CHEVROLET CAVALIER 1994 1.G Owners Manual

Downloaded from www.Manualslib.com manuals search engine Maintenance Schedule
DATE ODOMETER READING SERVICED BY MA/WENA/UC€ PERFORMED
220

Downloaded from www.Manualslib.com manuals search engine Here you will find out how to
contact Chevrolet
if you need
assistance
. This part also tells you
how to obtain service publications
and how
to report any safety
Part 8
Customer Assistance Information
Customer Satisfaction Procedure ........................................................................\
... 222
Customer Assistance for Hearing or Speech Impaired
......................................... 223
BBB Auto Line-Alternative Dispute Resolution Program .................................... 223
Reporting Safety Defects
........................................................................\
................ 224
Chevrolet Roadside Assistance Program
................................................................ 225
Service Publications ........................................................................\
........................ 227

Downloaded from www.Manualslib.com manuals search engine Customer Assistance Information
Customer Sati#action
Procedure
Your satisfaction and goodwill are
important to your dealer and Chevrolet.
Normally, any concern with the sales
transaction or the operation of your
vehicle will be resolved by yo1
Sales or Service Departments
Sometimes, however, despite
intentions of all concerned,
misunderstandings can occur concern has not been resolve(
1:
t r-dealer’s
he best
If your
to your
satisfaction, the following steps should
be taken:
STEP ONE - Discuss your concern
with a member of dealership
management. Normally, concerns can
be quicltly resolved at that level.
If the
matter has already been reviewed with
the Sales, Service,
or Parts Manager,
contact the owner of the dealership or
the General Manager.
STEP TWO - If after contacting a
member
of dealership management, it
appears your concern cannot be
resolved by the dealership without
further help, contact the
Chevrolet
Customer Assistance Center
by calling
1-800-222-1020.
In Canada, contact
GM of Canada Customer Assistance
Center in Oshawa by calling
1-800-263-3777 (English) or
1-800-263-7854 (French).
In Mexico, call (525) 254-3777. In
Puerto Rico or
U.S. Virgin Islands, call
1-809-763-1315. In all other overseas
locations, contact
GM North American
Export Sales in Canada by calling
1-905-644-4112. For prompt assistance, please have
the
following information available to give
the Customer Assistance
Representative:
Your name, address, home and
business telephone numbers
Vehicle Identification Number (This
is available from the vehicle
registration or title, or the plate at the
left top of the instrument panel and
visible through the windshield.)
Dealership name and location
Vehicle delivery date and present
Nature of concern
We encourage you
to call the toll free
number listed previously in order to
give your inquiry prompt attention.
However,
if you wish to write
Chevrolet, write to:
Chevrolet Motor Division
Chevrolet Customer Assistance Center
P.
0. Box 7047
Troy,
MI 48007-7047
mileage

Downloaded from www.Manualslib.com manuals search engine Refer to your Warranty and Owner
Assistance Information booklet for
addresses of Canadian and
GM
Overseas offices.
When contacting Chevrolet, please
remember that your concern
will likely
be resolved in the dealership, using the
dealership's facilities, equipment and
personnel. That is why we suggest you
follow Step One first
if you have a
concern.
Customer Assistance for the
Hearing or Speech Impaired
(TW
To assist owners who have hearing
difficulties, Chevrolet has installed
special TDD (Telecommunication
Devices for the Deaf) equipment at its
Customer Assistance Center. Any
hearing or speech impaired customer
who has access to a TDD or a
conventional teletypewriter (TTY) can
communicate with Chevrolet by dialing:
1-800-TDD-CHEV. (TDD users in
Canada can dial 1-800-263-3830.)
GM Participation in'BZ9.B
AUTO LINE- Al'ternutive
Resolution Program
*
Both Chevrolet and your Chevrolet
dealer are committed to making sure
you are completely satisfied with your
new vehicle. If a situation arises where
you feel your concern has not been
adequately addressed, our experience
has shown that the Customer
Satisfaction Procedure described earlier
in this section is very successful.
There may be instances where an
impartial third-party can assist in
arriving at a solution to a disagreement
regarding vehicle repairs or
interpretation of the New Vehicle
Limited Warranty. To assist in resolving
these disagreements Chevrolet
voluntarily participates in BBB AUTO
LINE.
BBB AUTO LINE is an out-of-court
program administered by the Better
Business Bureau system to settle
disputes between customers and
automobile manufacturers. This program
is available free of charge to
customers who currently own or lease a
GM vehicle.
If you are not satisfied after following
the Customer Satisfaction Procedure,
you may contact the BBB using the toll-
free telephone number, or write them at
the following address:
BBB AUTO LINE
Council of Better Business Bureaus
4200 Wilson Boulevard
Suite
800
Arlington, VA 22203
Telephone: 1-800-955-5100
To file a claim, you will be asked to
provide your name and address, your
vehicle identification number (VIN)
,
and a statement of the nature of your
complaint. Eligibility is limited by
vehicle age and mileage, and other
factors.
We prefer you utilize the Customer
Satisfaction Procedure before you resort
to AUTO LINE, but
you may contact
the BBB at
any time. The BBB will
attempt to resolve the complaint serving
as an intermediary between you and
Chevrolet. If this mediation is

