INFINITI G37 2012 Owners Manual
Manufacturer: INFINITI, Model Year: 2012, Model line: G37, Model: INFINITI G37 2012Pages: 490, PDF Size: 6.1 MB
Page 221 of 490
![INFINITI G37 2012 Owners Manual Black plate (220,1)
[ Edit: 2012/ 1/ 17 Model: V36-D ]4-42 Monitor, climate, audio, phone and voice recognition systems SAA0306
FM radio reception: GUID-D73A39BF-43C8-459F-9C24-47B7F579C407
Range: FM INFINITI G37 2012 Owners Manual Black plate (220,1)
[ Edit: 2012/ 1/ 17 Model: V36-D ]4-42 Monitor, climate, audio, phone and voice recognition systems SAA0306
FM radio reception: GUID-D73A39BF-43C8-459F-9C24-47B7F579C407
Range: FM](/img/42/58895/w960_58895-220.png)
Black plate (220,1)
[ Edit: 2012/ 1/ 17 Model: V36-D ]4-42 Monitor, climate, audio, phone and voice recognition systems SAA0306
FM radio reception: GUID-D73A39BF-43C8-459F-9C24-47B7F579C407
Range: FM range is normally limited to 25
to 30 miles (40 to 48 km), with monaural
(single channel) FM having slightly more
range than stereo FM. External influences
may sometimes interfere with FM station
reception even if the FM station is within
25 miles (40 km). The strength of the FM
signal is directly related to the distance
between the transmitter and receiver. FM
signals follow a line-of-sight path, exhibit-
ing many of the same characteristics as
light. For example they will reflect off
objects.
Fade and drift: As your vehicle moves away from a station transmitter, the signals will
tend to fade and/or drift.
Static and flutter: During signal interfer-
ence from buildings, large hills or due to
antenna position, usually in conjunction
with increased distance from the station
transmitter, static or flutter can be heard.
This can be reduced by lowering the treble
setting to reduce the treble response.
Multipath reception: Because of the reflec-
tive characteristics of FM signals, direct
and reflected signals reach the receiver at
the same time. The signals may cancel
each other, resulting in momentary flutter
or loss of sound.
AM radio reception: GUID-D73A39BF-43C8-459F-9C24-47B7F579C407
AM signals, because of their low frequency,
can bend around objects and skip along
the ground. In addition, the signals can be
bounced off the ionosphere and bent back
to earth. Because of these characteristics.
AM signals are also subject to interference
as they travel from transmitter to receiver.
Fading: Occurs while the vehicle is passing
through freeway underpasses or in areas
with many tall buildings. It can also occur
for several seconds during ionospheric
turbulence even in areas where no obsta- cles exist.
Static: Caused by thunderstorms, electrical
power lines, electric signs and even traffic
lights.
Satellite radio reception (if so equipped): GUID-D73A39BF-43C8-459F-9C24-47B7F579C407
When the satellite radio is used for the first
time or the battery has been replaced, the
satellite radio may not work properly. This
is not a malfunction. Wait more than 10
minutes with the satellite radio ON and the
vehicle outside of any metal or large
building for the satellite radio to receive
all of the necessary data.
The satellite radio mode requires an active
XM ®
Satellite Radio subscription. The
satellite radio is not available in Alaska,
Hawaii and Guam.
The satellite radio performance may be
affected if cargo carried on the roof blocks
the satellite radio signal.
If possible, do not put cargo near the
satellite antenna.
A build up of ice on the satellite radio
antenna can affect satellite radio perfor-
mance. Remove the ice to restore satellite
radio reception.
