FORD MUSTANG MACH E 2023 Owners Manual

For a complete listing of the accessoriesthat are available for your vehicle, pleasecontact your authorized dealer or visit theonline store web site:
Web Address (United States)
www.Accessories.Ford.com
Web Address (Canada)
www.Accessories.Ford.ca
We will repair or replace any properlyauthorized dealer-installed Ford OriginalAccessory found to be defective infactory-supplied materials or workmanshipduring the warranty period, as well as anycomponent damaged by the defectiveaccessories.
We will warrant your Ford OriginalAccessory through the warranty thatprovides the greatest benefit:
•24 months, unlimited mileage.
•The remainder of your new vehiclelimited warranty.
Contact an authorized dealer for detailsand a copy of the warranty.
Ford Licensed Accessories are theaccessory manufacturer's designs. Themanufacturer develops and thereforewarrants Ford Licensed Accessories, anddoes not design or test these accessoriesto Ford Motor Company engineeringrequirements. Contact an authorized Forddealer for the manufacturer’s limitedwarranty details, and request a copy of theFord Licensed Accessories product limitedwarranty from the accessory manufacturer.
For maximum vehicle performance, keepthe following information in mind whenadding accessories or equipment to yourvehicle:
•When adding accessories, equipment,passengers and luggage to yourvehicle, do not exceed the total weightcapacity of the vehicle or of the frontor rear axle (GVWR or GAWR asindicated on the Safety ComplianceCertification label). Ask an authorizeddealer for specific weight information.
•The Federal CommunicationsCommission (FCC) and CanadianRadio TelecommunicationsCommission (CRTC) regulate the useof mobile communications systemsthat are equipped with radiotransmitters, for example two-wayradios, telephones and theft alarms.Any such equipment installed in yourvehicle should comply with FederalCommunications Commission (FCC)and Canadian RadioTelecommunications Commission(CRTC) regulations and should beinstalled only by an authorized dealer.
•An authorized dealer needs to installmobile communications systems.Improper installation may harm theoperation of your vehicle, particularlyif the manufacturer did not design themobile communication systemspecifically for automotive use.
•If you or an authorized Ford dealer addany non-Ford electrical or electronicaccessories or components to yourvehicle, you may adversely affectbattery performance and durability. Inaddition, you may also adversely affectthe performance of other electricalsystems in the vehicle.
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WHAT IS FORD PROTECT
Protect yourself from the rising cost ofvehicle repairs with a Ford Protectextended service plan.
Ford Protect Extended ServicePlans - United States Only
Ford Protect extended service plans meanpeace of mind. Extended service plans arebacked by Ford Motor Company, andprovide more protection beyond the NewVehicle Limited Warranty coverage. Whenyou visit your Ford Dealer, insist on the FordProtect extended service plan.
Ford Protect Can Quickly Pay for Itself
One trip to the service center could easilyexceed the price of your Ford Protectextended service plan. With the FordProtect extended service plan, youminimize your risk for unexpected repairbills and rising repair costs.
Up to 1,000+ Covered VehicleComponents
There are four mechanical Ford Protectextended service plans with different levelsof coverage. Ask your authorized dealer fordetails.
1.PremiumCARE - Our mostcomprehensive coverage. With over1,000 covered components, this planis so complete it is probably easier tolist what is not covered.
2.ExtraCARE - Covers 113 components,and includes many high-tech items.
3.BaseCARE - Covers 84 components.
Ford Protect extended service plans arehonored by all authorized Ford dealers inthe United States, Canada and Mexico.
That means you get:
•Reliable, quality service at any Ford orLincoln dealership.
•Repairs performed by factory trainedtechnicians, using genuine parts.
Rental Car Reimbursement
First Day Rental Benefit
If you bring your car into your dealer forservice, we will give you a rental vehicle touse for the day.
Extended Rental Benefits
If your vehicle is kept overnight for coveredrepairs, you are eligible for rental carcoverage, warranty repairs, and fieldservice actions.
Roadside Assistance
Exclusive 24/7 roadside assistance,including:
•Towing, flat-tire change and batteryjump starts.
•Lock-out assistance.
•Travel expense reimbursement forlodging, meals and rental car.
•Assistance for taxi, shuttle, rental carcoverage or other transportation.
Transferable Coverage
If you sell your vehicle before your FordProtect extended service plan coverageexpires, you can transfer any remainingcoverage to the new owner. This shouldgive you and your potential buyer peace ofmind.
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Less Cost to Properly Maintain YourVehicle
The Ford Protect extended service planalso offers a Premium Maintenance Planthat covers all scheduled maintenance,and selected wear items. The coverage isprepaid, so you never have to worry aboutthe cost of your vehicle’s maintenance.
