phone FORD ESCAPE 2013 3.G User Guide

GETTING THE SERVICES YOU
NEED
Warranty repairs to your vehicle must be
performed by an authorized dealer. While
any authorized dealer handling your vehicle
line will provide warranty service, we
recommend you return to your selling
authorized dealer who wants to ensure
your continued satisfaction.
Please note that certain warranty repairs
require special training and equipment, so
not all authorized dealers are authorized
to perform all warranty repairs. This means
that, depending on the warranty repair
needed, you may have to take your vehicle
to another authorized dealer.
A reasonable time must be allowed to
perform a repair after taking your vehicle
to the authorized dealer. Repairs will be
made using Ford or Motorcraft® parts, or
remanufactured or other parts that are
authorized by Ford.
Away From Home
If you are away from home when your
vehicle needs service, contact the Ford
Customer Relationship Center or use the
online resources listed below to find the
nearest authorized dealer.
In the United States:
Mailing address
Ford Motor Company
Customer Relationship Center
P.O. Box 6248
Dearborn, MI 48121
Telephone
1-800-392-3673 (FORD)
(TDD for the hearing impaired:
1-800-232-5952)
Online
Additional information and resources are
available online at www.fordowner.comThese are some of the items that can be
found online:
•
U.S. dealer locator by Dealer Name,
City/State, or Zip Code
• Owner Manuals
• Maintenance Schedules
• Recalls
• Ford Extended Service Plans
• Ford Genuine Accessories
• Service specials and promotions.
In Canada:
Mailing address
Customer Relationship Centre
Ford Motor Company of Canada, Limited
P.O. Box 2000
Oakville, Ontario L6J 5E4
Telephone
1-800-565-3673 (FORD)
Online
www.ford.ca
Additional Assistance
If you have questions or concerns, or are
unsatisfied with the service you are
receiving, follow these steps:
1. Contact your Sales Representative or Service Advisor at your selling/servicing
authorized dealer.
2. If your inquiry or concern remains unresolved, contact the Sales Manager,
Service Manager or Customer Relations
Manager.
3. If you require assistance or clarification
on Ford Motor Company policies,
please contact the Ford Customer
Relationship Center.
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Customer Assistance

In order to help you serve you better,
please have the following information
available when contacting a Customer
Relationship Center:
•Vehicle Identification Number.
• Your telephone number (home and
business).
• The name of the authorized dealer and
city where located.
• The vehicle ’s current odometer reading.
In some states, you must directly notify
Ford in writing before pursuing remedies
under your state ’s warranty laws. Ford is
also allowed a final repair attempt in some
states.
In the United States, a warranty dispute
must be submitted to the BBB AUTO LINE
before taking action under the
Magnuson-Moss Warranty Act, or to the
extent allowed by state law, before
pursuing replacement or repurchase
remedies provided by certain state laws.
This dispute handling procedure is not
required prior to enforcing state created
rights or other rights which are independent
of the Magnuson-Moss Warranty Act or
state replacement or repurchase laws.
IN CALIFORNIA (U.S. ONLY)
California Civil Code Section 1793.2(d)
requires that, if a manufacturer or its
representative is unable to repair a motor
vehicle to conform to the vehicle ’s
applicable express warranty after a
reasonable number of attempts, the
manufacturer shall be required to either
replace the vehicle with one substantially
identical or repurchase the vehicle and
reimburse the buyer in an amount equal to
the actual price paid or payable by the
consumer (less a reasonable allowance
for consumer use). The consumer has the
right to choose whether to receive a refund
or replacement vehicle. California Civil Code Section 1793.22(b)
presumes that the manufacturer has had
a reasonable number of attempts to
conform the vehicle to its applicable
express warranties if, within the first 18
months of ownership of a new vehicle or
the first 18000 miles (29 000 km),
whichever occurs first:
1.