Page 222 of 490
![INFINITI G37 2012 Owners Manual Black plate (221,1)
[ Edit: 2012/ 1/ 17 Model: V36-D ]SAA0480
Compact Disc (CD) player GUID-38E485E9-34E1-441A-B0B9-6E52D87C42FA
. Do not force a compact disc into the CD
insert slot. This could damag INFINITI G37 2012 Owners Manual Black plate (221,1)
[ Edit: 2012/ 1/ 17 Model: V36-D ]SAA0480
Compact Disc (CD) player GUID-38E485E9-34E1-441A-B0B9-6E52D87C42FA
. Do not force a compact disc into the CD
insert slot. This could damag](/img/42/58895/w960_58895-221.png)
Black plate (221,1)
[ Edit: 2012/ 1/ 17 Model: V36-D ]SAA0480
Compact Disc (CD) player GUID-38E485E9-34E1-441A-B0B9-6E52D87C42FA
. Do not force a compact disc into the CD
insert slot. This could damage the CD
and/or CD player.
. Trying to load a CD with the CD door
closed could damage the CD and/or CD player.
. During cold weather or rainy days, the
player may malfunction due to the
humidity. If this occurs, remove the
CD and dehumidify or ventilate the
player completely.
. The player may skip while driving on
rough roads.
. The CD player sometimes cannot func-
tion when the passenger compartment
temperature is extremely high. De-
crease the temperature before use.
. Only use high quality 4.7 in (12 cm)
round discs that have the “ COMPACT
disc DIGITAL AUDIO ” logo on the disc or
packaging.
. Do not expose the CD to direct sunlight.
. CDs that are of poor quality, dirty,
scratched, covered with fingerprints,
or that have pin holes may not work
properly.
. The following CDs may not work prop-
erly:
— Copy control compact discs (CCCD)
— Recordable compact discs (CD-R)
— Rewritable compact discs (CD-RW)
. Do not use the following CDs as they
may cause the CD player to malfunc- tion.
— 3.1 in (8 cm) discs
— CDs that are not round
— CDs with a paper label
— CDs that are warped, scratched, or
have abnormal edges
. This audio system can only play pre-
recorded CDs. It has no capabilities to
record or burn CDs.
. If the CD cannot be played, one of the
following messages will be displayed.
CHECK DISC:
— Confirm that the CD is inserted
correctly (the label side is facing
up, etc.).
— Confirm that the CD is not bent or
warped and it is free of scratches.
PUSH EJECT:
This is an error due to the temperature
inside the player is too high. Remove
the CD by pushing the EJECT button,
and after a short time reinsert the CD.
The CD can be played when the
temperature of the player returns to
normal.
UNPLAYABLE:
The file is unplayable in this audio
system (only MP3 or WMA CD).
Monitor, climate, audio, phone and voice recognition systems
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![INFINITI G37 2012 Owners Manual Black plate (222,1)
[ Edit: 2012/ 1/ 17 Model: V36-D ]4-44 Monitor, climate, audio, phone and voice recognition systems LHA0484
DVD (Digital Versatile Disc) player
(models with navigation system) GUID INFINITI G37 2012 Owners Manual Black plate (222,1)
[ Edit: 2012/ 1/ 17 Model: V36-D ]4-44 Monitor, climate, audio, phone and voice recognition systems LHA0484
DVD (Digital Versatile Disc) player
(models with navigation system) GUID](/img/42/58895/w960_58895-222.png)
Black plate (222,1)
[ Edit: 2012/ 1/ 17 Model: V36-D ]4-44 Monitor, climate, audio, phone and voice recognition systems LHA0484
DVD (Digital Versatile Disc) player
(models with navigation system) GUID-386CC94D-AB29-40A6-BF6F-3AE614E7BB8C
. Do not force a compact disc into the
CD/DVD insert slot. This could damage
the CD/DVD player.
. During cold weather or rainy days, the
player may malfunction due to humid- ity. If this occurs, remove the CD/DVD
and dehumidify or ventilate the player
completely.
. The player may skip while driving on
rough roads.
. The CD/DVD player sometimes cannot
function when the passenger compart-
ment temperature is extremely high.
Decrease the temperature before use.
. Only use high quality 4.7 in (12 cm)
round discs that have the “ COMPACT
disc DIGITAL AUDIO ” or “ DVD Video ”
logo on the disc or packaging.