Covered maintenance includes:
•Windshield wiper blades.
•Clutch disc - if equipped.
•Brake pads and linings.
•Shock absorbers.
•Struts.
•Cabin air filter replacement every20,000 mi (32,000 km).
Interest Free Finance Options
Just a 5% down payment provides youwith an affordable, no interest, no feepayment program allowing you all thesecurity and benefits Ford Protectextended service plan has to offer whilepaying over time. You are pre-approvedwith no credit check or hassles. To learnmore, call our Ford Protect extendedservice plan specialists at 800-367-3377.
Ford Protect Extended Service PlanP.O. Box 321067Detroit, MI 48232
Ford Protect Extended ServicePlan - Canada Only
You can get more protection for yourvehicle by purchasing a Ford Protectextended service plan. Ford Protectextended service plan is the only servicecontract backed by Ford Motor Companyof Canada, Limited. Depending on the planyou purchase, Ford Protect extendedservice plan provides benefits such as:
•Rental reimbursement.
•Coverage for certain maintenance andwear items.
•Protection against repair costs afteryour New Vehicle Limited WarrantyCoverage expires.
•Roadside Assistance benefits.
There are several Ford Protect extendedservice plans available in various time,distance and deductible combinations.Each plan is tailored to fit your own drivingneeds, including reimbursement for towingand rental. When you purchase FordProtect extended service plan, you receiveadded peace-of-mind protectionthroughout Canada, the United States andMexico, provided by a network ofparticipating authorized Ford MotorCompany dealers.
Note:Repairs performed outside of Canadaand the United States are not eligible forFord Protect extended service plancoverage.
This information is subject to change. Visityour local Ford of Canada dealer orwww.ford.ca to find the Ford Protectextended service plan that is right for you.
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GENERAL MAINTENANCE
INFORMATION
Why Maintain Your Vehicle?
Carefully following the maintenanceschedule helps protect against major repairexpenses resulting from neglect orinadequate maintenance and may help toincrease the value of your vehicle whenyou sell or trade it. Keep all receipts forcompleted maintenance with your vehicle.
It is important that you have your vehicleserviced at the proper times. Theseintervals serve two purposes; first is tomaintain the reliability of your vehicle andthe second is to keep the cost of owningyour vehicle down.
It is your responsibility to have allscheduled maintenance performed and tomake sure that the materials used meetthe specifications identified in this owner'smanual.
Failure to perform scheduled maintenanceand regularly inspect your vehicle mayresult in vehicle damage not covered bythe vehicle Warranty.
Why Maintain Your Vehicle at YourDealership?
Our Genuine Replacement Parts
Dealerships stock our parts and ourauthorized branded re-manufacturedreplacement parts. These parts meet orexceed our specifications. Parts installedat your dealership carry a nationwide24-month or unlimited mile (kilometer)parts and labor limited warranty.
If you do not use our authorized parts theymay not meet our specifications.
Protecting Your Investment
Maintenance is an investment that paysdividends in the form of improvedreliability, durability and resale value. Tomaintain the proper performance of yourvehicle, make sure you have scheduledmaintenance performed at the designatedintervals.
It is important to rely upon your dealershipto properly diagnose and repair yourvehicle.
We have recommended maintenanceintervals for various parts and componentsystems based upon engineering testing.We rely upon this testing to determine themost appropriate mileage for replacementof fluids to protect your vehicle at thelowest overall cost to you andrecommends against maintenanceschedules that deviate from the scheduledmaintenance information.
We strongly recommend the use of onlyour genuine manufactured or ourauthorized re-manufactured replacementparts engineered for your vehicle.
Additives and Chemicals
We do not recommend using chemicals oradditives not approved by us as part ofyour vehicle’s normal maintenance. Pleaseconsult your warranty information.
Fluids and Flushing
In many cases, fluid discoloration is anormal operating characteristic and, byitself, does not necessarily indicate aconcern or that the fluid needs to bechanged. However, a qualified expert, suchas the factory-trained technicians at yourdealership, should inspect discolored fluidsthat also show signs of overheating orforeign material contaminationimmediately.
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Make sure to change your vehicle’s fluidsat the specified intervals or in conjunctionwith a repair. Flushing is a viable way tochange fluid for many vehicle sub-systemsduring scheduled maintenance. It is criticalthat systems are flushed only with newfluid that is the same as that required to
fill and operate the system or using ourapproved flushing chemical.
Owner Checks and Services
Make sure you perform the following basicmaintenance checks and inspections everymonth or at six-month intervals.
Check Every Month
Function of all interior and exterior lights.
Tires (including spare) for wear and proper pressure.
Windshield washer fluid level.
