INFINITI M-HEV 2012 Owners Manual

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6-14In case of emergency
SCE0788
Two-wheel drive models
TOWING RECOMMENDED BY
INFINITI
Two-Wheel Drive (2WD) models
INFINITI recommends that your vehicle be
towed with the driving (rear) wheels off the
ground or place the vehicle on a flat bed
truck as illustrated. The vehicle should only
be loaded onto a flat bed using a winch.
WARNING
If your vehicle needs to be towed, do it with
the rear wheels raised. If the rear wheels areon the ground when towing, the electric
motor may generate electricity. This may
damage the INFINITI Direct Response Hy-
brid
TMSystem components and cause a fire.
CAUTION
.
Never tow automatic transmission mod-
els with the rear wheels on the ground
or four wheels on the ground (forward or
backward), as this may cause serious
and expensive damage to the transmis- sion. If it is necessary to tow the vehicle
with the front wheels raised, always use
towing dollies under the rear wheels.
. When towing rear wheel drive models
with the front wheels on the ground or
on towing dollies: Push the ignition
switch to the ACC or ON position, and
secure the steering wheel in a straight-
ahead position with a rope or similar
device. For models with a steering wheel
lock mechanism: Never secure the steer-
ing wheel by selecting the LOCK posi-
tion. This may damage the steering lock
mechanism.
6-14In case of emergency
SCE0788
Two-wheel drive models
TOWING RECOMMENDED BY
INFINITI
Two-Wheel Drive (2WD) models
INFINITI recommends that your vehicle be
towed with the driving (rear) wheels off the
ground or place the vehicle on a flat bed
truck as illustrated. The vehicle should only
be loaded onto a flat bed using a winch.
WARNING
If your vehicle needs to be towed, do it with
the rear wheels raised. If the rear wheels are on the ground when towing, the electric
motor may generate electricity. This may
damage the INFINITI Direct Response Hy-
brid
TMSystem components and cause a fire.
CAUTION
.
Never tow automatic transmission mod-
els with the rear wheels on the ground
or four wheels on the ground (forward or
backward), as this may cause serious
and expensive damage to the transmis- sion. If it is necessary to tow the vehicle
with the front wheels raised, always use
towing dollies under the rear wheels.
. When towing rear wheel drive models
with the front wheels on the ground or
on towing dollies: Push the ignition
switch to the ACC or ON position, and
secure the steering wheel in a straight-
ahead position with a rope or similar
device. For models with a steering wheel
lock mechanism: Never secure the steer-
ing wheel by selecting the LOCK posi-
tion. This may damage the steering lock
mechanism.

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SCE0885
VEHICLE RECOVERY (freeing a stuck
vehicle)
WARNING
.Stand clear of a stuck vehicle.
. Do not spin your tires at high speed. This
could cause them to explode and result
in serious injury. Parts of your vehicle
could also overheat and be damaged.
Pulling a stuck vehicle
If your vehicle is stuck in sand, snow, mud,
etc., use a tow strap or other device
designed specifically for vehicle recovery.
Always follow the manufacturer ’s instruc-
tions for the recovery device.
Front:
1. Remove the cover with a suitable tool.
2. Securely install the vehicle recovery hook
*1stored with jacking tools as
illustrated. Attach the tow strap to the
recovery hook.
Make sure that the hook is properly
secured in the original place after use. Rear:
Do not use the tie down hook
*2for
towing or vehicle recovery.
CAUTION
. Tow chains or cables must be attached
only to the vehicle recovery hooks or
main structural members of the vehicle.
Otherwise, the vehicle body will be
damaged.
. Do not use the vehicle tie downs to free
a vehicle stuck in sand, snow, mud, etc.
. Never tow a vehicle using the vehicle tie
downs or recovery hooks.
. Always pull the cable straight out from
the front of the vehicle. Never pull on the
vehicle at an angle.
. Pulling devices should be routed so they
do not touch any part of the suspension,
steering, brake or cooling systems.
. Pulling devices such as ropes or canvas
straps are not recommended for use in
vehicle towing or recovery.
In case of emergency6-15
SCE0885
VEHICLE RECOVERY (freeing a stuck
vehicle)
WARNING
.Stand clear of a stuck vehicle.
. Do not spin your tires at high speed. This
could cause them to explode and result
in serious injury. Parts of your vehicle
could also overheat and be damaged.
Pulling a stuck vehicle
If your vehicle is stuck in sand, snow, mud,
etc., use a tow strap or other device
designed specifically for vehicle recovery.
Always follow the manufacturer ’s instruc-
tions for the recovery device.
Front:
1. Remove the cover with a suitable tool.
2. Securely install the vehicle recovery hook
*1stored with jacking tools as
illustrated. Attach the tow strap to the
recovery hook.
Make sure that the hook is properly
secured in the original place after use. Rear:
Do not use the tie down hook
*2for
towing or vehicle recovery.
CAUTION
. Tow chains or cables must be attached
only to the vehicle recovery hooks or
main structural members of the vehicle.
Otherwise, the vehicle body will be
damaged.
. Do not use the vehicle tie downs to free
a vehicle stuck in sand, snow, mud, etc.
. Never tow a vehicle using the vehicle tie
downs or recovery hooks.
. Always pull the cable straight out from
the front of the vehicle. Never pull on the
vehicle at an angle.
. Pulling devices should be routed so they
do not touch any part of the suspension,
steering, brake or cooling systems.
. Pulling devices such as ropes or canvas
straps are not recommended for use in
vehicle towing or recovery.
In case of emergency6-15

