service CADILLAC ESCALADE 2020 Owner's Manual

Cadillac Escalade Owner Manual (GMNA-Localizing-U.S./Canada/Mexico-
13566588) - 2020 - CRC - 4/24/19
ContentsIntroduction . . . . . . . . . . . . . . . . . . . . . . . . . . 2
Keys, Doors, and Windows . . . . . . . . . . 7
Seats and Restraints . . . . . . . . . . . . . . . 40
Storage . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 100
Instruments and Controls . . . . . . . . 104
Lighting . . . . . . . . . . . . . . . . . . . . . . . . . . . . 148
Infotainment System . . . . . . . . . . . . . 156
Climate Controls . . . . . . . . . . . . . . . . . . 157
Driving and Operating . . . . . . . . . . . . 166
Vehicle Care . . . . . . . . . . . . . . . . . . . . . . . 255
Service and Maintenance . . . . . . . . . 338
Technical Data . . . . . . . . . . . . . . . . . . . . 352
Customer Information . . . . . . . . . . . . 356
Reporting Safety Defects . . . . . . . . . 366
OnStar . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 370
Connected Services . . . . . . . . . . . . . . . 377
Index . . . . . . . . . . . . . . . . . . . . . . . . 380

Cadillac Escalade Owner Manual (GMNA-Localizing-U.S./Canada/Mexico-
13566588) - 2020 - CRC - 4/24/19
2 INTRODUCTION
Introduction
The names, logos, emblems, slogans,
vehicle model names, and vehicle
body designs appearing in this manual
including, but not limited to, GM, the
GM logo, CADILLAC, the CADILLAC
Emblem, and ESCALADE are
trademarks and/or service marks of
General Motors LLC, its subsidiaries,
affiliates, or licensors.
For vehicles first sold in Canada,
substitute the name“General Motors
of Canada Company ”for Cadillac
Motor Division wherever it appears in
this manual. This manual describes features that
may or may not be on the vehicle
because of optional equipment that
was not purchased on the vehicle,
model variants, country specifications,
features/applications that may not be
available in your region, or changes
subsequent to the printing of this
owner’s manual.
Refer to the purchase documentation
relating to your specific vehicle to
confirm the features.
Keep this manual in the vehicle for
quick reference.
Canadian Vehicle Owners
A French language manual can be
obtained from your dealer, at
www.helminc.com, or from:
Propriétaires Canadiens
On peut obtenir un exemplaire de ce
guide en français auprès du
concessionnaire ou à l'adresse
suivante:Helm, Incorporated
Attention: Customer Service
47911 Halyard Drive
Plymouth, MI 48170
USA
Using this Manual
To quickly locate information about
the vehicle, use the Index in the back
of the manual. It is an alphabetical
list of what is in the manual and the
page number where it can be found.
Danger, Warning, and
Caution
Warning messages found on vehicle
labels and in this manual describe
hazards and what to do to avoid or
reduce them.
{Danger
Danger indicates a hazard with a
high level of risk which will result
in serious injury or death.
Litho in U.S.A.
Part No. 84367245 A First Printing©2019 General Motors LLC. All Rights Reserved.

Cadillac Escalade Owner Manual (GMNA-Localizing-U.S./Canada/Mexico-
13566588) - 2020 - CRC - 4/24/19
INTRODUCTION 3
{Warning
Warning indicates a hazard that
could result in injury or death.
Caution
Caution indicates a hazard that
could result in property or vehicle
damage.
A circle with a slash through it is a
safety symbol which means“Do Not,”
“Do not do this,” or“Do not let this
happen.”
Symbols
The vehicle has components and
labels that use symbols instead of
text. Symbols are shown along with the text describing the operation or
information relating to a specific
component, control, message, gauge,
or indicator.
M:
Shown when the owner’s manual
has additional instructions or
information.
*: Shown when the service manual
has additional instructions or
information.
0: Shown when there is more
information on another page —
“see page.”
Vehicle Symbol Chart
Here are some additional symbols that
may be found on the vehicle and what
they mean. See the features in this
manual for information.
u: Air Conditioning System
G:Air Conditioning Refrigerant Oil
9:Airbag Readiness Light
!:Antilock Brake System (ABS)
$:Brake System Warning Light
9:Dispose of Used Components
Properly
P: Do Not Apply High Pressure
Water
B: Engine Coolant Temperature
_:Flame/Fire Prohibited
H: Flammable
[:Forward Collision Alert
R: Fuse Block Cover Lock Location
+:Fuses
j:ISOFIX/LATCH System Child
Restraints
Q: Keep Fuse Block Covers Properly
Installed
|: Lane Change Alert
@:Lane Departure Warning
A:Lane Keep Assist
*:Malfunction Indicator Lamp
::Oil Pressure
X:Park Assist
~:Pedestrian Ahead Indicator
O:Power
7: Rear Cross Traffic Alert
I:Registered Technician

