service CADILLAC ESCALADE 2021 Owner's Guide

Cadillac Escalade Owner Manual (GMNA-Localizing-U.S./Canada/Mexico-
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166 INFOTAINMENT SYSTEM
successfully tunes to a HD station,
the HD logo will display and digital
audio will play.
2. Touch the display arrows or swipe the coverf low left/right to tune to
the previous or next HD Radio
station.
There may be a delay before the
station starts playing.
The HD Radio station number is
indicated next to the HD logo.
HD Radio stations can be saved as
favorites.
For a list of all stations, see
www.hdradio.com.
HD Radio Troubleshooting
Digital Audio Delay : Wait for the
signal to process. This can take
several seconds.
Volume Change, Audio Skip, Echo,
Digital Audio Lost : Station signal
strength may be weak, the station is
out of range, or the station may be
out of alignment. Verify proper
reception on another station. If the HD Radio signal weakens while
listening to HD1, the radio will
automatically switch to the analog
version of the radio station.
If the HD Radio signal loses reception
while listening to stations HD2 to
HD8, the radio mutes until the signal
can be recovered or until the station is
changed.
HD Radio can be disabled if driving in
a weak signal area. Touch HD Radio
On/Off to toggle HD Radio reception
on and off.
Radio Data System (RDS)
If equipped, RDS features are available
for use only on FM stations that
broadcast RDS information. With RDS,
the radio can:
.Group stations by Category (i.e.,
Program Type) such as Rock, Jazz,
Classical, etc.
.Display messages from radio
stations.
This system relies on receiving
specific information from these
stations and only works when the
information is available. It is possible that a radio station could broadcast
incorrect information that causes the
radio features to work improperly.
If this happens, contact the radio
station.
When information is broadcast from a
RDS station, the station name or call
letters display on the audio screen.
Radio text supporting the currently
playing broadcast may also appear.
Satellite Radio
SiriusXM Radio Service
If equipped, vehicles with a valid
SiriusXM radio subscription can
receive SiriusXM programming.
SiriusXM radio has a wide variety of
programming and commercial-free
music, coast to coast, in digital-quality
sound. In the U.S., see
www.siriusxm.com or call
1-888-601-6296. In Canada, see
www.siriusxm.ca or call
1-877-438-9677.
When SiriusXM is active, the channel
name, number, song title, and artist
appear on the display.

Cadillac Escalade Owner Manual (GMNA-Localizing-U.S./Canada/Mexico-
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INFOTAINMENT SYSTEM 167
SiriusXM with 360L
SiriusXM with 360L interface has
enhanced in-vehicle listening
experience for subscribers. The
experience now offers more categories
and system learned recommendations
toward discovering more personalized
content.
To use the full SiriusXM 360L
program, including streaming content
and listening recommendations,
OnStar Connected Access is required.
Connected vehicle services vary by
model and require a complete working
electrical system, cell reception, and
GPS signal. An active connected plan
is required.
Reference the SiriusXM user guide for
use and subscription information.
Finding a Channel
Seeking a Channel
From the SiriusXM active source page,
touch
SCH or CHTto seek for the
previous or next channel. Touch
H
to save the channel as a favorite.
Browsing Categories
Touch
(to show the following
categories:
.For You
.Music
.Sports
.News
.Talk
Touching a category will show the
channels associated with that
category. Direct Tune
Access Direct Tune by touching)to
bring up the keypad. Navigate through
all channels using
SCH or CHTon
the Direct Tune display. Directly enter
a channel using the keypad and touch
GO. When a new channel is entered,
the information about that channel
displays on the right side. This
information will update with each new
channel. Touch
Hto save the
channel as a favorite.
Favorites
From the active audio source page,
choose
qFavorites from the list at
the left side to display a list of audio
favorites.

