service CITROEN BERLINGO VAN 2019 User Guide

30
Instruments
To deactivate/activate a function, select "OFF"
or "ON".
Configuring a function
Access to additional information on the function
Confirm
Return to the previous page or confirm
Menus
Press the touch screen with three fingers
to show all of the menu buttons.
For more information about the menus,
refer to the sections describing the audio
and telematics systems.
Radio/Media
Navigation (Depending on equipment)
Driving or Vehicle (Depending on
equipment)
Activation, deactivation and settings for certain
functions.
The functions are organised in 2 tabs: " Driving
functions" and "Vehicle settings".
Telephone
Applications Display of available connected services.
Energy (with CITROËN Connect Nav)
Access the specific Electric functions
(energy flow, consumption statistics, deferred
charge) organised in the corresponding 3 tabs.
or
Settings
Main settings for the audio system and
touch

screen.
Audio system on/off Volume adjustment/mute
Upper bar
Certain information is displayed permanently in
the upper bar of the touch screen:
–

T
ime and outside temperature (a blue warning
lamp appears if there is a risk of ice).
–

Reminder of information from the
RadioMedia

and Telephone menus and
navigation instructions (depending on
equipment).
–

Notifications.
– Access to the Settings.
Energy menu
This menu is only available with CITROËN
Connect Nav .
Depending on version, this is accessible either:
– directly, by pressing the button near the
touch screen.
– via the Applications menu.
Flow
The page displays a real-time representation of
the electric drive train’s operation.


1.Active driving mode
2. Electric motor
3. Estimated traction battery charge level
4. Energy flows
The energy flows have a specific colour for each
type of driving:
A. Blue: energy consumption
B. Green: energy recovery
Statistics
This page shows electrical energy consumption
statistics.


– Blue bar chart: directly consumed energy
supplied by the traction battery .

33
Access
2

► Keep this button 1 pulled across to remove
the key 2 from the device.
If the alarm is activated, the audible
signal triggered on opening a door with
the key (integral with the remote control) will
stop when the ignition is switched on.
Once the built-in key is ejected, always
keep it with you to be able to carry out
the corresponding back-up procedures.
"Keyless Entry and Start" on your
person


It allows the unlocking, locking and starting of the
vehicle, while carrying the remote control on your
person in the recognition zone " A".
In the ignition on (accessories) position,
with the "START/STOP" button, the
hands-free function is deactivated and it is
impossible to open the doors.
For more information on Starting/switching
off the engine and in particular the "ignition
on" position, refer to the corresponding
section.
Locating the vehicle
This function helps you to spot your vehicle from
a distance, with the vehicle locked:
–

The direction indicators flash for approximately
10 seconds.
–


The courtesy lamps come on.
► Press this button.
Remote operation of lighting
A short press on this button switches on
the lighting remotely (lighting of
sidelamps, dipped beam headlamps and number
plate lamps).
A second press on the button before the end of
the timed period cancels the remote lighting.
Advice
Remote control
The remote control is a sensitive, high-
frequency device; avoid handling it in your
pocket, due to the risk of unintentionally
unlocking the vehicle.
Avoid pressing the remote control buttons
while out of range of the vehicle, due to
the risk of rendering the remote control
inoperative. It would then be necessary to
reset it.
The remote control does not work
when the
key is in the ignition switch, even when the
ignition is switched off.
Anti-theft protection
Do not modify the electronic vehicle
immobiliser, as this might result in
malfunctions.
For vehicles with a key ignition switch,
remember to remove the key and turn the
steering wheel to engage the steering lock.
Locking the vehicle
Driving with the doors locked could make
it more difficult for the emergency services
to enter the passenger compartment in an
emergency.
As a safety precaution, remove the key from
the ignition or take the electronic key with you
when leaving the vehicle, even for a short
time.