Downloaded from www.Manualslib.com manuals search engine Customer Assistance Information
"This program may not be available in all states,
depending
on state law. Canadian owners refer
to your Warranty and Owner Assistance
information booklet. General Motors reserves
the right
to change eligibility limitations and/or
to discontinue its participation
in this program.
unsuccessful, an informal hearing will
be scheduled where eligible customers
may present their case
to an impartial
third-party arbitrator.
The arbitrator will make a decision
which
you may accept or reject. If you
accept the decision, GM will be bound
by that decision. The entire dispute
resolution procedure should ordinarily
take about forty days from the time you
file a claim until a decision is made.
Some state laws may require you to use
this program before filing a claim with a
state-run arbitration program or in the
courts. For further information, contact
the
BBB at 1-800-955-5100 or the
Chevrolet Customer Assistance Center
at 1-800-222-1020.
REPORTING SAFETY
DEFECTS TO THE UNITED
STATES GOVEI"ENT
If you believe that your vehicle has a
defect which could cause a crash or
could cause injury or death, you should
immediately inform the National
Highway Traffic Safety Administration
(NHTSA)
, in addition to notifying
General Motors.
If NHTSA receives similar complaints,
it may open an investigation, and if it
finds that a safety defect exists in a
group
of vehicles, it may order a recall
and remedy campaign. However,
NHTSA cannot become involved in
individual problems between you, your
dealer, or General Motors.
To contact NHTSA, you may either call
the Auto Safety Hotline toll-free at
1-800-424-9393 (or 366-0123 in the
Washington,
D.C. area) or write to: NHTSA
U.S. Department of Transportation
Washington, D.C. 20590
You can also obtain other information
about motor vehicle safety from the
Hotline.
REPORTlRTG SAFETY
DEFECTS
TO THE
CMDWG0W-M
If you live in Canada, and you believe
that your vehicle has a safety defect,
you should immediately notify
Transport Canada, in addition to
notifying General Motors of Canada
Limited.
You may write to:
Transport Canada
Box 8880
Ottawa, Ontario K1G 3J2

Downloaded from www.Manualslib.com manuals search engine 4 REPORTING SAFETY
DEFECTS TO GENERAL
MOTORS:
In addition to notlfying NHTSA (or
Transport Canada) in a situation like
this, we certainly hope
~0~~11 notify us.
Please call us at 1-800-222-1020, or
write:
Chevrolet Motor Division
Chevrolet Customer Assistance Center P.
0. Box 7047
Troy,
MI 48007-7047
In Canada, please call
us at
1-800-263-3777 (English) or
1-800-263-7854 (French). Or, write:
General Motors of Canada Limited
Customer Assistance Center 1908 Colonel Sam Drive
Oshawa, Ontario L1H 8P7
I Chevrolet Roadside
Assistance Program
I‘o enhance Chevrolet’s strong
commitment to customer satisfaction,
Chevrolet
is excited to announce the
establishment
of the Chevrolet/Geo
Roadside Assistance Center. As the
owner of a 1994 Chevrolet/Geo, your
membership in Roadside Assistance is
free.
24-Hour Roadside Assistance
Number
Roadside Assistance is available 24
hours a day, 365 days a year, by calling
This toll-free number will provide you over-the-phone roadside assistance with
minor mechanical problems. If your
problem cannot be resolved over the
phone, our advisors have access to a
nationwide network
of dealer-
recommended service providers. The 1-800-CHEV
USA (1-800-243-8872).
following services are available:
Towing
Locltsmith
Tire repair
Glass replacement
Rental car or taxi
Additional services as necessary
Courtesy Transportation

