service FORD AEROSTAR 1997 1.G Service Manual

305
*
[HS01000(ALL)03/95]
If you are away from home when your vehicle
needs to be serviced, or if you need more help
than the dealer gave you, contact the Ford
Customer Assistance Center to find an
authorized dealership that may be able to help.
%*
[HS01120(ALL)03/95]
one inch art:0060100-E
*
[HS01130(ALL)05/96]
If you live in Canada and have any questions or
concerns that the dealership cannot answer,
contact the Customer Assistance Centre.
%*
[HS01140(ALL)04/95]
one inch art:0060101-C
*
[HS01200(ALL)04/95]
To process your request, the Ford Customer
Assistance Center needs the following
information:
*
[HS01300(ALL)05/96]
q
your telephone number (both business and
home)
*
[HS01400(ALL)05/96]
q
the name of the dealer and the city where the
dealership is located
*
[HS01500(ALL)05/96]
q
the year and make of your vehicle
*
[HS01550(ALL)05/96]
q
the date purchased
*
[HS01600(ALL)05/96]
q
the current mileage on your vehicle
*
[HS01700(ALL)05/96]
q
your Vehicle Identification Number (VIN)
File:14cphsa.ex
Update:Thu Jun 6 14:45:58 1996

306
*
[HS03300(ALL)05/96]
If you still have a complaint involving a
warranty dispute, you may wish to contact the
Dispute Settlement Board (U.S. only) or the
Canadian Motor Vehicle Arbitration Plan
(CAMVAP) in Canada.
*
[HS03400(ALL)05/96]
A warranty dispute must be submitted to the
Dispute Settlement Board before taking action
under the Magnuson-Moss Warranty Act, or to
the extent allowed by state law, before pursuing
replacement or repurchase remedies provided by
certain state laws. This dispute handling
procedure is not required prior to enforcing state
created rights or other rights which are
independent of the Magnuson-Moss Warranty
Act or state replacement or repurchase laws.
%
*
[HS03500(ALL)05/96]
The Dispute Settlement Board
(U.S. Only)
*
[HS03600(ALL)05/96]
The Dispute Settlement Board is:
*
[HS03700(ALL)05/96]
q
an independent, third-party arbitration
program for warranty disputes
*
[HS03800(ALL)05/96]
q
available free to owners and lessees of
qualifying Ford Motor Company vehicles
*
[HS03900(ALL)05/96]
The Dispute Settlement Board may not be
available in all states. Ford Motor Company
reserves the right to change eligibility
limitations, modify procedures and/or to
discontinue this service without notice and
without incurring obligations.
*
[HS04000(ALL)05/96]
What Kinds of Cases Does the Board
Review?
*
[HS04100(ALL)05/96]
The Board reviews all warranty performance
complaints on Ford, Mercury and Lincoln cars
and Ford and Mercury light trucks under the
new vehicle limited warranty that have not been
resolved by either a dealer or Ford Motor
Company, except those involving:
File:14cphsa.ex
Update:Thu Jun 6 14:45:58 1996

307
*
[HS04200(ALL)05/96]
q
a non-Ford product
*
[HS04300(ALL)05/96]
q
a non-Ford dealership
*
[HS04400(ALL)05/96]
q
a vehicle sales transaction
*
[HS04500(ALL)05/96]
q
request for reimbursement of consequential
expenses. Expenses incidental to the warranty
complaint being reviewed are eligible for
consideration.
*
[HS04600(ALL)05/96]
q
items not covered by the new vehicle limited
warranty
*
[HS04700(ALL)05/96]
q
items covered by a service contract
*
[HS04800(ALL)05/96]
q
alleged liability claims
*
[HS04900(ALL)05/96]
q
property damage where the damage is
significant when compared to the economic
loss alleged under the warranty dispute
*
[HS05000(ALL)05/96]
q
cases currently in litigation
*
[HS05100(ALL)05/96]
q
vehicles not used primarily for family,
personal, or household purposes (except in
states where the Dispute Settlement Board is
required to review commercial vehicles)
*
[HS05200(ALL)05/96]
Complaints involving vehicles in which
applicable new vehicle limited warranties have
expired at receipt of your application are not
eligible. Eligibility may differ according to state
law. For example, see the unique brochures for
California and Wisconsin purchasers/lessees.
*
[HS05300(ALL)05/96]
How Does the Board Work?
*
[HS05400(ALL)05/96]
The Board consists of:
*
[HS05500(ALL)05/96]
q
three consumer representatives
*
[HS05600(ALL)05/96]
q
a Ford or Lincoln/Mercury dealer
*
[HS05700(ALL)05/96]
Consumer candidates for Board membership are
recruited and trained by an independent
consulting firm. Dealers are chosen because of
their business leadership qualities.
File:14cphsa.ex
Update:Thu Jun 6 14:45:58 1996