37
Access
2► Pull the side-hinged door handle or raise the
tailgate.
With an opening rear screen in the
tailgate


► With the Keyless Entry and Start on your
person, to unlock the vehicle, press the tailgate
opening rear screen unlocking control.
The
screen will open slightly; then, lift it up to open it.
Locking
Ensure that no person or object prevents
the correct closing of the windows.
Be particularly aware of children when
operating the windows.
The locking/deadlocking is signalled by the fixed illumination of the direction
indicators for about two seconds.
Depending on your version, the door mirrors
fold at the same time.
If your vehicle is so equipped, pressing
and holding the locking button closes the
windows. The window stops in position when
you release the button.
With the key
► To lock the vehicle, insert the key in the lock
then turn it towards the rear of the vehicle.
With the remote control
► To lock the vehicle, press this button.
With Keyless Entry and
Start on your person




► To lock the vehicle, with the remote control in
recognition zone A, press the markings on one
of the front or rear door handles.


► To lock the vehicle, with the remote control in
recognition zone A, press the markings on one
of the front door handles.
With side-hinged doors

► To lock the vehicle, with the remote control
in recognition zone A, press the left-hand door
locking control.
Driving with the doors locked could make
it more difficult for the emergency
services to enter the vehicle in an emergency.
As a safety measure, never leave the vehicle,
even for a short time, without taking the
remote control with you.
If a door is not properly closed (except the
right-hand door with side-hinged rear
doors):

41
Access
2Risk of explosion or leaking of
inflammable liquid or gas!
Do not use in/store in/place in an environment
where the temperature is extremely high or
where the pressure is extremely low due to
very high altitude.
Do not try to burn, crush or cut a used battery.
Reinitialising the remote
control
Following replacement of the battery or in
the event of a fault, it may be necessary to
reinitialise the remote control.
Without Keyless Entry and Start

► Switch the ignition off.
► T urn the key to position 2 (Ignition on) .
►

Immediately press the closed padlock button
for a few seconds. ►


Switch off the ignition and remove the key
from the ignition switch.
The remote control is now fully operational
again.


► Insert the mechanical key (incorporated into
the remote control) into the lock to open the
vehicle.
►

Place the electronic key against the back-up
reader on the steering column and hold it there
until the ignition is switched on.
►


W
ith a manual gearbox, place the gear lever
in neutral then fully depress the clutch pedal.
►

W
ith an automatic gearbox, while in mode
P, depress the brake pedal.
►

Switch on the ignition by pressing the
"

START/STOP" button.
If the fault persists after reinitialisation, contact a
CITROËN dealer or a qualified workshop without
delay.
Central locking / unlocking
This function enables the doors to be locked or unlocked simultaneously from inside the vehicle.




When locking/deadlocking from the
outside
When the vehicle is locked or deadlocked
from the outside, the indicator lamp flashes
and the button is deactivated.
►

After normal locking, pull one of the
interior door controls to unlock the vehicle.
►


After deadlocking, you must use the
remote control, the "Keyless Entry and
Start" system or the built-in key to unlock the
vehicle.
Manual mode
► Press this button to lock / unlock the
vehicle.
Driving with the doors locked could make
it difficult for the emergency services to
enter the vehicle in an emergency.

42
Access
If one of the doors is open, the central
locking from the inside does not function.
This is signalled by a mechanical noise from
the locks.
If the boot is open, only the locking of the
other doors is carried out. The indicator lamp
in the button remains off.
When locking from inside, the door
mirrors do not fold.
The indicator lamp also goes off when unlocking one or more accesses.
Automatic mode
This is the automatic central locking of the
vehicle when driving, also called anti-intrusion
security.
For more information on Anti-intrusion
security, refer to the corresponding section.
Locking/unlocking the
loading area








This button is unavailable if the vehicle has been locked or deadlocked from
outside (using the key, remote control or
Keyless Entry and Start, depending on
equipment) or if any of the doors are still
open.
For more information on the Key, and, in
particular, on programming selective
locking for the loading area, refer to the
corresponding section.
Manual mode
► With complete unlocking activated,
press this button to lock (indicator lamp
comes on)/unlock (indicator lamp goes off) the
vehicle
.
►

