SERVICE MODE GMC SIERRA 2021 Owner's Guide

GMC Sierra/Sierra Denali 1500 Owner Manual (GMNA-Localizing-U.S./
Canada/Mexico-14632426) - 2021 - CRC - 11/5/20
Customer Information 435
coverage is not available from your current
insurance carrier, consider switching to
another insurance carrier.
If the vehicle is leased, the leasing company
may require you to have insurance that
ensures repairs with Genuine GM Original
Equipment Manufacturer (OEM) parts or
Genuine Manufacturer replacement parts.
Read the lease carefully, as you may be
charged at the end of the lease for poor
quality repairs.
If a Crash Occurs
If there has been an injury, call emergency
services for help. Do not leave the scene of
a crash until all matters have been taken
care of. Move the vehicle only if its position
puts you in danger, or you are instructed to
move it by a police officer.
Give only the necessary information to
police and other parties involved in the
crash.
For emergency towing seeRoadside
Assistance Program 0431.
Gather the following information:
.Driver name, address, and telephone
number
.Driver license number
.Owner name, address, and telephone
number
.Vehicle license plate number
.Vehicle make, model, and model year
.Vehicle Identification Number (VIN)
.Insurance company and policy number
.General description of the damage to the
other vehicle
Choose a reputable repair facility that uses
quality replacement parts. See “Collision
Parts” earlier in this section.
If the airbag has inflated, see What Will You
See after an Airbag Inflates? 065.
Managing the Vehicle Damage Repair
Process
In the event that the vehicle requires
damage repairs, GM recommends that you
take an active role in its repair. If you have
a pre-determined repair facility of choice,
take the vehicle there, or have it towed
there. Specify to the facility that any
required replacement collision parts be
original equipment parts, either new
Genuine GM parts or recycled original GM
parts. Remember, recycled parts will not be
covered by the GM vehicle warranty. Insurance pays the bill for the repair, but
you must live with the repair. Depending on
your policy limits, your insurance company
may initially value the repair using
aftermarket parts. Discuss this with the
repair professional, and insist on Genuine
GM parts. Remember, if the vehicle is
leased, you may be obligated to have the
vehicle repaired with Genuine GM parts,
even if your insurance coverage does not
pay the full cost.
If another party's insurance company is
paying for the repairs, you are not obligated
to accept a repair valuation based on that
insurance company's collision policy repair
limits, as you have no contractual limits
with that company. In such cases, you can
have control of the repair and parts choices
as long as the cost stays within reasonable
limits.
Publication Ordering Information
Service Manuals
Service manuals have the diagnosis and
repair information on the engine,
transmission, axle, suspension, brakes,
electrical system, steering system, body, etc.

GMC Sierra/Sierra Denali 1500 Owner Manual (GMNA-Localizing-U.S./
Canada/Mexico-14632426) - 2021 - CRC - 11/5/20
436 Customer Information
Customer Literature
Owner’s manuals are written specifically for
owners and are intended to provide basic
operational information about the vehicle.
The owner’s manual includes the
Maintenance Schedule for all models.
Customer literature publications available for
purchase include owner’s manuals, warranty
manuals, and portfolios. Portfolios include an
owner’s manual, warranty manual,
if applicable, and zip lock bag or pouch.
Current and Past Models
Service manuals and customer literature are
available for many current and past model
year GM vehicles.
To order, call 1-800-551-4123 Monday–Friday,
8:00 a.m.–6:00 p.m. eastern time
For credit card orders only (VISA,
MasterCard, or Discover), see Helm, Inc. at:
www.helminc.com.
To order by mail, write to:
Helm, Incorporated
Attention: Customer Service
47911 Halyard Drive
Plymouth, MI 48170
Make checks payable in U.S. funds.
Radio Frequency Statement
This vehicle uses license-exempt transmitters
/ receivers / systems that operate on a
radio frequency that complies with Part 15/
Part 18 of the Federal Communications
Commission (FCC) rules and with Innovation,
Science and Economic Development (ISED)
Canada's license-exempt RSS(s) / RSP-100 /
ICES-GEN.
Operation is subject to the following two
conditions:1. The device may not cause harmful interference.
2. The device must accept any interference received, including interference that may
cause undesired operation of the device.
Changes or modifications to any of these
systems by other than an authorized service
facility could void authorization to use this
equipment.
