check CADILLAC ESCALADE 2023 Service Manual

Cadillac Escalade Owner Manual (GMNA-Localizing-U.S./Canada/Mexico-
16417396) - 2023 - CRC - 5/9/22
Infotainment System 163
The menu may contain the following:
Remember Screen Power Status
Select to have rear screens automatically
power on when the vehicle is started.
Rear Screen Voice-Over
Select to have Video Voice Over for the
individual rear screens.
Allowed Applications
Select to choose which applications are
visible.
Account
Select to show the vehicle data plan.
Reset Rear Media
Select to reset the applications.
Rear Media Terms of Use
Select to view the terms of use.
Privacy Statement
Select to view the Privacy statement.
RSI Troubleshooting
No power :The ignition might not be on or
in accessory mode. There is no sound from the headphones
with the indicator light on :
Make sure the
headphones have sufficient charge. Plug the
headphones to a USB-C port to charge.
Check to see if headphones are paired to the
screens. Make sure that you are listening in
to the correct screen by pressing the
channel select button.
If the steps above do not work, then unpair
the headphones from the RSI screens, turn
the headphones off, turn them back on and
attempt to pair them. See pairing
procedures for the Bluetooth headphone
previously in this section.
Video Distortion
Video distortion can occur when operating
cellular phones, scanners, CB radios, Global
Positioning Systems (GPS), two-way radios,
mobile faxes, or walkie talkies.
It might be necessary to turn off the video
player when operating one of these devices
in or near the vehicle.
Navigation
Using the Navigation System
If equipped, launch the Nav application by
touching the Nav icon on the Home Page or
on the shortcut tray near the left side of
the infotainment display.
When the Nav application is launched for
the first time, a product walkthrough is
available. Use of the feature requires the
Terms and Conditions and the Privacy
statement to be confirmed. If available and
signed into a profile, it is also suggested to
enable and confirm Personalized Navigation.
Personalized Navigation (If Equipped)
If Personalized Navigation is available and
confirmed, this feature learns preferences by
remembering where the vehicle has been.
It uses the locations and navigation history
to personalize routes and results.
Personalized Navigation may learn elements
such as:
.Personalized routes based on preferred
streets.
.Search results that provide best matches
at the top of the list.
.Predictive traffic.

Cadillac Escalade Owner Manual (GMNA-Localizing-U.S./Canada/Mexico-
16417396) - 2023 - CRC - 5/9/22
166 Infotainment System
‐Tone Only
‐ None
Traffic Preferences (If Equipped)
While in Map View, select Settings, then
More Settings, and then Traffic Preferences.
When Show Traffic on Map is turned on, the
feature provides an overview of the traffic
flow using different coded colors. The
following options are available for rerouting:
.Show Traffic Flow on Map –Toggles
whether or not the flow of traffic is
shown on the map.
.Auto Reroute –The system will
automatically reroute if the system
detects there is a traffic issue ahead.
.Ask Before Rerouting (Default) –If the
system detects there is a traffic issue
ahead, it will display a pop-up with
details about the issue. Choose to reroute
or cancel the alert.
.Never Check –The system will not check
for a better route until one of the above
options is selected.
Alert Preferences
Set alerts on or off during both inactive and
active guidance views. The following alerts
may be available:
.Road Safety Alerts –Touch to display
upcoming School Zones.
.Traffic Camera Alerts
Manage History
Touch Manage History to access the History
options:
.Clear Recent Destinations –Touch\to
clear the recent destinations.
.Clear Search History –Touch\to clear
the search history.
Navigation Privacy
Touch to change the navigation privacy
settings. The Navigation Privacy settings are:
.Collect Data with Profile Information –
Turn this on to enable Personalized
Navigation. See “Personalized Navigation”
earlier in this section.
.Collect Anonymized Data –Turn this on
to enable improvement in Nav product
quality.
About
Touch to display software information,
such as:
.Telenav Terms and Conditions
.Telenav Privacy Statement
.Navigation Version
Maps
The Nav application requires a map database
to run. It is stored on an SD card that is
connected to the infotainment system. If the
map database is not available, a missing SD
card error message will be displayed.