. Do not expose the CD/DVD to direct
sunlight.
. CD/DVDs that are of poor quality, dirty,
scratched, covered with fingerprints, or
that have pinholes may not work
properly.
. The following CD/DVDs are not guaran-
teed to play:
— Copy control compact discs (CCCD)
— Recordable compact discs (CD-R)
— Rewritable compact discs (CD-RW)
— Recordable DVDs (DVD±R, DVD±R
DL)
— Rewritable DVDs (DVD±RW, DVD±RW
DL) . Do not use the following CD/DVDs as
they may cause the CD/DVD player to
malfunction.
— 3.1 in (8 cm) discs
— CD/DVDs that are not round
— CD/DVDs with a paper label
— CD/DVDs that are warped, scratched
or have abnormal edges
— This audio system can only play
prerecorded CD/DVDs. It has no
capabilities to record or burn CD/
DVDs.
. If the CD/DVD cannot be played, one of
the following messages will be dis-
played.
Disc Read Error:
— Confirm that the CD/DVD is inserted
correctly (the label side is facing up,
etc.).
— Confirm that the CD/DVD is not bent
or warped and it is free of scratches.
Please Eject Disc:
— This may be an error due to the
temperature inside the player being
too high. Remove the CD/DVD by
pushing the EJECT button, and after
a short time reinsert the CD/DVD.
The CD/DVD can be played when the
Page 224 of 490
![INFINITI G37 2012 Owners Manual Black plate (223,1)
[ Edit: 2012/ 1/ 17 Model: V36-D ]temperature of the player returns to
normal. If the error persists, consult
your local retailer.
Unplayable File:
— The file may be copy protect INFINITI G37 2012 Owners Manual Black plate (223,1)
[ Edit: 2012/ 1/ 17 Model: V36-D ]temperature of the player returns to
normal. If the error persists, consult
your local retailer.
Unplayable File:
— The file may be copy protect](/img/42/58895/w960_58895-223.png)
Black plate (223,1)
[ Edit: 2012/ 1/ 17 Model: V36-D ]temperature of the player returns to
normal. If the error persists, consult
your local retailer.
Unplayable File:
— The file may be copy protected.
— The file is not MP3, WMA, AAC, M4A
or DivX ®
type.
Region Invalid:
— The DVD is not for region 1 or all
regions. Use DVDs with a region
code “ 1 ” , “ ALL ” or “ 1 included ” for
your DVD entertainment system.
(The region code
* A
is displayed
as a small symbol printed on the top
of the DVD
* B
.) This vehicle-in-
stalled DVD player cannot play DVDs
with a region code other than “ 1 ” or
“ ALL ” .
Copyright and trademark: GUID-D73A39BF-43C8-459F-9C24-47B7F579C407
. The technology protected by the U.S.
patent and other intellectual property
rights owned by Macrovision Corpora-
tion and other right holders is adopted
for this system.
. This copyright protected technology
cannot be used without a permit from
Macrovision Corporation. It is limited to
be personal use, etc., as long as the permit from Macrovision Corporation is
not issued.
. Modifying or disassembling is prohib-
ited.
. Dolby digital is manufactured under
license from Dolby Laboratories, Inc.
. Dolby and the double D mark “
” are
trademarks of Dolby Laboratories, Inc.
. DTS and DTS 2.0 “
” are registered
trademarks of DTS, Inc.
Parental level (parental control): GUID-D73A39BF-43C8-459F-9C24-47B7F579C407
DVDs with the parental control setting can
be played with this system. Please use
your own judgement to set the parental
control with the system.
Disc selection: GUID-D73A39BF-43C8-459F-9C24-47B7F579C407
The following disc formats can be played
with the DVD drive.
. DVD-VIDEO
. VIDEO-CD
. CD-DA (Conventional Compact Disc)
. DTS-CD
USB (Universal Serial Bus) (if so
equipped) GUID-F1ECE3B0-9957-4175-A3EE-138FB5ED522A
This system supports various USB memory
sticks, USB hard drives and iPod ®
players. There are some USB devices which may not
be supported with this system.
