steering FORD ESCAPE 2014 3.G Service Manual

If a crash deploys an airbag (excluding
knee airbags and rear inflatable safety
belts [if equipped]) or activates the fuel
pump shut-off, your SYNC-equipped
vehicle may be able to contact emergency
services by dialing 911 through a paired and
connected Bluetooth-enabled phone. You
can learn more about the 911 Assist
feature, visit www.SYNCMyRide.com,
www.SYNCMyRide.ca or
www.syncmaroute.ca.
See Supplementary Restraints System
(page 35). Important information about
airbag deployment is in this chapter.
See Roadside Emergencies (page 186).
Important information about the fuel pump
shut-off is in this chapter.
Setting 911 Assist On
1. Press the phone button to enter the
phone menu.
2. Scroll to select 911 Assist.
3. Press OK to confirm and enter the 911
Assist menu.
4. Scroll to select between On and Off.
5. Press OK when the desired option
appears in the radio display.Set On or
Set Off appears in the display as
confirmation.
Off selections include:
• Off with reminder: Provides a display
and voice reminder at phone
connection at vehicle start.
• Off without reminder: Provides a
display reminder only without a voice
reminder at phone connection.
To make sure that 911 Assist works
properly:
• SYNC must be powered and working
properly at the time of the incident and
throughout feature activation and use.
• The 911 Assist feature must be set on
before the incident.• You must pair and connect a
Bluetooth-enabled and compatible
cell phone to SYNC.
• A connected Bluetooth-enabled phone
must have the ability to make and
maintain an outgoing call at the time
of the incident.
• A connected Bluetooth-enabled phone
must have adequate network coverage,
battery power and signal strength.
• The vehicle must have battery power
and be located in the U.S., Canada or
in a territory in which 911 is the
emergency number.
In the Event of a Crash
Not all crashes will deploy an airbag or
activate the fuel pump shut-off (the
triggers for 911 Assist). If a connected cell
phone sustains damage or loses its
connection to SYNC during a crash, SYNC
will search for and try to connect to a
previously paired cell phone; SYNC will
then attempt to call the emergency
services.
Before making the call:
• SYNC provides a short window of time
(about 10 seconds) to cancel the call.
If you fail to cancel the call, SYNC
attempts to dial 911.
• SYNC says the following, or a similar
message: "SYNC will attempt to call
911, to cancel the call, press Cancel on
your screen or press and hold the
phone button on your steering wheel."
If you do not cancel the call, and SYNC
makes a successful call, a pre-recorded
message plays for the 911 operator, and
then the occupant(s) in your vehicle is able
to talk with the operator. Be prepared to
provide your name, phone number and
location immediately, because not all 911
systems are capable of receiving this
information electronically.
302
SYNC™

Directions or Business search to speak
with a live operator. The system may
prompt you to speak with an operator
when it has difficulty matching your
voice request. The live operator can
assist you by searching for businesses
by name or by category, residential
addresses by street address or by
name or specific street intersections.
Operator Assist is a feature of your
SYNC Services subscription. For more
information on Operator Assist, visit
www.SYNCMyRide.com/support.
2. Follow the voice prompts to select your
destination. Once you select your
destination, the system uploads your
current vehicle location, calculates a
route based on current traffic
conditions and sends it back to your
vehicle. After the route download is
complete, the phone call automatically
ends. You then receive audible and
visual driving instructions as you travel
toward your destination.3. While on an active route, you can select
or say "Route summary" or "Route
status" to view the Route Summary
turn list or the Route Status ETA. You
can also turn voice guidance on or off,
cancel the route or update the route.
If you miss a turn, SYNC automatically asks
if you want the route updated. Just say,
"Yes" when prompted and the system
sends a new route to your vehicle.
Disconnecting from SYNC Services
1. Press and hold the phone button on
the steering wheel.
2. Say "Goodbye" from the SYNC
Services main menu.
SYNC Services quick tips
You can personalize your Services feature to provide
quicker access to your most used or favorite information.
You can save address points such as work or home. You
can also save favorite information like sports teams or a
news category. You can learn more about personalization
by logging onto www.SYNCMyRide.com. Personalizing
Press the voice button at any time (while connected to
SYNC Services) to interrupt a voice prompt or an audio
clip (such as a sports report) and say your voice command. Push to interrupt
Your subscription is associated with your Bluetooth-
enabled cellular phone number, not your VIN (Vehicle
Identification Number). You can pair and connect your
phone to any vehicle equipped with SYNC Services and
continue enjoying your personalized services. Portable
You can even access your account outside your vehicle.
Just use the number on your phone's call history. Traffic
and Directions features do not function properly but
information services and the 411 connect and text message
features are available.
306
SYNC™

