FORD C MAX ENERGI 2016 Owners Manual

Monday-Saturday, 8:30am-9:00pm EST.
Sunday, 10:30am-7:30pm EST.
In the United States, call 1-800-392-3673.
In Canada, call 1-800-565-3673.
Times are subject to change due toholidays.
SYNC Owner Account
Why do I need a SYNC owner account?
•Required to activate Vehicle HealthReport and to view the reports online.
•Required to activate thesubscription-based SYNC Services andto personalize your Saved Points andFavorites.
•Essential for keeping up with the latestsoftware downloads available forSYNC.
•Access to customer support for anyquestions you may have.
Driving Restrictions
For your safety, certain features arespeed-dependent and restricted when yourvehicle is traveling over 3 mph (5 km/h).
Safety Information
WARNING
Driving while distracted can result inloss of vehicle control, crash andinjury. We strongly recommend thatyou use extreme caution when using anydevice that may take your focus off theroad. Your primary responsibility is the safeoperation of your vehicle. We recommendagainst the use of any hand-held devicewhile driving and encourage the use ofvoice-operated systems when possible.Make sure you are aware of all applicablelocal laws that may affect the use ofelectronic devices while driving.
When using SYNC:
•Do not operate playing devices if thepower cords or cables are broken, splitor damaged. Place cords and cablesout of the way, so they do not interferewith the operation of pedals, seats,compartments or safe driving abilities.
•Do not leave playing devices in yourvehicle during extreme conditions as itcould cause them damage. See yourdevice's manual for further information.
•Do not attempt to service or repair thesystem. See an authorized dealer.
Privacy Information
When a cellular phone is connected toSYNC, the system creates a profile withinyour vehicle that is linked to that cellularphone. This profile is created in order tooffer you more cellular features and tooperate more efficiently. Among otherthings, this profile may contain data aboutyour cellular phone book, text messages(read and unread), and call history,including history of calls when your cellularphone was not connected to the system.In addition, if you connect a media device,the system creates and retains an index ofsupported media content. The system alsorecords a short development log ofapproximately 10 minutes of all recentsystem activity. The log profile and othersystem data may be used to improve thesystem and help diagnose any problemsthat may occur.
The cellular profile, media device index,and development log will remain in thevehicle unless you delete them and aregenerally accessible only in the vehiclewhen the cellular phone or media playeris connected. If you no longer plan to usethe system or the vehicle, we recommendyou perform a Master Reset to erase allstored information.
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System data cannot be accessed withoutspecial equipment and access to thevehicle's SYNC module. Ford MotorCompany and Ford of Canada will notaccess the system data for any purposeother than as described absent consent, acourt order, or where required by lawenforcement, other governmentauthorities, or other third parties actingwith lawful authority. Other parties mayseek to access the informationindependently of Ford Motor Company andFord of Canada. For further privacyinformation, see the sections on 911 Assist,Vehicle Health Report, and Traffic,Directions and Information.
USING VOICE RECOGNITION
This system helps you control manyfeatures using voice commands. Thisallows you to keep your hands on thewheel and focus on what is in front of you.
Helpful Hints
•Make sure the interior of your vehicle isas quiet as possible. Wind noise fromopen windows and road vibrations mayprevent the system from correctlyrecognizing spoken commands.
•After pressing the voice button, waituntil after the tone sounds andListening appears before saying acommand. Any command spokenbefore this does not register with thesystem.
•Speak naturally, without long pausesbetween words.
•At any time, you can interrupt thesystem while it is speaking by pressingthe voice button.
Initiating a Voice Session
Initiate a voice session bypressing the voice button on thesteering wheel controls. SeeUsing Voice Recognition (page 299).
When prompted you can say any of the following:
If you want the system to carry out the followingVoice command
Stream audio from your phone.Bluetooth Audio
Cancel the requested action.Cancel
Access mobile applications.mobile (apps | applica-tions)
Make calls.Phone
Access the device connected to your USB port.USB [1]
Run a vehicle health report.Vehicle Health (Report)
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If you want the system to carry out the followingVoice command
Adjust the level of voice interaction and feedback.Voice Settings | VoicePreferences
Hear a list of voice commands available in the current mode.Help
You can say any of the voice commands that appear within open and close brackets thatare separated by |. For example, where (cancel | stop | exit) appears you say; cancel orstop or exit.
You must say any of the voice commands that appear outside of open and close brackets.For example, where mobile (apps | applications) appears, you must say mobile followedby either apps or applications.
You do not need to say words that appear within square brackets. For example, for where(USB [stick] | iPOD | MP3 [player]) appears, you can say USB or USB stick.
Note:SYNC Services and Vehicle health report are only available in the United States ofAmerica.
System Interaction and Feedback
The system provides feedback throughaudible tones, prompts, questions andspoken confirmations depending on thesituation and the chosen level ofinteraction (voice settings). You cancustomize the voice recognition system toprovide more or less instruction andfeedback.
The default setting is to a higher level ofinteraction in order to help you learn to usethe system. You can change these settingsat any time.