With selective unlocking activated, press this
button to lock (indicator lamp comes on)/unlock
(indicator lamp goes off) the loading area

.
Driving with the doors locked could make
it more difficult for the emergency
services to enter the vehicle in an emergency.
The indicator lamp goes off when unlocking one or more doors of the
loading area.
With the ignition off and the vehicle fully
locked, the indicator lamp goes off for energy
economy reasons.
Automatic mode
The loading area is always locked when driving.
To deactivate this automatic locking, go to a CITROËN dealer or a qualified
workshop.
Anti-intrusion security
This system allows automatic simultaneous
locking of the doors and boot as soon as the
speed of the vehicle exceeds 6 mph (10 km/h).
Operation
If one of the doors or the boot is open, the
automatic central locking does not take place.
This is signalled by the sound of the locks rebounding, accompanied by illumination
of this warning lamp in the instrument panel, an
audible signal and the display of an alert
message.

43
Access
2Activation/Deactivation
You can activate or deactivate this function
permanently.
►
With the ignition on, press the central locking
button until an audible signal is triggered and
a corresponding message of confirmation is
displayed.
The state of the system stays in the memory
when the ignition is switched off.
Driving with the doors locked may render
access by the emergency services to the
interior difficult in an emergency.
Carrying long or voluminous objects
If you want to drive with the boot open,
you should press the central locking button
to lock the doors. Otherwise, every time the
speed of the vehicle exceeds 6 mph (10
km/h), the locks will rebound and the alerts
mentioned above will appear.
Pressing the central locking button unlocks
the vehicle.
Above 6 mph (10 km/h), this unlocking is
temporary.
Side-hinged doors
Keeping the left-hand door closed with the
right-hand door open


It is possible to drive with the right-hand
door open, to enable the transportation
of long loads.
The left-hand door is kept closed by the
distinctive "yellow" lock, positioned at the
base of the door.
This closed door must not be used to retain
loads.
Driving with the right-hand door open is a
special dispensation. Please comply with the
usual safety instructions on how to warn other
drivers.
Opening to approximately 180°

If fitted to your vehicle, a check strap system
allows the doors to be opened from about 90° to
about 180°.
►

Pull the yellow control when the door is open.
The check strap will engage again automatically
on closing.
General
recommendations for the
sliding side doors
Doors must only be operated when the
vehicle is stationary.
For your safety and that of your passengers,
as well as for correct operation of the doors,
you are strongly advised not to drive with a
door open.
Always check that it is safe to operate the
door and in particular, be sure not to leave
children or animals near the door controls
without supervision.

73
Ease of use and comfort
3

► Position the strap(s) around the head
restraint(s) (depending on the position of the
partition).
►

T
ighten the strap(s) using the adjustable
section in order to correctly retain the items that
have been loaded inside the cover.
Do not place any load in the passenger
compartment outside the protective cover
(especially over the cover).
Regularly check the condition of the
protective cover.
When signs of wear and tear appear, contact
a CITROËN dealer to have it replaced by a
protective cover that meets the specifications
and qualities required by CITROËN and your
vehicle.
Heating and Ventilation
Advice
Using the ventilation and air
conditioning system
►

T

o ensure that air is distributed evenly,
keep the external air intake grilles at the base
of the windscreen, the nozzles, the vents, the
air outlets and the air extractor in the boot
free from obstructions.
►

Do not cover the sunshine sensor located
on the dashboard; this sensor is used to
regulate the automatic air conditioning
system.
►


Operate the air conditioning system for at
least 5 to 10 minutes once or twice a month to
keep it in good working order