SD Card Error Messages
The SD card only works for one unique
vehicle. The SD card must pass
authentication verification to be used for
that specific vehicle. Potential error scenarios
and messages include:
.The SD card has initialized for the first
time: “Once initialized, this SD card can
only be used for navigation in this
vehicle.”
.The SD card is not working properly: “SD
card is not functioning properly.
(Error Code).”
.The SD card is not paired with the
existing system: “This SD card is not valid
for navigation in this vehicle. See Owner’s
Manual for more detail or visit your
dealer.”
.The SD card has been removed from the
slot: “SD card has been removed.
(Error Code).”

Cadillac Escalade Owner Manual (GMNA-Localizing-U.S./Canada/Mexico-
16417396) - 2023 - CRC - 5/9/22
170 Infotainment System
exit from the current vehicle position, and
convenience stops that may be available,
such as gas, coffee, food, and lodging.
Next Maneuver Menu
When in Active Guidance, the Next
Maneuver Turn Arrow, Street Name, and
Maneuver Distance are shown in the Next
Maneuver at the top of the menu to the left
of the map. ETA and Distance to Destination
are displayed in the same place as the Next
Maneuver information, but appear above the
Next Maneuver Turn Arrow.
Repeat Voice Guidance
This symbol indicates the next guidance
maneuver. Touch it to repeat the last
spoken guidance instruction.Incident Alert (If Equipped)
During active guidance, if the system
determines that there is an incident ahead
but there is not a better route, the system
will play a tone and show a Quick Notice.
This will only show once per incident.
Incident Reports (If Equipped)
Incident report icons, along with traffic flow
data, display on the map during both active
and inactive guidance.
End Trip
Touch End Trip to end active guidance and
return to inactive guidance.
Resume Trip
The trip can be resumed if it was canceled
by touching Resume Trip at the top of the
Navigation menu.
If the system has determined that the
destination has been reached, either because
the arrival view displayed or the destination
has been passed, the Resume Trip option
will not appear.
Favorites
The navigation favorites can have addresses
or POIs that have been saved through the
favorite icon on the details view.Accessing Favorites
Touch Favorites in the Navigation menu.
Saving Favorites
Favorites can be added from a number of
the system’s applications. Touch the
favorites icon to save content as a favorite.
Editing Favorites
Favorites can be edited by selecting the Edit
button for the favorite and updating the
content. Tap and hold on the Favorites item
to enter Edit page.
Reorder Favorites
Touch and hold the Reorder button on the
right side on a favorite item, then continue
to hold and drag it to the desired position
in the list.
Delete Favorites
Touch the checkbox next to the favorite and
select Delete.
Delete all favorites by selecting Delete All.
Recents
Touch Recents in the Navigation menu.

Cadillac Escalade Owner Manual (GMNA-Localizing-U.S./Canada/Mexico-
16417396) - 2023 - CRC - 5/9/22
Infotainment System 185
If a 4G LTE data package is not active on the
vehicle, the infotainment system can be
connected to an external protected Wi-Fi
network, such as a mobile device or home
hotspot, to utilize connected services.
Device Remote Access
Allows devices to interact with vehicle
features and access data.
Language
Sets the display language used on the
infotainment display. It may also use the
selected language for voice recognition and
audio feedback.
Privacy
Allows adjustment of the infotainment
privacy settings.
Software Updates
If equipped, the vehicle can download and
install select software updates over a
wireless connection. The system will prompt
for certain updates to be downloaded and
installed. There is also an option to check
for updates manually.
To manually check for updates, touch
Settings on the Home Page and select the
System tab. Follow the on-screen prompts.There are two options available under
Software Updates, "Check for Updates" and
"Previous Updates". Selecting "Check for
Updates", will check and list if any updates
are available for this vehicle. "No updates
available" will display if there is no update
available. Selecting "Previous Updates" will
list all the previous SW version(s) installed
in the vehicle. The steps to check for,
download, and install updates may vary by
vehicle.