Two or more repair attempts are made
on the same non-conformity likely to
cause death or serious bodily injury OR
2. Four or more repair attempts are made
on the same nonconformity (a defect
or condition that substantially impairs
the use, value or safety of the vehicle)
OR
3. The vehicle is out of service for repair of nonconformities for a total of more
than 30 calendar days (not necessarily
all at one time).
In the case of 1 or 2 above, the consumer
must also notify the manufacturer of the
need for the repair of the nonconformity
at the following address:
Ford Motor Company
16800 Executive Plaza Drive
Mail Drop 3NE-B
Dearborn, MI 48126
You are required to submit your warranty
dispute to BBB AUTO LINE before asserting
in court any rights or remedies conferred
by California Civil Code Section 1793.22(b).
You are also required to use BBB AUTO
LINE before exercising rights or seeking
remedies created by the Federal
Magnuson-Moss Warranty Act, 15 U.S.C.
sec. 2301 et seq. If you choose to seek
redress by pursuing rights and remedies
not created by California Civil Code Section
1793.22(b) or the Magnuson-Moss
Warranty Act, resort to BBB AUTO LINE is
not required by those statutes.
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Customer Assistance

The CAMVAP program is a straight forward
and relatively speedy alternative to resolve
a disagreement when all other efforts to
produce a settlement have failed. This
procedure is without cost to you and is
designed to eliminate the need for lengthy
and expensive legal proceedings.
In the CAMVAP program, impartial
third-party arbitrators conduct hearings at
mutually convenient times and places in
an informal environment. These impartial
arbitrators review the positions of the
parties, make decisions and, when
appropriate, render awards to resolve
disputes. CAMVAP decisions are fast, fair,
and final as the arbitrator’s award is
binding on both you and Ford of Canada.
CAMVAP services are available in all
Canadian territories and provinces. For
more information, without charge or
obligation, call your CAMVAP Provincial
Administrator directly at 1-800-207-0685
or visit www.camvap.ca.
GETTING ASSISTANCE
OUTSIDE THE U.S. AND
CANADA
Before exporting your vehicle to a foreign
country, contact the appropriate foreign
embassy or consulate. These officials can
inform you of local vehicle registration
regulations and where to find unleaded
fuel.
If you cannot find unleaded fuel or can only
get fuel with an anti-knock index lower
than is recommended for your vehicle,
contact a regional office or owner
relations/customer relationship office. The use of leaded fuel in your vehicle
without proper conversion may damage
the effectiveness of your emission control
system and may cause engine knocking or
serious engine damage. Ford Motor
Company/Ford of Canada is not
responsible for any damage caused by use
of improper fuel. Using leaded fuel may
also result in difficulty importing your
vehicle back into the U.S.
If your vehicle must be serviced while you
are traveling or living in Asia-Pacific Region,
Sub-Saharan Africa, U.S. Virgin Islands,
Central America, the Caribbean, and Israel,
contact the nearest authorized dealer. If
the authorized dealer cannot help you,
contact:
FORD MOTOR COMPANY
FORD EXPORT OPERATIONS & GLOBAL
INITIATIVES
1555 Fairlane Drive
Fairlane Business Park #3
Allen Park, Michigan 48101
U.S.A.
Telephone: (313) 594-4857
For customers in Guam, the
Commonwealth of the Northern Mariana
Islands (CNMI), America Samoa, and the
U.S. Virgin Islands, please feel free to call
our Toll-Free Number: (800) 841-FORD
(3673).
FAX: (313) 390-0804
Email: [email protected]
If your vehicle must be serviced while you
are traveling or living in Puerto Rico,
contact the nearest authorized dealer. If
the authorized dealer cannot help you,
contact:
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Customer Assistance

Ford International Business Development
Inc.