Cadillac Escalade Owner Manual (GMNA-Localizing-U.S./Canada/Mexico-
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168 INFOTAINMENT SYSTEM
Favorites are stored by touchingH.
This will highlight indicating that it is
now saved as a favorite.
User Settings
From the SiriusXM source main page,
touch
%to display the following:
.Audio Settings
.Listener Options
.Account Information
Audio Settings
Touch
*to display the Audio
Settings menu. See “Audio Settings”in
AM-FM Radio 0163.
Listener Options
Select and the following may display:
SiriusXM Favorites : Touch to show
XM favorite channels.
History : Touch to show history of
channels.
Listener Settings : Touch to hide
explicit language channels and
content, start songs at the beginning
when tuning a music channel, or reset
the listening history. Account Information
Select to show the XM account
information.
Radio Reception
Unplug electronic devices from the
accessory power outlets if there is
interference or static in the radio.
FM
FM signals only reach about 16 to
65 km (10 to 40 mi). Although the
radio has a built-in electronic circuit
that automatically works to reduce
interference, some static can occur,
especially around tall buildings or
hills, causing the sound to fade in
and out.
AM
The range for most AM stations is
greater than for FM, especially at
night. The longer range can cause
station frequencies to interfere with
each other. Static can also occur when
things like storms and power lines
interfere with radio reception. When
this happens, try reducing the treble
on the radio.
SiriusXM Satellite Radio Service
If equipped, SiriusXM Satellite Radio
Service provides digital radio
reception. Tall buildings or hills can
interfere with satellite radio signals,
causing the sound to fade in and out.
In addition, traveling or standing
under heavy foliage, bridges, garages,
or tunnels may cause loss of the
SiriusXM signal for a period of time.
Some cellular services may interfere
with SXM reception causing loss of
signal.
Mobile Device Usage
Mobile device usage, such as making
or receiving calls, charging, or just
having the mobile device on may
cause static interference in the radio.
Unplug the mobile device or turn it
off if this happens.
Multi-Band Antenna
The roof antenna may be used for
radio, navigation, and OnStar,
depending on the equipped options.
Keep clear of obstructions for clear

Cadillac Escalade Owner Manual (GMNA-Localizing-U.S./Canada/Mexico-
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INFOTAINMENT SYSTEM 169
reception. If the vehicle has a sunroof,
and it is open, reception can also be
affected.
Audio Players
Avoiding Untrusted Media
Devices
When using media devices such as SD
cards, USB devices, and mobile
devices, consider the source.
Untrusted media devices could
contain files that affect system
operation or performance. Avoid use if
the content or origin cannot be
trusted.
USB Port
Audio stored on a USB device may be
listened to.
The vehicle may be equipped with two
USB ports in the center console under
the armrest and another two on the
center stack. These ports are for data
and charging. There may also be two
USB ports at the rear of the centerconsole and a USB port on each side
of the third row seats for
charging only.
Caution
To avoid vehicle damage, unplug all
accessories and disconnect all
accessory cables from the vehicle
when not in use. Accessory cables
left plugged into the vehicle,
unconnected to a device, could be
damaged or cause an electrical
short if the unconnected end comes
in contact with liquids or another
power source such as the accessory
power outlet.
Playing from a USB
A USB mass storage device can be
connected to the USB port.
Audio extensions supported by the
USB may include:
.MP3
.AAC
.OGG
.3GPGracenote
When plugging in a USB device,
Gracenote service builds voice tags for
music. Voice tags allow artists, albums
with hard to pronounce names, and
nicknames to be used to play music
through voice recognition, if equipped.
While indexing, infotainment features
may be available.
My Media Library
MyMedia is only available when more
than one indexed device is connected.
It allows access to content from all
indexed media sources. MyMedia will
show as an available source in the
Source page.
USB MP3 Player and USB Devices
The USB MP3 players and USB devices
connected must comply with the USB
Mass Storage Class specification
(USB MSC).
To play a USB device:
1. Connect the USB.
2. Touch Audio from the Home Page.
3. Touch the More option and then touch the USB device.