The vehicle can be used normally during the
software download. Once the download is
complete, there may be a prompt to accept
the installation of the update upon the next
ignition cycle or the next time the vehicle is
shifted into P (Park). For most updates, the
vehicle will be disabled and cannot be driven
during the installation. The system will
deliver messages indicating success or error
during and after the download and
installation processes.
Downloading Over-the-Air vehicle software
updates requires Internet connectivity, which
can be accessed through the vehicle’s
built-in 4G LTE connection, if equipped and
active. If required, data plans are provided
by a third party. Optionally, a secure Wi-Fi
hotspot such as a compatible mobile device
hotspot, home hotspot, or public hotspot
can be used. Applicable data rates may
apply.
To connect the infotainment system to a
secured mobile device hotspot, home
hotspot, or public hotspot, touch Settings on
the Home Page, select the System tab,
followed by Wi-Fi Networks. Select the
appropriate Wi-Fi network, and follow the
on-screen prompts. Download speeds
may vary.
On most compatible mobile devices,
activation of the Wi-Fi hotspot is in the
Settings menu under Mobile Network
Sharing, Personal Hotspot, Mobile Hotspot,
or similar.
Availability of Over-the-Air software updates
varies by vehicle and country. Features are
subject to change. For more information on
this feature, see
Online Account0429 for
details.
Download Preferences
Allows the infotainment system to disable
or enable the download of new updates in
the background.

Cadillac Escalade Owner Manual (GMNA-Localizing-U.S./Canada/Mexico-
16417396) - 2023 - CRC - 5/9/22
202 Climate Controls
display. When locked the rear climate
control system cannot be adjusted from the
rear climate controls on the rear of the
center console.
Automatic Operation
Rear AUTO :Touch to turn on or off. The air
delivery and fan speed are controlled
automatically. The AUTO indicator appears
on the display on the rear of the center
console. If the Mode or fan control buttons
are manually adjusted, this cancels the
automatic operation.
Manual Operation
A«/ªAª: Touch or press the fan
controls on the rear climate display or on
the rear of the center console to increase or
decrease the airflow. Pressing
A «when
the system is off will turn the system on.
The air delivery mode remains in its
previous setting.
«/ª: Touch or press and hold the rear
temperature controls on the rear climate
display or on the rear of the center console
to adjust the rear passenger temperature.
Press
«for warmer air and pressªfor
cooler air.
Y/\/Y: Touch the desired mode on
the rear climate display or the MODE button
on the rear of the center console to change
the direction of the airflow in the rear
seating area.
MorL: If equipped, pressMorLto
heat the left or right outboard seat cushion.
See Heated Rear Seats 052.
Air Vents
Adjustable air vents are in the center and on
the side of the instrument panel.
1. Slider Knob Move the slider knob (1) to change the
direction of the airflow and to shut off the
air flow. The horizontal vanes rotate up and
down. A metallic click sounds every time
they pass through the horizontal position.
Operation Tips
.Clear away any ice, snow, or leaves from
the air inlets at the base of the
windshield that could block the flow of
air into the vehicle.
.Clear snow off the hood to improve
visibility and help decrease moisture
drawn into the vehicle.
.When you enter a vehicle in cold
weather, press the fan up button to the
maximum fan level before driving. This
helps clear the intake ducts of snow and
moisture, and reduces the chance of
fogging the inside of the window.
.Keep the air path under the front seats
clear of objects to help circulate the air
inside of the vehicle more effectively.
.Use of non-GM approved hood deflectors
can adversely affect the performance of
the system. Check with your dealer
before adding equipment to the outside
of the vehicle.

Cadillac Escalade Owner Manual (GMNA-Localizing-U.S./Canada/Mexico-
16417396) - 2023 - CRC - 5/11/22
Driving and Operating 209
2. Turn the steering wheel aboutone-eighth of a turn, until the right front
tire contacts the pavement edge.
3. Turn the steering wheel to go straight down the roadway.
Loss of Control
Skidding
There are three types of skids that
correspond to the vehicle's three control
systems:
.Braking Skid —wheels are not rolling.
