FORD MUSTANG 2015 6.G Owners Manual

THE BETTER BUSINESS
BUREAU (BBB) AUTO LINE
PROGRAM (U.S. ONLY)
Your satisfaction is important to Ford
Motor Company and to your dealer. If a
warranty concern has not been resolved
using the three-step procedure outlined
earlier in this chapter in the Getting the
Services you need section, you may be
eligible to participate in the BBB AUTO
LINE program.
The BBB AUTO LINE program consists of
two parts – mediation and arbitration.
During mediation, a representative of the
BBB will contact both you and Ford Motor
Company to explore options for settlement
of the claim. If an agreement is not reached
during mediation or you do not want to
participate in mediation, and if your claim
is eligible, you may participate in the
arbitration process. An arbitration hearing
will be scheduled so that you can present
your case in an informal setting before an
impartial person. The arbitrator will
consider the testimony provided and make
a decision after the hearing.
Disputes submitted to the BBB AUTO LINE
program are usually decided within forty
days after you file your claim with the BBB.
You are not bound by the decision, and
may reject the decision and proceed to
court where all findings of the BBB Auto
Line dispute, and decision, are admissible
in the court action. Should you choose to
accept the BBB AUTO LINE decision, Ford
is then bound by the decision, and must
comply with the decision within 30 days
of receipt of your acceptance letter.
BBB AUTO LINE Application: Using the
information provided below, please call or
write to request a program application.
You will be asked for your name and
address, general information about your
new vehicle, information about your
warranty concerns, and any steps you have
already taken to try to resolve them. A
Customer Claim Form will be mailed that
will need to be completed, signed and
returned to the BBB along with proof of
ownership. Upon receipt, the BBB will
review the claim for eligibility under the
Program Summary Guidelines.
You can get more information by
calling BBB AUTO LINE at
1-800-955-5100, or writing to:
BBB AUTO LINE
3033 Wilson Boulevard, Suite 600
Arlington, Virginia 22201
BBB AUTO LINE applications can also be
requested by calling the Ford Motor
Company Customer Relationship Center
at 1-800-392-3673.
Note:
Ford Motor Company reserves the
right to change eligibility limitations, modify
procedures, or to discontinue this process
at any time without notice and without
obligation.
UTILIZING THE
MEDIATION/ARBITRATION
PROGRAM (CANADA ONLY)
For vehicles delivered to authorized
Canadian dealers. In those cases where
you continue to feel that the efforts by Ford
of Canada and the authorized dealer to
resolve a factory-related vehicle service
concern have been unsatisfactory, Ford of
Canada participates in an impartial third
party mediation/arbitration program
administered by the Canadian Motor
Vehicle Arbitration Plan (CAMVAP).
The CAMVAP program is a straight forward
and relatively speedy alternative to resolve
a disagreement when all other efforts to
produce a settlement have failed. This
procedure is without cost to you and is
designed to eliminate the need for lengthy
and expensive legal proceedings.
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In the CAMVAP program, impartial
third-party arbitrators conduct hearings at
mutually convenient times and places in
an informal environment. These impartial
arbitrators review the positions of the
parties, make decisions and, when
appropriate, render awards to resolve
disputes. CAMVAP decisions are fast, fair,
and final as the arbitrator
’s award is
binding on both you and Ford of Canada.
CAMVAP services are available in all
Canadian territories and provinces. For
more information, without charge or
obligation, call your CAMVAP Provincial
Administrator directly at 1-800-207-0685
or visit www.camvap.ca.
GETTING ASSISTANCE
OUTSIDE THE U.S. AND
CANADA
Before exporting your vehicle to a foreign
country, contact the appropriate foreign
embassy or consulate. These officials can
inform you of local vehicle registration
regulations and where to find unleaded
fuel.
If you cannot find unleaded fuel or can only
get fuel with an anti-knock index lower
than is recommended for your vehicle,
contact our Customer Relationship Center.
The use of leaded fuel in your vehicle
without proper conversion may damage
the effectiveness of your emission control
system and may cause engine knocking or
serious engine damage. Ford Motor
Company or Ford of Canada is not
responsible for any damage caused by use
of improper fuel. Using leaded fuel may
also result in difficulty importing your
vehicle back into the United States. If your vehicle must be serviced while you
are traveling or living in Asia-Pacific Region,
Sub-Saharan Africa, U.S. Virgin Islands,
Central America, the Caribbean, and Israel,
contact the nearest authorized dealer. If
the authorized dealer cannot help you,
contact:
FORD MOTOR COMPANY
Customer Relationship Center
1555 Fairlane Drive
Fairlane Business Park #3
Allen Park, Michigan 48101
U.S.A.
