to use the
OnStar app.

Cadillac Escalade Owner Manual (GMNA-Localizing-U.S./Canada/Mexico-
13566588) - 2020 - CRC - 4/24/19
ONSTAR 371
Or
.Give OnStar Turn-by-Turn
Navigation voice commands.
. Obtain and customize the Wi-Fi
hotspot name or SSID and
password, if equipped.
Press
Qto connect to an Advisor to:
. Verify account information or
update contact information.
. Get driving directions.
. Receive a Diagnostic check of the
vehicle's key operating systems.
. Receive Roadside Assistance.
. Manage Wi-Fi Settings,
if equipped.
Press
>to get a priority connection
to an OnStar Advisor available 24/7 to:
. Get help for an emergency.
. Be a Good Samaritan or respond
to an AMBER Alert.
. Get assistance in severe weather
or other crisis situations and find
evacuation routes.
OnStar Services
Emergency
Emergency Services require an active
safety and security plan. With
Automatic Crash Response, built-in
sensors can automatically alert a
specially trained OnStar Advisor who
is immediately connected in to the
vehicle to help.
Press
>for a priority connection to
an OnStar Advisor who can contact
emergency service providers, direct
them to your exact location, and relay
important information.
With OnStar Crisis Assist, specially
trained Advisors are available
24 hours a day, 7 days a week, to
provide a central point of contact,
assistance, and information during a
crisis.
With Roadside Assistance, Advisors
can locate a nearby service provider to
help with a flat tire, a battery jump,
or an empty gas tank.
Security
If equipped, OnStar provides these
services:
. With Stolen Vehicle Assistance,
OnStar Advisors can use GPS to
pinpoint the vehicle and help
authorities quickly recover it.
. With Remote Ignition Block,
if equipped, OnStar can block the
engine from being restarted.
. With Stolen Vehicle Slowdown,
if equipped, OnStar can work with
law enforcement to gradually slow
the vehicle down.
Theft Alarm Notification
If equipped, if the doors are locked
and the vehicle alarm sounds, a
notification by text, e-mail, or phone
call will be sent. If the vehicle is
stolen, an OnStar Advisor can work
with authorities to recover the vehicle.

Cadillac Escalade Owner Manual (GMNA-Localizing-U.S./Canada/Mexico-
13566588) - 2020 - CRC - 4/24/19
ONSTAR 373
Services for People with
Disabilities
Advisors provide services to help with
physical disabilities and medical
conditions.
Press
Qto help:
. Locate a gas station with an
attendant to pump gas.
. Find a hotel, restaurant, etc., that
meets accessibility needs.
. Provide directions to the closest
hospital or pharmacy in urgent
situations.
TTY Users
OnStar has the ability to communicate
to deaf, hard-of-hearing,
or speech-impaired customers while in
the vehicle. The available
dealer-installed TTY system can
provide in-vehicle access to all OnStar
services, except Virtual Advisor and
OnStar Turn-by-Turn Navigation.
If equipped, TTY mode can be turned
on or off by touching Settings, then
Apps, and then Phone. When TTY mode is on, phone calls can be made
or received with OnStar using the
infotainment display.
OnStar Personal Identification
Number (PIN)
A PIN is needed to access some
OnStar services. The PIN will need to
be changed the first time when
speaking with an Advisor. To change
the OnStar PIN, contact an OnStar
Advisor by pressing
Qor calling
1-888-4ONSTAR.
Warranty
OnStar equipment may be warranted
as part of the vehicle warranty.
Languages
The vehicle can be programmed to
respond in multiple languages.
Press
Qand ask for an Advisor.
Advisors are available in English,
Spanish, and French. Available
languages may vary by country.
Potential Issues
OnStar cannot perform Remote Door
Unlock or Stolen Vehicle Assistance
after the vehicle has been off
continuously for 10 days without an
ignition cycle. If the vehicle has not
been started for 10 days, OnStar can
contact Roadside Assistance or a
locksmith to help gain access to the
vehicle.
Global Positioning System (GPS)
. Obstruction of the GPS can occur
in a large city with tall buildings;
in parking garages; around
airports; in tunnels and
underpasses; or in an area with
very dense trees. If GPS signals are
not available, the OnStar system
should still operate to call OnStar.
However, OnStar could have
difficulty identifying the exact
location.
. In emergency situations, OnStar
can use the last stored GPS
location to send to emergency
responders.