Cadillac Escalade Owner Manual (GMNA-Localizing-U.S./Canada/Mexico-
13566588) - 2020 - CRC - 4/24/19
8 KEYS, DOORS, AND WINDOWS
Press the button on the side of the
RKE transmitter to remove the key.
Never pull the key out without
pressing the button.
The key, inside the Remote Keyless
Entry (RKE) transmitter, can be used
for all locks.
See your dealer if a replacement key
or additional key is needed.
If locked out of the vehicle, see
Roadside Service0360.
With an active OnStar or connected
service plan, an OnStar Advisor may
remotely unlock the vehicle. See
OnStar Overview 0370.
Remote Keyless Entry
(RKE) System
See Radio Frequency Statement 0366. If there is a decrease in the Remote
Keyless Entry (RKE) operating range:
.
Check the distance. The
transmitter may be too far from
the vehicle.
. Check the location. Other vehicles
or objects may be blocking the
signal.
. Check the transmitter's battery.
See “Battery Replacement ”later in
this section.
. If the transmitter is still not
working correctly, see your dealer
or a qualified technician for
service.
Remote Keyless Entry
(RKE) System Operation
The Keyless Access system allows for
vehicle entry when the Remote
Keyless Entry (RKE) transmitter is
within 1 m (3 ft). See “Keyless Access
Operation ”later in this section.
The RKE transmitter functions may
work up to 60 m (197 ft) away from
the vehicle.

Cadillac Escalade Owner Manual (GMNA-Localizing-U.S./Canada/Mexico-
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22 KEYS, DOORS, AND WINDOWS
.Pressbtwice quickly on the RKE
transmitter until the liftgate
moves.
. Press
8on the overhead
console. The driver door must be
unlocked or locked without the
security armed.
. Press the touch pad on the
underside of the liftgate handle
after unlocking all doors. A locked
vehicle can be opened if the RKE
transmitter is within 1 m (3 ft) of
the touch pad.
.Presslon the bottom edge of
the liftgate next to the latch to
close.
Press any liftgate button, the touch
pad, or
bon the RKE transmitter
while the liftgate is moving to stop it.
Pressing any liftgate button or
pressing
btwice quickly on the RKE
transmitter restarts the operation in
the reverse direction. Pressing the
touch pad on the liftgate handle will
restart the motion, but only in the
opening direction.
Caution
Manually forcing the liftgate to
open or close during a power cycle
can damage the vehicle. Allow the
power cycle to complete.
The power liftgate may be temporarily
disabled in extremely low
temperatures, or after repeated power
cycling over a short period of time.
If this occurs, the liftgate can still be
operated manually. If the vehicle is shifted out of P (Park)
while the power function is in
progress, the liftgate will continue to
completion. If the vehicle is
accelerated before the liftgate has
completed moving, the liftgate may
stop or reverse direction. Check for
Driver Information Center (DIC)
messages and make sure the liftgate is
closed and latched before driving.
Falling Liftgate Detection
If the power liftgate automatically
closes after a power opening cycle, it
indicates that the system is reacting
to excess weight on the liftgate or a
possible support strut failure.
A repetitive chime will sound while
the falling liftgate detection feature is
operating. Remove any excess weight.
If the liftgate continues to
automatically close after opening, see
your dealer for service before using
the power liftgate.
Interfering with the power liftgate
motion or manually closing the
liftgate too quickly after power
opening may resemble a support strut
failure. This could also activate the
falling liftgate detection feature. Allow