. Make sure that the USB device is
connected correctly into the USB con-
nector.
. Do not force the memory stick or USB
cable into the USB connector. This
could damage the connector.
. During cold weather or rainy days, the
player may malfunction due to humid-
ity. If this occurs, remove the USB
device and dehumidify or ventilate the
USB player completely.
. The USB player sometimes cannot
function when the passenger compart-
ment temperature is extremely high.
Decrease the temperature before use.
. Do not leave USB memory in a place
prone to static electricity or where the
air conditioner blows directly. The data
in the USB memory may be damaged.
. The vehicle is not equipped with a USB
memory stick.
. A USB device cannot be formatted with
this system. To format a USB device,
use a personal computer.
. Partitioned USB devices may not be
played correctly.
Monitor, climate, audio, phone and voice recognition systems
4-45
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![INFINITI G37 2012 Owners Manual Black plate (224,1)
[ Edit: 2012/ 1/ 17 Model: V36-D ]4-46 Monitor, climate, audio, phone and voice recognition systems. Some characters used in other lan-
guages (Chinese, Japanese, etc.) are
not dis INFINITI G37 2012 Owners Manual Black plate (224,1)
[ Edit: 2012/ 1/ 17 Model: V36-D ]4-46 Monitor, climate, audio, phone and voice recognition systems. Some characters used in other lan-
guages (Chinese, Japanese, etc.) are
not dis](/img/42/58895/w960_58895-224.png)
Black plate (224,1)
[ Edit: 2012/ 1/ 17 Model: V36-D ]4-46 Monitor, climate, audio, phone and voice recognition systems. Some characters used in other lan-
guages (Chinese, Japanese, etc.) are
not displayed properly on the vehicle
center screen. Using English language
characters with a USB device is recom-
mended.
. Do not connect a USB device if a
connector or cable is wet. Allow the
cable and/or connectors to dry com-
pletely before connecting the USB
device. If the connector is exposed to
fluids other than water, evaporative
residue may cause a short between
the connector pins.
. Large video podcast files cause slow
responses in an iPod ®
. The vehicle
center display may momentarily black
out, but it will soon recover.
. If an iPod ®
automatically selects large
video podcast files while in the shuffle
mode, the vehicle center display may
momentarily black out, but it will soon
recover.
. Audiobooks may not play in the same
order as they appear on an iPod ®
.
. An iPod nano ®
(1st Generation) may
remain in fast forward or rewind mode
if it is connected during a seek opera-
tion. In this case, please manually reset the iPod ®
.
. An iPod nano ®
(2nd Generation) will
continue to fast forward or rewind if it
is disconnected during a seek opera-
tion.
. An incorrect song title may appear when
the Play Mode is changed while using
the iPod nano ®
(2nd Generation)
iPod ®
is a trademark of Apple Inc.,
registered in the U.S. and other countries.
Compressed Audio Files (MP3/
WMA/AAC) GUID-47EB1CBC-EA75-4271-9A35-A2D303CDA119
Explanation of terms: GUID-D73A39BF-43C8-459F-9C24-47B7F579C407
. MP3 — MP3 is short for Moving Pictures
Experts Group Audio Layer 3. MP3 is
the most well known compressed
digital audio file format. This format
allows for near “ CD quality ” sound, but
at a fraction of the size of normal audio
files. MP3 conversion of an audio track
can reduce the file size by approxi-
mately a 10:1 ratio (Sampling: 44.1
kHz, Bit rate: 128 kbps) with virtually
no perceptible loss in quality. The
compression reduces certain parts of
sound that seem inaudible to most
people. . WMA — Windows Media Audio (WMA) is
a compressed audio format created by
Microsoft as an alternative to MP3. The
WMA codec offers greater file compres-
sion than the MP3 codec, enabling
storage of more digital audio tracks in
the same amount of space when
compared to MP3s at the same level
of quality.