Check Every Six Months
12V Battery connections. Clean if necessary.
Body and door drain holes for obstructions. Clean if necessary.
Cooling system fluid level and coolant strength.
Door weatherstrips for wear. Lubricate if necessary.
Hinges, latches and outside locks for proper operation. Lubricate if necessary.
Parking brake for proper operation.
Safety belts and seat latches for wear and function.
Safety warning lamps (brake, ABS, airbag and safety belt) for operation.
Washer spray and wiper operation. Clean or replace blades as necessary.
Multi-point Inspection
In order to keep your vehicle running right,it is important to have the systems on yourvehicle checked regularly. This can helpidentify potential issues and prevent majorproblems. We recommend having thefollowing multi-point inspection performedat every scheduled maintenance intervalto help make sure your vehicle keepsrunning great.
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Multi-Point Inspection
Radiator, cooler, heater and air conditioninghoses12V Battery performance
Suspension components for leaks ordamageExterior lamps and hazard warning systemoperation
Steering and linkageFluid levels; fill if necessary1
Tires for wear and proper pressure 2For fluid leaks
Windshield for cracks, chips or pitsHalf-shaft dust boots
Washer spray and wiper operationHorn operation
1 Brake, coolant recovery reservoir and window washer.2 Your vehicle is equipped with a temporary mobility kit; check the tire sealant expirationUse By date on the canister. Replace as needed.
Be sure to ask your dealership serviceadvisor or technician about the multi-pointvehicle inspection. It is a comprehensiveway to perform a thorough inspection ofyour vehicle. Your checklist gives youimmediate feedback on the overallcondition of your vehicle.
NORMAL SCHEDULED MAINTENANCE
Normal Scheduled Maintenance 1
Rotate tires, inspect tire wear and measure tread depth.Every 12 months or10,000 mi (16,000 km).Perform multi-point inspection (recommended).
Inspect brake pads, shoes, rotors, drums, brake linings,hoses and parking brake.
Inspect cooling system level, strength and hoses.
Inspect half-shaft boots.
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Normal Scheduled Maintenance 1
Inspect steering linkage, ball joints, suspension and tie-rod ends.
Inspect wheels and related components for abnormalnoise, wear, looseness or drag.
1 Do not exceed one year or 10,000 mi (16,000 km) between service intervals.
Brake Fluid Maintenance1
Change brake fluid.2Every 3 Years
1 Perform this maintenance item every 3 years. Do not exceed the designated time forthe interval.2 Brake fluid servicing requires special equipment available at your authorized dealer.
Other Maintenance Items
Replace cabin air filter.1Every 20,000 mi (32,000 km)
Change automatic transmission fluid for electric motors.At 10 years or 150,000 mi(240,000 km)
Change yellow battery coolant.2At 200,000 mi (322,000 km)
1 Cabin air filter life is dependent on exposure to dusty and dirty conditions. Vehiclesoperated in these conditions require frequent inspection and replacement of the cabinair filter.2 Initial replacement at 10 years or 200,000 mi (322,000 km), then every 5 years or100,000 mi (160,000 km).
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ROLLOVER WARNING
WARNING: Utility vehicles have asignificantly higher rollover rate thanother types of vehicles.
WARNING: Vehicles with a highercenter of gravity (utility and four-wheeldrive vehicles) handle differently thanvehicles with a lower center of gravity(passenger cars). Avoid sharp turns,excessive speed and abrupt steering inthese vehicles. Failure to drive cautiouslyincreases the risk of losing control of yourvehicle, vehicle rollover, personal injuryand death.
WARNING: In a rollover crash, anunbelted person is significantly morelikely to die than a person wearing aseatbelt.
WARNING: Do not becomeoverconfident in the ability of four-wheeldrive vehicles. Although a four-wheeldrive vehicle may accelerate better thana two-wheel drive vehicle in low tractionsituations, it won't stop any faster thantwo-wheel drive vehicles. Always driveat a safe speed.
Utility vehicles and trucks handledifferently than passenger cars in thevarious driving conditions that areencountered on streets, highways andoff-road. Utility vehicles and trucks are notdesigned for cornering at speeds as highas passenger cars any more than low-slungsports cars are designed to performsatisfactorily under off-road conditions.
THE BETTER BUSINESS
BUREAU AUTO LINE
PROGRAM
Your satisfaction is important to FordMotor Company and to your dealer. If awarranty concern has not been resolvedusing the three-step procedure outlinedearlier in this chapter in the Getting theServices you need section, you may beeligible to participate in the BBB AUTOLINE program.
