ECU FORD C MAX ENERGI 2016 User Guide

Potential CausesCondition
•Vehicles with keyless start: The keylessstart transmitter is not placed in the backupposition. See Starting a Gasoline Engine(page 130).
•SecuriLock passive anti-theft system isdisabled or in unlimited mode.
•The key or transmitter used to start yourvehicle does not have admin privileges.
•No MyKeys are created. See Creating aMyKey (page 52).
I cannot program the configurablesettings.
•The key or transmitter used to start yourvehicle does not have admin privileges.
•No MyKeys are created. See Creating aMyKey (page 52).
I cannot clear the MyKeys.
Purchase a new key from an authorized dealer.I lost the only admin key.
Program a spare key. See Passive Anti-TheftSystem (page 65).I lost a key.
MyKey distances do not accumulate.•The MyKey user is not using the MyKey.
•An admin key holder cleared the MyKeysand created new MyKeys.
•The key system has been reset.
•An admin transmitter is present at vehiclestart.
•No MyKeys are created. See Creating aMyKey (page 52).
No MyKey functions with the keylessentry transmitter.
55
C-MAX (CCG) Canada/United States of America, enUSA, First Printing
MyKey™

PASSIVE ANTI-THEFT
SYSTEM
SecuriLock®
The system helps prevent your vehiclefrom starting unless you use a coded keyprogrammed to your vehicle. Using thewrong key may prevent your vehicle fromstarting. A message may appear in theinformation display.
If you are unable to start your vehicle witha correctly coded key, a malfunction hashappened. A message may appear in theinformation display.
Note:The system is not compatible withnon-Ford aftermarket remote start systems.Use of these systems may result in vehiclestarting problems and a loss of securityprotection.
Note:Metallic objects, electronic devicesor a second coded key on the same keychain may cause vehicle starting issues ifthey are too close to the key when startingyour vehicle. Prevent these objects fromtouching the coded key while starting theengine. Switch the ignition off, move allobjects on the key chain away from thecoded key and restart your vehicle if aproblem occurs.
Note:Do not leave a duplicate coded keyin your vehicle. Always take your keys andlock all doors when leaving your vehicle.
Automatic Arming
Your vehicle arms immediately after youswitch the ignition off.
Automatic Disarming
Switching the ignition on with a coded keydisarms your vehicle.
Replacement Keys
Note:Your vehicle comes equipped withtwo integrated keyhead transmitters or twointelligent access keys.
The integrated keyhead transmitterfunctions as a programmed ignition keythat operates all the locks and starts yourvehicle, as well as a remote control.
The intelligent access key functions as aprogrammed key that operates the driverdoor lock and activates the intelligentaccess with push button start system, aswell as a remote control.
If your programmed transmitters orstandard SecuriLock coded keys(integrated keyhead transmitters only) arelost or stolen and you do not have an extracoded key, you will need to have yourvehicle towed to an authorized dealer. Youneed to erase the key codes from yourvehicle and program new coded keys.
Store an extra programmed key away fromyour vehicle in a safe place to help preventany inconveniences. See your authorizeddealer to purchase additional spare orreplacement keys.
Programming a Spare IntegratedKeyhead Transmitter
Note:You can program a maximum of eightcoded keys to your vehicle. All eight can beintegrated keyhead transmitters.
You can program your own integratedkeyhead transmitter or standardSecuriLock coded keys to your vehicle. Thisprocedure will program both the vehicleimmobilizer keycode and the remote entryportion of the remote control to yourvehicle
Only use integrated keyhead transmittersor standard SecuriLock keys.
65
C-MAX (CCG) Canada/United States of America, enUSA, First Printing
Security