Cadillac Escalade Owner Manual (GMNA-Localizing-U.S./Canada/Mexico-
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Bluetooth Sound Menu
See“Infotainment System Sound
Menu ”under AM-FM Radio 0163.
Manage Bluetooth Devices
From the Home Page: 1. Touch Audio.
2. Touch Bluetooth.
3. Touch Devices to add or delete devices.
When touching Bluetooth, the radio
may not be able to launch the audio
player on the connected device to
start playing. When the vehicle is not
moving, use the mobile device to
begin playback.
All devices launch audio differently.
When selecting Bluetooth as a source,
the radio may show as paused on the
display. Press play on the device or
touch
pon the display to begin
playback.
Browse functionality will be provided
where supported by the Bluetooth
device. This media content will not be
part of the MyMedia source mode. Some smartphones support sending
Bluetooth music information to
display on the radio. When the radio
receives this information, it will check
to see if any is available and display it.
For more information about supported
Bluetooth features, see
my.cadillac.com/learn.
OnStar System
4G LTE
If equipped with 4G LTE, up to seven
devices, such as smartphones, tablets,
and laptops, can be connected to
high-speed Internet through the
vehicle’s built-in Wi-Fi hotspot.
Call 1-888-4ONSTAR (1-888-466-7827)
to connect to an OnStar Advisor for
assistance. See www.onstar.com for
vehicle availability, details, and system
limitations. Service and connectivity
may vary by make, model, year,
carrier, availability, and conditions. 4G
LTE service is available in select
markets. 4G LTE performance is based
on industry averages and vehicle
systems design. Some services require
a data plan.
The OnStar App
If equipped, the infotainment system
has OnStar controls in the embedded
OnStar app on the Home Page. Most
OnStar functions that can be
performed with the buttons can be
done using the app. To open the app,
touch the OnStar icon on the Home
Page. App updates require a
corresponding service plan. Features
vary by region and model. Features
are subject to change. For more
information, see my.cadillac.com/learn
or press
Q.
Services
The Services tab displays the default
view for the app. Use this page to
launch the available OnStar services.
Touch a service to open its display.
Touch Wi-Fi to launch the
connections manager. Advisor Call,
Account, and Help are the other tiled
options.
Advisor Call
Selecting Advisor Call is the same as
pressing
Qor calling 1-888-4ONSTAR
(1-888-466-7827). The X option in the

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INFOTAINMENT SYSTEM 185
.An application on the smartphone
that can send destinations to the
vehicle.
.An application downloaded to the
vehicle that can send destinations
to the navigation system.
Waypoints
Add up to five waypoints, which are
additional destinations, along the
route. To add an additional stop or
waypoint:1. From active guidance, touch Add a Stop.
2. Search for the destination using One-Box, Voice search, or the Quick
Category icons.
3. Choose search results Along Route, Nearby, or Near Destination.
4. Choose the desired waypoint and touch Add to Trip.
Route options are not available for
waypoints. Arriving at a Waypoint
When approaching a waypoint, the
system will display a Destination
Arrival view. To continue on to the
next destination touch the Done
message on the infotainment display.
Editing a Waypoint
When waypoints are added during
active guidance, the system allows a
stop to be deleted or the order to be
changed.
To edit a waypoint, touch
Destinations. The following options
will be available:
.Modify destination order by
touching the arrow buttons on the
waypoint destinations list.
.Delete a waypoint by touching the
trash can icon. The icon can be
selected again to re-add the
waypoint in case it was accidentally
selected. Touch
zon the top right
corner so the system can recalculate
the route. If there is only one address in the
destinations list, the system will
disable the move and delete
functions. The system will not allow
the final destination to be deleted.
Map Information
Road network attributes are contained
in the map database for map
information. Attributes include
information such as street names,
street addresses, and turn restrictions.
A detailed area includes all major
highways, service roads, and
residential roads. The detailed areas
include Places of Interest (POIs) such
as restaurants, airports, banks,
hospitals, police stations, gas stations,
tourist attractions, and historical
monuments.
If the vehicle does not have an
applicable service plan, the map
database may not include data for
newly constructed areas or map
database corrections that are
completed after production. The
navigation system provides full route
guidance in the detailed map areas.

