ECO mode CHEVROLET SILVERADO 2011 2.G Workshop Manual

Black plate (84,1)Chevrolet Silverado Owner Manual - 2011
10-84 Vehicle Care
Regular Cab
A. Wing Nut Retaining Tool Kit
B. Tool Kit
C. Wheel Blocks
D. Jack
E. Jack Knob
F. Wing Nut Retaining Wheel BlocksExtended Cab
A. Wing Nut Retaining Tool Kit
B. Tool Kit
C. Wheel Blocks
D. Jack
E. Jack Knob For regular cab models, the
equipment you will need is
behind the passenger seat.
For extended and crew cab models,
the equipment is on the shelf
behind the passenger side second
row seat.
1. Turn the knob on the jack
counterclockwise to lower the
jack head to release the jack
from its holder.
2. Remove the wheel blocks and the wheel block retainer
by turning the wing nut
counterclockwise.
3. Remove the wing nut used to retain the storage bag and tools
by turning it counterclockwise.
You will use the jack handle
extensions and the wheel wrench
to remove the underbody-mounted
spare tire.

Black plate (4,1)Chevrolet Silverado Owner Manual - 2011
13-4 Customer Information
However, we recognize that despite
the good intentions of all parties
involved, sometimes a
misunderstanding may occur.
If you have a problem that has not
been satisfactorily handled through
the normal means, we suggest the
following steps:
Step One
Explain your case to the dealer
service agent, service manager,
dealer sales agent, or sales
manager, depending on your case.
Make sure that they have all
necessary information. They are
interested in your continual
satisfaction.
Step Two
If you are not satisfied, please
contact the general manager or the
dealership owner to ask for their
help. If they are not able to resolve
your case, ask them to contact the
right people at General Motors for
support, if needed.Step Three
If your case is not resolved in a
reasonable amount of time by your
dealer, please call the General
Motors Customer Assistance
Center (CAC) and provide the
following information:
.Name
.Address
.Phone number
.Model year
.Brand
.Vehicle Identification
Number (VIN)
.Mileage
.Delivery date
.Description of the problem
.Dealership name
.Dealership address
See
Customer Assistance Offices
(United States and Canada)
on
page 13‑4or Customer Assistance
Offices (Mexico)on page 13‑5for
more information.
Customer Assistance
Offices (United States
and Canada)
Chevrolet encourages customers
to call the toll-free number for
assistance. However, if a customer
wishes to write or e-mail Chevrolet,
the letter should be addressed to:
United States
Chevrolet Motor Division
Chevrolet Customer Assistance
Center
P.O. Box 33170
Detroit, MI 48232-5170
www.Chevrolet.com
1-800-222-1020
1-800-833-2438 (For Text
Telephone Devices (TTYs))
Roadside Assistance:
1-800-243-8872

Black plate (13,1)Chevrolet Silverado Owner Manual - 2011
Customer Information 13-13
If your vehicle is leased, the leasing
company may require you to have
insurance that ensures repairs with
Genuine GM Original Equipment
Manufacturer (OEM) parts or
Genuine Manufacturer replacement
parts. Read your lease carefully, as
you may be charged at the end of
your lease for poor quality repairs.
If a Crash Occurs
If there has been an injury, call
emergency services for help.
Do not leave the scene of a crash
until all matters have been taken
care of. Move the vehicle only if its
position puts you in danger, or you
are instructed to move it by a police
officer.
Give only the necessary information
to police and other parties involved
in the crash.
For emergency towing see
Roadside Assistance Program
on
page 13‑7. Gather the following information:
.Driver's name, address, and
telephone number
.Driver's license number
.Owner's name, address, and
telephone number
.Vehicle license plate number
.Vehicle make, model, and
model year
.Vehicle Identification
Number (VIN)
.Insurance company and policy
number
.General description of the
damage to the other vehicle
Choose a reputable repair facility
that uses quality replacement parts.
See “Collision Parts” earlier in this
section.
If the airbag has inflated, see What
Will You See After an Airbag
Inflates? on page 3‑37.
Managing the Vehicle Damage
Repair Process
In the event that your vehicle
requires damage repairs, GM
recommends that you take an
active role in its repair. If you have
a pre-determined repair facility of
choice, take your vehicle there,
or have it towed there. Specify
to the facility that any required
replacement collision parts be
original equipment parts, either
new Genuine GM parts or recycled
original GM parts. Remember,
recycled parts will not be covered
by your GM vehicle warranty.