Adjusting the Interaction Level
Initiate a voice session bypressing the voice button on thesteering wheel controls. SeeUsing Voice Recognition (page 299).
When prompted say the following:
If you want the system to carry out the followingVoice command
Voice Settings | Voice Preferences
Followed by either of the following:
Provide more detailed interaction and guidance.Interaction ModeStandard
Provide less audible interaction and more tone prompts.Interaction ModeAdvanced
The system defaults to the standard interaction mode.
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Confirmation prompts are short questionsthe system asks when it is not sure of yourrequest or when there are multiple possibleresponses to your request. For example,the system may ask "Phone, is that
correct?". If turned off, the system simplymakes a best guess as to what yourequested and may ask you to confirmsettings.
If you want the system to carry out the followingVoice command
Make a best guess from the command; you may still occa-sionally be asked to confirm settings.Confirmation PromptsOff
Clarify your voice command with a short question.Confirmation PromptsOn
The system creates candidate lists whenit has the same confidence level of severaloptions based on your voice command.When turned on, it may prompt you withas many as four possibilities forclarification.
For example, say "Say 1 after the tone tocall John Doe at home. Say 2 after the toneto call Johnny Doe on mobile. Say 3 afterthe tone to call Jane Doe at home." Youcould also say "Say 1 after the tone to playJohn Doe, Say 2 after the tone to playJohnny Doe."
If you want the system to carry out the followingVoice command
Make a best guess from the media candidate list. You maystill occasionally be asked questions.Media Candidate ListsOff
Clarify your voice command for media candidates.Media Candidate Lists On
Make a best guess from the phone candidate list. You maystill occasionally be asked questions.Phone Candidate ListsOff
Clarify your voice command for phone candidates.Phone Candidate ListsOn
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USING SYNC™ WITH YOUR
PHONE
Hands-free calling is one of the mainfeatures of SYNC. While the systemsupports a variety of features, many aredependent on your cell phone'sfunctionality. At a minimum, most cellphones with Bluetooth wireless technologysupport the following functions:
•Answering an incoming call.
•Ending a call.
•Using privacy mode.
•Dialing a number.
•Redialing.
•Call waiting notification.
•Caller ID.
Other features, such as text messagingusing Bluetooth and automatic phonebookdownload, are cell phone-dependentfeatures. To check your cell phone'scompatibility, see your cell phone's manualand visit www.SYNCMyRide.com,www.SYNCMyRide.ca orwww.syncmaroute.ca.
Pairing a Cell Phone for the FirstTime
Note:SYNC can support downloading upto approximately 1000 entries perBluetooth-enabled cell phone.
Note:Make sure to switch on the ignitionand the radio. Put the transmission inposition park (P) (automatic transmission)or neutral with the parking brake applied(manual transmission).
Note:To scroll through the menus, pressthe up and down arrows on your audiosystem.
Wirelessly pairing your cell phone withSYNC allows you to make and receivehands-free calls.
Press the phone button. When the display indicates there is no cell phone paired,do the following:
Action and DescriptionMessage
Press the OK button.NO PHONE
FIND SYNC1. Press the OK button.
2. Put your cell phone into Bluetooth discovery mode. Seeyour device's manual if necessary.
3. When prompted on your cell phone's display, enter thesix-digit PIN provided by SYNC in the radio display. Thedisplay indicates when the pairing is successful.
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Depending on your cell phone's capabilityand your market, the system may promptyou with questions, such as setting thecurrent cell phone as the primary cellphone (the cell phone SYNC automaticallytries to connect with first upon vehiclestart-up) and downloading yourphonebook.
Pairing Subsequent Cell Phones
Note:To scroll through the menus, pressthe up and down arrows on your audiosystem.
Note:Make sure to switch on the ignitionand the radio. Put the transmission inposition park (P) (automatic transmission)or neutral with the parking brake applied(manual transmission).
Press the phone button, then scroll to:
ActionMessage
Press the OK button.PHONE SETNGS
Press the OK button.BT DEVICES
Press the OK button. When the following message appearsin the display.ADD DEVICE
FIND SYNC1. Press the OK button.
2. Put your cell phone into Bluetooth discovery mode. Seeyour device's manual if necessary.
3. When prompted on your cell phone's display, enter thesix-digit PIN provided by SYNC in the radio display. Thedisplay indicates when the pairing is successful.
The system then prompts with questions, such as if you would like to set the current cellphone as the primary cell phone (the cell phone SYNC automatically tries to connectwith first upon vehicle start-up) or download your phonebook.
Phone Voice Commands
Press the voice icon and say:
Voice Commands
Phone
You can then say any of the followingcommands.
Call History Incoming
Call History Missed
Call History Outgoing
Voice Commands
Phonebook ___
Phonebook ___ at Home
Phonebook ___ at Work
Phonebook ___ in Office
Phonebook ___ on Cell
___ is a dynamic listing that should be thename of a contact in your phonebook. Forexample you could say "Call Mom".
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You can also say any of the following:
Voice Command
Call ___
Call ___ at Home
Call ___ at Work
Call ___ in Office
Call ___ on Mobile
Call ___ on Other
Dial
None of these commands are availableuntil your cell phone information iscompletely downloaded using Bluetooth.