Reporting Safety Defects
Reporting Safety Defects to the
United States Government
If you believe that your vehicle has a
defect which could cause a crash or
could cause injury or death, you should
immediately inform the National
Highway Traffic Safety Administration
(NHTSA) in addition to notifying General
Motors.
If NHTSA receives similar complaints, it
may open an investigation, and if it
finds that a safety defect exists in a
group of vehicles, it may order a recall
and remedy campaign. However, NHTSA
cannot become involved in individual
problems between you, your dealer,
or General Motors.
To contact NHTSA, you may call the
Vehicle Safety Hotline toll-free at
1-888-327-4236 (TTY: 1-800-424-9153); go
to http://www.safercar.gov; or
write to:

GMC Sierra/Sierra Denali 1500 Owner Manual (GMNA-Localizing-U.S./
Canada/Mexico-14632426) - 2021 - CRC - 11/5/20
442 OnStar
Reactivation for Subsequent Owners
PressQand follow the prompts to speak to
an Advisor as soon as possible. The Advisor
will update vehicle records and explain
OnStar or connected service options.
How OnStar Service Works
Automatic Crash Response, Emergency
Services, Crisis Assist, Stolen Vehicle
Assistance, Remote Services, and Roadside
Assistance are available on most vehicles.
Not all OnStar services are available
everywhere or on all vehicles. For more
information, a full description of OnStar
services, system limitations, and OnStar User
Terms, Privacy Statement, and Software
Terms:
.Call 1-888-4ONSTAR (1-888-466-7827).
.See www.onstar.com (U.S.).
.See www.onstar.ca (Canada).
.Call TTY 1-877-248-2080.
.PressQto speak with an Advisor.
OnStar or connected services cannot work
unless the vehicle is in a place where OnStar
has an agreement with a wireless service
provider for service in that area. The
wireless service provider must also have
coverage, network capacity, reception, and technology compatible with OnStar or
connected services. Service involving location
information about the vehicle cannot work
unless GPS signals are available,
unobstructed, and compatible with the
OnStar hardware. OnStar or connected
services may not work if the OnStar
equipment is not properly installed or it has
not been properly maintained. If equipment
or software is added, connected,
or modified, OnStar or connected services
may not work. Other problems beyond the
control of OnStar
—such as hills, tall
buildings, tunnels, weather, electrical system
design and architecture of the vehicle,
damage to the vehicle in a crash, or wireless
phone network congestion or jamming —
may prevent service.
See Radio Frequency Statement 0436.
Services for People with Disabilities
Advisors provide services to help with
physical disabilities and medical conditions.
Press
Qto help:
.Locate a gas station with an attendant to
pump gas.
.Find a hotel, restaurant, etc., that meets
accessibility needs.
.Provide directions to the closest hospital
or pharmacy in urgent situations.
TTY Users
OnStar has the ability to communicate to
deaf, hard-of-hearing, or speech-impaired
customers while in the vehicle. The available
dealer-installed TTY system can provide
in-vehicle access to all OnStar services,
except Virtual Advisor and OnStar
Turn-by-Turn Navigation.
If equipped, TTY mode can be turned on or
off by touching Settings, then Apps, and
then Phone. When TTY mode is on, phone
calls can be made or received with OnStar
using the infotainment display.
OnStar Personal Identification
Number (PIN)
A PIN is needed to access some OnStar
services. The PIN will need to be changed
the first time when speaking with an
Advisor. To change the OnStar PIN, contact
an OnStar Advisor by pressing
Qor calling
1-888-4ONSTAR.
Warranty
OnStar equipment may be warranted as part
of the vehicle warranty.

GMC Sierra/Sierra Denali 1500 Owner Manual (GMNA-Localizing-U.S./
Canada/Mexico-14632426) - 2021 - CRC - 11/5/20
Connected Services 447
.Request Roadside Assistance.
.Set a parking reminder with pin drop,
take a photo, make a note, and set a
timer.
.Connect with GMC on social media.
Features are subject to change. For myGMC
mobile app information and compatibility,
see my.gmc.com.
An active OnStar or connected service plan
may be required. A compatible device,
factory-installed remote start, and power
locks are required. Data rates apply. See
www.onstar.com for details and system
limitations.
Remote Services
Contact an OnStar Advisor to unlock the
doors or sound the horn and flash the
lamps.
Marketplace
OnStar Advisors can provide offers from
restaurants and retailers on your route, help
locate hotels, or book a room. These services
vary by market.