Cadillac Escalade Owner Manual (GMNA-Localizing-U.S./Canada/Mexico-
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30 KEYS, DOORS, AND WINDOWS
The power sounder provides an
audible alarm which is distinct from
the vehicle’s horn. It has its own
power source, and can sound an alarm
if the vehicle’s battery is
compromised.
The inclination sensor can set off the
alarm if it senses movement of the
vehicle, such as a change in vehicle
orientation.
The intrusion sensor monitors the
vehicle interior, and can activate the
alarm if it senses unauthorized entry
into the vehicle’s interior. Do not
allow passengers or pets to remain in
the vehicle when the intrusion sensor
is activated.
Before arming the theft-deterrent
system and activating the intrusion
sensor:
.Make sure all doors and windows
are completely closed.
. Secure any loose items such as
sunshades.
. Make sure there are no
obstructions blocking the sensors
in the front overhead console. .
Close DVD screens before leaving
the vehicle.
Inclination and Intrusion
Sensors Disable Switch
It is recommended that the intrusion
and inclination sensors be deactivated
if pets are left in the vehicle or the
vehicle is being transported.
With the vehicle turned off, press
o
in the front overhead console. The
indicator light will come on
momentarily, indicating that these
sensors have been disabled for the
next alarm system arming cycle.
Steering Column Lock
If equipped, the steering column lock
is a theft-deterrent device. This
feature locks the steering column
when the vehicle is turned off and the
driver door is opened, or when the
driver door is opened and then the
vehicle is turned off. The steering
column unlocks when the vehicle is
turned on.
The Driver Information Center (DIC)
may display one of these messages:
.A message to service the steering
column lock indicates that an
issue has been detected with the
column lock feature and the
vehicle should be serviced.
. A message that the steering
column is locked indicates that
the engine is running, but the
steering column is still locked. It is
normal for the column to be
locked during a remote start, but
the column should unlock after
the brake pedal is pressed and the
vehicle is started. No message will
display during a remote start.

Cadillac Escalade Owner Manual (GMNA-Localizing-U.S./Canada/Mexico-
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KEYS, DOORS, AND WINDOWS 31
.A message that the steering wheel
must be turned and the vehicle
must be started again indicates
that the column lock mechanism
is bound, the column locking
device was unable to unlock the
steering column, and the vehicle
did not start. If this happens,
immediately turn the steering
wheel from side to side to unbind
the column lock. If this does not
unlock the steering column, turn
the vehicle off and open the driver
door to reset the system. Then
turn the vehicle on and
immediately turn the steering
wheel side to side for about
15 seconds. In some cases, it may
take significant force to unbind
the column.
To keep the steering column from
binding, straighten the front wheels
before turning off the vehicle.
Immobilizer
See Radio Frequency Statement 0366.
Immobilizer Operation
This vehicle has a passive
theft-deterrent system.
The system does not have to be
manually armed or disarmed.
The vehicle is automatically
immobilized when the vehicle is
turned off.
The immobilization system is
disarmed when the ignition is on and
a valid transmitter is found in the
vehicle.
The security light in the instrument
cluster comes on if there is a problem
with arming or disarming the
theft-deterrent system.
The system has one or more
transmitters matched to an
immobilizer control unit in the
vehicle. Only a correctly matched transmitter will start the vehicle.
If the transmitter is ever damaged,
you may not be able to start the
vehicle.
If the engine does not start and the
security light stays on, there is a
problem with the system. Turn the
vehicle off and try again.
If the RKE transmitter appears to be
undamaged, try another transmitter or
place the transmitter in the
transmitter pocket/insert next to the
center console storage area between
the driver and front passenger seats.
See
“Starting the Vehicle with a Low
Transmitter Battery” underRemote
Keyless Entry (RKE) System Operation
0 8.
If the engine does not start with the
other transmitter or when the
transmitter is in the pocket/insert, the
vehicle needs service. See your dealer
who can service the theft-deterrent
system and have a new transmitter
programmed to the vehicle.
Do not leave the transmitter or device
that disarms or deactivates the
theft-deterrent system in the vehicle.

Cadillac Escalade Owner Manual (GMNA-Localizing-U.S./Canada/Mexico-
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KEYS, DOORS, AND WINDOWS 35
{Warning
The Rear Camera Mirror (RCM) has
a limited view. Portions of the road,
vehicles, and other objects may not
be seen. Do not drive or park the
vehicle using only this camera.
Objects may appear closer than
they are. Check the outside mirrors
or glance over your shoulder when
making lane changes or merging.
Failure to use proper care may
result in injury, death, or vehicle
damage.
The camera that provides the Rear
Camera Mirror (RCM) image is above
the license plate, next to the Rear
Vision Camera (RVC).
To clean the rear camera, seeRear
Window Wiper/Washer 0107. Troubleshooting
If the tab is in the rearward position
and a blue screen and
dare displayed
in the mirror and the display shuts
off, see your dealer for service.
The RCM may not work properly or
display a clear image if:
. There is glare from the sun or
headlamps. This may obstruct
objects from view.
. Dirt, snow, or other debris blocks
the camera lens. Clean the lens
with a soft damp cloth.
. The back of the vehicle has been
damaged and the position and
mounting angle of the camera has
changed.