.Steering or Cornering Skid —too much
speed or steering in a curve causes tires
to slip and lose cornering force.
.Acceleration Skid —too much throttle
causes the driving wheels to spin.
Defensive drivers avoid most skids by taking
reasonable care suited to existing conditions,
and by not overdriving those conditions. But
skids are always possible.
If the vehicle starts to slide, follow these
suggestions:
.Ease your foot off the accelerator pedal
and steer the way you want the vehicle
to go. The vehicle may straighten out. Be
ready for a second skid if it occurs.
.Slow down and adjust your driving
according to weather conditions. Stopping
distance can be longer and vehicle control
can be affected when traction is reduced
by water, snow, ice, gravel, or other
material on the road. Learn to recognize
warning clues —such as enough water,
ice, or packed snow on the road to make
a mirrored surface —and slow down
when you have any doubt.
.Try to avoid sudden steering, acceleration,
or braking, including reducing vehicle
speed by shifting to a lower gear. Any
sudden changes could cause the tires to
slide.
Remember: Antilock brakes help avoid only
the braking skid.
Off-Road Driving
Four-wheel-drive vehicles can be used for
off-road driving. Vehicles without four-wheel
drive and vehicles not equipped with All
Terrain (AT) or On-Off Road (OOR) tires must
not be driven off-road except on a level,
solid surface. For contact information about
the original equipment tires, see the
warranty manual.
One of the best ways for successful off-road
driving is to control the speed.
{Warning
When driving off-road, bouncing and
quick changes in direction can easily
throw you out of position. This could
cause you to lose control and crash. You
and your passengers should always wear
seat belts.
Before Driving Off-Road
.Have all necessary maintenance and
service work completed.
.Fuel the vehicle, fill fluid levels, and check
inflation pressure in all tires, including the
spare, if equipped.
.Read all the information about
four-wheel-drive vehicles in this manual.
.Know the local laws that apply to off-road
driving.
Loading the Vehicle for Off-Road Driving
{Warning
.Unsecured cargo on the load floor can
be tossed about when driving over
rough terrain. You or your passengers
can be struck by flying objects. Secure
the cargo properly. (Continued)

Cadillac Escalade Owner Manual (GMNA-Localizing-U.S./Canada/Mexico-
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212 Driving and Operating
Driving in Mud, Sand, Snow, or Ice
Use a low gear when driving in mud—the
deeper the mud, the lower the gear. Keep
the vehicle moving to avoid getting stuck.
Traction changes when driving on sand. On
loose sand, such as on beaches or sand
dunes, the tires tend to sink into the sand.
This affects steering, accelerating, and
braking. Drive at a reduced speed and avoid
sharp turns or abrupt maneuvers.
Traction is reduced on hard packed snow
and ice and it is easy to lose control. Reduce
vehicle speed when driving on hard packed
snow and ice.
{Warning
Driving on frozen lakes, ponds, or rivers
can be dangerous. Ice conditions vary
greatly and the vehicle could fall through
the ice; you and your passengers could
drown. Drive your vehicle on safe
surfaces only.
Driving in Water
{Warning
Driving through rushing water can be
dangerous. Deep water can sweep your
vehicle downstream and you and your
passengers could drown. If it is only
shallow water, it can still wash away the
ground from under your tires. Traction
could be lost, and the vehicle could roll
over. Do not drive through rushing water.
Caution
Do not drive through standing water if it
is deep enough to cover the wheel hubs,
axles, or exhaust pipe. Deep water can
damage the axle and other vehicle parts.
If the standing water is not too deep, drive
through it slowly. At faster speeds, water
can get into the engine and cause it to stall.
Stalling can occur if the exhaust pipe is
under water. Do not turn off the ignition
when driving through water. If the exhaust
pipe is under water, the engine will not
start. When going through water, the brakes
get wet and it may take longer to stop. See
“Driving on Wet Roads” later in this section.
After Off-Road Driving
Remove any brush or debris that has
collected on the underbody or chassis,
or under the hood. These accumulations can
be a fire hazard.