Black plate (15,1)Chevrolet Silverado Owner Manual - 2011
Customer Information 13-15
Current and Past Models
Technical Service Bulletins and
Manuals are available for current
and past model GM vehicles.
ORDER TOLL FREE:
1-800-551-4123 Monday - Friday
8:00 AM - 6:00 PM Eastern Time
For Credit Card Orders Only
(VISA-MasterCard-Discover), visit
Helm, Inc. at: www.helminc.com
Or you can write to:
Helm, Incorporated
P.O. Box 07130
Detroit, MI 48207
Prices are subject to change
without notice and without incurring
obligation. Allow ample time for
delivery.
Note to Canadian Customers: All
listed prices are quoted in U.S.
funds. Canadian residents are to
make checks payable in U.S. funds.
Reporting Safety
Defects
Reporting Safety Defects
to the United States
Government
If you believe that your vehicle
has a defect which could cause
a crash or could cause injury or
death, you should immediately
inform the National Highway
Traffic Safety Administration
(NHTSA) in addition to notifying
General Motors.
If NHTSA receives similar
complaints, it may open an
investigation, and if it finds
that a safety defect exists in a
group of vehicles, it may order
a recall and remedy campaign.
However, NHTSA cannot
become involved in individual
problems between you, your
dealer, or General Motors.To contact NHTSA, you may
call the Vehicle Safety Hotline
toll-free at 1-888-327-4236
(TTY: 1-800-424-9153);
go to
http://www.safercar.gov;
or write to:
Administrator, NHTSA
1200 New Jersey Avenue, S.E.
Washington, D.C. 20590
You can also obtain other
information about motor
vehicle safety from
http://www.safercar.gov
.

Black plate (5,1)Chevrolet Silverado Owner Manual - 2011
INDEX i-5
EngineAir Cleaner/Filter . . . . . . . . . . . 10-18
Check and Service Engine
Soon Light . . . . . . . . . . . . . . . . . . 5-27
Compartment Overview . . . . . . . 10-6
Coolant . . . . . . . . . . . . . . . . . . . . . 10-20
Coolant Heater . . . . . . . . . . . . . . . 9-37
Coolant Temperature Gauge . . . . . . . . . . . . . . . . . . . . . . 5-19
Cooling System . . . . . . . . . . . . . 10-19
Cooling System Messages . . . . . . . . . . . . . . . . . . . 5-46
Drive Belt Routing . . . . . . . . . . . . 12-6
Exhaust . . . . . . . . . . . . . . . . . . . . . . 9-42
Fan . . . . . . . . . . . . . . . . . . . . . . . . . 10-26
Oil Pressure Gauge . . . . . . . . . . 5-18
Overheated Protection Operating Mode . . . . . . . . . . . 10-26
Overheating . . . . . . . . . . . . . . . . 10-24
Power Messages . . . . . . . . . . . . . 5-47
Pressure Light . . . . . . . . . . . . . . . . 5-32
Running While Parked . . . . . . . . 9-42
Starting . . . . . . . . . . . . . . . . . . . . . . . 9-35 Engine Oil
Life System . . . . . . . . . . . . . . . . . . . 10-9
Messages . . . . . . . . . . . . . . . . . . . . 5-47
Entry Lighting . . . . . . . . . . . . . . . . . . . 6-9
Equipment, Towing . . . . . . . . . . . 9-111
Event Data Recorders . . . . . . . . 13-17
Exit Lighting . . . . . . . . . . . . . . . . . . . . 6-9
Extender, Safety Belt . . . . . . . . . . 3-29
Exterior Lamp Controls . . . . . . . . . 6-1
Exterior Lamps Off Reminder . . . . . . . . . . . . . . . . . . . . . 6-3
F
Fan
Engine . . . . . . . . . . . . . . . . . . . . . . 10-26
Fast Idle System . . . . . . . . . . . . . . . 9-37
Features Memory . . . . . . . . . . . . . . . . . . . . . . . 1-13
Filter Engine Air Cleaner . . . . . . . . . 10-18
Flash-to-Pass . . . . . . . . . . . . . . . . . . . 6-3
Flashers, Hazard Warning . . . . . . 6-5 Flat Tire . . . . . . . . . . . . . . . . . . . . . . 10-81
Flat Tire, Changing . . . . . . . . . . . 10-83
Floor Mats . . . . . . . . . . . . . . . . . . . 10-114
Fluid
AutomaticTransmission . . . . . . . 10-11, 10-14
Brakes . . . . . . . . . . . . . . . . . . . . . . 10-30
Four-Wheel Drive
Transfer Case . . . . . . . . . . . . . . . 9-53
Power Steering . . . . . . . . . . . . . 10-27
Washer . . . . . . . . . . . . . . . . . . . . . 10-28
Fog Lamps Bulb Replacement . . . . . . . . . . . . . 6-6
Folding Mirrors . . . . . . . . . . . . . . . . 2-17
Four-Wheel Drive . . . . . . . 10-32, 9-53
Four-Wheel-Drive Light . . . . . . . . 5-31
Front Axle . . . . . . . . . . . . . . . . . . . . 10-34
Front Fog Lamps Light . . . . . . . . . . . . . . . . . . . . . . . . . . 5-33
Front Seats Adjustment . . . . . . . . . . . . . . . . . . . . 3-3
Heated . . . . . . . . . . . . . . . . . . . . . . . 3-11