This system uses a four-corner strategy to
provide quick access to several vehicle
features and settings. The touchscreen
provides easy interaction with your cellular
phone, multimedia, climate control and
navigation system. The corners display any
active modes within those menus, such as
phone status or the climate temperature.
Note:Some features are not available while
your vehicle is moving.
Note:You can also directly access the
Home screen and Information screen by
pressing the Home ("house" icon) and
Information ("i" icon) buttons on your
steering wheel controls.
Note:Your system is equipped with a
feature that allows you to access and
control audio features for 30 minutes after
you switch the ignition off (and no doors
open).
PHONE
Press to select any of the following:
• Phone
• Quick Dial
• Phonebook
• History
• Messaging
• Settings
NAVIGATION
Press to select any of the following:
• My Home
• Favorites
• Previous Destinations
• Point of Interest
• Emergency
• Street Address
• Intersection
• City Center
• Map
• Edit Route Cancel RouteCLIMATE
Press to select any of the following:
• Driver Settings
• Recirculated Air
• Auto
•Dual
• Passenger Settings
•A/C
•Defrost
E142607
SETTINGS
Press to select any of the following:
• Clock
• Display
• Sound
• Vehicle
• Settings
• Help
E142613
HOME
Press to access your home
screen. Depending on your
vehicle’s option package and software,
your screens may vary in appearance from
the descriptions in this section. Your
features may also be limited depending on
your market. Check with an authorized
dealer for availability.
E142608
INFORMATION
Press to select any of the following:
• Services
• Travel Link
• Alerts
• Calendar
• Apps
ENTERTAINMENT
321
MyFord Touch™ (If Equipped)

Using Voice Recognition
This system helps you control many
features using voice commands. This
allows you to keep your hands on the
wheel and focus on what is in front of you.
The system provides feedback through
audible tones, prompts, questions and
spoken confirmations depending on the
situation and the chosen level of
interaction (voice settings).
The system also asks short questions
(confirmation prompts) when it is not sure
of your request or when there are multiple
possible responses to your request.
When using voice commands, words and
icons may appear in the lower left status
bar indicating the status of the voice
session (such as Listening, Success, Failed,
Paused or Try Again).
How to Use Voice Commands with Your
System
E142599
Press the voice icon. After the
tone, speak your command
clearly.
These commands can be said at any time
during a voice session
"Cancel"
"Exit"
"Go back"
"List of commands"
"Main menu"
"Next page"
"Previous page"
"What can I say?"
"Help"What Can I Say?
To access the available voice commands
for the current session, do one of the
following:
• During a voice session, press the Help
icon (?) in the lower left status bar of
the screen.
• Say, "What can I say?" for an
on-screen listing of the possible voice
commands associated with your
current voice session.
• Press the voice icon. After the tone, say,
"Help" to hear a list of possible voice
commands.
Helpful Hints
• Make sure the interior of your vehicle is
as quiet as possible. Wind noise from
open windows and road vibrations may
prevent the system from correctly
recognizing spoken commands.
• After pressing the voice icon, wait until
after the tone sounds and Listening
appears before saying a command. Any
command spoken prior to this does not
register with the system.
• Speak naturally, without long pauses
between words.
• At any time, you can interrupt the
system while it is speaking by pressing
the voice icon.
Accessing a List of Available Commands
• If you use the touchscreen, press the
Settings icon > Help > Voice
Command List.
• If you use the steering wheel control,
press the voice icon. After the tone,
speak your command clearly.
325
MyFord Touch™ (If Equipped)

