DODGE GRAND CARAVAN 2009 5.G Owners Manual

† This maintenance is recommended by the manufac-
turer, but is not required to maintain emissions warranty.WARNING!
You can be badly injured working on or around a
motor vehicle. Do only that service work for which
you have the knowledge and the right equipment. If
you have any doubt about your ability to perform a
service job, take your vehicle to a competent me-
chanic.
MAINTENANCE SCHEDULES 499
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IF YOU NEED CONSUMER ASSISTANCECONTENTS
m
Suggestions For Obtaining Service For Your
Vehicle . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 503
▫ Prepare For The Appointment . . . . . . . . . . 503
▫ Prepare A List . . . . . . . . . . . . . . . . . . . . . 503
▫ Be Reasonable With Requests . . . . . . . . . . . 503
m If You Need Assistance . . . . . . . . . . . . . . . . 503
▫ Chrysler LLC Customer Center . . . . . . . . . 504
▫ Chrysler Canada Inc. Customer Center . . . . 504
▫ In Mexico Contact . . . . . . . . . . . . . . . . . . 504 ▫
Customer Assistance For The Hearing Or
Speech Impaired (TDD/TTY) . . . . . . . . . . . . 505
▫ Service Contract . . . . . . . . . . . . . . . . . . . . 505
m Warranty Information (U.S. Vehicles Only) . . . 506
m MOPARt Parts . . . . . . . . . . . . . . . . . . . . . . 506
m Reporting Safety Defects . . . . . . . . . . . . . . . 506
▫ In The 50 United States And Washington,
D.C. . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 506
▫ In Canada . . . . . . . . . . . . . . . . . . . . . . . . 507 9

mPublication Order Forms . . . . . . . . . . . . . . . 507
m Department Of Transportation Uniform Tire
Quality Grades . . . . . . . . . . . . . . . . . . . . . . . . 509
▫ Treadwear . . . . . . . . . . . . . . . . . . . . . . . . 509 ▫
Traction Grades . . . . . . . . . . . . . . . . . . . . 509
▫ Temperature Grades . . . . . . . . . . . . . . . . . 510
502 IF YOU NEED CONSUMER ASSISTANCE

SUGGESTIONS FOR OBTAINING SERVICE FOR
YOUR VEHICLE
Prepare
For The Appointment
If you’re having warranty work done, be sure to have the
right papers with you. Take your warranty folder. All
work to be performed may not be covered by the
warranty. Discuss additional charges with the service
manager. Keep a maintenance log of your vehicle’s
service history. This can often provide a clue to the
current problem.
Prepare A List
Make a written list of your vehicle’s problems or the
specific work you want done. If you’ve had an accident
or work done that is not on your maintenance log, let the
service advisor know.
Be Reasonable With Requests
If you list a number of items and you must have your
vehicle by the end of the day, discuss the situation with the service advisor and list the items in order of priority.
At many authorized dealers, you may obtain a rental
vehicle at a minimal daily charge. If you need a rental, it
is advisable to make these arrangements when you call
for an appointment.
IF YOU NEED ASSISTANCE
The manufacturer and its authorized dealers are vitally
interested in your satisfaction. We want you to be happy
with our products and services.
Warranty service must be done by an authorized dealer.
We strongly recommend that you take the vehicle to an
authorized dealer. They know your vehicle the best, and
are most concerned that you get prompt and high quality
service. The manufacturer’s authorized dealers have the
facilities, factory-trained technicians, special tools, and
the latest information to ensure the vehicle is fixed
correctly and in a timely manner.
IF YOU NEED CONSUMER ASSISTANCE 503 9

This is why you should always talk to an authorized
dealer’s service manager first. Most matters can be re-
solved with this process.
If for some reason you are still not satisfied, talk to the
general manager or owner of the authorized dealer-
ship. They want to know if you need assistance.
If an authorized dealership is unable to resolve the
concern, you may contact the manufacturer’s customer
center.
Any communication to the manufacturer’s customer cen-
ter should include the following information:
Owner’s name and address
Owner’s telephone number (home and office)
Authorized dealership name
Vehicle Identification Number (VIN)
Vehicle delivery date and mileage
Chrysler LLC Customer Center
P.O. Box 21–8004
Auburn Hills, MI 48321–8004
Phone: (800) 992-1997
Chrysler Canada Inc. Customer Center
P.O. Box 1621
Windsor, Ontario N9A 4H6
Phone: (800) 465–2001
In Mexico contact:
Av. Prolongacion Paseo de la Reforma, 1240
Sante Fe C.P. 05109
Mexico, D. F.
In Mexico City: 5081-7568
Outside Mexico City: 1-800-505-1300
504 IF YOU NEED CONSUMER ASSISTANCE