You must have two previouslyprogrammed coded keys and the newunprogrammed key readily accessible. Seeyour authorized dealer to have the sparekey programmed if two previouslyprogrammed coded keys are not available.
Read and understand the entire procedurebefore you begin.
1.Insert the first previously programmedcoded key into the ignition.
2.Switch the ignition from off to on. Keepthe ignition on for at least threeseconds, but no more than 10 seconds.
3.Switch the ignition off and remove thefirst coded key from the ignition.
4. After three seconds but within 10seconds of switching the ignition off,insert the second previously coded keyinto the ignition.
5.Switch the ignition from off to on. Keepthe ignition on for at least threeseconds, but no more than 10 seconds.
6.Switch the ignition off and remove thesecond previously programmed codedkey from the ignition.
7. After three seconds but within 10seconds of switching the ignition offand removing the previouslyprogrammed coded key, insert the newunprogrammed key into the ignition.
8.Switch the ignition from off to on. Keepthe ignition on for at least six seconds.
9.Remove the newly programmed codedkey from the ignition.
If the key has been successfullyprogrammed it will start your vehicle andoperate the remote entry system (if thenew key is an integrated keyheadtransmitter).
If programming was not successful, wait10 seconds and repeat Steps 1 through 8.If you are still unsuccessful, take yourvehicle to your authorized dealer.
Programming a Spare IntelligentAccess Key
See your authorized dealer to haveadditional keys programmed to yourvehicle.
ANTI-THEFT ALARM (If Equipped)
The system warns you of an unauthorizedentry to your vehicle. It triggers if any door,the luggage compartment or the hoodopens without using the key or remotecontrol.
The direction indicators flash and the hornsounds if unauthorized entry is attemptedwhile the alarm is armed.
Take all remote controls to an authorizeddealer if there is any potential alarmproblem with your vehicle.
Arming the Alarm
The alarm is ready to arm when there isnot a key in the ignition. Electronically lockthe vehicle to arm the alarm.
Disarming the Alarm
Disarm the alarm by any of the followingactions:
•Unlock the doors or luggagecompartment with the remote controlor keyless entry keypad.
•Switch the ignition on or start thevehicle.
•Use a key in the driver’s door to unlockthe vehicle, then switch the ignition onwithin 12 seconds.
Note:Pressing the panic button on theremote control will stop the horn and signalindicators, but will not disarm the system.
66
C-MAX (CCG) Canada/United States of America, enUSA, First Printing
Security

HomeLink Wireless ControlSystem
WARNINGS
Make sure that the garage door andsecurity device are free fromobstruction when you areprogramming. Do not program the systemwith the vehicle in the garage.
Do not use the system with anygarage door opener that does nothave the safety stop and reversefeature as required by U.S. Federal SafetyStandards (this includes any garage dooropener manufactured before April 1, 1982).A garage door opener which cannot detectan object, signaling the door to stop andreverse, does not meet current federalsafety standards. Using a garage dooropener without these features increasesthe risk of serious injury or death.
Note:Make sure you keep the originalremote control transmitter for use in othervehicles as well as for future systemprogramming.
Note:We recommend that upon the saleor lease termination of your vehicle, youerase the programmed function buttons forsecurity reasons. See Erasing the FunctionButton Codes.
Note:You can program a maximum ofthree devices. To change or replace any ofthe three devices after it has been initiallyprogrammed, you must first erase thecurrent settings. See Erasing the FunctionButton Codes.
The universal garage door opener replacesthe common hand-held garage dooropener with a three-button transmitterthat is integrated into the driver’s sun visor.
The system includes two primary features,a garage door opener and a platform forremote activation of devices within thehome. As well as being programmed forgarage doors, the system transmitter canbe programmed to operate entry gateoperators, security systems, entry doorlocks and home or office lighting.
Additional system information can befound online at www.homelink.com,www.youtube.com/HomeLinkGentex orby calling the toll-free help line on1-800-355-3515.
In-Vehicle Programming
This process is to program your hand-heldtransmitter and your in-vehicle HomeLinkbutton.
Note:The programming steps belowassume you will be programming HomeLinkthat was not previously programmed.
Note:Put a new battery in the hand-heldtransmitter. This will ensure quicker trainingand accurate transmission of theradio-frequency signal.
121
C-MAX (CCG) Canada/United States of America, enUSA, First Printing
Universal Garage Door Opener (If Equipped)E142657

AUTOMATIC TRANSMISSION
WARNINGS
Always set the parking brake fullyand make sure the gearshift islatched in park (P). Turn the ignitionto the off position and remove the keywhenever you leave your vehicle.
Do not apply the brake pedal andaccelerator pedal simultaneously.Applying both pedals simultaneouslyfor more than three seconds will limitengine rpm, which may result in difficultymaintaining speed in traffic and could leadto serious injury.
Note:Do not leave your vehicle with thetransmission in neutral (N). Leaving yourvehicle with the transmission in neutral (N)will drain the battery and you may not beable to start your vehicle.
Automatic Transmission
Putting your vehicle in gear:
1. Fully press down the brake pedal.
2.Move the gearshift lever to the desiredgear.
3. Come to a complete stop.
4. Move the gearshift lever and securelylatch it in park (P).
Park (P)
This position locks the transmission andprevents the front wheels from turning.Come to a complete stop before puttingyour vehicle into and out of park (P).
Reverse (R)
With the gearshift lever in reverse (R), yourvehicle will move backward. Always cometo a complete stop before shifting into andout of reverse (R).
Neutral (N)
With the gearshift lever in neutral (N), yourvehicle can be started and is free to roll.Hold the brake pedal down while in thisposition.
Drive (D)
Drive (D) is the normal driving position forthe best fuel economy.
Low (L)
•Provides maximum engine braking.
•The transmission may be shifted intolow (L) at any vehicle speed.
•Is not intended for use under extendedor normal driving conditions and resultsin lower fuel economy.
Grade assist:
Press the transmission control switch onthe side of the gearshift lever to activategrade assist.
161
C-MAX (CCG) Canada/United States of America, enUSA, First Printing
TransmissionE144820

