service CHRYSLER PACIFICA HYBRID 2017 2.G Owners Manual

INTRODUCTION
Congratulations on selecting your new FCA US LLC ve-
hicle. Be assured that it represents precision workmanship,
distinctive styling, and high quality.
This Owner’s Manual has been prepared with the assis-
tance of service and engineering specialists to acquaint you
with the operation and maintenance of your vehicle. It is
supplemented by Warranty Information, and various
customer-oriented documents. Please take the time to read
these publications carefully. Following the instructions and
recommendations in this manual will help assure safe and
enjoyable operation of your vehicle.
NOTE: After reviewing the owner information, it should
be stored in the vehicle for convenient referencing and
remain with the vehicle when sold.
When it comes to service, remember that your authorized
dealer knows your vehicle best, has factory-trained techni-
cians and genuine MOPAR® parts, and cares about your
satisfaction.
HOW TO USE THIS MANUAL
Essential Information
Consult the Table of Contents to determine which section
contains the information you desire.
Since the specification of your vehicle depends on the items
of equipment ordered, certain descriptions and illustra-
tions may differ from your vehicle’s equipment.
The detailed index at the back of this Owner’s Manual
contains a complete listing of all subjects.
4 INTRODUCTION

HIGH VOLTAGE BATTERY
Your vehicle is equipped with a Lithium-ion high voltage
battery that is used to power the electric powertrain
systems and the 12 volt vehicle electrical system.
The high voltage battery is located under the middle
section of the vehicle, below and in front of the second row
seating. The high voltage battery is maintenance free and
designed to last for the life of the vehicle.
Lithium-ion batteries provide the following benefits:
•Lithium-ion batteries are much lighter than other types
of rechargeable batteries of the same size.
• Lithium-ion batteries hold their charge; they only lose
approximately 3 percent of their charge per month.
• Lithium-ion batteries have no memory, which means
that you do not have to completely discharge them
before recharging, as with some other batteries.
• Lithium-ion batteries can be recharged and discharged
thousands of times. High Voltage Battery Service Disconnect
The High Voltage Battery Service Disconnect is located
under the floor, in front of the second row passenger
seating.
If your vehicle requires high voltage battery service, see
your authorized dealer.
WARNING!
Never try to remove the high voltage service discon-
nect. The high voltage service disconnect is used when
your vehicle requires service by a trained technician at
an authorized dealer. Failure to follow this warning
can cause severe burns or electrical shock that may
result in serious injury or death.
Disposal of the High Voltage Battery
Your vehicle’s high voltage battery is designed to last the
life of your vehicle. See your authorized dealer for infor-
mation on the disposal of the battery if it should require
replacement.
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GETTING TO KNOW YOUR VEHICLE 17

AC Level 1 Charging (120V, 15 Amp)
Your vehicle is equipped with a 120 Volt AC, SAE J1772
Level 1 Electric Vehicle Supply Equipment (EVSE), also
referred to as a charging cordset. AC Level 1 charging
requires a conventional NEMA 5-15 120 Volt AC grounded
wall receptacle along with the charging cordset provided
with the vehicle.
WARNING!
Shock, fire, property damage, or personal injury may
occur if the Portable EVSE Cordset is not used prop-
erly. There are no serviceable parts contained in the
Portable EVSE Cordset. Any attempt to service it may
result in shock, fire, property damage, or personal
injury.
To access the charging cordset, open the door of the cargo
area storage bin, on the driver ’s side, and remove the
charging cordset from the storage bag.
Charging Cord Set (EVSE)
Cargo Area Storage Bin
20 GETTING TO KNOW YOUR VEHICLE

WARNING!
Improper connection of the equipment-grounding con-
ductor could result in a risk of electric shock. Check
with a qualified electrician or serviceman if you are in
doubt as to whether the wall receptacle is properly
grounded. Do not modify the plug provided with the
product – if it does not fit the outlet, you must have a
proper outlet installed by a qualified electrician.
2. Check to see if the charging cordset is ready to charge by reviewing the indicator lights. After a brief self-check,
where the indicator light will flash, a green AC indicator
light and two green “charge active” indicator lights
indicate that the cordset is ready for use.
Cordset Indicator Lights
1 — AC Power Indicator Light
2 — Fault Indicator Light3 — Charge Active Indicator
Lights
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GETTING TO KNOW YOUR VEHICLE 23

