SERVICE MODE GMC SIERRA 2021 Owner's Manual
[x] Cancel search | Manufacturer: GMC, Model Year: 2021, Model line: SIERRA, Model: GMC SIERRA 2021Pages: 461, PDF Size: 11.84 MB
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GMC Sierra/Sierra Denali 1500 Owner Manual (GMNA-Localizing-U.S./
Canada/Mexico-14632426) - 2021 - CRC - 2/18/21
Contents
Introduction . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 1
Keys, Doors, and Windows . . . . . . . . . . . . . . . 7
Seats and Restraints . . . . . . . . . . . . . . . . . . . . . 45
Storage . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 95
Instruments and Controls . . . . . . . . . . . . . . . 99
Lighting . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 139
Infotainment System . . . . . . . . . . . . . . . . . . . 148
Climate Controls . . . . . . . . . . . . . . . . . . . . . . . 204
Driving and Operating . . . . . . . . . . . . . . . . . . 211
Vehicle Care . . . . . . . . . . . . . . . . . . . . . . . . . . . . 321
Service and Maintenance . . . . . . . . . . . . . . 408
Technical Data . . . . . . . . . . . . . . . . . . . . . . . . . 423
Customer Information . . . . . . . . . . . . . . . . . . 428
Reporting Safety Defects . . . . . . . . . . . . . . . 436
OnStar . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 440
Connected Services . . . . . . . . . . . . . . . . . . . . . 445
Index . . . . . . . . . . . . . . . . . . . . . . . . . . 448
Introduction
The names, logos, emblems, slogans, vehicle
model names, and vehicle body designs
appearing in this manual including, but not
limited to, GM, the GM logo, GMC, the GMC
Truck Emblem, SIERRA, and DENALI are
trademarks and/or service marks of General
Motors LLC, its subsidiaries, affiliates,
or licensors.
For vehicles first sold in Canada, substitute
the name“General Motors of Canada
Company” for GMC Division wherever it
appears in this manual. This manual describes features that may or
may not be on the vehicle because of
optional equipment that was not purchased
on the vehicle, model variants, country
specifications, features/applications that may
not be available in your region, or changes
subsequent to the printing of this owner’s
manual.
If the vehicle has the Duramax diesel
engine, see the Duramax diesel supplement
for additional and specific information on
this engine.
Refer to the purchase documentation
relating to your specific vehicle to confirm
the features.
Keep this manual in the vehicle for quick
reference.
Litho in U.S.A.
Part No. 84550392 C Third Printing©2021 General Motors LLC. All Rights Reserved.
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Keys, Doors, and Windows 33
The security light, in the instrument cluster,
comes on if there is a problem with arming
or disarming the theft-deterrent system.
The system has one or more RKE
transmitters matched to an immobilizer
control unit in your vehicle. Only a correctly
matched RKE transmitter will start the
vehicle. If the transmitter is ever damaged,
you may not be able to start your vehicle.
When trying to start the vehicle, the
security light may come on briefly when the
ignition is turned on. If the engine does not
start and the security light stays on, there is
a problem with the system. Turn the
ignition off and try again.
If the vehicle will not change ignition modes
(ACC/ACCESSORY, on, off), and the RKE
transmitter appears to be undamaged, try
another transmitter. Or, you may try placing
the transmitter in the transmitter pocket
located in the center console. SeeRemote
Keyless Entry (RKE) System Operation (Key
Access) 010 or
Remote Keyless Entry (RKE) System
Operation (Keyless Access) 013.
If the ignition mode will not change with
the other transmitter or with the
transmitter in the transmitter pocket, your
vehicle needs service. If the ignition does change modes, the first transmitter may be
faulty. See your dealer who can service the
theft-deterrent system and have a new RKE
transmitter programmed to the vehicle.
It is possible for the immobilizer system to
learn new or replacement RKE transmitters.
Up to eight transmitters can be
programmed for the vehicle. To program
additional transmitters, see "Programming
Transmitters to the Vehicle" under
Remote
Keyless Entry (RKE) System Operation (Key
Access) 010 or
Remote Keyless Entry (RKE) System
Operation (Keyless Access) 013
Do not leave the transmitter or device that
disarms or deactivates the vehicle theft
system in the vehicle.
When equipped with a key, if the engine
still does not start, and the key appears to
be undamaged, try another ignition key.
