CHRYSLER PACIFICA HYBRID 2020 Owners Manual

STARTING AND OPERATING299
Recreational towing is allowed ONLY if the front
wheels are OFF the ground. This may be
accomplished using a tow dolly (front wheels off
the ground) or vehicle trailer (all four wheels off
the ground). If using a tow dolly, follow this
procedure:

1. Properly secure the dolly to the tow vehicle, following the dolly manufacturer's
instructions.

2. Drive the front wheels onto the tow dolly.
3. Apply the park brake.
4. Place the transmission in PARK.
5. Turn the ignition OFF.
6. Properly secure the front wheels to the dolly, following the dolly manufacturer's
instructions.
7. Turn the ignition to the ON/RUN mode, but do not start the vehicle.
8. Press and hold the brake pedal.
9. Release the park brake.
10. Turn the ignition OFF.
11. Release the brake pedal.DRIVING TIPS
Driving On Slippery Surfaces
Information in this section will aid in safe
controlled launches in adverse conditions.
Acceleration
Rapid acceleration on snow covered, wet, or
other slippery surfaces may cause the driving
wheels to pull erratically to the right or left. This
phenomenon occurs when there is a difference
in the surface traction under the front (driving)
wheels.
Traction
When driving on wet or slushy roads, it is
possible for a wedge of water to build up
between the tire and road surface. This is
hydroplaning and may cause partial or
complete loss of vehicle control and stopping
ability. To reduce this possibility, the following
precautions should be observed:
Slow down during rainstorms or when the
roads are slushy.
Slow down if the road has standing water or
puddles.
Replace the tires when tread wear indicators
first become visible.
Keep tires properly inflated.
Maintain sufficient distance between your
vehicle and the vehicle in front of you to avoid
a collision in a sudden stop.
Driving Through Water
Driving through water more than a few inches/
centimeters deep will require extra caution to
ensure safety and prevent damage to your
vehicle.
WARNING!
Rapid acceleration on slippery surfaces is
dangerous. Unequal traction can cause
sudden pulling of the front wheels. You could
lose control of the vehicle and possibly have a
collision. Accelerate slowly and carefully
whenever there is likely to be poor traction
(ice, snow, wet, mud, loose sand, etc.).
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300STARTING AND OPERATING
(Continued)
(Continued)
Flowing/Rising Water
Shallow Standing Water

Although your vehicle is capable of driving
through shallow standing water, consider the
following Warnings and Cautions before doing so.

WARNING!
Do not drive on or across a road or path
where water is flowing and/or rising (as in
storm run-off). Flowing water can wear away
the road or path's surface and cause your
vehicle to sink into deeper water.
Furthermore, flowing and/or rising water can
carry your vehicle away swiftly. Failure to
follow this warning may result in injuries that
are serious or fatal to you, your passengers,
and others around you.
WARNING!
Driving through standing water limits your
vehicle’s traction capabilities. Do not
exceed 5 mph (8 km/h) when driving
through standing water.
Driving through standing water limits your
vehicle’s braking capabilities, which
increases stopping distances. Therefore,
after driving through standing water, drive
slowly and lightly press on the brake pedal
several times to dry the brakes.
Failure to follow these warnings may result
in injuries that are serious or fatal to you,
your passengers, and others around you.
CAUTION!
Always check the depth of the standing
water before driving through it. Never drive
through standing water that is deeper than
the bottom of the tire rims mounted on the
vehicle.
Determine the condition of the road or the
path that is under water and if there are any
obstacles in the way before driving through
the standing water.
WARNING! (Continued)
Do not exceed 5 mph (8 km/h) when
driving through standing water. This will
minimize wave effects.
Driving through standing water may cause
damage to your vehicle’s drivetrain compo -
nents. Always inspect your vehicle’s fluids
(i.e., engine oil, transmission, axle, etc.) for
signs of contamination (i.e., fluid that is
milky or foamy in appearance) after driving
through standing water. Do not continue to
operate the vehicle if any fluid appears
contaminated, as this may result in further
damage. Such damage is not covered by
the New Vehicle Limited Warranty.
Getting water inside your vehicle’s engine
can cause it to lock up and stall out, and
cause serious internal damage to the
engine. Such damage is not covered by the
New Vehicle Limited Warranty.
CAUTION! (Continued)

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301
IN CASE OF EMERGENCY
HAZARD WARNING FLASHERS
The Hazard Warning Flashers switch is located
in the lower center area of the instrument
panel.
Push the switch to turn on the Hazard
Warning Flashers. When the switch is
activated, all directional turn signals
will flash on and off to warn oncoming
traffic of an emergency. Push the switch a second
time to turn off the Hazard Warning Flashers.