E142607
Under this menu, you can set
your clock, access and adjust the
display, sound and vehicle
settings as well as access settings for
specific modes or the help feature.
Clock
Note:You cannot manually set the date.
Your vehicle’s GPS does this for you.
Note:If the battery has been disconnected,
your vehicle needs to acquire a GPS signal
to update the clock. Once your vehicle
acquires the signal, it may take a few
minutes for the update to display the correct
time.
E142607
1. Press the Settings icon > Clock.
2. Press + and - to adjust the time.
From this screen, you can also make other
adjustments such as 12-hour or 24-hour
mode, activate GPS time synchronization
and have the system automatically update
new time zones.
You can also turn the outside air
temperature display off and on. It appears
at the top center of the touchscreen, next
to the time and date.
The system automatically saves any
updates you make to the settings.
Display
You can adjust the touchscreen display
through the touchscreen or by pressing the
voice button on your steering wheel
controls and when prompted, say, "Display
settings".
E142607
Press the Settings icon >
Display, to access and make
adjustments using the
touchscreen.•Brightness allows you to make the
screen display brighter or dimmer.
•Auto DIM, when set to On, lets you use
the Auto Dim Manual Offset feature.
•Mode allows you to set the screen to
a certain brightness or have the system
automatically change based on the
outside light level, or turn the display
off.
• If you select AUTO or NIGHT, you
have the options of turning the
display's Auto Dim feature on or off
and changing the Auto Dim Manual
Offset feature.
•Auto Dim Manual Offset allows you
to adjust screen dimming as the
outside lighting conditions change from
day to night.
•Edit Wallpaper
• You can have your touchscreen
display the default photo or upload
your own.
Uploading Photos for Your Home
Screen Wallpaper
Note:You cannot load photos directly from
your camera. You must access the photos
either from your USB mass storage device
or from an SD card.
Note:Photographs with extremely large
dimensions (such as 2048 x 1536) may not
be compatible and appear as a blank
(black) image on the display.
Your system allows you to upload and view
up to 32 photos.
E142607
To access, press the Settings
icon > Display > Edit
Wallpaper, and then follow the
system prompts to upload your
photographs.
328
MyFord Touch™ (If Equipped)

E142599
Press the voice icon on the
steering wheel. When prompted,
you can say:
"BROWSE" within devices
"Browse"*
"Browse games"**
"Browse channels"**
"Browse SD card"
"Browse Sirius channel guide"
**
"Browse USB"
"Help"
* If you only say, "Browse", you can then
say any commands in the following chart.
**This command is only usable if you have
an active subscription to SIRIUS satellite
radio.
"BROWSE"
" Games"*
" channels"*
"SD card"**
"Sirius Channel Guide"*
"USB"**
"Help"
* This command is only usable if you have
an active subscription to SIRIUS satellite
radio.
** For more commands in SD card or USB
mode, see the "SD Card and USB Port"
section of this chapter.Your voice system allows you to change
audio sources with a simple voice
command. For example, if you are listening
to music on a USB device, then want to
switch to a satellite radio channel, simply
press the voice button on the steering
wheel controls and say the name of the
SIRIUS station (such as, "the Highway").
The following voice commands are
available at the top level of the voice
session no matter which current audio
source you are listening to (such as a USB
device or SIRIUS satellite radio).
Note:This is only available when your
MyFord Touch system language is set to
North American English.
Sample commands
"<87.7-107.9>"
"<530-1710>"
""
*
"AM <530-1710>"
"FM <87.7-107.9>"
"Play [album] "
**
"Play [artist] "**
"Play [genre] "**
"Play [playlist] "**
"Play [song] "**
"Play "
"Play by name>"
337
MyFord Touch™ (If Equipped)

Potential station issues
Action Cause Issues
No action required. This is a
broadcast issue. This is poor time alignment
by the radio broadcaster. Echo, stutter, skip or repeat
in audio.
Increase or decrease in
audio volume.
No action required. The
reception issue may clear up
as you continue to drive. The radio is shifting between
analog and digital audio. Sound fading or blending in
and out.
No action required. This is
normal behavior. Wait until
the audio is available. The digital multicast is not
available until the HD Radio
broadcast is decoded. Once
decoded, the audio is avail-
able. There is an audio mute
delay when selecting HD2 or
HD3, multicast preset or
Direct Tune.
No action required. The
station is not available in
your current location. The previously stored
multicast preset or direct
tune is not available in your
current reception area. Cannot access HD2 or HD3
multicast channel when
recalling a preset or from a
direct tune.
Fill out the station issue
form at website listed
below.
*
Data service issue by the
radio broadcaster. Text information does not
match currently playing
audio.
Fill out the station issue
form at website listed
below.
*
Data service issue by the
radio broadcaster. There is no text information
shown for currently selected
frequency.
No action required. This is
normal behavior. Pressing Scan disables
HD2-HD7 channel search. HD2-HD7 stations not found
when Scan is pressed.
* http://www.ibiquity.com/automotive/report_radio_station_experiences
HD Radio Technology manufactured under
license from iBiquity Digital Corp. U.S. and
foreign patents. HD Radio and the HD and
HD Radio logos are proprietary trademarks
of iBiquity Digital Corp. Ford Motor
Company and iBiquity Digital Corp. are not
responsible for the content sent using HD
Radio technology. Content may be
changed, added or deleted at any time at
the station owner's discretion.Radio Voice Commands
E142599
If you are listening to the radio,
press the voice button on the
steering wheel controls. When
prompted, say any of the following
commands.
If you are not listening to the radio, press
the voice button and, after the tone, say
"Radio", then any of the following
commands.
341
MyFord Touch™ (If Equipped)