It may be necessary to check the fuse. See
Fuses and Circuit Breakers 0353. If the
engine still does not start with the other
key, the vehicle needs service. If the vehicle
does start, the first key may be faulty. See
your dealer. It is possible for the
immobilizer system to learn new or
replacement keys. Up to eight keys can be
programmed for the vehicle. To program additional keys, see
Keys (Key Access)07or
Keys (Keyless Access) 09. Do not leave the
key or device that disarms or deactivates
the vehicle theft system in the vehicle.
See your dealer to get a new key blank cut
exactly as the ignition key that operates the
system.
Exterior Mirrors
Convex Mirrors
{Warning
A convex mirror can make things, like
other vehicles, look farther away than
they really are. If you cut too sharply
into the right lane, you could hit a
vehicle on the right. Check the inside
mirror or glance over your shoulder
before changing lanes.
Standard Mirrors
The passenger side mirror is convex shaped.
A convex mirror's surface is curved so more
can be seen from the driver seat.
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40 Keys, Doors, and Windows
{Warning
The Rear Camera Mirror (RCM) has a
limited view. Portions of the road,
vehicles, and other objects may not be
seen. Do not drive or park the vehicle
using only this camera. Objects may
appear closer than they are. Check the
outside mirrors or glance over your
shoulder when making lane changes or
merging. Failure to use proper care may
result in injury, death, or vehicle damage.
Troubleshooting
See your dealer for service if a blue screen
and
3are displayed in the mirror, and
the display shuts off. Also, push the tab as
indicated to return to the automatic
dimming mode.
The Rear Camera Mirror may not work
properly or display a clear image if:
.There is glare from the sun or headlamps.
This may obstruct objects from view.
If needed, push the tab to turn off the
display.
.Dirt, snow, or other debris blocks the
camera lens. Clean the lens with a soft
damp cloth.
.The camera’s mounting on the vehicle has
been damaged, and/or the position or the
mounting angle of the camera has
changed.
Windows
{
Warning
Never leave a child, a helpless adult, or a
pet alone in a vehicle, especially with the
windows closed in warm or hot weather.
They can be overcome by the extreme
heat and suffer permanent injuries or
even death from heat stroke.
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Seats and Restraints 65
What Will You See after an
Airbag Inflates?
After frontal and seat-mounted side impact
airbags inflate, they quickly deflate, so
quickly that some people may not even
realize the airbags inflated. Roof-rail airbags
may still be at least partially inflated for
some time after they inflate. Some
components of the airbag module may be
hot for several minutes. For location of the
airbags, seeWhere Are the Airbags? 062.
The parts of the airbag that come into
contact with you may be warm, but not too
hot to touch. There may be some smoke
and dust coming from the vents in the
deflated airbags. Airbag inflation does not
prevent the driver from seeing out of the
windshield or being able to steer the
vehicle, nor does it prevent people from
leaving the vehicle.
{Warning
When an airbag inflates, there may be
dust in the air. This dust could cause
breathing problems for people with a
history of asthma or other breathing
trouble. To avoid this, everyone in the (Continued)
Warning (Continued)
vehicle should get out as soon as it is
safe to do so. If you have breathing
problems but cannot get out of the
vehicle after an airbag inflates, then get
fresh air by opening a window or a door.
If you experience breathing problems
following an airbag deployment, you
should seek medical attention.
The vehicle has a feature that may
automatically unlock the doors, turn on the
interior lamps and hazard warning flashers,
and shut off the fuel system after the
airbags inflate. The feature may also
activate, without airbag inflation, after an
event that exceeds a predetermined
threshold. After turning the ignition off and
then on again, the fuel system will return to
normal operation; the doors can be locked,
the interior lamps can be turned off, and
the hazard warning flashers can be turned
off using the controls for those features.
If any of these systems are damaged in the
crash they may not operate as normal.
{Warning
A crash severe enough to inflate the
airbags may have also damaged
important functions in the vehicle, such
as the fuel system, brake and steering
systems, etc. Even if the vehicle appears
to be drivable after a moderate crash,
there may be concealed damage that
could make it difficult to safely operate
the vehicle.
Use caution if you should attempt to
restart the engine after a crash has
occurred.
In many crashes severe enough to inflate
the airbag, windshields are broken by
vehicle deformation. Additional windshield
breakage may also occur from the front
outboard passenger airbag.
.Airbags are designed to inflate only once.
After an airbag inflates, you will need
some new parts for the airbag system.