Diagnostics
By monitoring and reporting on the vehicle's
key systems, OnStar Advanced Diagnostics,
if equipped, provides a way to keep up on
maintenance. Capabilities vary by model.
See www.onstar.com for details and system
limitations. Features are subject to change.
For updates on feature capabilities, see
my.gmc.com. Message and data rates
may apply.

GMC Sierra/Sierra Denali 1500 Owner Manual (GMNA-Localizing-U.S./Cana-
da/Mexico-14632426) - 2021 - CRC - 11/5/20
454 Index
LED Lighting . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 350
LightingEntry . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 146
Exit . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 146
Illumination Control . . . . . . . . . . . . . . . . . . . 145
LED . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 350
Task . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 144
Lights Airbag Readiness . . . . . . . . . . . . . . . . . . . . . . . 114
Antilock Brake System (ABS)Warning . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 118
Brake System Warning . . . . . . . . . . . . . . . . . 117
Charging System . . . . . . . . . . . . . . . . . . . . . . . 115
Check Engine (Malfunction Indicator) . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 115
Cruise Control . . . . . . . . . . . . . . . . . . . . . . . . . 123
Door Ajar . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 124
Driver Mode Control . . . . . . . . . . . . . . . . . . . . 121
Electric Parking Brake . . . . . . . . . . . . . . . . . . . 117
Electronic Stability Control (ESC), Off . . . . . . . . . . . . . . . . . . . . . . . . . . . . 120
Engine Coolant Temperature Warning . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 121
Engine Oil Pressure . . . . . . . . . . . . . . . . . . . . 122
Flash-to-Pass . . . . . . . . . . . . . . . . . . . . . . . . . . . . 141
Four-Wheel-Drive . . . . . . . . . . . . . . . . . . . . . . . 118
Front Fog Lamp . . . . . . . . . . . . . . . . . . . . . . . . 123
High-Beam On . . . . . . . . . . . . . . . . . . . . . . . . . 123 Lights (cont'd)
High/Low Beam Changer . . . . . . . . . . . . . . . 141
Hill Descent Control . . . . . . . . . . . . . . . . . . . . 119
Lane Keep Assist . . . . . . . . . . . . . . . . . . . . . . . . 119
Low Fuel Warning . . . . . . . . . . . . . . . . . . . . . 122
Seat Belt Reminders . . . . . . . . . . . . . . . . . . . . 113
Security . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 122
Service Electric Parking Brake . . . . . . . . . . . 118
Tire Pressure . . . . . . . . . . . . . . . . . . . . . . . . . . . 122
Tow/Haul Mode . . . . . . . . . . . . . . . . . . . . . . . . 119
Traction Off . . . . . . . . . . . . . . . . . . . . . . . . . . . . 120
Limited-Slip Differential . . . . . . . . . . . . . . . . . . 254
Lock
Steering Column . . . . . . . . . . . . . . . . . . . . . . . . 32
Locking Rear Axle . . . . . . . . . . . . . . . . . . . . . . . . 254
Locks Automatic Door . . . . . . . . . . . . . . . . . . . . . . . . . 22
Delayed Locking . . . . . . . . . . . . . . . . . . . . . . . . 22
Door . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 21
Lockout Protection . . . . . . . . . . . . . . . . . . . . . . 22
Power Door . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 22
Safety . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 23
Loss of Control . . . . . . . . . . . . . . . . . . . . . . . . . . . 215
Low Fuel Warning Light . . . . . . . . . . . . . . . . . . 122
Lower Anchors and Tethers for Children (LATCH System) . . . . . . . . . . . . . . . . .77
Lumbar Adjustment . . . . . . . . . . . . . . . . . . . . . . . 48 Front Seats . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 48M
MaintenanceRecords . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 422
Maintenance and Care Additional . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 415
Maintenance Schedule . . . . . . . . . . . . . . . . . . . 409 Recommended Fluids andLubricants . . . . . . . . . . . . . . . . . . . . . . . . . . . . 418
Transfer Case . . . . . . . . . . . . . . . . . . . . . . . . . . 242
Malfunction Indicator Lamp . . . . . . . . . . . . . . . 115
Manual Mirrors . . . . . . . . . . . . . . . . . . . . . . . . . . . 34
Manual Mode . . . . . . . . . . . . . . . . . . . . . . . . . . . .241
Manual Windows . . . . . . . . . . . . . . . . . . . . . . . . . .41
Map Data Updates . . . . . . . . . . . . . . . . . . . . . . . . 175
Maps . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 166
Media
Avoiding Untrusted Devices . . . . . . . . . . . . 158
Memory Seats . . . . . . . . . . . . . . . . . . . . . . . . . . . . 49