.
►

If the system does not produce cold air
,
switch it off and contact a CITROËN dealer or
a qualified workshop.
When towing a large load on a steep gradient
in high temperatures, switching off the air
conditioning increases the available engine
power, enhancing the towing capacity.
Avoid driving for too long with the ventilation off or with prolonged operation
of interior air recirculation. Risk of misting and
deterioration of the air quality!
If the interior temperature is very high
after the vehicle has stood for a long
time in the sunshine, air the passenger
compartment for a few moments.
Put the air flow control at a setting high
enough to quickly change the air in the
passenger compartment.
Condensation created by the air
conditioning results in a discharge of
water underneath the vehicle. This is perfectly
normal.
Servicing the ventilation and air
conditioning system
►

Ensure that the passenger compartment
filter is in good condition and have the filter
elements replaced regularly

.
We recommend using a composite passenger
compartment filter. Its specific active additive
helps protect against polluting gases and bad
smells.
►

T

o ensure correct operation of the
air conditioning system, have it checked
according to the recommendations in the
Manufacturer’s service schedule.

92
Safety
General safety
recommendations
Do not remove the labels attached in
different places on your vehicle. They
include safety warnings as well as
identification information for the vehicle.
For all work on your vehicle, use a
qualified workshop that has the technical
information, skills and equipment required, all
of which a CITROËN dealer is able to
provide.
Depending on country regulations,
certain safety equipment may be
mandatory: high visibility safety vests,
warning triangles, breathalysers, spare bulbs,
spare fuses, fire extinguisher, first aid kit, mud
flaps at the rear of the vehicle, etc.
Installing electrical accessories:
– The fitting of electrical equipment or
accessories not approved by CITROËN may
cause excessive current consumption and
faults and failures with the electrical system
of your vehicle. Contact a CITROËN dealer
for information on the range of approved
accessories.
– As a safety measure, access to the
diagnostic socket, used for the vehicle's
electronic systems, is reserved strictly for
CITROËN dealers or qualified workshops,
equipped with the special tools required (risk
of malfunctions of the vehicle's electronic
systems that could cause breakdowns or
serious accidents).
The Manufacturer cannot
be held responsible if this advice is not
followed.
–

Any modification or adaptation not intended
or authorised by CITROËN or carried out
without meeting the technical requirements
defined by the Manufacturer will result in the
suspension of the commercial warranty

.
Installation of accessory radio
communication transmitters
Before installing a radio communication
transmitter with an external aerial, you must
without fail contact a CITROËN dealer for
the specification of transmitters which can
be fitted (frequency, maximum power, aerial
position, specific installation requirements),
in line with the Vehicle Electromagnetic
Compatibility Directive (2004/104/EC).
Declarations of conformity for radio
equipment
The relevant certificates are available on the
http://service.citroen.com/ACddb/ website.
Emergency or assistance
call




1. eCall (SOS)
2. ASSISTANCE
eCall (SOS)
Your vehicle may be fitted with the eCall (SOS)
system either as standard or as an option.
The eCall (SOS) system provides direct access
to the emergency services and is built directly
into the vehicle.
According to the country of sale, the eCall
(SOS)
system
corresponds to the systems PE112,
ERAGLONASS, 999, etc.

93
Safety
5The eCall (SOS) system is activated by default.
► In an emergency , press button 1 for more
than 2 seconds.
The lit indicator lamp and a voice message
confirm that the call has been made to the
emergency services*.
The eCall
(SOS) system immediately locates
your vehicle and puts you in contact with the
appropriate emergency services**.
►

Pressing again immediately cancels the
request.
The indicator lamp flashes while the vehicle
data is being sent, and then remains lit when
communication is established.
If an impact is detected by the airbag
control unit, an emergency call is made
automatically, irrespective of the deployment
of any airbags.
This system is a public service and is free of charge.
Operation of the system
– Upon switching on the ignition, the indicator
lamp lights up red, then green, and then goes
out: the system is operating correctly
.
* In accordance with the general conditions of use of the service, available from dealers an\
d subject to technological and technical limitations.
** Depend ing on the geographic coverage of the "eCall (SOS)" and "ASSISTANCE" systems.
The list of countries covered and the telematic services provided is ava\
ilable from dealers or on the website for your country.
– The indicator lamp flashes red: replace the
back-up battery .
–

The indicator lamp is fixed red: system
malfunction.