Portable EVSE Cordset Fault Code List
Flashing Fault
Code Flashing
Indicator Fault Indication Recommended Actions
1, 2, 2, 2 AC Power Vehicle Current Draw is Too HighCheck Portable EVSE Cordset and Vehicle at a service location.
1, 1, 2, 1 AC Power Incorrect Electrical Sup- plyAttempt to charge the vehicle at a different outlet. Contact a
certified electrician to check the electrical outlet and AC Supply (house wiring).
1, 1, 2, 2 AC Power Incorrect Electrical Sup- plyAttempt to charge the vehicle at a different outlet. Contact a
certified electrician to check the electrical outlet and AC Supply (house wiring).
1, 2, 1, 1 AC Power Incorrect Electrical Sup- plyAttempt to charge the vehicle at a different outlet. Contact a
certified electrician to check the electrical outlet and AC Supply (house wiring).
1, 2, 1, 2 AC Power Incorrect Electrical Sup- plyAttempt to charge the vehicle at a different outlet. Contact a
certified electrician to check the electrical outlet and AC Supply (house wiring).
1, 1, 1, 1 Fault Portable EVSE Cordset Internal FaultUnplug the Portable EVSE Cordset from the vehicle charge inlet
and retry to charge. If the issue is not corrected, check the Por- table EVSE Cordset and Vehicle at a service location.
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GETTING TO KNOW YOUR VEHICLE 27

Portable EVSE Cordset Fault Code List
Flashing Fault
Code Flashing
Indicator Fault Indication Recommended Actions
1, 1, 1, 2 Fault Portable EVSE Cordset Internal FaultUnplug the Portable EVSE Cordset from the vehicle charge inlet
and retry to charge. If the issue is not corrected, check the Por- table EVSE Cordset and Vehicle at a service location.
1, 2, 2, 1 AC Power Outlet Wiring Bad GroundAttempt to charge the vehicle at a different outlet. Contact a
certified electrician to check the electrical outlet and AC Supply (house wiring).
1, 2, 1, 1 Fault Portable EVSE Cordset Internal FaultCheck Portable EVSE Cordset and Vehicle at a service location.
1, 2, 1, 2 Fault CCID Leakage Current DetectedDisconnect charge connector and retry charging. If problem per-
sists, check the Portable EVSE Cordset and Vehicle at a service location.
2, 2, 2, 1 Fault Vehicle Interface Con- nectorError with the Vehicle Charge Connector Interface — Check for
water or other contamination in the vehicle charge inlet or charge connector.
2, 2, 2, 2 Fault Vehicle Interface Con- nectorError with the Vehicle Charge Connector Interface — Check for
water or other contamination in the vehicle charge inlet or charge connector
28 GETTING TO KNOW YOUR VEHICLE

Portable EVSE Cordset Fault Code List
Flashing Fault
Code Flashing
Indicator Fault Indication Recommended Actions
1, 1, 2, 1 Fault & AC PowerEVSE Enclosure Inter-
nal Temperature is Too High Use caution as the Portable EVSE Cordset housing may be hot.
It is recommended to move the Portable EVSE Cordset out of direct sun exposure. Allow the unit to cool. If error persists, check the Portable EVSE Cordset at a service location.
1, 1, 1, 2 Fault & AC PowerHot AC Power Plug
Warning
Use caution as the Portable EVSE Cordset AC Power Plug may behot. It is recommended to carefully unplug the unit from the wall
outlet and allow it to cool down. Attempt to charge the vehicle at a different wall outlet. Contact a certified electrician to inspect/
replace the wall outlet that was associated with the Hot AC Plug event. Charging will still occur, but at a reduced rate.
1, 1, 1, 1 Fault & AC PowerAC Power Plug Over
TemperatureUse caution as the Portable EVSE Cordset AC Power Plug may behot. It is recommended to carefully unplug the unit from the wall
outlet and allow it to cool down. Attempt to charge the vehicle at a
different outlet. Contact a certified electrician to inspect/replace the outlet that was associated with the Hot AC Plug event.
FCC Notice:
This unit has systems that operate on a radio frequency
that comply with Part 15 of the Federal Communications
Commission (FCC) rules.
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GETTING TO KNOW YOUR VEHICLE 29