If you do not get them, the airbag
system will not be there to help protect
you in another crash. A new system will
include airbag modules and possibly other
parts. The service manual for the vehicle
covers the need to replace other parts.
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Instruments and Controls 99
Instruments and Controls
Controls
Steering Wheel Adjustment . . . . . . . . . . . 100
Steering Wheel Controls . . . . . . . . . . . . . . 100
Heated Steering Wheel . . . . . . . . . . . . . . . . 100
Horn . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 101
Windshield Wiper/Washer . . . . . . . . . . . . . 101
Compass . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 102
Clock . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 102
Power Outlets . . . . . . . . . . . . . . . . . . . . . . . . . 102
Wireless Charging . . . . . . . . . . . . . . . . . . . . . 103
Warning Lights, Gauges, and Indicators
Warning Lights, Gauges, andIndicators . . . . . . . . . . . . . . . . . . . . . . . . . . . . 106
Instrument Cluster . . . . . . . . . . . . . . . . . . . . 106
Speedometer . . . . . . . . . . . . . . . . . . . . . . . . . . 110
Odometer . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 110
Trip Odometer . . . . . . . . . . . . . . . . . . . . . . . . . 110
Tachometer . . . . . . . . . . . . . . . . . . . . . . . . . . . . 110
Fuel Gauge . . . . . . . . . . . . . . . . . . . . . . . . . . . . 110
Engine Oil Pressure Gauge . . . . . . . . . . . . . 111
Engine Coolant Temperature Gauge . . . . 112
Voltmeter Gauge . . . . . . . . . . . . . . . . . . . . . . . 113
Seat Belt Reminders . . . . . . . . . . . . . . . . . . . . 113
Airbag Readiness Light . . . . . . . . . . . . . . . . . 114
Passenger Airbag Status Indicator . . . . . . 114
Charging System Light . . . . . . . . . . . . . . . . . 115 Malfunction Indicator Lamp (Check
Engine Light) . . . . . . . . . . . . . . . . . . . . . . . . . 115
Brake System Warning Light . . . . . . . . . . . 117
Electric Parking Brake Light . . . . . . . . . . . . 117
Service Electric Parking Brake Light . . . . 118
Antilock Brake System (ABS) Warning Light . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 118
Four-Wheel-Drive Light . . . . . . . . . . . . . . . . . 118
Tow/Haul Mode Light . . . . . . . . . . . . . . . . . 119
Hill Descent Control Light . . . . . . . . . . . . . . 119
Lane Keep Assist (LKA) Light . . . . . . . . . . . 119
Vehicle Ahead Indicator . . . . . . . . . . . . . . . . 119
Pedestrian Ahead Indicator . . . . . . . . . . . . 119
Traction Off Light . . . . . . . . . . . . . . . . . . . . . . 120
Traction Control System (TCS)/Electronic Stability Control Light . . . . . . . . . . . . . . . 120
Electronic Stability Control (ESC) Off Light . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 120
Engine Coolant Temperature Warning Light . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 121
Driver Mode Control Light . . . . . . . . . . . . . 121
Tire Pressure Light . . . . . . . . . . . . . . . . . . . . . 122
Engine Oil Pressure Light (Uplevel Cluster) . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 122
Low Fuel Warning Light . . . . . . . . . . . . . . . . 122
Security Light . . . . . . . . . . . . . . . . . . . . . . . . . . 122
High-Beam On Light . . . . . . . . . . . . . . . . . . . 123
Front Fog Lamp Light . . . . . . . . . . . . . . . . . . 123
Lamps On Reminder . . . . . . . . . . . . . . . . . . . 123
Cruise Control Light . . . . . . . . . . . . . . . . . . . . 123 Door Ajar Light . . . . . . . . . . . . . . . . . . . . . . . . 124
Information Displays
Driver Information Center (DIC) (Base
Level) . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 124
Driver Information Center (DIC) (Midlevel and Uplevel) . . . . . . . . . . . . . . . 125
Head-Up Display (HUD) . . . . . . . . . . . . . . . . 128
Vehicle Messages
Vehicle Messages . . . . . . . . . . . . . . . . . . . . . . 130
Engine Power Messages . . . . . . . . . . . . . . . . 131
Vehicle Speed Messages . . . . . . . . . . . . . . . 131
Vehicle Personalization
Vehicle Personalization . . . . . . . . . . . . . . . . . 131
Universal Remote System
Universal Remote System . . . . . . . . . . . . . 136
Universal Remote System Programming . . . . . . . . . . . . . . . . . . . . . . . . 136
Universal Remote System Operation . . . 138
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Instruments and Controls 113
Voltmeter Gauge
Uplevel Shown, Base Level and MidlevelSimilar
When the ignition is on, this gauge indicates
the battery voltage.
