DODGE JOURNEY 2009 1.G Owners Manual

NOTE:
•The oil change indicator message will not monitor the
time since the last oil change. Change your vehicles oil
if it has been six months since your last oil change,
even if the oil change indicator message is NOT
illuminated.
•Change your engine oil more often if you drive your
vehicle off-road for an extended period of time.
•Under no circumstances should oil change intervals
exceed 6,000 mi (10,000 km) or six months, whichever
comes first.Your authorized dealer will reset the oil change indicator
message after completing the scheduled oil change. If this
scheduled oil change is performed by someone other
than your authorized dealer, the message can be reset by
referring to the steps described under “Oil Change
Required” under “Electronic Vehicle Information Center
(EVIC)” in Section 4 or under “Odometer/Trip Odom-
eter” under “Instrument Cluster Descriptions” in Section
4.
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At Each Stop for Fuel
•Check the engine oil level. Refer to “Engine Oil” under
“Maintenance Procedures” in Section 7.
•Check the windshield washer solvent and add if
required.
Once a Month
•Check tire pressure and look for unusual wear or
damage.
•Inspect the battery, and clean and tighten the terminals
as required.
•Check the fluid levels of coolant reservoir, brake
master cylinder, power steering, and transaxle, and
add as needed.
•Check all lights and other electrical items for correct
operation. At Each Oil Change
•Change the engine oil filter.
•Inspect the brake hoses and lines.
CAUTION!
Failure to perform the required maintenance items
may result in damage to the vehicle.
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Required Maintenance Intervals
Perform Maintenance Every(Where time and mileage
are listed, follow the interval that occurs first.)
Maintenance Items MilesKilometers or Months
Change the engine oil and engine oil filter. 6,00010 000 6
Rotate the tires. 6,00010 000 6
If using your vehicle in dusty or off-road conditions,
inspect the engine air cleaner filter, and replace if nec-
essary. 12,000
20 000 12
Inspect the brake linings, and replace if necessary. 12,00020 000 12
Replace the air conditioning filter (if equipped). 12,00020 000 12
Inspect the CV Joints. Perform the first inspection at
12,000 mi (20 000 km) or 12 months. 24,000
40 000 24
Inspect the exhaust system. Perform the first inspec-
tion at 12,000 mi (20 000 km) or 12 months. 24,000
40 000 24
Inspect the front suspension, tie rod ends and boot
seals, and replace if necessary. 24,000
40 000 24
Replace the engine air cleaner filter. 30,00050 000 30
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Perform Maintenance Every(Where time and mileage
are listed, follow the interval that occurs first.)
Maintenance Items MilesKilometers or Months
Replace the spark plugs on 2.4L and 2.7L engines. 30,00050 000 30
Change Rear Drive Assembly (RDA) fluid. 60,000100 000 60
Change Power Transfer Unit (PTU) fluid. 60,000100 000 60
Change the automatic transaxle fluid and filter if us-
ing your vehicle for any of the following: police, taxi,
fleet, or frequent trailer towing. 60,000
100 000 60
Inspect and replace PCV valve if necessary. † 90,000150 000 90
Flush and replace the engine coolant. 102,000170 000 60
Replace the spark plugs on 3.5L engines. 102,000170 000 102
Replace the timing belt on 3.5L engines. 102,000170 000 102
Change the automatic transaxle fluid and filter. 120,000200 000 120
Replace the accessory drive belt on 2.4L and 2.7L en-
gines. 120,000
200 000 120
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† This maintenance is recommended by the manufacturer
to the owner, but is not required to maintain emissions
warranty.
WARNING!
You can be badly injured working on or around a
motor vehicle. Do only service work for which you
have the knowledge and the right equipment. If you
have any doubt about your ability to perform a service
job, take your vehicle to a competent mechanic.
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IF YOU NEED CONSUMER ASSISTANCE
CONTENTS
Suggestions For Obtaining Service For
Your Vehicle ..........................487
▫ Prepare For The Appointment ............487
▫ Prepare A List ........................487
▫ Be Reasonable With Requests .............487
 If You Need Assistance ...................487
▫ Chrysler LLC Customer Center ...........488
▫ Chrysler Canada Inc. Customer Center ......488
▫ In Mexico Contact .....................489 ▫
Customer Assistance For The Hearing Or
Speech Impaired (TDD/TTY) .............489
▫ Service Contract ......................489
 Warranty Information (U.S. Vehicles Only) .....490
 MOPARParts .........................491
 Reporting Safety Defects ..................491
▫ In The 50 United States And
Washington, D.C. .....................491
▫ In Canada ..........................491
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Publication Order Forms ..................492
 Department Of Transportation Uniform
Tire Quality Grades .....................493
▫ Treadwear ..........................493 ▫
Traction Grades ......................493
▫ Temperature Grades ...................494
486 IF YOU NEED CONSUMER ASSISTANCE

SUGGESTIONS FOR OBTAINING SERVICE FOR
YOUR VEHICLE
Prepare For The Appointment
If you’re having warranty work done, be sure to have the
right papers with you. Take your warranty folder. All
work to be performed may not be covered by the
warranty. Discuss additional charges with the service
manager. Keep a maintenance log of your vehicle’s
service history. This can often provide a clue to the
current problem.
Prepare A List
Make a written list of your vehicle’s problems or the
specific work you want done. If you’ve had an accident
or work done that is not on your maintenance log, let the
service advisor know.
Be Reasonable With Requests
If you list a number of items and you must have your
vehicle by the end of the day, discuss the situation with
the service advisor and list the items in order of priority.
At many authorized dealers, you may obtain a rental
vehicle at a minimal daily charge. If you need a rental, it
is advisable to make these arrangements when you call
for an appointment.
IF YOU NEED ASSISTANCE
The manufacturer and its authorized dealers are vitally
interested in your satisfaction. We want you to be happy
with our products and services.
Warranty service must be done by an authorized dealer.
We strongly recommend that you take the vehicle to an
authorized selling dealer. They know you and the vehicle
best, and are most concerned that you get prompt and
IF YOU NEED CONSUMER ASSISTANCE 487
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high quality service. The manufacturer’s authorized deal-
ers have the facilities, factory-trained technicians, special
tools, and the latest information to ensure the vehicle is
fixed correctly and in a timely manner.
This is why you should always talk to an authorized
dealer’s service manager first. Most matters can be re-
solved with this process.
•If for some reason you are still not satisfied, talk to the
general manager or owner of the authorized dealer-
ship. They want to know if you need assistance.
•If an authorized dealership is unable to resolve the
concern, you may contact the Manufacturer’s Cus-
tomer Center.
Any communication to the Manufacturer’s Customer
Center should include the following information:
•Owner’s name and address
•Owner’s telephone number (home and office)
•Authorized dealership name
•Vehicle Identification Number (VIN)
•Vehicle delivery date and mileage
Chrysler LLC Customer Center
P.O. Box 21–8004
Auburn Hills, MI 48321–8004
Phone: (800) 992-1997
Chrysler Canada Inc. Customer Center
P.O. Box 1621
Windsor, Ontario N9A 4H6
Phone: (800) 465–2001
488 IF YOU NEED CONSUMER ASSISTANCE