Operation is subject to the following two conditions:
1. The device may not cause interference
2. The device must accept any interference received, in-cluding interference that may cause undesired operation
of the device.
Changes or modifications to any of these systems by other
than an authorized service facility could void authorization
to use this equipment.
This unit complies with ICES-003E of Industry Canada,
and EMC Directive 2004/108/EC.
Guidelines for preventing fire and electric shock:
• Ensure the charging cable is positioned so it will not be
stepped on, tripped over, or otherwise subjected to
damage or stress.
• There are no user serviceable parts inside.
• Do not use the charging cordset if it is visibly damaged.
Contact your authorized dealer for service.
• Do not place fingers, or any other objects inside the
charge connector. •
Do not allow children to operate this device. Adult
supervision is mandatory when children are in proxim-
ity when the charging cordset is in use.
NOTE: During normal operation, the charge connector or
AC plug may feel warm. If either one feels hot during
charging, unplug the charging cordset and have a qualified
electrician inspect the wall receptacle before you continue
charging.
WARNING!
Do not use the charging cordset with a receptacle that
is worn or damaged. Using the charging cordset with a
worn or damaged receptacle may cause burns or start a
fire.
AC Level 2 Charging (240V, 30 Amp)
AC Level 2 (240 V) charging requires a 240 V, Level 2 EVSE
(Charging station). A 30 A Level 2 EVSE for home instal-
lation is recommended.
30 GETTING TO KNOW YOUR VEHICLE

CAUTION!
•Always remove the key fobs from the vehicle and
lock all doors when leaving the vehicle unattended.
• For vehicles equipped with Keyless Enter-N-Go —
Ignition, always remember to place the ignition in
the OFF mode.
Duplication of key fobs may be performed at an authorized
dealer. This procedure consists of programming a blank
key fob to the vehicle electronics. A blank key fob is one
that has never been programmed.
NOTE: When having the Sentry Key Immobilizer System
serviced, bring all vehicle keys with you to an authorized
dealer.
KeySense Features — If Equipped
This feature provides the vehicle owner with the ability to
identify a specific vehicle key for which a customized
category of vehicle settings can be applied to determine the
driving experience for other drivers of the vehicle. The
vehicle settings are protected by a unique 4-digit PIN,
which the vehicle owner creates when accessing the spe-
cific settings for the first time. This feature also has additional features that are always
enabled when the specific key is in use that cannot be set
by the vehicle owner. While this specific key fob is in use,
the vehicle will respond accordingly to the customized
vehicle settings and mandatory features. This includes
enhanced driving assistance features, increased driver
alerts, and the locking of certain optional features.
KeySense Key Fob
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GETTING TO KNOW YOUR VEHICLE 45

indicates that someone used an invalid key fob to start the
engine. Either of these conditions will result in the engine
being shut off after two seconds.
If the vehicle security light turns on during normal vehicle
operation (vehicle running for longer than 10 seconds), it
indicates that there is a fault in the electronics. Should this
occur, have the vehicle serviced as soon as possible by an
authorized dealer.
CAUTION!
The Sentry Key Immobilizer system is not compatible
with some aftermarket remote starting systems. Use of
these systems may result in vehicle starting problems
and loss of security protection.
All of the key fobs provided with your new vehicle have
been programmed to the vehicle electronics.
VEHICLE SECURITY ALARM — IF EQUIPPED
The vehicle security alarm monitors the vehicle doors for
unauthorized entry and the ignition switch for unauthor-
ized operation. When the alarm is activated, the interior
switches for door locks, power sliding doors and power
liftgate are disabled. The vehicle security alarm provides both audible and visible signals. If something triggers the
alarm, the vehicle security alarm will provide the following
audible and visible signals: the horn will pulse, the park
lamps and/or turn signals will flash, and the vehicle
security light in the instrument cluster will flash.
Rearming Of The System
If something triggers the alarm, and no action is taken to
disarm it, the vehicle security alarm will turn the horn off
after 29 seconds, 5 seconds between cycles, up to 8 cycles if
the trigger remains active and then the vehicle security
alarm will rearm itself.
To Arm The System
Follow these steps to arm the vehicle security alarm:
1. Make sure the vehicles ignition is cycled to the “OFF”
position (refer to Starting Procedures inStarting And
Operating for further information).
• For vehicles equipped with Keyless Enter-N-Go —
Passive Entry, make sure the vehicle ignition system is
OFF.
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GETTING TO KNOW YOUR VEHICLE 53