308
*
[HS05800(ALL)05/96]
What the Board needs
*
[HS05900(ALL)05/96]
To have your case reviewed you must complete
the application in the DSB brochure and mail it
to the address provided on the application form.
*
[HS06000(ALL)05/96]
Your application is reviewed and, if it is
determined to be eligible, you will receive an
acknowledgment indicating:
*
[HS06100(ALL)05/96]
q
the file number assigned to your application
*
[HS06200(ALL)05/96]
q
the toll-free phone number of the DSB's
independent administrator
*
[HS06300(ALL)05/96]
Your dealership and a Ford Motor Company
representative are asked to submit statements at
this time.
*
[HS06400(ALL)05/96]
To review your case properly, the Board needs
the following information:
*
[HS06500(ALL)05/96]
q
legible copies of all documents and
maintenance or repair orders relevant to the
case
*
[HS06600(ALL)05/96]
q
the year, make, model, and Vehicle
Identification Number (VIN) listed on your
vehicle ownership license
*
[HS06700(ALL)05/96]
q
the date of repair(s) and mileage at the time
of occurrence(s)
*
[HS06800(ALL)05/96]
q
the current mileage
*
[HS06900(ALL)05/96]
q
the name of the dealer who sold or serviced
the vehicle
*
[HS07000(ALL)05/96]
q
a brief description of your unresolved concern
*
[HS07100(ALL)05/96]
q
a brief summary of the action taken with the
dealer and Ford Motor Company
*
[HS07200(ALL)05/96]
q
the names (if known) of all the people you
contacted at the dealership
File:14cphsa.ex
Update:Thu Jun 6 14:45:58 1996

311 %
*
[HS08440(ALL)05/96]
Mediation/Arbitration Program
(Canada Only)
*
[HS08450(ALL)05/96]
In those cases where you continue to feel that
the efforts by Ford and the dealer to resolve a
factory-related vehicle service concern have been
unsatisfactory, Ford of Canada participates in an
impartial third party mediation/arbitration
program administered by the Canadian Motor
Vehicle Arbitration Plan (CAMVAP).
*
[HS08460(ALL)05/96]
The CAMVAP program is a straight-forward and
relatively speedy alternative to resolve a
disagreement when all other efforts to produce a
settlement have failed. This procedure is without
cost to you and is designed to eliminate the
need for lengthy and expensive legal
proceedings.
*
[HS08470(ALL)05/96]
In the CAMVAP program, impartial third-party
Arbitrators conduct hearings at mutually
convenient times and places in an informal
environment. These impartial Arbitrators review
the positions of the parties, make decisions and,
where appropriate, render awards to resolve
disputes. CAMVAP decisions are fast, fair and
final as the arbitrator's award is binding on both
you and Ford of Canada.
*
[HS08500(ALL)05/96]
CAMVAP services are available in all territories
and provinces, except Quebec. For more
information, without charge or obligation, call
your CAMVAP Provincial Administrator directly
at 1-800-207-0685.
File:14cphsa.ex
Update:Thu Jun 6 14:45:58 1996

312
%*
[HS08600(ALL)05/96]
Getting Help Outside the U.S.
and Canada
*
[HS08700(ALL)05/96]
Before you export your vehicle to a foreign
country, contact the appropriate foreign embassy
or consulate to make sure local regulations do
not prevent you from registering your vehicle.
Officials at the embassy can also help you decide
whether you should import your vehicle to that
country.
*
[HS08800(ALL)06/95]
Officials at the embassy or consulate can tell you
where to get unleaded fuel. If you cannot get
unleaded fuel or can get only fuel with an
anti-knock index that is lower than your vehicle
needs, contact a district or owner relations office
before you leave the U.S. or Canada.
*
[HS08900(ALL)05/96]
Use of leaded fuel in your vehicle without a
proper conversion may damage the effectiveness
of your emissions control system and may cause
engine knocking or serious engine damage. Ford
Motor Company is not responsible for any
damage that is caused by use of improper fuel.
*
[HS09000(ALL)06/95]
You may also have difficulty importing your
vehicle back into the U.S. if you use leaded fuel.
*
[HS09100(ALL)06/95]
If your vehicle must be serviced while you are
traveling or living in Central or South America,
the Caribbean, or the Middle East, contact the
nearest Ford dealership. If the dealership cannot
help you, write to:
*
[HS09200(ALL)06/95]
one inch art:0095024-A
File:14cphsa.ex
Update:Thu Jun 6 14:45:58 1996