When you think the vehicle is properlyparked, or you hear a solid tone from theparking aid, bring the vehicle to a completestop.
When automatic steering is finished, thetouch screen displays a message indicatingthat the active park assist process is doneand a tone sounds. The driver isresponsible for checking the parking joband making any necessary correctionsbefore putting the transmission in P (Park).
Deactivating the Park AssistFeature
The system can be deactivated manuallyby:
•pressing the active park assist button.
•grabbing the steering wheel duringautomatic steering.
•driving above approximately 22 mph(35 km/h) for 30 seconds during anactive park search.
•driving above 6 mph (10 km/h) duringautomatic steering.
•turning off the traction control system.
Certain vehicle conditions can alsodeactivate the system, such as:
•Traction control has activated on aslippery or loose surface.
•There is an anti-lock brake systemactivation or failure.
•Something touches the steering wheel.
If a problem occurs with the system, awarning message is displayed, followedby a chime. Occasional system messagesmay occur in normal operation. Forrecurring or frequent system faults, contactan authorized dealer to have your vehicleserviced.
Troubleshooting the System
The system does not look for a space
The traction control system may be off.
The transmission is in reverse (R). Your vehicle must be moving forward to be able todetect a parking space.
174
C-MAX (CCG) Canada/United States of America, enUSA, First Printing
Parking AidsE130109

REAR UNDER FLOOR
STORAGE
The under floor storage compartments arelocated behind the front seats. Lift thehandle to unlatch the lid.
LUGGAGE COVERS
WARNINGS
Make sure that the posts are properlylatched in mounting features. Thecover may cause injury in a suddenstop or accident if it is not securelyinstalled.
Do not place any objects on thecargo area shade. They may obstructyour vision or strike occupants ofyour vehicle in a sudden stop or crash.
Use the cargo shade to cover items in thecargo area of your vehicle.
Insert the ends of the cargo shade into themounting features located behind the rearseat on the rear trim panels to install thecargo shade.
To operate the cargo shade:
1. Pull the rear edge of the cargo shaderearward.
2. Secure both ends of the support rodinto the retention slots located on therear quarter trim panels.
Removing the Shade
Press the release lever on each sideforward, and then lift the shade out of themounting feature. You will see a red markwhen the lever is unlatched.
182
C-MAX (CCG) Canada/United States of America, enUSA, First Printing
Load CarryingE162198 E164183 E162195

FLOOR MATS
WARNINGS
Always use floor mats that aredesigned to fit the foot well of yourvehicle. Only use floor mats thatleave the pedal area unobstructed. Onlyuse floor mats that are firmly secured toretention posts so that they cannot slip outof position and interfere with the pedalsor impair safe operation of your vehicle inother ways.
Pedals that cannot move freely cancause loss of vehicle control andincrease the risk of serious personalinjury.
Always make sure that the floormats are properly attached to theretention posts in the carpet that aresupplied with your vehicle. Floor mats mustbe properly secured to both retention poststo make sure mats do not shift out ofposition.
Never place floor mats or any othercovering in the vehicle foot well thatcannot be properly secured toprevent them from moving and interferingwith the pedals or the ability to control thevehicle.
Never place floor mats or any othercovering on top of already installedfloor mats. Floor mats should alwaysrest on top of vehicle carpeting surface andnot another floor mat or other covering.Additional floor mats or any other coveringwill reduce the pedal clearance andpotentially interfere with pedal operation.
Check attachment of floor mats ona regular basis. Always properlyreinstall and secure floor mats thathave been removed for cleaning orreplacement.
WARNINGS
Always make sure that objectscannot fall into the driver foot wellwhile the vehicle is moving. Objectsthat are loose can become trapped underthe pedals causing a loss of vehicle control.
Failure to properly follow floor matinstallation or attachmentinstructions can potentially causeinterference with pedal operation causinga loss of vehicle control.
To install floor mats, position the floor matso that the eyelet is over the retention postand press down to lock in.
To remove the floor mat, reverse theinstallation procedure.
194
C-MAX (CCG) Canada/United States of America, enUSA, First Printing
Driving HintsE142666