Black plate (8,1)Chevrolet Silverado Owner Manual - 2011
i-8 INDEX
Lights (cont.)Charging System . . . . . . . . . . . . . 5-26
Cruise Control . . . . . . . . . . . . . . . . 5-34
Engine Oil Pressure . . . . . . . . . . 5-32
Flash-to-Pass . . . . . . . . . . . . . . . . . . 6-3
Four-Wheel-Drive . . . . . . . . . . . . . 5-31
Front Fog Lamps . . . . . . . . . . . . . 5-33
High-Beam On . . . . . . . . . . . . . . . . 5-33
High/Low Beam Changer . . . . . . 6-3
Low Fuel Warning . . . . . . . . . . . . 5-33
Safety Belt Reminders . . . . . . . . 5-21
Security . . . . . . . . . . . . . . . . . . . . . . 5-33
StabiliTrak
®Indicator . . . . . . . . . 5-31
Tire Pressure . . . . . . . . . . . . . . . . . 5-32
Tow/Haul Mode . . . . . . . . . . . . . . . 5-31
Locking Rear Axle . . . . . . . . . . . . . 9-73
Locks Automatic Door . . . . . . . . . . . . . . . . 2-9
Delayed Locking . . . . . . . . . . . . . . . 2-9
Door . . . . . . . . . . . . . . . . . . . . . . . . . . . 2-8
Lockout Protection . . . . . . . . . . . . . 2-9
Power Door . . . . . . . . . . . . . . . . . . . . 2-8
Safety . . . . . . . . . . . . . . . . . . . . . . . . . 2-9 Loss of Control . . . . . . . . . . . . . . . . . 9-6
Low Fuel Warning Light . . . . . . . . 5-33
Lower Anchors and Tethers
for Children (LATCH
SYSTEM) . . . . . . . . . . . . . . . . . . . . 3-59
Lumbar Adjustment . . . . . . . . . . . . . 3-7 Front Seats . . . . . . . . . . . . . . . . . . . . 3-7
M
Maintenance
Records . . . . . . . . . . . . . . . . . . . . .11-12
Maintenance Schedule Recommended Fluids and
Lubricants . . . . . . . . . . . . . . . . . . . 11-8
Scheduled Maintenance . . . . . . 11-2
Transfer Case Vent Filter . . . . . 9-53
Malfunction Indicator Lamp . . . . 5-27
Manual Mirrors . . . . . . . . . . . . . . . . 2-16
Manual Mode . . . . . . . . . . . . . . . . . . 9-47
Manual Transmission . . . . . . . . . . 9-51 Fluid . . . . . . . . . . . . . . . . . . . . . . . . 10-17
Manual Windows . . . . . . . . . . . . . . 2-20
Memory Features . . . . . . . . . . . . . . 1-13 Messages
Airbag System . . . . . . . . . . . . . . . . 5-50
Anti-Theft Alarm System . . . . . . 5-50
Battery Voltage and
Charging . . . . . . . . . . . . . . . . . . . . 5-43
Brake System . . . . . . . . . . . . . . . . 5-44
Door Ajar . . . . . . . . . . . . . . . . . . . . . 5-45
Engine Cooling System . . . . . . . 5-46
Engine Oil . . . . . . . . . . . . . . . . . . . . 5-47
Engine Power . . . . . . . . . . . . . . . . 5-47
Fuel System . . . . . . . . . . . . . . . . . . 5-48
Key and Lock . . . . . . . . . . . . . . . . . 5-48
Lamp . . . . . . . . . . . . . . . . . . . . . . . . . 5-48
Object Detection System . . . . . 5-48
Ride Control System . . . . . . . . . . 5-49
Starting the Vehicle . . . . . . . . . . . 5-50
Tire . . . . . . . . . . . . . . . . . . . . . . . . . . . 5-51
Transmission . . . . . . . . . . . . . . . . . 5-52
Vehicle . . . . . . . . . . . . . . . . . . . . . . . 5-43
Vehicle Reminder . . . . . . . . . . . . . 5-52
Washer Fluid . . . . . . . . . . . . . . . . . 5-53