. AAC/M4A — Advanced Audio Coding
(AAC) is a lossy audio compression
format. Audio files that have been
encoded with AAC are generally smaller
in size and deliver a higher quality of
sound than MP3.
. Bit rate — Bit rate denotes the number
of bits per second used by a digital
music file. The size and quality of a
compressed digital audio file is deter-
mined by the bit rate used when
encoding the file.
. Sampling frequency — Sampling fre-
quency is the rate at which the samples
of a signal are converted from analog to
digital (A/D conversion) per second.
. Multisession — Multisession is one of
the methods for writing data to media.
Writing data once to the media is called
a single session, and writing more than
Page 226 of 490
![INFINITI G37 2012 Owners Manual Black plate (225,1)
[ Edit: 2012/ 1/ 17 Model: V36-D ]once is called a multisession.
. ID3/WMA Tag — The ID3/WMA tag is the
part of the encoded MP3 or WMA file
that contains information about the
di INFINITI G37 2012 Owners Manual Black plate (225,1)
[ Edit: 2012/ 1/ 17 Model: V36-D ]once is called a multisession.
. ID3/WMA Tag — The ID3/WMA tag is the
part of the encoded MP3 or WMA file
that contains information about the
di](/img/42/58895/w960_58895-225.png)
Black plate (225,1)
[ Edit: 2012/ 1/ 17 Model: V36-D ]once is called a multisession.
. ID3/WMA Tag — The ID3/WMA tag is the
part of the encoded MP3 or WMA file
that contains information about the
digital music file such as song title,
artist, album title, encoding bit rate,
track time duration, etc. ID3 tag in-
formation is displayed on the Album/
Artist/Track title line on the display.
* Windows ®
and Windows Media ®
are
registered trademarks or trademarks of
Microsoft Corporation in the United States
of America and/or other countries.
SAA2494
Playback order: GUID-D73A39BF-43C8-459F-9C24-47B7F579C407
. The folder names of folders not contain-
ing compressed audio files are not
shown in the display.
. If there is a file in the top level of a disc/
USB, “ Root Folder ” is displayed. . The playback order is the order in which
the files were written by the writing
software, so the files might not play in
the desired order.
. Music playback order of compressed
audio files is as illustrated.
Monitor, climate, audio, phone and voice recognition systems
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![INFINITI G37 2012 Owners Manual Black plate (226,1)
[ Edit: 2012/ 1/ 17 Model: V36-D ]4-48 Monitor, climate, audio, phone and voice recognition systemsSpecification chart (Type A): GUID-D73A39BF-43C8-459F-9C24-47B7F579C407
Supported INFINITI G37 2012 Owners Manual Black plate (226,1)
[ Edit: 2012/ 1/ 17 Model: V36-D ]4-48 Monitor, climate, audio, phone and voice recognition systemsSpecification chart (Type A): GUID-D73A39BF-43C8-459F-9C24-47B7F579C407
Supported](/img/42/58895/w960_58895-226.png)
Black plate (226,1)
[ Edit: 2012/ 1/ 17 Model: V36-D ]4-48 Monitor, climate, audio, phone and voice recognition systemsSpecification chart (Type A): GUID-D73A39BF-43C8-459F-9C24-47B7F579C407
Supported media CD, CD-R, CD-RW, DVD-ROM*5, DVD±R*5, DVD±RW*5, DVD±R DL*5, USB2.0
Supported file systems CD, CD-R, CD-RW, DVD-ROM (models with navigation system), DVD±R, DVD±RW, DVD±R DL: ISO9660 LEVEL1,
ISO9660 LEVEL2, Romeo, Joliet
* ISO9660 Level 3 (packet writing) is not supported.
* Files saved using the Live File System component (on a Windows Vista-based computer) are not supported.
UDF Bridge (UDF1.02+ISO9660), UDF1.5, UDF2.0
* VDF1.5/VDF2.0 (packet writing) is not supported.