Telephone: (313) 594-4857
Fax: (313) 390-0804
Email: [email protected]
For customers in Guam, the
Commonwealth of the Northern Mariana
Islands (CNMI), America Samoa, and the
U.S. Virgin Islands, please feel free to call
our Toll-Free Number: (800) 841-FORD
(3673).
If your vehicle must be serviced while you
are traveling or living in Puerto Rico,
contact the nearest authorized dealer. If
the authorized dealer cannot help you,
contact:
FORD MOTOR COMPANY
Customer Relationship Center
1555 Fairlane Drive
Fairlane Business Park #3
Allen Park, Michigan 48101
U.S.A.
Telephone: (800) 841-FORD (3673)
FAX: (313) 390-0804
Email: [email protected]
www.ford.com.pr
If your vehicle must be serviced while you
are traveling or living in the Middle East,
contact the nearest authorized dealer. If
the authorized dealer cannot help you,
contact:
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FORD MOTOR COMPANY
Customer Relationship Center
1555 Fairlane Drive
Fairlane Business Park #3
Allen Park, Michigan 48101
U.S.A.
Telephone: +971 4 3326084
Toll-Free Number of the Kingdom of Saudi
Arabia: 800 8971409
Local Telephone Number of Kuwait:
24810575
FAX: +971 4 3327299
Email: [email protected]
www.me.ford.com
If you buy your vehicle in North America
and then relocate to any of the above
locations, register your vehicle
identification number (VIN) and new
address with Ford Motor Company Export
Operations & Global Growth Initiatives by
emailing [email protected].
If you are in another foreign country,
contact the nearest authorized dealer. In
the event your inquiry is unresolved,
communicate your concern with the
dealership
’s Sales Manager, Service
Manager or Customer Relations Manager.
If you require additional assistance or
clarification, please contact the respective
Customer Relationship Center as
previously listed.
Customers in the U.S. should call
1-800-392-3673.
ORDERING ADDITIONAL
OWNER'S LITERATURE
To order the publications in this portfolio,
contact Helm, Incorporated at:
HELM, INCORPORATED
47911 Halyard Drive
Plymouth, Michigan 48170
Attention: Customer Service
Or to order a free publication catalog, call
toll free: 1-800-782-4356 Monday-Friday 8:00 a.m. - 6:00 p.m. EST
Helm, Incorporated can also be reached
by their website:
www.helminc.com
(Items in this catalog may be purchased
by credit card, check or money order.)
Obtaining a French Owner
’s
Manual
French Owner ’s Manual can be obtained
from your authorized dealer or by
contacting Helm, Incorporated using the
contact information listed previously in this
section.
REPORTING SAFETY DEFECTS
(U.S. ONLY) If you believe that your vehicle has
a defect which could cause a
crash or could cause injury or
death, you should immediately
inform the National Highway
Traffic Safety Administration
(NHTSA) in addition to notifying
Ford Motor Company.
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If NHTSA receives similar
complaints, it may open an
investigation, and if it finds that a
safety defect exists in a group of
vehicles, it may order a recall and
remedy campaign. However,
NHTSA cannot become involved
in individual problems between
you, your dealer, or Ford Motor
Company.
To contact NHTSA, you may call
the Vehicle Safety Hotline
toll-free at 1-888-327-4236 (TTY:
1-800-424-9153); go to
http://www.safercar.gov; or write
to:
Administrator
1200 New Jersey Avenue,
Southeast
Washington, D.C. 20590
You can also obtain other
information about motor vehicle
safety from
http://www.safercar.gov.
REPORTING SAFETY DEFECTS
(CANADA ONLY)
If you believe that your vehicle has
a defect which could cause a
crash or could cause injury or
death, you should immediately
inform Transport Canada.Transport Canada Contact Information
http://www.tc.gc.ca/eng/roadsafety/menu.htm
Website
1–800–333–0510
Phone
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FUSE SPECIFICATION CHART
Power Distribution Box
WARNINGS
Always disconnect the battery before
servicing high current fuses.
To reduce risk of electrical shock,
always replace the cover to the
power distribution box before
reconnecting the battery or refilling fluid
reservoirs. The power distribution box is located in
the engine compartment. It has
high-current fuses that protect your
vehicle's main electrical systems from
overloads.
If you disconnect and reconnect the
battery, you will need to reset some
features. See Changing the 12V Battery
(page 220).
Protected components
Fuse amp rating
Fuse or relay number
Not used.