Black plate (9,1)Chevrolet Silverado Owner Manual - 2011
INDEX i-9
MirrorsAutomatic Dimming
Rearview . . . . . . . . . . . . . . . . . . . . 2-19
Convex . . . . . . . . . . . . . . . . . . . . . . . 2-15
Folding . . . . . . . . . . . . . . . . . . . . . . . 2-17
Heated . . . . . . . . . . . . . . . . . . . . . . . 2-18
Manual . . . . . . . . . . . . . . . . . . . . . . . 2-16
Manual Rearview . . . . . . . . . . . . . 2-19
Park Tilt . . . . . . . . . . . . . . . . . . . . . . 2-19
Power . . . . . . . . . . . . . . . . . . . . . . . . 2-16
Trailer Tow . . . . . . . . . . . . . . . . . . . . 2-16
Monitor System, Tire Pressure . . . . . . . . . . . . . . . . . . . . 10-65
N
Navigation SystemVehicle Data Recordingand Privacy . . . . . . . . . . . . . . . 13-18
New Vehicle Break-In . . . . . . . . . . 9-32
Noise Control System . . . . . . . . 10-36
O
Object Detection System Messages . . . . . . . . . . . . . . . . . . . . 5-48
Odometer . . . . . . . . . . . . . . . . . . . . . . 5-16 Trip . . . . . . . . . . . . . . . . . . . . . . . . . . . 5-16
Off-Road . . . . . . . . . . . . . . . . . . . . . . . 9-7 Driving . . . . . . . . . . . . . . . . . . . . . . . . . 9-7
Recovery . . . . . . . . . . . . . . . . . . . . . . 9-5
Oil Engine . . . . . . . . . . . . . . . . . . . . . . . . 10-7
Engine Oil Life System . . . . . . . 10-9
Engine Oil PressureGauge . . . . . . . . . . . . . . . . . . . . . . 5-18
Messages . . . . . . . . . . . . . . . . . . . . 5-47
Pressure Light . . . . . . . . . . . . . . . . 5-32
Older Children, Restraints . . . . . 3-51
Online Owner Center . . . . . . . . . . 13-6
OnStar
®System . . . . . . . . . . . . . . . 1-35
Operation, Infotainment System . . . . . . . . . . . . . . . . . . . . . . . . 7-2
Outlets Power . . . . . . . . . . . . . . . . . . . . . . . . 5-10 Overheated Engine
Protection
Operating Mode . . . . . . . . . . . . . 10-26
Overheating, Engine . . . . . . . . . . 10-24
P
Park Shifting Into . . . . . . . . . . . . . . . . . . . 9-38
Shifting Out of . . . . . . . . . . . . . . . . 9-40
Park Tilt Mirrors . . . . . . . . . . . . . . . . 2-19
Parking . . . . . . . . . . . . . . . . . . . . . . . . 9-41 Assist, Ultrasonic . . . . . . . . . . . . . 9-76
Brake . . . . . . . . . . . . . . . . . . . . . . . . . 9-68
Brake and P (Park)Mechanism Check . . . . . . . . 10-39
Over Things That Burn . . . . . . . 9-41
Passenger Airbag Status Indicator . . . . . . . . . . . . . . . . . . . . . 5-25
Passenger Sensing System . . . . . . . . . . . . . . . . . . . . . . . 3-42
Perchlorate Materials Requirements, California . . . . . 10-3
Phone
Bluetooth . . . . . . . . . . . . . . . . . . . . . 7-49