After operation in mud or sand, have the
brake linings cleaned and checked. These
substances can cause glazing and uneven
braking. Check the body structure, driveline,
steering, suspension, wheels, tires, and
exhaust system for damage and check the
fuel lines and cooling system for any
leakage.
More frequent maintenance service is
required. See theMaintenance Schedule
0 415.
Driving on Wet Roads
Rain and wet roads can reduce vehicle
traction and affect your ability to stop and
accelerate. Always drive slower in these
types of driving conditions and avoid driving
through large puddles and deep-standing or
flowing water.

Cadillac Escalade Owner Manual (GMNA-Localizing-U.S./Canada/Mexico-
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Driving and Operating 213
{Warning
Wet brakes can cause crashes. They
might not work as well in a quick stop
and could cause pulling to one side. You
could lose control of the vehicle.
After driving through a large puddle of
water or a car/vehicle wash, lightly apply
the brake pedal until the brakes work
normally.
Flowing or rushing water creates strong
forces. Driving through flowing water
could cause the vehicle to be carried
away. If this happens, you and other
vehicle occupants could drown. Do not
ignore police warnings and be very
cautious about trying to drive through
flowing water.
Hydroplaning
Hydroplaning is dangerous. Water can build
up under the vehicle's tires so they actually
ride on the water. This can happen if the
road is wet enough and you are going fast
enough. When the vehicle is hydroplaning, it
has little or no contact with the road.There is no hard and fast rule about
hydroplaning. The best advice is to slow
down when the road is wet.
Other Rainy Weather Tips
Besides slowing down, other wet weather
driving tips include:
.Allow extra following distance.
.Pass with caution.
.Keep windshield wiping equipment in
good shape.
.Keep the windshield washer fluid reservoir
filled.
.Have good tires with proper tread depth.
See
Tires 0369.
.Turn off cruise control.
Hill and Mountain Roads
Driving on steep hills or through mountains
is different than driving on flat or rolling
terrain. Tips include:
.Keep the vehicle serviced and in good
shape.
.Check all fluid levels and brakes, tires, and
cooling system.
.Shift to a lower gear when going down
steep or long hills.
{Warning
Using the brakes to slow the vehicle on a
long downhill slope can cause brake
overheating, can reduce brake
performance, and could result in a loss of
braking. Shift the transmission to a lower
gear to let the engine assist the brakes
on a steep downhill slope.
{Warning
Coasting downhill in N (Neutral) or with
the ignition off is dangerous. This can
cause overheating of the brakes and loss
of steering assist. Always have the engine
running and the vehicle in gear.
.Drive at speeds that keep the vehicle in
its own lane. Do not swing wide or cross
the center line.
.Be alert on top of hills; something could
be in your lane (e.g., stalled car, crash).
.Pay attention to special road signs (e.g.,
falling rocks area, winding roads, long
grades, passing or no-passing zones) and
take appropriate action.

Cadillac Escalade Owner Manual (GMNA-Localizing-U.S./Canada/Mexico-
16417396) - 2023 - CRC - 5/11/22
Driving and Operating 227
To shift in and out of P (Park), seeShifting
Into Park 0223 and
Shifting out of Park 0224.
Service Shift Lever Message
If the message SERVICE SHIFTER SEE
OWNER’S MANUAL appears in the Driver
Information Center (DIC), the shift lever
needs service. Have the vehicle serviced as
soon as possible. If the vehicle is
automatically shifting into P (Park), check to
see if the P (Park) button on top of the shift
lever is stuck. To operate the vehicle, hold
the shift lever in the desired gear,
R (Reverse) or D (Drive), until vehicle speed
exceeds 15 km/h (10 mph), then release the
shift lever.
R : Use this gear to back up.
If the vehicle is shifted from either
R (Reverse) to D (Drive) or L (Low), or L (Low)
or D (Drive) to R (Reverse) while the speed is
too high, the vehicle will shift to N (Neutral).
Reduce the vehicle speed and try the shift
again.
For V-Series models, if the vehicle is shifted
from either R (Reverse) to D (Drive) or
M (Manual Mode), or M (Manual Mode) or
D (Drive) to R (Reverse) while the speed is too high, the vehicle will shift to N (Neutral).
