13-2 Customer Information
STEP TWO:If after contacting a
member of dealership management,
it appears your concern cannot be
resolved by the dealership without
further help, call the HUMMER
Consumer Relations Manager at
1-866-HUMMER6 (486-6376),
Customer Assistance prompt.
In Canada, call GM of Canada
Customer Communication Centre
at 1-800-263-3777 (English),
or 1-800-263-7854 (French).
We encourage you to call the
toll-free number in order to give your
inquiry prompt attention. Have the
following information available to
give the Customer Assistance
Representative:
.Vehicle Identification Number
(VIN). This is available from the
vehicle registration or title, or
the plate at the top left of the
instrument panel and visible
through the windshield.
.Dealership name and location
.Vehicle delivery date and
present mileage
When contacting HUMMER, please
remember that your concern will
likely be resolved at a dealer's
facility. That is why we suggest you
follow Step One first if you have a
concern.
STEP THREE —U.S. Owners:
Both HUMMER and your dealer are
committed to making sure you are
completely satisfied with your new
vehicle. However, if you continue to
remain unsatisfied after following
the procedure outlined in Steps One
and Two, you can file with the Better
Business Bureau (BBB) Auto Line
Program to enforce any additional
rights you may have. The BBB Auto Line Program is an
out of court program administered
by the Council of Better Business
Bureaus to settle automotive
disputes regarding vehicle repairs or
the interpretation of the New Vehicle
Limited Warranty. Although you may
be required to resort to this informal
dispute resolution program prior to
filing a court action, use of the
program is free of charge and your
case will generally be heard within
40 days. If you do not agree with the
decision given in your case, you
may reject it and proceed with any
other venue for relief available
to you.