___ is a dynamic listing that should be thename of a contact in your phonebook. Forexample you could say "Call Mom".
The following commands are onlyavailable during active calls:
Voice Commands
Go To Privacy
Hold
Join
Phone Menu Commands
To access the phone menu with voicecommands, press the voice button andwhen prompted say:
Voice Command
[Phone] Menu
You can then say any of the following:
[Phone] Connections | [Media] Connec-tions | [Bluetooth] Connections
Voice Command
[Phone] Settings [Message] NotificationOn
[Phone] Settings [Message] NotificationOff
[Phone] Settings [Set] Phone Ringer
[Phone] Settings [Set] Ringer 1
[Phone] Settings [Set] Ringer 2
[Phone] Settings [Set] Ringer 3
[Phone] Settings [Set] Ringer Off
Battery
Phone Name
Signal
Text Message Inbox
Send [New] Text Message
You do not need to say word containedwithin brackets for the system tounderstand your command.
Note:To exit dial mode, press and hold thephone button or press MENU to go to thePHONE menu.
Phonebook Commands
When you ask SYNC to access content, forexample the phonebook name or number,the requested information appears in thedisplay to view.
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Making a Call
Press the voice button and when prompted say:
Action and DescriptionVoice Command
This command is not available until your cell phone informa-tion is completely downloaded using Bluetooth.Call ___
Use to enter a phone number digit by digit.Dial
When the system confirms the number say one of the following commands:
To confirm the number and initiate the call.Dial
To erase the last spoken digit. You can also press the leftarrow button.delete
To erase all spoken digits. You can also press and hold theleft arrow button.clear
To end a call, press and hold the red phone button.
Receiving Calls
When receiving a call, you can:
•Answer the call by pressing the phonebutton.
•Reject the call by pressing and holdingthe red phone button.
•Ignore the call by doing nothing.
Phone Options during an ActiveCall
During an active call, you have more menufeatures that become available, forexample putting a call on hold or joiningcalls. Use the arrow buttons to scrollthrough the menu options.
Press the MENU button during an active call, then scroll to:
Action and DescriptionMessage
Press the OK button.CALL MENU
Select one of the following:
Press the OK button to switch a call from an active hands-free envir-onment to your cell phone for a more private conversation.PRIVACY
Press the OK button to put an active call on hold.CALL HOLD
Join two separate calls. SYNC supports a maximum of three callerson a multiparty call or conference call.JOIN CALLS
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Action and DescriptionMessage
1. Press the phone button.
2.Access the desired contact through SYNC or use voice commandsto place the second call. Once actively in the second call, pressMENU.
3.Scroll to Join Calls, and press the OK button. Wait until the followingmessage appears.
Press the OK button.JOIN CALLS
Enter tones such as numbers for passwords. Scroll until the desirednumber appears in the display, then press OK; a tone sounds asconfirmation. Repeat as necessary.
ENTER TONES
To access your phonebook contacts.PHONEBOOK
1. Press the OK button to select, and then scroll through yourphonebook contacts.
2. Press the OK button again when the desired selection appears inthe display.
3. Press the phone button to call the contact.
To access your call history log.CALL HISTORY
1.Press the OK button to select, then scroll through your call historyoptions (incoming, outgoing or missed).
2. Press the OK button when the desired selection appears in thedisplay.
3. Press the phone button to call the selection.
Exit the current menu.RETURN
Accessing Features Through thePhone Menu
The phone menu allows you to redial anumber, access your call history andphonebook and sends text messages aswell as access cell phone and systemsettings. You can also access advancedfeatures, for example 911 Assist, VehicleHealth Report and SYNC Services.
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Press the phone button to enter the Phone Menu, then scroll to:
Action and DescriptionMessage
Press the OK button to redial the last number called.PHONE REDIALPress the OK button again to confirm.
Access any previously dialed, received or missed calls after you
connect your Bluetooth-enabled cell phone to SYNC.1PHONE REDIAL
Press the OK button then select one of the following and press theOK button again to confirm.
INCOMING
OUTGOING
MISSED
The system attempts to automatically re-download your phonebookand call history each time your cell phone connects to SYNC (if theauto download feature is on and your Bluetooth-enabled cell phonesupports this feature).
To browse your phonebook select:PHONEBOOK
Press OK. Scroll down or up to thedesired name and press OK.BROWSE
In addition to the Phonebook entryname, the phone number label (Work,Cell, Home or Other) shows on thedisplay. If there are multiple phonenumber entries for a particular Phone-book name, you can scroll through thedifferent phone labels at this time.Once you have the desired phone labelon the screen press OK. The phonenumber that is stored under theselected label will be shown on thedisplay. Press OK to dial this number.
To search for a contact in your phone book select:
Press OK.SEARCHScroll down until you see the first letterof your phonebook entry. Press OK.Scroll down until you see the secondletter of your desired phonebook entry.Press OK.
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