Customer Relationship Center
P.O. Box 11957
Caparra Heights Station
San Juan, Puerto Rico 00922-1957
Telephone: (800) 841-FORD (3673)
FAX: (313) 390-0804
Email: [email protected]
www.ford.com.pr
If your vehicle must be serviced while you
are traveling or living in the Middle East,
contact the nearest authorized dealer. If
the authorized dealer cannot help you,
contact:
Ford Middle East
Customer Relationship Center
P.O. Box 21470
Dubai, United Arab Emirates
Telephone: +971 4 3326084
Toll-Free Number for the Kingdom of Saudi
Arabia: 800 8971409
Local Telephone Number for Kuwait:
24810575
FAX: +971 4 3327299
Email: [email protected]
www.me.ford.com
If you buy your vehicle in North America
and then relocate to any of the above
locations, register your vehicle
identification number (VIN) and new
address with Ford Motor Company Export
Operations & Global Growth Initiatives by
emailing [email protected].
If you are in another foreign country,
contact the nearest authorized dealer. If
the authorized dealer employees cannot
help you, they can direct you to the nearest
Ford affiliate office.
Customers in the U.S. should call
1-800-392-3673.ORDERING ADDITIONAL
OWNER'S LITERATURE
To order the publications in this portfolio,
contact Helm, Incorporated at:
HELM, INCORPORATED
47911 Halyard Drive
Plymouth, Michigan 48170
Attention: Customer Service
Or to order a free publication catalog, call
toll free: 1-800-782-4356
Monday-Friday 8:00 a.m. - 6:00 p.m. EST
Helm, Incorporated can also be reached
by their website:
www.helminc.com
(Items in this catalog may be purchased
by credit card, check or money order.)
Obtaining a French Owner
’s
Manual
French Owner ’s Manual can be obtained
from your authorized dealer or by
contacting Helm, Incorporated using the
contact information listed previously in this
section.
REPORTING SAFETY DEFECTS
(U.S. ONLY)
If you believe that your vehicle has a defect
which could cause a crash or could cause
injury or death, you should immediately
inform the National Highway Traffic Safety
Administration (NHTSA) in addition to
notifying Ford Motor Company.
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Customer Assistance
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For a complete listing of the accessories
that are available for your vehicle, please
contact your dealer or visit our online store
at: Accessories.Ford.com (U.S. only).
Ford Custom Accessories are available for
your vehicle through your local Ford or Ford
of Canada dealer. Ford Motor Company
will repair or replace any properly
dealer-installed Ford Custom Accessories
found to be defective in factory-supplied
materials or workmanship during the
warranty period, as well as any component
damaged by the defective accessories. The
accessories will be warranted for
whichever provides you the greatest
benefit:
•12 months or 12,000 miles (20,000
km) (whichever occurs first), or
• the remainder of your new vehicle
limited warranty.
Contact your dealer for details and a copy
of the warranty.
Exterior style
• Asterisk hood deflectors
• Side window deflectors
• Splash guards
• Custom graphics*
Interior style
• Floor mats
Lifestyle
• Ash cup / smoker's packages
• Soft cargo organizers
• Cargo net*
• Roof racks and carriers*
Peace of mind
• Keyless entry keypad
• Remote start •
Vehicle security systems
• Wheel locks
• Bumper mounted parking assist
system*
*Ford Licensed Accessories (FLA) are
warranted by the accessory
manufacturer's warranty. Ford Licensed
Accessories are fully designed and
developed by the accessory manufacturer
and have not been designed or tested to
Ford Motor Company engineering
requirements. Contact your Ford dealer for
details regarding the manufacturer's
limited warranty and a copy of the FLA
product limited warranty offered by the
accessory manufacturer.
For maximum vehicle performance, keep
the following information in mind when
adding accessories or equipment to your
vehicle:
• When adding accessories, equipment,
passengers and luggage to your
vehicle, do not exceed the total weight
capacity of the vehicle or of the front
or rear axle (GVWR or GAWR as
indicated on the Safety Compliance
Certification label). Consult your
authorized dealer for specific weight
information.