ROADSIDE ASSISTANCE
Vehicles Sold in the United States:Getting Roadside Assistance
To fully assist you should you have avehicle concern, Ford Motor Companyoffers a complimentary roadsideassistance program. This program isseparate from the New Vehicle LimitedWarranty. The service is available:
•24 hours a day, seven days a week.
•For the coverage period listed on theRoadside Assistance Card included inyour Owner's Manual portfolio.
Roadside Assistance covers:
•A flat tire change with a good spare, ifprovided with the vehicle (exceptvehicles supplied with a tire inflationkit).
•Battery jump start.
•Lock-out assistance (key replacementcost is the customer's responsibility).
•Fuel delivery — independent servicecontractors, if not prohibited by state,local or municipal law, shall deliver upto 2 gal (7.6 L) of gasoline or 5 gal(18.9 L) of diesel fuel to a disabledvehicle. Roadside Assistance limits fueldelivery service to two no-chargeoccurrences within a 12-month period.
•Winch out — available within 100 ft(30.5 m) of a paved or countymaintained road, no recoveries.
•Towing — independent servicecontractors, if not prohibited by state,local or municipal law, shall tow Fordeligible vehicles to an authorized dealerwithin 35 mi (56 km) of thedisablement location or to the nearest
authorized dealer. If a memberrequests a tow to an authorized dealerthat is more than 35 mi (56 km) fromthe disablement location, the membershall be responsible for any mileagecosts in excess of 35 mi (56 km).
Roadside Assistance includes up to $200for a towed trailer if the disabled eligiblevehicle requires service at the nearestauthorized dealer. If the towing vehicle isoperational but the trailer is not, then thetrailer does not qualify for any roadsideservices.
Vehicles Sold in the United States:Using Roadside Assistance
Complete the roadside assistanceidentification card and place it in yourwallet for quick reference. This card is inthe owner's information portfolio in theglove compartment.
United States Ford vehicle customers whorequire Roadside Assistance, call1-800-241-3673.
If you need to arrange roadside assistancefor yourself, Ford Motor Companyreimburses a reasonable amount fortowing to the nearest dealership within35 mi (56 km). To obtain reimbursementinformation, United States Ford vehiclecustomers call 1-800-241-3673.Customers need to submit their originalreceipts.
Vehicles Sold in Canada: GettingRoadside Assistance
To fully assist you should you have avehicle concern, Ford Motor Company ofCanada, Limited offers a complimentaryroadside assistance program. This programis eligible within Canada or the continentalUnited States.
195
C-MAX (CCG) Canada/United States of America, enUSA, First Printing
Roadside Emergencies

Crashes
A crash or impact significant enough torequire an emergency response forconventional vehicles would also requirethe same response for an electric orhybrid-electric vehicle.
If possible
•Move your car to a safe, nearbylocation and remain on the scene.
•Roll down the windows before shuttingyour vehicle off.
•Place your vehicle in Park, set theparking brake, turn off the vehicle,activate the hazard lights, and moveyour key(s) at least 16 feet (5 meters)away from the vehicle.
Always
•Call 911 if assistance is needed andadvise that an electric or hybrid-electricvehicle is involved.
•Do not touch exposed electricalcomponents or the enginecompartment, as a shock hazard mayexist.
•Avoid contact with leaking fluids andgases, and remain out of the way ofoncoming traffic until emergencyresponders arrive.
•When emergency responders arrive,tell them that the vehicle involved is anelectric vehicle or hybrid vehicle.
Fires
As with any vehicle, call 911 immediately ifyou see sparks, smoke or flames comingfrom the vehicle.
•Exit the vehicle immediately.
•Advise 911 that an electric orhybrid-electric vehicle is involved.
•As with any vehicle fire, do not inhalesmoke, vapors or gas from the vehicle,as they may be hazardous.
•Remain a safe distance from thevehicle and try to stay clear of thesmoke.
•Stay out of the roadway and stay outof the way of any oncoming trafficwhile awaiting the arrival of emergencyresponders.
Post-Incident
•Do not store a severely damagedvehicle with a lithium-ion battery insidea structure or within 50 feet (15meters) of any structure or vehicle.
•Make sure that passenger and cargocompartments remain ventilated (i.e.open window, door or trunk).
•For vehicles in the United States, notifyFord Motor Company 1-800-392-3673(then follow the prompts on the voiceresponse menu), an authorized Forddealer or service center as soon aspossible as there may be other stepsto secure and discharge thehigh-voltage battery.
•For vehicles in Canada, notify FordMotor Company 1-800-565-3673(then follow the prompts on the voiceresponse menu), an authorized Forddealer or service center as soon aspossible as there may be other stepsto secure and discharge thehigh-voltage battery.
•Call 911 if you observe leaking fluids,sparks, smoke or flames, or heargurgling or bubbling from thehigh-voltage battery.
200
C-MAX (CCG) Canada/United States of America, enUSA, First Printing
Roadside Emergencies