USB memory: FAT16, FAT32
Supported
versions*1 MP3 Version MPEG1 Audio Layer 3
Sampling frequency 8 kHz - 48 kHz
Bit rate 8 kbps - 320 kbps, VBR*4
WMA*2 Version WMA7, WMA8, WMA9
Sampling frequency 32 kHz - 48 kHz
Bit rate 32 kbps - 192 kbps, VBR (Ver.9)*4
AAC*5 Version MPEG-AAC
Sampling frequency 8 kHz - 96 kHz
Bit rate 16 kbps - 320 kbps, VBR*4
Tag information (Song title and Artist name) ID3 tag VER1.0, VER1.1, VER2.2, VER2.3, VER2.4 (MP3 only)
WMA tag (WMA only)
Folder levels With navigation system:
Folder levels: 8, Folders: 512 (including root folder), Files: 5,000
Without navigation system:
Folder levels: 8, Folders and files: 999 (Max. 255 files for one folder)
Text character number limitation With navigation system: 100 characters
Without navigation system: 64 characters
Displayable character codes*3 01: ASCII, 02: ISO-8859-1, 03: UNICODE (UTF-16 BOM Big Endian), 04: UNICODE (UTF-16 Non-BOM Big Endian),
05: UNICODE (UTF-8), 06: UNICODE (Non-UTF-16 BOM Little Endian), 07: SHIFT-JIS
Page 228 of 490
![INFINITI G37 2012 Owners Manual Black plate (227,1)
[ Edit: 2012/ 1/ 17 Model: V36-D ]*1 Files created with a combination of 48 kHz sampling frequency and 64 kbps bit rate cannot be played.
*2 Protected WMA files (DRM) cannot be pla INFINITI G37 2012 Owners Manual Black plate (227,1)
[ Edit: 2012/ 1/ 17 Model: V36-D ]*1 Files created with a combination of 48 kHz sampling frequency and 64 kbps bit rate cannot be played.
*2 Protected WMA files (DRM) cannot be pla](/img/42/58895/w960_58895-227.png)
Black plate (227,1)
[ Edit: 2012/ 1/ 17 Model: V36-D ]*1 Files created with a combination of 48 kHz sampling frequency and 64 kbps bit rate cannot be played.
*2 Protected WMA files (DRM) cannot be played.
*3 Available codes depend on what kind of media, versions and information are going to be displayed.
*4 When VBR files are played, the playback time may not be displayed correctly.
*5 Models with navigation system
Monitor, climate, audio, phone and voice recognition systems
4-49
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![INFINITI G37 2012 Owners Manual Black plate (228,1)
[ Edit: 2012/ 1/ 17 Model: V36-D ]4-50 Monitor, climate, audio, phone and voice recognition systemsSpecification chart (Type B): GUID-D73A39BF-43C8-459F-9C24-47B7F579C407
Supported INFINITI G37 2012 Owners Manual Black plate (228,1)
[ Edit: 2012/ 1/ 17 Model: V36-D ]4-50 Monitor, climate, audio, phone and voice recognition systemsSpecification chart (Type B): GUID-D73A39BF-43C8-459F-9C24-47B7F579C407
Supported](/img/42/58895/w960_58895-228.png)
Black plate (228,1)
[ Edit: 2012/ 1/ 17 Model: V36-D ]4-50 Monitor, climate, audio, phone and voice recognition systemsSpecification chart (Type B): GUID-D73A39BF-43C8-459F-9C24-47B7F579C407
Supported media CD, CD-R, CD-RW
Supported file systems CD, CD-R, CD-RW: ISO9660 LEVEL1, ISO9660 LEVEL2, Romeo, Joliet
* ISO9660 Level 3 (packet writing) is not supported.
* Files saved using the Live File System component (on a Windows Vista-based computer) are not supported.