• The Federal Communications
Commission (FCC) and Canadian
Radio Telecommunications
Commission (CRTC) regulate the use
of mobile communications systems —
such as two-way radios, telephones
and theft alarms - that are equipped
with radio transmitters. Any such
equipment installed in your vehicle
should comply with FCC or CRTC
regulations and should be installed
only by a qualified service technician.
• Mobile communications systems may
harm the operation of your vehicle,
particularly if they are not properly
designed for automotive use.
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Accessories

GENERAL INFORMATION
SYNC is an in-vehicle communications
system that works with your
Bluetooth-enabled mobile phone and
portable media player. This allows you to:
•make and receive calls
• access and play music from your
portable music player
• use 911 Assist™, Vehicle Health Report
and SYNC Services (Traffic, Directions
& Information) (if equipped)
• access phonebook contacts and music
using voice commands
• stream music from your connected
phone
• text message •
use the advanced voice recognition
system
• charge your USB device (if your device
supports this).
Make sure that you review your device's
user guide before using it with SYNC.
Support
The SYNC support team is available to
help you with any questions you cannot
answer on your own.
Monday-Saturday, 8:30 am-8:00 pm EST.
In the United States, call: 1-888-270-1055.
In Canada, call: 1-800-565-3673.
Times are subject to change due to
holidays.
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SYNC®
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Driving Restrictions
For your safety, certain features are
speed-dependent and restricted when your
vehicle is traveling over 3 mph (5 km/h).
Safety Information
WARNING
Driving while distracted can result in
loss of vehicle control, accident and
injury. Ford strongly recommends
that drivers use extreme caution when
using any device that may take their focus
off the road. Your primary responsibility is
the safe operation of the vehicle. We
recommend against the use of any
handheld device while driving, encourage
the use of voice-operated systems when
possible and that you become aware of
applicable state and local laws that may
affect use of electronic devices while
driving.
When using SYNC:
• Do not operate playing devices if the
power cords or cables are broken, split
or damaged. Carefully place cords and
cables where they cannot be stepped
on or interfere with the operation of
pedals, seats, compartments or safe
driving abilities.
• Do not leave playing devices in the
vehicle during extreme conditions as it
could cause them damage. Refer to
your device's user guide for further
information.
• Do not attempt to service or repair the
system. See your authorized dealer. Privacy Information
When a mobile phone is connected to
SYNC, the system creates a profile within
your vehicle that is linked to that mobile
phone. This profile is created in order to
offer you more mobile features and to
operate more efficiently. Among other
things, this profile may contain data about
your mobile phone book, text messages
(read and unread), and call history,
including history of calls when your mobile
phone was not connected to the system.
In addition, if you connect a media device,
the system creates and retains an index of
supported media content. The system also
records a short development log of
approximately 10 minutes of all recent
system activity. The log profile and other
system data may be used to improve the
system and help diagnose any problems
that may occur.
The mobile profile, media device index, and
development log will remain in the vehicle
unless you delete it and are generally
accessible only in the vehicle when the
mobile phone or media player is
connected. If you no longer plan to use the
system or the vehicle, we recommend you
perform a Master Reset to erase all stored
information.
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SYNC®

System data cannot be accessed without
special equipment and access to the
vehicle's SYNC module. Ford Motor
Company and Ford of Canada will not
access the system data for any purpose
other than as described absent consent, a
court order, or where required by law
enforcement, other government
authorities, or other third parties acting
with lawful authority. Other parties may
seek to access the information
independently of Ford Motor Company and
Ford of Canada. For further privacy
information, see the sections on 911 Assist
(if equipped), Vehicle Health Report (if
equipped), and Traffic, Directions and
Information (if equipped).
USING VOICE RECOGNITION
This system helps you control many
features using voice commands. This
allows you to keep your hands on the
wheel and focus on what is in front of you.Helpful Hints
Make sure the interior of the vehicle is as
quiet as possible. Wind noise from open
windows and road vibrations may prevent
the system from correctly recognizing
spoken commands.