Cadillac Escalade Owner Manual (GMNA-Localizing-U.S./Canada/Mexico-
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SEATS AND RESTRAINTS 63
Push down on the release button to
move the height adjuster to the
desired position.
Move the adjuster up by pushing up
on the shoulder belt guide.
After the adjuster is set to the desired
position, try to move it down without
pushing the release button to make
sure it has locked into position.
Automatic Seat Belt Tightening
System
The vehicle may have the Automatic
Seat Belt Tightening System.The system activates during
emergency braking and/or sudden
driving maneuvers and releases when
driving conditions return to normal.
The system will not activate if the
Traction Control/Electronic Stability
Control system is not functioning
properly. See
Traction Control/
Electronic Stability Control 0203.
If there is a problem with the
Automatic Seat Belt Tightening
System, a message displays on the
Driver Information Center (DIC). If a
system unavailable message displays
repeatedly or a service message
displays, see your dealer. Other seat
belt functions are not affected by the
Automatic Seat Belt Tightening
System.
Seat Belt Pretensioners
This vehicle has seat belt
pretensioners for the front outboard
occupants. Although the seat belt
pretensioners cannot be seen, they are
part of the seat belt assembly. They
can help tighten the seat belts during
the early stages of a moderate to
severe frontal, near frontal, or rear crash if the threshold conditions for
pretensioner activation are met. Seat
belt pretensioners can also help
tighten the seat belts in a side crash
or a rollover event.
Pretensioners work only once. If the
pretensioners activate in a crash, the
pretensioners and probably other
parts of the vehicle's seat belt system
will need to be replaced. See
Replacing
Seat Belt System Parts after a Crash
0 66.
Do not sit on the outboard seat belt
while entering or exiting the vehicle or
at any time while sitting in the seat.
Sitting on the seat belt can damage
the webbing and hardware.
Rear Seat Belt Comfort Guides
{Warning
A seat belt that is not properly
worn may not provide the
protection needed in a crash. The
person wearing the belt could be
seriously injured. The shoulder belt (Continued)

Cadillac Escalade Owner Manual (GMNA-Localizing-U.S./Canada/Mexico-
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SEATS AND RESTRAINTS 73
{Warning
A crash severe enough to inflate the
airbags may have also damaged
important functions in the vehicle,
such as the fuel system, brake and
steering systems, etc. Even if the
vehicle appears to be drivable after
a moderate crash, there may be
concealed damage that could make
it difficult to safely operate the
vehicle.
Use caution if you should attempt
to restart the engine after a crash
has occurred.
In many crashes severe enough to
inflate the airbag, windshields are
broken by vehicle deformation.
Additional windshield breakage may
also occur from the front outboard
passenger airbag.
. Airbags are designed to inflate
only once. After an airbag inflates,
you will need some new parts for
the airbag system. If you do not
get them, the airbag system will not be there to help protect you in
another crash. A new system will
include airbag modules and
possibly other parts. The service
manual for the vehicle covers the
need to replace other parts.
. The vehicle has a crash sensing
and diagnostic module which
records information after a crash.
See Vehicle Data Recording and
Privacy 0367 and
Event Data Recorders 0368.
. Let only qualified technicians
work on the airbag systems.
Improper service can mean that
an airbag system will not work
properly. See your dealer for
service.
Passenger Sensing System
The vehicle has a passenger sensing
system for the front outboard
passenger position. The passenger
airbag status indicator will light on
the overhead console when the vehicle
is started.
United States
Canada and Mexico
The words ON and OFF, or the
symbols for on and off, will be visible
during the system check. When the
system check is complete, either the
word ON or OFF, or the symbol for on
or off, will be visible. See Passenger
Airbag Status Indicator 0120.
The passenger sensing system turns
off the front outboard passenger
frontal airbag under certain
conditions. No other airbag is affected
by the passenger sensing system.