When the engine is running, this gauge
shows the condition of the charging system.
The gauge can transition from a higher to
lower or a lower to higher reading. This is
normal. If the vehicle is operating outside
the normal operating range, the charging
system light comes on. See Charging System
Light 0115. The voltmeter gauge may also
read lower when in fuel economy mode.
This is normal. Readings outside the normal operating
range can also occur when a large number
of electrical accessories are operating in the
vehicle and the engine is left idling for an
extended period. This condition is normal
since the charging system is not able to
provide full power at engine idle. As engine
speeds are increased, this condition should
correct itself as higher engine speeds allow
the charging system to create maximum
power.
The vehicle can only be driven for a short
time with the readings outside the normal
operating range. If the vehicle must be
driven, turn off all accessories, such as the
radio and air conditioner.
Readings outside the normal operating
range indicate a possible problem in the
electrical system. Have the vehicle serviced
as soon as possible.
Seat Belt Reminders
Driver Seat Belt Reminder Light
There is a driver seat belt reminder light on
the instrument cluster.
When the vehicle is started, this light
flashes and a chime may come on to remind
the driver to fasten their seat belt.
Then the light stays on solid until the belt is
buckled. This cycle may continue several
times if the driver remains or becomes
unbuckled while the vehicle is moving.
If the driver seat belt is buckled, neither the
light nor the chime comes on.
Front Passenger Seat Belt Reminder
Light
The vehicle may have a front passenger seat
belt reminder light near the passenger
airbag status indicator. See
Passenger
Sensing System 066.
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116 Instruments and Controls
Caution
If the vehicle is driven continually with
this light on, the emission control system
may not work as well, the fuel economy
may be lower, and the vehicle may not
run smoothly. This could lead to costly
repairs that might not be covered by the
vehicle warranty.
Caution
Modifications to the engine, transmission,
exhaust, intake, or fuel system, or the
use of replacement tires that do not
meet the original tire specifications, can
cause this light to come on. This could
lead to costly repairs not covered by the
vehicle warranty. This could also affect
the vehicle’s ability to pass an Emissions
Inspection/Maintenance test. See
Accessories and Modifications0323.
If the light is flashing : A malfunction has
been detected that could damage the
emission control system and increase vehicle
emissions. Diagnosis and service may be
required. To help prevent damage, reduce vehicle
speed and avoid hard accelerations and
uphill grades. If towing a trailer, reduce the
amount of cargo being hauled as soon as
possible.
If the light continues to flash, find a safe
place to park. Turn the vehicle off and wait
at least 10 seconds before restarting the
engine. If the light is still flashing, follow
the previous guidelines and see your dealer
for service as soon as possible.
If the light is on steady :
A malfunction has
been detected. Diagnosis and service may be
required.
Check the following:
.If fuel has been added to the vehicle
using the capless funnel adapter, make
sure that it has been removed. See
“Filling the Tank with a Portable
Gas Can” underFilling the Tank (Pickup
Model) 0285 or
Filling the Tank (Chassis Cab Model) 0287. The diagnostic system can
detect if the adapter has been left
installed in the vehicle, allowing fuel to
evaporate into the atmosphere. A few
driving trips with the adapter removed
may turn off the light.
.Poor fuel quality can cause inefficient
engine operation and poor driveability,
which may go away once the engine is
warmed up. If this occurs, change the fuel
brand. It may require at least one full
tank of the proper fuel to turn the light
off. See Recommended Fuel (Except 6.2L
V8 Engine) 0283 or
Recommended Fuel (6.2L V8 Engine)
0 284.
If the light remains on, see your dealer.
Emissions Inspection and Maintenance
Programs
If the vehicle requires an Emissions
Inspection/Maintenance test, the test
equipment will likely connect to the
vehicle's Data Link Connector (DLC).
The DLC is under the instrument panel to
the left of the steering wheel. Connecting
devices that are not used to perform an
Emissions Inspection/Maintenance test or to
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118 Instruments and Controls
Service Electric Parking Brake
Light
This light should come on briefly when
starting the vehicle. If it does not come on,
have it fixed so it will be ready to warn if
there is a problem.