The emergency and assistance call
services may not work.
–

If the indicator lamp does not come on when
the ignition is switched on, this also means that
there is a system malfunction.
If the problem persists, contact a qualified
workshop as soon as possible.
A system fault does not prevent the vehicle from being driven.
Data processing
All processing of personal data by
the eCall (SOS) function complies with
the framework for protection of personal
information established by Regulation
2016/679 (General Data Protection
Regulation - GDPR) and Directive 2002/58/
EC of the European Parliament and the
Council, and in particular, seeks to protect
the vital interests of the data subject, in
accordance with Article 6 (1) d) GDPR.
The processing of personal data is strictly
limited to the purpose of handling the eCall
(SOS) function used with the “112” single
European emergency call number.
The eCall (SOS) function is only able to
collect and process the following data
relating to the vehicle: vehicle identification
number, vehicle type (passenger vehicle or
light commercial vehicle), fuel type or power
source, three most recent locations and
direction of travel, number of passengers
and a timestamped log file of the automatic
activation of the system and its timestamp.
The recipients of the processed data are the
emergency call handling centres designated
by the relevant national authorities in the
territory in which they are located, enabling
priority routing and handling of calls to the
“112” emergency number.
Data storage
Data contained in the system’s memory
is not accessible from outside the system until
a call is made. The system is not traceable
and is not continuously monitored in its
normal operating mode.
The data in the system's internal memory is
automatically and continuously erased. Only
the vehicle’s three most recent locations,
necessary for the normal functioning of the
system, are stored.
When an emergency call is triggered, the data
log is stored for no more than 13 hours.

94
Safety
Access to data
You have the right of access to data and
as appropriate to request the rectification,
erasure or restriction of processing of any
personal data not processed in accordance
with the provisions of GDPR. Third parties
to which data has been disclosed shall
be notified of any rectification, erasure or
restriction carried out in compliance with
GDPR, unless it proves impossible or
involves a disproportionate effort.
You also have the right to lodge a complaint
with the respective data protection
supervisory authority.
If you want to claim your above-mentioned
rights please contact us per email at:
[email protected].
For more information regarding our contact
details please take a look at our Privacy &
Cookies Policy on the brand's website.
ASSISTANCE
► If the vehicle breaks down, press button 2
for more than 2 seconds to request assistance
(confirmed by a voice message*).
►

Pressing again immediately cancels the
request.
* Depending on the geographic coverage of the "eCall (SOS)" and "ASSISTANCE" systems and the official national language chosen by the owner of the
vehicle.
The list of countries covered and the telematic services provided is ava\
ilable from dealers or on the website for your country.
Privacy mode allows you to manage the
level of sharing (data and/or location)
between your vehicle and CITROËN.
It can be configured in the Settings touch
screen menu.
By default, depending on equipment,
deactivate/reactivate geolocation by
simultaneously pressing the 2 buttons, then
press the "ASSISTANCE" button to confirm.
If you purchased your vehicle outside the
CITROËN dealer network, we invite you
to have a dealer check the configuration of
these services and, if desired, modify them to
suit your wishes. In a multilingual country,
configuration is possible in the official national
language of your choice.
For technical reasons, in particular to
improve the quality of telematic services
for customers, the Manufacturer reserves the
right to carry out updates to the vehicle's
on-board telematic system at any time.
If you benefit from the Citroën Connect
Box offer with the SOS and Assistance
Pack included, there are additional services
available to you in your personal space, via
the website for your country.
For information about the SOS and
Assistance Pack, please refer to the general
conditions for these services.
Hazard warning lamps



► Pressing this red button causes all the
direction indicators to flash.
They can work with the ignition switched off.
Automatic operation of hazard warning lamps
When braking in an emergency, depending on
the rate of deceleration, the hazard warning
lamps come on automatically. They switch off
automatically when you next accelerate.
They can be switched off by pressing the button.