This is an emergency warning system and it
should not be used when the vehicle is in
motion. Use it when your vehicle is disabled and
it is creating a safety hazard for other motorists.
When you must leave the vehicle to seek
assistance, the Hazard Warning Flashers will
continue to operate even though the ignition is
placed in the OFF position.
NOTE:
With extended use, the Hazard Warning
Flashers may wear down your battery.
ASSIST AND SOS MIRROR — IF EQUIPPED

Assist And SOS Mirror

If equipped, the rearview mirror contains an
ASSIST and a SOS button. NOTE:
Your vehicle may be transmitting data as
authorized by the subscriber.
The SOS and ASSIST buttons will only func
-
tion if you are connected to an operable LTE
(voice/data) or 4G (data) network. Other
Uconnect services will only be operable if
your SiriusXM Guardian™ service is active
and you are connected to an operable LTE
(voice/data) or 4G (data) network.
1 — SOS Button
2 — ASSIST Button
WARNING!
ALWAYS obey traffic laws and pay attention to
the road. ALWAYS drive safely with your hands
on the steering wheel. You have full
responsibility and assume all risks related to
the use of the features and applications in
this vehicle. Only use the features and
applications when it is safe to do so. Failure
to do so may result in an accident involving
serious injury or death.
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302IN CASE OF EMERGENCY
ASSIST Call
The ASSIST Button is used to automatically
connect you to any one of the following support
centers:
Roadside Assistance – If you get a flat tire, or
need a tow, just push the ASSIST button and
you will be connected to a representative for
assistance. Roadside Assistance will know
what vehicle is being driven and its location.
Additional fees may apply for roadside assis -
tance.
SiriusXM Guardian™ Customer Care –
In-vehicle support for SiriusXM Guardian™.
Vehicle Customer Care – Total support for all
other vehicle issues.
SOS Call

1. Push the SOS Call button on the Rearview Mirror.

NOTE:
In case the SOS Call button is pushed in error,
there will be a 10 second delay before the SOS
Call system initiates a call to a SOS operator. To
cancel the SOS Call connection, push the SOS call button on the Rearview Mirror or press the
cancellation button on the Device Screen.
Termination of the SOS Call will turn off the
green LED light on the Rearview Mirror.
2. The LED light located between the ASSIST
and SOS buttons on the Rearview Mirror will
turn green once a connection to a SOS
operator has been made.
3. Once a connection between the vehicle and a SOS operator is made, the SOS Call
system may transmit the following
important vehicle information to a SOS
operator: Indication that the occupant placed a
SOS Call
The vehicle brand
The last known GPS coordinates of the
vehicle
4. You should be able to speak with the SOS operator through the vehicle audio system
to determine if additional assistance is
needed. NOTE:
Your vehicle may be transmitting data as
authorized by the subscriber.
Once a connection is made between the
vehicle’s SOS Call system and the SOS oper
-
ator, the SOS operator may be able to open a
voice connection with the vehicle to deter -
mine if additional assistance is needed. Once
the SOS operator opens a voice connection
with the vehicle’s SOS Call system, the oper -
ator should be able to speak with you or other
vehicle occupants and hear sounds occurring
WARNING!
ALWAYS obey traffic laws and pay attention to
the road. ALWAYS drive safely with your hands
on the steering wheel. You have full
responsibility and assume all risks related to
the use of the features and applications in
this vehicle. Only use the features and
applications when it is safe to do so. Failure
to do so may result in an accident involving
serious injury or death.