Troubleshooting tips
Action Cause Radio display
No action required. The
process may take up to
three minutes. Update of channel
programming in progress. Updating.
Contact SIRIUS at 1-888-
539-7474 to resolve
subscription issues. Your satellite service is no
longer available. Call SIRIUS
1-888-539-7474.
Use the channel guide to
turn off the Lock or Skip
function on that station. All the channels in the
selected category are either
skipped or locked. None found. Check Channel
Guide.
No action required. SIRIUS has updated the
channels available for your
vehicle. Subscription Updated.
SIRIUS Satellite Radio Voice
Commands
E142599
If you are listening to SIRIUS
satellite radio, press the voice
button on the steering wheel
controls. When prompted, say any of the
following commands.
If you are not listening to SIRIUS satellite
radio, press the voice button and, after the
tone, say "SIRIUS", then any of the
following commands.
"SIRIUS"
""
"Preset <#>"
"SAT"
"SAT preset <#>"
"SAT 1"
"SAT 1 Preset <#>"
"SAT 2"
"SIRIUS"
"SAT 2 preset <#>"
"SAT 3"
"SAT 3 preset <#>"
"Sirius <0-223>"
"Sirius off"
"Sirius on"
"Sports game"
*
"Tune"**
"Help"
* If you have said "Sports game", see the
following "Sports game" chart.
** If you have said "Tune", see the following
"Tune" chart.
346
MyFord Touch™ (If Equipped)

"SPORTS GAME"
"Tune to the game"
"Tune to the game"
"Tune to the
game"
"Tune to the game"
"Help"
"TUNE"
""
"Preset <#>"
"SAT"
"SAT 1"
"SAT 1 preset <#>"
"SAT 2"
"SAT 2 preset <#>"
"SAT 3"
"SAT 3 preset <#>"
"Sirius <0-223>"
"Help"
CD
E142611
Press the lower left corner of the
touchscreen, and then select the
CD tab.
You can also advance and reverse the
current track or current folder, if applicable.
Repeat
Touch this button to repeat the currently
playing track, all tracks on the disc or turn
the feature off if already on.Shuffle
Touch this button to play the tracks or
entire albums in random order, or turn the
feature off if already on.
Scan
Touch this button to hear a brief sampling
of all available tracks.
More Info
Touch this button to see disc information.
Options
Sound Settings
Touch this button to adjust settings for:
•Bass
• Midrange
• Treble
• Balance and Fade
• DSP (Digital Signal processing)
• Occupancy Mode
• Speed Compensated Volume.
Note:Your vehicle may not have all these
sound settings.
Compression
Touch this button to turn the compression
feature on and off.
Browse
Touch this button to look through all
available CD tracks.
CD Voice Commands
E142599
If you are listening to a CD, press
the voice button on the steering
wheel controls. When prompted,
say any of the following commands.
If you are not listening to a CD, press the
voice button and, after the tone, say "CD",
then any of the following commands.
347
MyFord Touch™ (If Equipped)

SD Card and USB Voice Commands
E142599
If you are listening to a USB
device or an SD card, press the
voice button on the steering
wheel controls. When prompted, say any
of the following commands.
If you are not listening to a USB device or
an SD card, press the voice button and,
after the tone, say "USB" or "SD card",
then any of the following commands.
"USB" or "SD CARD"
"Browse"*
"Next"
"Pause"
"Play"
"Play album "
"Play all"
"Play artist "
"Play audiobook "
"Play author "
"Play composer "
"Play folder "
"Play genre "
"Play movie "
**
"Play music video "**
"Play playlist "
"Play podcast "
"Play podcast episode "
"Play similar music"
"Play song "
"USB" or "SD CARD"
"Play TV show "**
"Play TV show episode "**
"Play video "**
"Play video podcast "**
"Play video podcast episode "**
"Play video playlist "**
"Previous"
"Repeat all"
"Repeat off"
"Repeat one"
"Shuffle"
"Shuffle album"
"Shuffle off"
"What's this?"
"Help"
* If you have said you would like to browse
your USB or SD card, the system prompts
you to specify what you would like to
browse. When prompted, see the following
"Browse" chart.
** These commands are only available in
USB mode and are device-dependent.
"BROWSE"
"Album "
"All albums"
"All artists"
"All audiobooks"
350
MyFord Touch™ (If Equipped)