After pressing the voice icon, wait until
after the tone sounds and "Listening"
appears before saying a command. Any
command spoken prior to this does not
register with the system.
Speak naturally, without long pauses
between words.
At any time you can interrupt the system
while it is speaking by pressing the voice
icon.
Initiating a Voice Session
Push the voice icon; a tone
sounds and "Listening" appears
in the display. Say any of the
following:
If You Want To
Say
Stream audio from your phone.
"Bluetooth audio"
Cancel the requested action.
"Cancel"
Access the device connected to the auxiliary input jack.
"Line in"
Access mobile applications.
"Mobile apps" *
Make calls.
"Phone"
Access the SYNC Services portal.
"Services" *
Return to the main menu.
"SYNC"
Access the device connected to your USB port.
"USB"
Run a vehicle health report.
"Vehicle health report" *
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SYNC®
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If You Want To
Say
Adjust the level of voice interaction and feedback.
"Voice settings"
Hear a list of voice commands available in the current
mode.
"Help"
* If equipped, U.S. only
System Interaction and Feedback
The system provides feedback through
audible tones, prompts, questions and
spoken confirmations depending on the
situation and the chosen level of
interaction (voice settings). You can
customize the voice recognition system to
provide more or less instruction and
feedback. The default setting is to a higher level of
interaction in order to help you learn to use
the system. You can change these settings
at any time.
Adjusting the Interaction Level
Push the voice icon. Say "Voice
settings" when prompted, then
any of the following:
The System
When You Say
Provides less audible interaction and moretone prompts.
"Interaction mode advanced"
Provides more detailed interaction andguidance.
"Interaction mode standard"
The system defaults to the standard interaction mode.
Confirmation prompts are short questions
the system asks when it is not sure of your
request or when there are multiple possible
responses to your request. For example,
the system may ask "Phone, is that
correct?".
The System
When You Say
Makes a best guess from the command;you may still occasionally be asked to confirm settings.
"Confirmation prompts off"
Clarifies your voice command with a shortquestion.
"Confirmation prompts on"
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SYNC®
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The system creates candidate lists when
it has the same confidence level of several
options based on your voice command.
When turned on, you may be prompted
with as many as four possibilities for
clarification.For example, say "Say 1 after the tone to
call John Doe at home. Say 2 after the tone
to call Johnny Doe on mobile. Say 3 after
the tone to call Jane Doe at home." You
could also say "Say 1 after the tone to play
John Doe, Say 2 after the tone to play
Johnny Doe."
The System
When You Say
Makes a best guess from the media
candidate list; you may still occasionally be asked questions.
"Media candidate lists off"
Clarifies your voice command for mediacandidates.
"Media candidate lists on"
Makes a best guess from the phone
candidate list; you may still occasionally be asked questions.
"Phone candidate lists off"
Clarifies your voice command for phonecandidates
"Phone candidate lists on"
USING SYNC® WITH YOUR
PHONE
Hands-free calling is one of the main
features of SYNC. While the system
supports a variety of features, many are
dependent on your mobile phone's
functionality. At a minimum, most mobile
phones with Bluetooth wireless technology
support the following functions:
• Answering an incoming call
• Ending a call
• Using privacy mode
• Dialing a number
• Redialing
• Call waiting notification
• Caller ID Other features such as text messaging
using Bluetooth and automatic phonebook
download are phone-dependent features.
To check your phone's compatibility, refer
to your phone's user manual and visit
www.SYNCMyRide.com or
www.syncmaroute.ca.
Pairing a Phone for the First Time
Note:
SYNC can support downloading up
to approximately 2000 entries per
Bluetooth-enabled mobile phone.
Note: Make sure the vehicle ignition and
radio are turned on and the transmission is
in position P.
Note: To scroll through the menus, press
the up and down arrows on your audio
system.
Wirelessly pairing your phone with SYNC
allows you to make and receive hands-free
calls.
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SYNC®