—
1
Not used.
—
2
Not used.
—
3
Not used.
—
4
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Protected components
Fuse amp rating
Fuse or relay number
Automatic brake system pump.
50A*
5
Body control module.
50A*
6
Body control module.
60A*
7
Body control module.
50A*
8
Rear window defroster.
40A*
9
Blower motor.
40A*
10
Left-hand front window.
30A**
11
Driver seat.
30**
12
Passenger seat.
30A**
13
Climate-controlled seat module.
30A**
14
Convertible top motor.
20A**
15
Not used.
—
16
Convertible top motor.
20A**
17
Not used.
—
18
Steering column lock relay.
20A***
19
Brake on-off switch.
10A***
20
Horn.
20A***
21
Powertrain control module relay.
10A***
22
Air conditioning clutch.
10A***
23
Voltage quality module.
30A**
24
Not used.
—
25
Windshield wiper motor.
25A**
26
Not used.
—
27
Automatic brake system valve.
30A**
28
Electronic fan 1.
30A**
29
Starter motor solenoid.
30A**
30
Electronic fan 3.
40A**
31
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Protected components
Fuse amp rating
Fuse or relay number
Latch relay coil.
10A***
32
Left-hand high-intensity discharge head-
lamps.
20A***
33
Not used.
—
34
Right-hand high-intensity discharge head-
lamps.
20A
35
Alt sense.
10A***
36
Not used.
—
37
Vehicle power 1.
20A***
38
Not used.
—
39
Vehicle power 2.
20A***
40
Fuel injectors.
15A***
41
Vehicle power 3.
15A***
42
Not used.
—
43
Vehicle power 4.
15A***
44
Not used.
—
45
Not used.
—
46
Not used.
—
47
Not used.
—
48
Fuel pump.
30A**
49
Steering column lock relay.
—
50
Not used.
—
51
Horn relay.
—
52
Cigar lighter.
20A**
53
Auxiliary power point.
20A**
54
Electronic fan 2.
25A**
55
Not used.
—
56
Air conditioning clutch relay.
—
57
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Protected components
Fuse amp rating
Fuse or relay number
Not used.
—
58
Not used.
—
59
Powertrain control module.
5A***
60
Not used.
—
61
Anti-lock brakes run-start switch.
5A***
62
Not used.
—
63
Electronic power assist steering.
5A***
64
Not used.
—
65
Blind spot information system.
5A***
66
Rear view camera.
Air conditioning compressor relay coils.
Not used.
—
67
Headlamp leveling switch.
10A***
68
Auxiliary power point relay.
—
69
Heated exterior mirrors.
10A***
70
Not used.
—
71
Rain sensor module.
5A***
72
Not used.
—
73
Mass air flow sensor.
5A***
74
Not used.
—
75
Rear window defroster.
—
76
Electronic cooling fan 2.
—
77
Left-hand high-intensity discharge head-
lamp relay (export).
—
78
Right-hand high-intensity-discharge
headlamp relay (export).
—
79
Windshield wiper relay.
—
80
Starter motor solenoid.
—
81
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Protected components
Fuse amp rating
Fuse or relay number
Powertrain control module relay.
—
82
Not used.
—
83
Not used.
—
84
Not used.
—
85
Not used.
—
86
Not used.
—
87
Not used.
—
88
Electronic fan 1 relay.
—
89
Not used.
—
90
Electronic fan 3 relay.
—
91
Blower motor relay.
—
92
Not used.
—
93
Fuel pump relay.
—
94
*Cartridge fuses.
**Mini fuses.
Passenger Compartment Fuse
Panel
The fuse panel is in the right-hand side of
the passenger footwell behind a trim panel
and plastic key code card.
To remove the trim panel, lift it from the
rear retaining hooks, while pulling it toward
you and swinging it away from the side. To
reinstall it, line up the tabs with the grooves
on the panel, drop the panel back into
place, and then push it shut. To reach the fuse panel, first remove the
key code card.
After replacing a fuse, return the key code
card to the original position. To reinstall
the trim panel, lineup the tabs with the
grooves on the panel, drop the panel back
into place, and then push it shut to reinstall
the trim panel.
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Protected components
Fuse amp rating
Fuse or relay number
Demand lamps.
10A
1
Power mirror memory module.
7.5A
2
Driver console unlock.
20A
3
Not used.
5A
4
Subwoofer amplifier.
20A
5
Not used (spare).
10A
6
Not used (spare).
10A
7
Not used (spare).
10A
8
Not used.
10A
9
Not used.
5A
10
Not used.
5A
11
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