If this light stays on, take the vehicle to
your dealer as soon as possible. See the
information for the Electric Parking Brake
underElectric Parking Brake 0247.
A message may also display in the Driver
Information Center (DIC).
Antilock Brake System (ABS)
Warning Light
This warning light should come on briefly
when the vehicle is turned on. If the light
does not come on, have it fixed so it will be
ready to warn if there is a problem.
If the light comes on while driving, safely
stop as soon as it is possible and turn off
the vehicle. Then turn on the vehicle again
to reset the system.
If the ABS warning light stays on, or comes
on again while driving, the vehicle needs
service. A chime may also sound when the
light stays on.
If the ABS warning light is the only light on,
the vehicle has regular brakes, but ABS is
not functioning. If both the ABS warning light and the brake
system warning light are on, ABS is not
functioning and there is a problem with the
regular brakes. See your dealer for service.
See
Brake System Warning Light 0117.
Four-Wheel-Drive Light
Auto Mode Shown, Other Modes Similar
If equipped, the four-wheel-drive light
displays what mode the vehicle is in. The
light will show each mode: 2WD, 4HI, AUTO
(all transfer cases); 4LOW and N (two-speed
transfer case only).
The light will flash when a shift is in
progress. Once the shift is complete the
light will be steady.
If the light turns amber, there may be a
malfunction with the four-wheel-drive
system. See your dealer.
See Four-Wheel Drive 0242.
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Instruments and Controls 121
serviced by your dealer. If the system is
working normally, the indicator light then
turns off. This light comes on when the
Electronic Stability Control (ESC) system is
turned off. If ESC is off, the Traction Control
System (TCS) is also off. To turn ESC off and
on, seeTraction Control/Electronic Stability
Control 0248.
If ESC and TCS are off, the systems do not
assist in controlling the vehicle. Adjust
driving accordingly.
Engine Coolant Temperature
Warning Light
This light comes on briefly while starting
the vehicle.
If it does not, have the vehicle serviced by
your dealer. If the system is working
normally the indicator light goes off.
Caution
The engine coolant temperature warning
light indicates that the vehicle has
overheated. Driving with this light on can
damage the engine and it may not be
covered by the vehicle warranty. See
Engine Overheating 0338.
The engine coolant temperature warning
light comes on when the engine has
overheated.
If this happens, pull over and turn off the
engine as soon as possible. See Engine
Overheating 0338.
Driver Mode Control Light
This light comes on when Sport Mode is
selected.
This light comes on when Snow/Ice Mode is
selected.
This light comes on when Terrain Mode is
selected.
This light comes on when Off-Road Mode is
selected.
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Instruments and Controls 135
Ride Height
Touch and the following may display:
.Automatic Entry/Egress
Automatic Entry/Egress
This feature specifies if the vehicle will
automatically lower to make it easier to
enter or exit the vehicle.
Touch Off or On.
Running Boards
Touch and the following may display:
.Automatic Running Boards
.Deploy Running Boards
Automatic Running Boards
This feature specifies the position and use of
the running boards.
Touch Off or On.
Deploy Running Boards
This feature moves the running boards to a
deployed position so they can be used with
the doors closed.
Touch Off or Deploy.
Seating Position
Touch and the following may display:
.Seat Entry Memory
.Seat Exit Memory
Seat Entry Memory
This feature automatically recalls the
previously stored 1 or 2 button positions
when the ignition is changed from off to on
or ACC/ACCESSORY. See Memory Seats049.
Touch Off or On.
Seat Exit Memory
This feature automatically recalls the
previously stored exit button position when
the ignition is changed from on or ACC/
ACCESSORY to off and the driver door is
open. See Memory Seats 049.
Touch Off or On.
Suspension
Touch and the following may display:
.Service Mode
.Alignment Mode Service Mode
This feature disables the air suspension
system and is used to prevent unintended
raising or lowering of the suspension.
Touch Off or On.
Alignment Mode
This feature will optimize the vehicle height
to provide the most accurate wheel
alignment.
Touch Off or On.
Trailering
Touch and the following may display:
.Side Trailer Camera
.Bed View Camera Lighting
Side Trailer Camera
This feature specifies if using the turn signal
during a lane change will also display an
applicable side view of the trailer and
vehicle. See Assistance Systems for Parking
or Backing 0266.
Touch Off or On.