Supported
versions*1 MP3 Version MPEG1, MPEG2, MPEG2.5
Sampling frequency 8 kHz - 48 kHz
Bit rate 8 kbps - 320 kbps, VBR*4
WMA*2 Version WMA7, WMA8, WMA9
Sampling frequency 32 kHz - 48 kHz
Bit rate 32 kbps - 192 kbps, VBR*4
Tag information (Song title and Artist name) ID3 tag VER1.0, VER1.1, VER2.2, VER2.3, VER2.4 (MP3 only)
WMA tag (WMA only)
Folder levels With navigation system:
Folder levels: 8, Folders: 255 (including root folder), Files: 512 (Max. 255 files for one folder)
Without navigation system:
Folder levels: 8, Folders and files: 999 (Max. 255 files for one folder)
Text character number limitation With navigation system: 128 characters
Without navigation system: 64 characters
Displayable character codes*3 01: ASCII, 02: ISO-8859-1, 03: UNICODE (UTF-16 BOM Big Endian), 04: UNICODE (UTF-16 Non-BOM Big Endian),
05: UNICODE (UTF-8), 06: UNICODE (Non-UTF-16 BOM Little Endian)
*1 Files created with a combination of 48 kHz sampling frequency and 64 kbps bit rate cannot be played.
*2 Protected WMA files (DRM) cannot be played.
*3 Available codes depend on what kind of media, versions and information are going to be displayed.
*4 When VBR files are played, the playback time may not be displayed correctly.
Page 230 of 490
![INFINITI G37 2012 Owners Manual Black plate (229,1)
[ Edit: 2012/ 1/ 17 Model: V36-D ]Troubleshooting guide: GUID-D73A39BF-43C8-459F-9C24-47B7F579C407
Symptom Cause and Countermeasure
Cannot play Check if the disc or USB device was INFINITI G37 2012 Owners Manual Black plate (229,1)
[ Edit: 2012/ 1/ 17 Model: V36-D ]Troubleshooting guide: GUID-D73A39BF-43C8-459F-9C24-47B7F579C407
Symptom Cause and Countermeasure
Cannot play Check if the disc or USB device was](/img/42/58895/w960_58895-229.png)
Black plate (229,1)
[ Edit: 2012/ 1/ 17 Model: V36-D ]Troubleshooting guide: GUID-D73A39BF-43C8-459F-9C24-47B7F579C407
Symptom Cause and Countermeasure
Cannot play Check if the disc or USB device was inserted correctly.
Check if the disc is scratched or dirty.
Check if there is condensation inside the player, and if there is, wait until the condensation is gone (about 1 hour) before using the
player.
If there is a temperature increase error, the player will play correctly after it returns to the normal temperature.
If there is a mixture of music CD files (CD-DA data) and compressed audio files on a CD, only the music CD files (CD-DA data) will be
played.
Files with extensions other than “ .MP3 (.mp3) ” , “ .WMA (.wma) ” , “ .AAC (.aac) ” , “ .M4A (.m4a) ” , or “ .AA3 (.aa3) ” cannot be played. In
addition, the character codes and number of characters for folder names and file names should be in compliance with the
specifications.
Check if the disc or the file is generated in an irregular format. This may occur depending on the variation or the setting of
compressed audio writing applications or other text editing applications.
Check if the finalization process, such as session close and disc close, is done for the disc.
Check if the disc or USB device is protected by copyright.
Poor sound quality Check if the disc is scratched or dirty.
It takes a relatively long time before
the music starts playing. If there are many folder or file levels on the disc or USB device, some time may be required before the music starts playing.
Music cuts off or skips The writing software and hardware combination might not match, or the writing speed, writing depth, writing width, etc., might not
match the specifications. Try using the slowest writing speed.
Skipping with high bit rate files Skipping may occur with large quantities of data, such as for high bit rate data.
Move immediately to the next song
when playing. If an unsupported compressed audio file has been given a supported extension like .MP3, or when play is prohibited by copyright
protection, the player will skip to the next song.
The songs do not play back in the
desired order. The playback order is the order in which the files were written by the writing software, so the files might not play in the desired order.
Random/Shuffle may be active on the audio system or on a USB device.
Monitor, climate, audio, phone and voice recognition systems
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