Cadillac Escalade Owner Manual (GMNA-Localizing-U.S./Canada/Mexico-
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INFOTAINMENT SYSTEM 189
Smart Parking Icons
When approaching destination, the
system will attempt to display nearby
parking destinations with pricing
information, if available.
Report an Issue Using POI Details (If
Equipped)
In the POI details page, a POI issue
can be reported if the data is not
accurate or the address is incorrect.
Touch Report an Issue near the
bottom of the display to access the
issue selection page. Touch one of the
predefined issues on the selection
page, then touch Send. The system
will send the information for analysis.
Connected Navigation
Connected Navigation is a
subscription service that enables
certain capabilities within the
navigation system, such as Traffic,
Smart Search/Routing, and
Personalized Navigation capabilities.
The system will show an alert when
the subscription is expiring and will
ask to renew the plan.
Global Positioning
System (GPS)
If equipped, the position of the vehicle
is determined by using satellite
signals, various vehicle signals, and
map data.
At times, other interference such as
the satellite condition, road
configuration, condition of the vehicle,
and/or other circumstances can affect
the navigation system's ability to
determine the accurate position of the
vehicle.
The GPS shows the current position of
the vehicle using signals sent by GPS
satellites. When the vehicle is not
receiving signals from the satellites, a
symbol appears in the status bar.
This system might not be available or
interference can occur if any of the
following are true:
.Signals are obstructed by tall
buildings, trees, large trucks, or a
tunnel.
.Satellites are being repaired or
improved.For more information if the GPS is not
functioning properly, see
Problems
with Route Guidance 0190 and
If the System Needs Service 0190.
Vehicle Positioning
At times, the position of the vehicle
on the map could be inaccurate due to
one or more of the following reasons:
.The road system has changed.
.The vehicle is driving on slippery
road surfaces such as sand, gravel,
or snow.
.The vehicle is traveling on winding
roads or long, straight roads.
.The vehicle is approaching a tall
building or a large vehicle.
.The surface streets run parallel to a
freeway.
.The vehicle has been transferred by
a vehicle carrier or a ferry.
.The current position calibration is
set incorrectly.
.The vehicle is traveling at high
speed.
.The vehicle changes directions more
than once, or the vehicle is turning
on a turn table in a parking lot.

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190 INFOTAINMENT SYSTEM
.The vehicle is entering and/or
exiting a parking lot, garage, or a lot
with a roof.
.The GPS signal is not received.
.A roof carrier is installed on the
vehicle.
.Tire chains are installed on the
vehicle.
.The tires are replaced or worn.
.The tire pressure for the tires is
incorrect.
.This is the first navigation use after
the map data is updated.
.The 12-volt battery has been
disconnected for several days.
.The vehicle is driving in heavy
traffic where driving is at low
speeds, and the vehicle is stopped
and started repeatedly.
Problems with Route
Guidance
Inappropriate route guidance can
occur under one or more of the
following conditions:
.The turn was not made on the road
indicated.
.Route guidance might not be
available when using automatic
rerouting for the next right or
left turn.
.The route might not be changed
when using automatic rerouting.
.There is no route guidance when
turning at an intersection.
.Plural names of places might be
announced occasionally.
.It could take a long time to operate
automatic rerouting during
high-speed driving.
.Automatic rerouting might display a
route returning to the set waypoint
if heading for a destination without
passing through a set waypoint.
.The route prohibits the entry of a
vehicle due to a regulation by time
or season or any other regulation
which may be given.
.Some routes might not be searched.
.The route to the destination might
not be shown if there are new roads,
if roads have recently changed, or if
certain roads are not listed in the
map data. SeeMaps0183. To recalibrate the vehicle's position on
the map, park with the vehicle
running for two to five minutes, until
the vehicle position updates. Make
sure the vehicle is parked in a location
that is safe and has a clear view of the
sky and away from large obstructions.
If the System Needs
Service
If the navigation system needs service,
see your dealer.
Map Data Updates
The map data in the vehicle is the
most up-to-date information available
when the vehicle was produced.
See www.gmnavdisc.com for details on
ordering, purchasing, and installing a
new or replacement SD card. Features
are subject to change. For more
information on this feature, see
my.cadillac.com/learn.