Reduce the vehicle speed and try the shift
again.
To shift into R (Reverse):
1. Bring the vehicle to a complete stop.
2. Press and hold shift lock release button on the side of the shift lever.
3. From the center position, move the shift lever forward through the first detent to
the end of travel. R is illuminated in red.
4. After releasing the shift lever, it will return to the center position.
To shift out of R (Reverse): 1. Bring the vehicle to a complete stop.
2. Shift to the desired gear.
3. After releasing the shift lever, it will return to the center position.
At low vehicle speeds, R (Reverse) can be
used to rock the vehicle back and forth to
get out of snow, ice, or sand without
damaging the transmission. See If the
Vehicle Is Stuck 0215.
N : In this position, the engine does not
connect with the wheels. To restart the
engine when the vehicle is already moving,
use N (Neutral) only.{Warning
Shifting into a drive gear while the
engine is running at high speed is
dangerous. Unless your foot is firmly on
the brake pedal, the vehicle could move
very rapidly. You could lose control and
hit people or objects. Do not shift into a
drive gear while the engine is running at
high speed.
Caution
Shifting out of P (Park) or N (Neutral) with
the engine running at high speed may
damage the transmission. The repairs
would not be covered by the vehicle
warranty. Be sure the engine is not
running at high speed when shifting the
vehicle.
The vehicle is not designed to stay in
N (Neutral) for more than five minutes.
It may automatically shift into P (Park).
N (Neutral) is not intended for towing. If the
vehicle needs to be towed, see Transporting
a Disabled Vehicle 0401.

Cadillac Escalade Owner Manual (GMNA-Localizing-U.S./Canada/Mexico-
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236 Driving and Operating
Braking in Emergencies
ABS allows steering and braking at the same
time. In many emergencies, steering can
help even more than braking.
Electric Parking Brake
The Electric Parking Brake (EPB) can be
applied when the vehicle is on or off.
If there is not enough electrical power, the
EPB cannot be applied or released. To
prevent draining the battery, avoid
unnecessary repeated cycles of the EPB.
The system has a red EPB status light and
an amber service EPB warning light. See
Electric Parking Brake Light0116 and Service Electric Parking Brake Light
0116.
There are also parking brake-related Driver
Information Center (DIC) messages.
Before leaving the vehicle, check the red EPB
status light to ensure that the parking brake
is applied.
If a message displays on the DIC indicating
the transmission is unable to shift soon, the
service electric parking brake is on, and the
EPB light flashes at the same time, the
system must be reset. Start the vehicle,
apply the EPB, and then release it. The
message and light should turn off. See
Electric Parking Brake Light 0116 and
Service Electric Parking Brake Light 0116.
EPB Apply
To apply the EPB:
1. Be sure the vehicle is at a complete stop.
2. Press the EPB switch.
The red EPB status light will flash and then
stay on once the EPB is fully applied. If the
red EPB status light flashes continuously,
then the EPB is only partially applied or
there is a problem with the EPB. A DIC
message will display. Release the EPB and
try to apply it again. If the light does not come on, or keeps flashing, have the vehicle
serviced. Do not drive the vehicle if the red
EPB status light is flashing. See your dealer.
If the amber service EPB warning light is on,
press the EPB switch. Continue to hold the
switch until the red EPB status light remains
on. If the amber service EPB warning light is
on, see your dealer.
If the EPB is applied while the vehicle is
moving, the vehicle will decelerate as long
as the switch is pressed. If the switch is
pressed until the vehicle comes to a stop,
the EPB will remain applied.
The vehicle may automatically apply the EPB
in some situations when the vehicle is not
moving. This is normal, and is done to
periodically check the correct operation of
the EPB system, or as required by other
safety functions that utilize the EPB.
If the EPB fails to apply, block the rear
wheels to prevent vehicle movement.
EPB Release
To release the EPB:
1. Turn the ignition on or to accessory mode.
2. Apply and hold the brake pedal.
3. Press the EPB switch momentarily.