Messages Engine Power . . . . . . . . . . . . . . . . . . . . . . . . . . . 131
Vehicle . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 130
Vehicle Speed . . . . . . . . . . . . . . . . . . . . . . . . . . . 131
Mirror Rear Camera . . . . . . . . . . . . . . . . . . . . . . . . . . . . 38
Mirrors Automatic Dimming . . . . . . . . . . . . . . . . . . . . 37
Automatic Dimming Rearview . . . . . . . . . . 38
Blind Spot . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 37

GMC Sierra/Sierra Denali 1500 Owner Manual (GMNA-Localizing-U.S./Cana-
da/Mexico-14632426) - 2021 - CRC - 11/5/20
Index 455
Mirrors (cont'd)Convex . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 33
Folding . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 36
Heated . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 37
Manual . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 34
Manual Rearview . . . . . . . . . . . . . . . . . . . . . . . 38
Power . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 35
Tilt in Reverse . . . . . . . . . . . . . . . . . . . . . . . . . . 38
Trailer Tow . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 34
Mirrors, Interior Rearview . . . . . . . . . . . . . . . . . 38
Mode . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 251 Driver Control . . . . . . . . . . . . . . . . . . . . . . . . . 251
Monitor System, Tire Pressure . . . . . . . . . . . 368
Multi-band Antenna . . . . . . . . . . . . . . . . . . . . . .158
N
Navigation Connected Services . . . . . . . . . . . . . . . . . . . . 445
Destination . . . . . . . . . . . . . . . . . . . . . . . . . . . . 167
Using the System . . . . . . . . . . . . . . . . . . . . . . 163
Navigation Symbols . . . . . . . . . . . . . . . . . . . . . 166
New Vehicle Break-In . . . . . . . . . . . . . . . . . . . . 228
O
Odometer . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . .110 Trip . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 110
Off-Road . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 215
Driving . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 215
Recovery . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 214 Oil
Engine . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 330
Engine Oil Life System . . . . . . . . . . . . . . . . . 332
Engine Oil Pressure Gauge . . . . . . . . . . . . . . 111
Pressure Light . . . . . . . . . . . . . . . . . . . . . . . . . 122
Older Children, Restraints . . . . . . . . . . . . . . . . . . 71
Online Owner Center . . . . . . . . . . . . . . . . . . . . 430
OnStar . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 439
OnStar Additional Information . . . . . . . . . . . 441
OnStar Emergency . . . . . . . . . . . . . . . . . . . . . . . 441
OnStar Overview . . . . . . . . . . . . . . . . . . . . . . . . . 440
OnStar Security . . . . . . . . . . . . . . . . . . . . . . . . . . 441
OnStar System . . . . . . . . . . . . . . . . . . . . . . 162, 173
Operating Mode Overheated Engine Protection . . . . . . . . . 340
Operation
Fog Lamps . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 143
Outlets Power . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 102
Overheated Engine Protection Operating Mode . . . . . . . . . . . . . . . . . . . . . . . 340
Overheating, Engine . . . . . . . . . . . . . . . . . . . . . 338
Overview . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 149 Instrument Panel . . . . . . . . . . . . . . . . . . . . . . . . 4
P
ParkShifting Into . . . . . . . . . . . . . . . . . . . . . . . . . . . 236
Shifting Out of . . . . . . . . . . . . . . . . . . . . . . . . 237
Park Assist . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 266
Parking
Brake and P (Park) MechanismCheck . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 347
Extended . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 238
Over Things That Burn . . . . . . . . . . . . . . . . . 237
Parking or Backing Assistance Systems . . . . . . . . . . . . . . . . . . . . 266
Passenger Airbag Status Indicator . . . . . . . . . 114
Passenger Compartment Air Filter . . . . . . . 209
Passenger Sensing System . . . . . . . . . . . . . . . . 66
Pedestrian Ahead Indicator . . . . . . . . . . . . . . . 119
Perchlorate Materials Requirements, California . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 322
Personalization
Vehicle . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 131
Phone Apple CarPlay and Android Auto . . . . . . . 185
Bluetooth . . . . . . . . . . . . . . . . . . . . . . . . . . 180, 181
Pickup Conversion to Chassis Cab . . . . . . . . 320
Port
USB . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 158
Positioning Vehicle . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 174