336 Index
Autolamp system (see Headlamps)..... 72
Automatic transmission
fluid, adding............. 248
fluid, checking............ 247
fluid, refill capacities......... 294
fluid, specification........... 296
Axle
lubricant specifications......... 296
refill capacities............ 294
traction lok............177, 254
B
Basic vehicle warranty........... 3
Battery
acid, treating emergencies.....223, 250
charging system warning light...... 13
disconnecting............. 226
how to service............ 249
jumping a disabled battery....... 222
maintenance-free........... 249
proper disposal, recycling....... 250
replacement, specifications....... 293
servicing............... 249
voltage gauge............ 13,15
when storing your vehicle....... 285
Brake fluid
brake warning light........... 9
checking and adding......... 236
description.............. 236
specifications...........237, 296
Brakelamp, high-mount brakelamp..... 72
Brakes
adjustment.............. 163
anti-lock............... 163
applying the brakes.......... 166
brake warning light........... 9
fluid, checking and adding....... 236
fluid, refill capacities.......236, 294
File:cpixa.ex
Update:Fri Jun 7 14:33:41 1996

340 Index
D
Daytime running light system....... 72
Defects, reporting............ 301
Defrost, rear window........... 69
Dipstick
automatic transmission fluid....246, 248
engine oil.............. 234
power steering fluid.......... 244
Disabled vehicle (see Towing)...... 226
Dispute Settlement Board........ 306
Doors
door ajar warning light......... 11
lubricant specifications......... 296
Driveline universal joint and slip yoke . . 248
Driving under special conditions,
heavy load.............. 179
E
Electrical system
circuit breakers............ 209
fuses................. 200
operating when the engine is off..... 74
Electronic radio with cassette
(see Electronic sound system)...... 49
Electronic sound system
accessory delay............. 74
tuning the radio........ 23,37,49
warranty and service information..... 58
Electronic stereo cassette radio
(see Electronic sound system)...... 49
Electronic stereo radio (see Electronic
sound system)............. 49
Emergencies, roadside
assistance............... 303
battery acid spills.........223, 251
fuel................. 265
jump-starting............. 222
towing................ 226
File:cpixa.ex
Update:Fri Jun 7 14:33:41 1996

Index 341
Emergency brake (parking brake)..... 165
Emission control system
catalytic converter.......... 269
emissions warranty......... 3,269
Engine
check engine warning light....... 12
does not start............ 158
fuel injected engine, starting...... 153
fuel pump shut-off switch....... 158
preparing to start........... 153
refill capacities............ 294
service points............ 297
starting............... 154
starting after a collision........ 158
storing your vehicle.......... 283
Engine block heater........... 157
Engine coolant
checking and adding......... 240
checking hoses............ 243
disposal.............230, 248
drain and flush............ 243
preparing for storage......... 285
proper solution..........230, 248
recovery reservoir........240, 297
refill capacities............ 294
specifications............. 296
temperature gauge........... 17
Engine coolant temperature gauge
description............... 17
mechanical............... 17
Engine coolant temperature
gauge:electronic............. 17
Engine fan............... 230
Engine:idle speed control........ 156
Engine knocking............ 264
File:cpixa.ex
Update:Fri Jun 7 14:33:41 1996

342 Index
Engine oil
changing oil and oil filter....... 234
checking and adding......... 234
dipstick............... 234
disposal.............230, 248
engine oil pressure gauge........ 16
filter, specifications.......... 293
refill capacities............ 294
specifications...........233, 296
synthetic oil............. 233
ªbreak-inº oils............. 5
viscosity............... 233
Entry system, illuminated......... 73
Exhaust fumes............. 160
Extended Service Plan, Ford........ 3
F
Fan, engine fan, avoiding injury..... 230
Federal Communications Commission.... 58
Federal Highway Administration
Regulation............... 5
Flashers, hazard........... 78,199
Flat tire................. 209
Fluid refill capacities........... 294
Ford Customer Assistance Center..... 305
Ford Dispute Settlement Board...... 306
Ford Extended Service Plan........ 3
Ford Motor Company of Canada..... 310
Ford of Canada Customer
Assistance Centre........... 310
Foreign registration........... 312
Four-Wheel Drive vehicles, special notice . . 5
Four-wheeling with Ford supplement.... 5
French owner guides, how to obtain.... 3
File:cpixa.ex
Update:Fri Jun 7 14:33:41 1996