Cadillac Escalade Owner Manual (GMNA-Localizing-U.S./Canada/Mexico-
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INFOTAINMENT SYSTEM 201
1. Touch the Phone icon on theHome Page.
2. Touch Keypad and enter partial phone numbers or contact names
using the digits on the keypad to
search.
Results will show on the right side
of the display. Touch one to place
a call.
Accepting or Declining a Call
When an incoming call is received, the
infotainment system mutes and a ring
tone is heard in the vehicle.
Accepting a Call
Use the steering wheel scroll wheel to
select
#, otherwise press6on steering
wheel controls.
Declining a Call
Use steering wheel scroll wheel to
select
K.
Call Waiting
Call waiting must be supported on the
Bluetooth cell phone and enabled by
the wireless service carrier to work. Accepting a Call
Press
6on steering wheel controls to
answer.
Declining a Call
Use steering wheel scroll wheel to
select
Kto decline.
Switching Between Calls (Call
Waiting Calls Only)
To switch between calls, touch Phone
on the Home Page to display Call
View. While in Call View, touch the
call information of the call on hold to
change calls.
Three-Way Calling
Three-way calling must be supported
on the Bluetooth cell phone and
enabled by the wireless service carrier
to work.
To start a three-way call while in a
current call: 1. In the Call View, touch Add Call to add another call.
2. Initiate the second call by selecting from Recents, Contacts, or Keypad. 3. When the second call is active,
touch the merge icon to conference
the three-way call together.
Ending a Call
.Press6on the steering wheel
controls.
.Touch#on the infotainment
display, next to a call, to end only
that call.
Dual Tone Multi-Frequency
(DTMF) Tones
The in-vehicle Bluetooth system can
send numbers during a call. This is
used when calling a menu-driven
phone system. Use the Keypad to
enter the number.
Phone Settings
Touch6on the home page and then
touch Settings. The following may
display:
.Contacts
.Active Call View
.OnStar Phone TTY Mode

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Networks
This will show connected and
available Wi-Fi networks.
If a 4G LTE data package is not active
on the vehicle, the infotainment
system can be connected to an
external protected Wi-Fi network,
such as a mobile device or home
hotspot, to utilize connected services.
Device Remote Access
Touch and the following may display:
.Remote Access: Select to control
devices with an installed OnStar app
linked to this vehicle by USB or the
Wi-Fi hotspot.
Language
This will set the display language used
on the infotainment display and
instrument cluster. It may also use the
selected language for voice
recognition and audio feedback. Select
from the available languages.
Privacy
Touch and the following may display:
.Location Services: Select to allow
apps and services to identify the
vehicle location.
.Voice Recognition Sharing: Select to
send voice sessions to a cloud-based
voice recognition system.
.Types: This setting lists permissions
considered sensitive by Android,
and the apps that are currently
allowed to use each permission.
.Used By Applications: This setting
lists each application and its
allowed permissions.
Software Updates
If equipped, the vehicle can download
and install select software updates
over a wireless connection. The
system will prompt for certain
updates to be downloaded and
installed. There is also an option to
check for updates manually.
To manually check for updates, touch
Settings on the Home Page and select
the System tab. Follow the on-screen
prompts. There are two options
available under Software Updates,
"Check for Updates" and "Previous
Updates". Selecting "Check for Updates", will check and list if any
updates are available for this vehicle.
"No updates available" will display if
there is no update available. Selecting
"Previous Updates" will list all the
previous SW version(s) installed in the
vehicle. The steps to check for,
download, and install updates may
vary by vehicle.
The vehicle can be used normally
during the software download. Once
the download is complete, there may
be a prompt to accept the installation
of the update upon the next ignition
cycle or the next time the vehicle is
shifted into P (Park). For most
updates, the vehicle will be disabled
and cannot be driven during the
installation. The system will deliver
messages indicating success or error
during and after the download and
installation processes.
Downloading Over-the-Air vehicle
software updates requires Internet
connectivity, which can be accessed
through the vehicle’s built-in 4G LTE
connection, if equipped and active.
If required, data plans are provided by
a third party. Optionally, a secure