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IN CASE OF EMERGENCY303
(Continued)
in the vehicle. The vehicle’s SOS Call system
will attempt to remain connected with the
SOS operator until the SOS operator termi -
nates the connection.
5. The SOS operator may attempt to contact appropriate emergency responders and
provide them with important vehicle
information and GPS coordinates. SOS Call System Limitations
Vehicles sold in Mexico
DO NOT have SOS Call
system capabilities.
SOS or other emergency line operators in
Mexico may not answer or respond to SOS
system calls.
If the SOS Call system detects a malfunction,
any of the following may occur at the time the
malfunction is detected, and at the beginning of
each ignition cycle:
The Rearview Mirror light located between
the ASSIST and SOS buttons will continuously
be illuminated red.
The Device Screen will display the following
message “Vehicle device requires service.
Please contact your dealer.”
An In-Vehicle Audio message will state
“Vehicle device requires service. Please
contact your dealer.”
WARNING!
If anyone in the vehicle could be in danger
(e.g., fire or smoke is visible, dangerous
road conditions or location), do not wait for
voice contact from an Emergency Services
Agent. All occupants should exit the vehicle
immediately and move to a safe location.
Never place anything on or near the
vehicle’s operable network and GPS
antennas. You could prevent operable
network and GPS signal reception, which
can prevent your vehicle from placing an
emergency call. An operable network and
GPS signal reception is required for the SOS
Call system to function properly.
The SOS Call system is embedded into the
vehicle’s electrical system. Do not add
aftermarket electrical equipment to the
vehicle’s electrical system. This may
prevent your vehicle from sending a signal
to initiate an emergency call. To avoid inter -
ference that can cause the SOS Call system
to fail, never add aftermarket equipment
(e.g., two-way mobile radio, CB radio, data
recorder, etc.) to your vehicle’s electrical
system or modify the antennas on your
vehicle. IF YOUR VEHICLE LOSES BATTERY
POWER FOR ANY REASON (INCLUDING
DURING OR AFTER AN ACCIDENT), THE
UCONNECT FEATURES, APPS AND
SERVICES, AMONG OTHERS, WILL NOT
OPERATE.
Modifications to any part of the SOS Call
system could cause the air bag system to
fail when you need it. You could be injured
if the air bag system is not there to help
protect you.
WARNING! (Continued)
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304IN CASE OF EMERGENCY
Even if the SOS Call system is fully functional,
factors beyond FCA US LLC’s control may
prevent or stop the SOS Call system operation. These include, but are not limited to, the
following factors:
Delayed accessories mode is active
The ignition is in the OFF position
The vehicle’s electrical systems are not intact
The SOS Call system software and/or hard
-
ware are damaged during a crash
The vehicle battery loses power or becomes
disconnected during a vehicle crash
LTE (voice/data) or 4G (data) network and/or
Global Positioning Satellite signals are
unavailable or obstructed
Equipment malfunction at the SOS operator
facility
Operator error by the SOS operator
LTE (voice/data) or 4G (data) network
congestion
Weather
Buildings, structures, geographic terrain, or
tunnels
WARNING!
Ignoring the Rearview Mirror light could
mean you will not have SOS Call services. If
the Rearview Mirror light is illuminated,
have an authorized dealer service the SOS
Call system immediately.
The Occupant Restraint Control module
turns on the air bag Warning Light on the
instrument panel if a malfunction in any
part of the system is detected. If the Air Bag
Warning Light is illuminated, have an
authorized dealer service the Occupant
Restraint Control system immediately.
WARNING!
ALWAYS obey traffic laws and pay attention to
the road. ALWAYS drive safely with your hands
on the steering wheel. You have full
responsibility and assume all risks related to
the use of the features and applications in
this vehicle. Only use the features and
applications when it is safe to do so. Failure
to do so may result in an accident involving
serious injury or death.

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IN CASE OF EMERGENCY305
NOTE:
Your vehicle may be transmitting data as
authorized by the subscriber.
Never place anything on or near the vehicle’s
LTE (voice/data) or 4G (data) and GPS
antennas. You could prevent LTE (voice/
data) or 4G (data) and GPS signal reception,
which can prevent your vehicle from placing
an emergency call. An operable LTE (voice/
data) or 4G (data) network connection and a
GPS signal is required for the SOS Call
system to function properly.
NOTE:
Changes or modifications not expressly
approved by the party responsible for compli -
ance could void the user's authority to operate
the equipment.
General Information
The following regulatory statement applies to all
Radio Frequency (RF) devices equipped in this
vehicle:
This device complies with Part 15 of the FCC
Rules and with Innovation, Science and
Economic Development Canada license-exempt
RSS standard(s). Operation is subject to the
following two conditions:

1. This device may not cause harmful interference, and

2. This device must accept any interference received, including interference that may
cause undesired operation.
Le présent appareil est conforme aux CNR
d`Innovation, Science and Economic
Development applicables aux appareils radio
exempts de licence. L'exploitation est autorisée
aux deux conditions suivantes:

1. l'appareil ne doit pas produire de brouillage, et
2. l'utilisateur de l'appareil doit accepter tout
brouillage radioélectrique subi, même si le
brouillage est susceptible d'en compro -
mettre le fonctionnement.
La operación de este equipo está sujeta a las
siguientes dos condiciones:

1. es posible que este equipo o dispositivo no cause interferencia perjudicial y

2. este equipo o dispositivo debe aceptar cualquier interferencia, incluyendo la que
pueda causar su operación no deseada.
NOTE:
Changes or modifications not expressly
approved by the party responsible for compli -
ance could void the user’s authority to operate
the equipment.
CAUTION!
To avoid damage to the mirror during
cleaning, never spray any cleaning solution
directly onto the mirror. Apply the solution
onto a clean cloth and wipe the mirror clean.
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306IN CASE OF EMERGENCY
BULB REPLACEMENT
Replacement Bulbs
Interior Bulbs
Lamps Bulb Number
Center & Rear Dome Lamp LED (Serviced At An Authorized Dealer)
Center & Rear Reading Lamps LED (Serviced At An Authorized Dealer)
Front Door Courtesy Lamp LED (Serviced At An Authorized Dealer)
Front Header Reading Lamps – If Equipped LED (Serviced At An Authorized Dealer)
Instrument Cluster Lamps LED (Serviced At An Authorized Dealer)
Liftgate Lamp(s) LED (Serviced At An Authorized Dealer)
Overhead Console Reading Lamps LED (Serviced At An Authorized Dealer)
Removable Console Lamp – If Equipped LED (Serviced At An Authorized Dealer)
Visor Vanity Lamps 6501966
Exterior Bulbs
Lamps Bulb Number
High Intensity Discharge Headlamp Low Beam - D3S
High Beam - 9005LL
Halogen Headlamp Reflector Low Beam - H11LL
Projector Halogen Low Beam - 9005HL+ All High Beams - 9005LL

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IN CASE OF EMERGENCY307
Dedicated Daytime Running Lamp (If Equipped) LED (Serviced At An Authorized Dealer)
Front Turn Signal Lamp PWY24WNA (If Halogen Headlamp Equipped)
PWY24WSV (If HID Headlamp Equipped)
Side Marker Lamp W3W
Front Park Lamp PWY24WNA (If Bulb Equipped)
LED (Serviced At An Authorized Dealer)
Front Fog Lamp H11LL
LED Front Fog Lamp LED (Serviced At An Authorized Dealer)
Center High Mounted Stop Lamp (CHMSL) LED (Serviced At An Authorized Dealer)
Stop/Turn Signal Lamp W21/5WLL
Rear Tail/Side Marker Lamp Rear Tail - Body Side - W21/5WLL (If Bulb Equipped); LED (Serviced At An
Authorized Dealer)
Rear Tail - Liftgate - W5WLL (If Bulb Equipped); LED (Serviced At An Authorized Dealer)
Rear Side Marker: W3W
Backup Lamp W21W
License Lamp LED (Serviced At An Authorized Dealer)
Exterior Bulbs
Lamps Bulb Number
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308IN CASE OF EMERGENCY
Replacing Exterior Bulbs
High Intensity Discharge (HID) Headlamps —
If Equipped
The headlamps contain a type of high voltage
discharge light source. High voltage can remain
in the circuit even with the headlamp switch off.
Because of this, you should not attempt to
service a HID headlamp light source yourself. If
an HID headlamp light source fails, take your
vehicle to an authorized dealer for service.
NOTE:
On vehicles equipped with HID headlamps,
when the headlamps are turned on, there is a
blue hue to the lights. This diminishes and
becomes more white after approximately 10
seconds, as the system charges.
Halogen Headlamps

1. Reach behind the headlamp housing to
access the headlamp bulb cap.

2. Firmly grasp the headlamp bulb cap and rotate it counterclockwise to unlock it.

Headlamp Bulb Cap
3. Firmly grasp the headlamp bulb socket
assembly and rotate counterclockwise to
remove from the housing.

Headlamp Bulb Socket

4. Disconnect the bulb from the electrical connector and then connect the
replacement bulb.

Headlamp Bulb

WARNING!

A transient high voltage occurs at the bulb
sockets of HID headlamps when the headlamp
switch is turned ON. It may cause serious
electrical shock or electrocution if not serviced
properly. See an authorized dealer for service.

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