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Chevrolet/Geo offers Courtesy
Transportation for customers needing
warranty service. Courtesy Transportation will be offered
in
conjunction with the coverage provided
by the Bumper-to-Bumper New Vehicle
Limited Warranty to retail purchasers of
1994 Chevrolet/Geo passenger car and
light duty trucks.
Courtesy Transportation includes:
One way shuttle ride for any warranty
repair.
Up to $30 maximum daily vehicle
rental allowance for any overnight
warranty repair up to
5 days.
Up to $30 maximum daily cab, bus, or
other transportation allowance in lieu
of rental for any overnight warranty
repair up to
5 days.
rides provided by another person (i.e.,
friend, neighbor, etc.) in lieu of rental
for any overnight warranty repair up
to
5 days.
Up to $10 daily fuel allowance for Note: All Courtesy
Transportation
arrangements
will be administered by
your Chevroiet/Geo dealership service management. Claim amounts should
reflect all actual costs.
Chevrolet/Geo Courtesy
Transportation is not
part of the
Bumper-to-Bumper New Vehicle
Limited Warranty. Chevrolet/Geo
reserves the right to make any
changes or discontinue Courtesy
Transportation at any time without
notification.
For additional program details contact
your Chevrolet/Geo dealer.
In
Canada, please consult your GM
dealer for information on Courtesy
Transportation.
The Roadside Assistance Center uses companies that will provide you with
quality and priority sevice. When
roadside services are required, our
advisors will explain any payment
-
obligations that may be incurred for
utilizing outside services. For prompt assistance
when
calling,
please have the following available to
give to the advisor:
Vehicle Identification Number
License plate number
Vehicle color
Vehicle iocation
Telephone number where you can be
Vehicle mileage?
Description of problem
Please refer
to the Roadside Assistance
brochure inside your owner information
portfolio for full program details. reached
Cambia#
Roadside Assistance
Vehicles purchased in Canada have an
extensive Roadside Assistance program
accessible from anywhere in Canada or
the U.S.A. Please refer
to the separate
brochure provided by the dealer or call
1-800-268-6800 for emergency services.

Downloaded from www.Manualslib.com manuals search engine Service Publications
Information on how to obtain Product
Service Publications and Indexes as
described below is applicable only in thc
fifty
U.S. states (and the District of
Columbia) and only for cars and light
trucks with
GVWR less than 10,000
pounds ( 4 536 kg).
In Canada, information pertaining to
Product Service Bulletins and Indexes
can be obtained by writing to:
General Motors of Canada Limited
Service Publications Department
1908 Colonel Sam Dr.
Oshawa, Ontario
L1H 8P7
Chevrolet regularly sends its dealers
useful service bulletins about Chevrolet
products. Chevrolet monitors product
performance in the field. We then
prepare bulletins for servicing our
products better. Now, you can get these
bulletins too.
I
Bulletins cover various subjects. Some
pertain to the proper use and care
of
your vehicle. Some describe costly
repairs. Others describe inexpensive
repairs which, if done
on time with the
latest parts, may avoid future costly
repairs. Some bulletins tell a technician
how to repair a new or unexpected
condition. Others describe a quicker
way to fix your vehicle. They can help a
technician service your vehicle better.
Most bulletins apply to conditions
affecting a small number of cars or
trucks. Your Chevrolet dealer or a
qualified technician may have to
determine
if a specific bulletin applies
to your vehicle.
Individual PSP’s
If you don’t want to buy all the PSP’s
issued by Chevrolet for all models in the
model year, you can buy individual
PSP’s, such as those which may pertain
to a particular model. To do this, you
will first need to see our index of PSP’s.
It provides a variety of information.
Here’s what you’ll find in the index and
how you can
get one:
What You’ll Find in the Index:
A list of all PSP’s published by
Chevrolet in a model year
(1990 or
later). PSP’s covering all models of
Chevrolet vehicles are listed in the
same index.
Ordering information so you can buy
the specific PSP’s you may want.
Price information for the PSP’s you
may want to buy.
How You Can Get an Index:
Indexes are published periodically.
Most of the PSP’s which could
potentially apply to the most recent
Chevrolet models will be listed in the
most recent publication for that model
year. This means you may want to wait
until the end
of the model year before
ordering an index, if you are interested
in buying PSP’s pertaining to a current
model year car or truck.
Some PSP’s pertaining to a particular
model year vehicle may be published in
later years, and these would be listed in
the later year’s index. When you order
an index for a model year that
is not