The BBB AUTO LINE program consists oftwo parts – mediation and arbitration.During mediation, a representative of theBBB will contact both you and Ford MotorCompany to explore options for settlementof the claim. If an agreement is not reachedduring mediation or you do not want toparticipate in mediation, and if your claimis eligible, you may participate in thearbitration process. An arbitration hearingwill be scheduled so that you can presentyour case in an informal setting before animpartial person. The arbitrator considersthe testimony provided and makes adecision after the hearing.
Disputes submitted to the BBB AUTO LINEprogram are usually decided within 40days after you file your claim with the BBB.You are not bound by the decision, andmay reject the decision and proceed tocourt where all findings of the BBB AutoLine dispute, and decision, are admissiblein the court action. Should you choose toaccept the BBB AUTO LINE decision, Fordis then bound by the decision, and mustcomply with the decision within 30 daysof receipt of your acceptance letter.
BBB AUTO LINE Application: Using theinformation that follows, call or write torequest a program application. You will beasked for your name and address, generalinformation about your new vehicle,information about your warranty concerns,and any steps you have already taken to
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try to resolve them. A Customer ClaimForm will be mailed that needs to becompleted, signed and returned to the BBBalong with proof of ownership. Uponreceipt, the BBB reviews the claim foreligibility under the Program SummaryGuidelines.
You can get more information bycalling BBB AUTO LINE at1-800-955-5100, or writing to:
BBB AUTO LINE a Division of BBBNational Programs, Inc.1676 International Drive, Suite 550McLean, VA 22102
BBB AUTO LINE applications can also berequested by calling the Ford MotorCompany Customer Relationship Centerat 1-800-392-3673.
For additional information, refer to theBetter Business Bureau website.
Note:Ford Motor Company reserves theright to change eligibility limitations, modifyprocedures, or to discontinue this processat any time without notice and withoutobligation.
THE MEDIATION AND
ARBITRATION PROGRAM
For vehicles delivered to authorizedCanadian dealers. In those cases whereyou continue to feel that the efforts by Fordof Canada and the authorized dealer toresolve a factory-related vehicle serviceconcern have been unsatisfactory, Ford ofCanada participates in an impartial thirdparty mediation/arbitration programadministered by the Canadian MotorVehicle Arbitration Plan (CAMVAP).
The CAMVAP program is a straightforwardand relatively speedy alternative to resolvea disagreement when all other efforts toproduce a settlement have failed. Thisprocedure is without cost to you and isdesigned to eliminate the need for lengthyand expensive legal proceedings.
In the CAMVAP program, impartialthird-party arbitrators conduct hearings atmutually convenient times and places inan informal environment. These impartialarbitrators review the positions of theparties, make decisions and, whenappropriate, render awards to resolvedisputes. CAMVAP decisions are fast, fair,and final as the arbitrator’s award isbinding on both you and Ford of Canada.
CAMVAP services are available in allCanadian territories and provinces. Formore information, without charge orobligation, call your CAMVAP ProvincialAdministrator directly at 1-800-207-0685or visit www.camvap.ca.
ORDERING A CANADIAN
FRENCH OWNER'S MANUAL
You can obtain a French owner's manualfrom an authorized dealer or by contactingHelm, LLC at:
HELM, LLC47911 Halyard Drive, Suite 200Plymouth, Michigan 48170Attention: Customer Service
Call toll free: 1-800-782-4356
Monday-Friday 8:00 a.m. - 6:00 p.m. EST
For additional information, visitwww.helminc.com.
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REPORTING SAFETY DEFECTS
IN THE UNITED STATES
If you believe that your vehicle hasa defect which could cause acrash or could cause injury ordeath, you should immediatelyinform the National HighwayTraffic Safety Administration(NHTSA) in addition to notifyingFord Motor Company.
If NHTSA receives similarcomplaints, it may open aninvestigation, and if it finds that asafety defect exists in a group ofvehicles, it may order a recall andremedy campaign. However,NHTSA cannot become involvedin individual problems betweenyou, your dealer, or Ford MotorCompany.
To contact NHTSA, you may callthe Vehicle Safety Hotlinetoll-free at 1-888-327-4236 (TTY:1-800-424-9153); go towww.safercar.gov; or write to:
Administrator
1200 New Jersey Avenue,Southeast
Washington, D.C. 20590
You can also obtain otherinformation about motor vehiclesafety from www.safercar.gov.
REPORTING SAFETY DEFECTS
IN CANADA
If you believe that your vehicle has a defectwhich could cause a crash or could causeinjury or death, you should immediatelyinform Transport Canada and Ford ofCanada.
Transport Canada Contact Information
http://tc.canada.ca/recallsWebsite(English)
http://tc.canada.ca/rappelsWebsite(French)
1-800-333-0510Phone
Ford of Canada Contact Information
www.ford.caWebsite
1-800-565-3673Phone
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