Customer Assistance For The Hearing Or Speech
Impaired (TDD/TTY)To assist customers who have hearing difficulties, the
manufacturer has installed special TDD (Telecommuni-
cation Devices for the Deaf) equipment at its customer
center. Any hearing or speech impaired customer, who
has access to a TDD or a conventional teletypewriter
(TTY) in the United States, can communicate with the
manufacturer by dialing 1–800–380–CHRY.
Canadian residents with hearing difficulties that require
assistance can use the special needs relay service offered
by Bell Canada. For TTY teletypewriter users, dial 711
and for Voice callers, dial 1 800 855-0511 to connect with
a Bell Relay Service operator.
Service Contract
You may have purchased a service contract for a vehicle
to help protect you from the high cost of unexpected
repairs after the manufacturer’s New Vehicle Limited
Warranty expires. The manufacturer stands behind only
the manufacturer’s service contracts. If you purchased a
manufacturer’s service contract, you will receive Plan
Provisions and an Owner Identification Card in the mail
within three weeks of the vehicle delivery date. If you
have any questions about the service contract, call the
manufacturer’s Service Contract National Customer Hot-
line at 1-800-521-9922.
The manufacturer will not stand behind any service
contract that is not the manufacturer’s service contract. It
is not responsible for any service contract other than the
manufacturer’s service contract. If you purchased a ser-
vice contract that is not a manufacturer’s service contract,
and you require service after the manufacturer’s New
Vehicle Limited Warranty expires, please refer to the
contract documents, and contact the person listed in
those documents.
IF YOU NEED CONSUMER ASSISTANCE 505 9

We appreciate that you have made a major investment
when you purchased the vehicle. An authorized dealer
has also made a major investment in facilities, tools, and
training to assure that you are absolutely delighted with
the ownership experience. You’ll be pleased with their
sincere efforts to resolve any warranty issues or related
concerns.WARNING!
Engine exhaust, some of its constituents, and certain
vehicle components contain, or emit, chemicals
known to the State of California to cause cancer and
birth defects, or other reproductive harm. In addi-
tion, certain fluids contained in vehicles and certain
products of component wear contain, or emit, chemi-
cals known to the State of California to cause cancer
and birth defects, or other reproductive harm.
WARRANTY INFORMATION (U.S. Vehicles Only)
See the Warranty Information Booklet for the terms and
provisions of Chrysler Motors LLC warranties applicable
to this vehicle.
MOPART
PARTS
Mopartfluids, lubricants, parts, and accessories are
available from an authorized dealer. They will help keep
the vehicle operating at its best.
REPORTING SAFETY DEFECTS
In the 50 United States and Washington, D.C.
If you believe that your vehicle has a defect that could
cause a crash or cause injury or death, you should
immediately inform the National Highway Traffic Safety
Administration (NHTSA) in addition to notifying the
manufacturer.
If NHTSA receives similar complaints, it may open an
investigation, and if it finds that a safety defect exists in
506 IF YOU NEED CONSUMER ASSISTANCE

a group of vehicles, it may order a recall and remedy
campaign. However, NHTSA cannot become involved in
individual problems between you, your authorized
dealer, and the manufacturer.
To contact NHTSA, you may either call the Auto Safety
Hotline toll free at 1–888–327–4236 (TTY: 1–800–424–
9153), or go to http://www.safercar.gov; or write to:
Administrator, NHTSA, 1200 New Jersey Avenue, SE.,
West Building, Washington, D.C. 20590. You can also
obtain other information about motor vehicle safety from
http://www.safercar.gov.
In Canada
If you believe that your vehicle has a safety defect, you
should contact the Customer Service Department imme-
diately. Canadian customers who wish to report a safety
defect to the Canadian government should write to: Trans-
port Canada, Motor Vehicle Defect Investigations and
Recalls, 2780 Sheffield Road, Ottawa, Ontario K1B 3V9.
PUBLICATION ORDER FORMS
To order the following manuals, you may use either the
website or the phone numbers listed below. Visa, Mas-
tercard, American Express, and Discover orders are ac-
cepted. If you prefer mailing your payment, please call
for an order form.
NOTE:A street address is required when ordering
manuals (no P.O. Boxes).
Service Manuals
These comprehensive Service Manuals provide the
information that students and professional technicians
need in diagnosing/troubleshooting, problem solving,
maintaining, servicing, and repairing Chrysler LLC
vehicles. A complete working knowledge of the ve-
hicle, system, and/or components is written in
straightforward language with illustrations, diagrams,
and charts.
IF YOU NEED CONSUMER ASSISTANCE 507 9

Diagnostic Procedure Manuals
Diagnostic Procedure Manuals are filled with dia-
grams, charts and detailed illustrations. These practi-
cal manuals make it easy for students and technicians
to find and fix problems on computer-controlled ve-
hicle systems and features. They show exactly how to
find and correct problems the first time, using step-by-
step troubleshooting and drivability procedures,
proven diagnostic tests and a complete list of all tools
and equipment.
Owner’s Manuals
These Owner’s Manuals have been prepared with the
assistance of service and engineering specialists to
acquaint you with specific Chrysler LLC vehicles.
Included are starting, operating, emergency and main-
tenance procedures as well as specifications, capabili-
ties and safety tips.
Call toll free at:
1–800–890–4038 (U.S.)
1–800–387–1143 (Canada)
Or
Visit us on the Worldwide Web at:
www.techauthority.com
508 IF YOU NEED CONSUMER ASSISTANCE