Downloaded from www.Manualslib.com manuals search engine Customer Assistance Information
228
over yet, we’ll send you the most
recently published issue. Check the
ordering form for indexes for earlier
model years.
Cut out the ordering form, fill it
out,
and mail it in. We will then see to it that
an index is mailed
to you. There is no
charge for indexes for the 1990-1994
model years.
Toll-Free Telephone Number
If you want an additional ordering form
for an index or a subscription, just call
toll-free and we’ll be happy
to send you
one. Automated recording equipment
will take your name and mailing
address. The number to call is
A
VERY IMPORTANT REMINDER:
These PSP’s are meant for technicians.
They are not meant for the “do-it-
yourselfer.” Technicians have the
equipment, tools, safety instructions,
and know-how to do a job quickly and
safely. 1-800-551-4123.
Chevrolet Senrr’ce Publications
You can
get these by using the order
form. Chevrolet Division service
manuals are intended for use by
professional, qualified technicians.
Attempting repairs or service without
the appropriate training, tools and
equipment could cause injury to you or
others and damage to your vehicle that
may cause it not to operate properly.

Downloaded from www.Manualslib.com manuals search engine 1994 CHEVROLET SERVICE PUBLICATIONS ORDERING INFORMATION
The folloWng publications covering the operation and servicing of pur vehicle can be purchased by filling out the Service Publications Order Form
in this
book and mailing it with your check, money order or credit card information to Helm, Incorporated (address listed below).
CURRENT PUBLICATIONS FOR 1994 CHEVROLET CAVALIER
PRODUCT SERVICE PUBLICATIONS
Product Service Publications (PSP’s), are bulletins, letters and articles
published for trained dealer service personnel. See Service Publica-
tions listed previously
in this section.
A cumulative index is published quarterly during the current model
year. The indexes list all PSP’s published by Chevrolet in the model year.
PSP Index
Year Form Number Price
1994 PSPI-94..
............................. Free
1993 PSPI-93..
............................. Free
1990-92 PSPI-90-92 ............................ Free
NOTE Form Numbers for individual Product Service Publications may
be found in the PSP Index. Prices are M.00for the first PSP and
$2.00 for each additional PSP on the same order.
PSP Bound Bulletin Book (Complete Year Bulletins)
Year Description Form Number Price 1991
All PSP’S .................... PSP-91-4 40.00
1990
All PSP’S .................... PSP-90-4 40.00
NOTE: For 1992 Model Year and Later, Product Service Publications
(PSP’s) can only be purchased individually.
For subscription information call Helm, Incorporated. SERVICE MANUALS
Service Manuals have the diagnosis, repair and overhaul informat\
ion
on engines, transmission, axle, suspension, brakes, electrical, s\
teer-
ing, body, etc.
Model Form Number Price
1994 Chevrolet Cavalier
............. ST-366-94 TBA”
NOTE: Please specify special body or engine types on order form.
Write information in the Form Number column. For example: Turbo,
Convertible.
‘Price to be announced at a laterdate. Call 1-800-782-4356fotfurther information.
OWNER’S INFORMATION
Owner publications are written directly for owners and intended \
to pro-
vide basic operational information about the vehicle.
1994 Chevrolet Cavalier Owner’s Manual
In Portfolio:
Includes Fbrtfolio, Owner’s Manualand Warranty Booklet.
1994 Chevrolet Cavalier In-Portfolio ..... .lo233995 $15.00
Without Portfolio:
Includes Owner’s Manual.
1994 Chevrolet Cavalier Without Portfolio .lo234005 $10.00
CURRENT
81 PAST MODEL ORDER FORMS Address all inquiries to: HELM, INCORPORATED
Service Publications are available for current and past model C\
hevrolet
PO. Box 07130
vehicles. To request an order form, please specify year and model Detroit, MI 48207
name of vehicle.
For information and inquiries call: 1-800-782-4356