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6-16In case of emergency
Rocking a stuck vehicle
If your vehicle is stuck in sand, snow, mud,
etc., use the following procedure:
1. Turn off the Vehicle Dynamic Control(VDC) system.
2. Make sure the area in front and behind the vehicle is clear of obstructions.
3. Turn the steering wheel right and left to clear an area around the front tires.
4. Slowly rock the vehicle forward and backward.
.Shift back and forth between R(reverse) and D (drive).
.Apply the accelerator as little as possible to maintain the rocking
motion.
.Release the accelerator pedal beforeshifting between R and D.
.Do not spin the tires above 35 MPH(55 km/h).
5. If the vehicle cannot be freed after a few tries, contact a professional towing
service to remove the vehicle.
6-16In case of emergency
Rocking a stuck vehicle
If your vehicle is stuck in sand, snow, mud,
etc., use the following procedure:
1. Turn off the Vehicle Dynamic Control
(VDC) system.
2. Make sure the area in front and behind the vehicle is clear of obstructions.
3. Turn the steering wheel right and left to clear an area around the front tires.
4. Slowly rock the vehicle forward and backward.
.Shift back and forth between R(reverse) and D (drive).
.Apply the accelerator as little as possible to maintain the rocking
motion.
.Release the accelerator pedal beforeshifting between R and D.
.Do not spin the tires above 35 MPH(55 km/h).
5. If the vehicle cannot be freed after a few tries, contact a professional towing
service to remove the vehicle.

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In case of emergency6-17
In case of emergency6-17

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6-18In case of emergency
MEMO
6-18In case of emergency
MEMO

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7 Appearance and care
Cleaning exterior ................................................. 7-2Washing .......................................................... 7-2
Waxing ............................................................ 7-2
Removing spots............................................... 7-3
Underbody ...................................................... 7-3
Glass............................................................... 7-3
Wheels ............................................................ 7-3
Chrome parts .................................................. 7-4
Tire dressing ................................................... 7-4
Cleaning interior .................................................. 7-4
Lithium-ion (Li-ion) battery air vent.................. 7-5 Air fresheners ................................................ 7-5
Moonroof sunshade ...................................... 7-5
Floor mats ..................................................... 7-6
Seat belts ...................................................... 7-7
Corrosion protection............................................ 7-7 Most common factors contributing to
vehicle corrosion ........................................... 7-7
Environmental factors influence the rate
of corrosion ................................................... 7-7
To protect your vehicle from corrosion ........... 7-8
7 Appearance and care
Cleaning exterior ................................................. 7-2Washing .......................................................... 7-2
Waxing ............................................................ 7-2
Removing spots............................................... 7-3
Underbody ...................................................... 7-3
Glass............................................................... 7-3
Wheels ............................................................ 7-3
Chrome parts .................................................. 7-4
Tire dressing ................................................... 7-4
Cleaning interior .................................................. 7-4
Lithium-ion (Li-ion) battery air vent.................. 7-5 Air fresheners ................................................ 7-5
Moonroof sunshade ...................................... 7-5
Floor mats ..................................................... 7-6
Seat belts ...................................................... 7-7
Corrosion protection............................................ 7-7 Most common factors contributing to
vehicle corrosion ........................................... 7-7
Environmental factors influence the rate
of corrosion ................................................... 7-7
To protect your vehicle from corrosion ........... 7-8

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7-2Appearance and care
In order to maintain the appearance of
your vehicle, it is important to take proper
care of it.
To protect the paint surface, wash your
vehicle as soon as you can:
.after a rainfall to prevent possible
damage from acid rain
. after driving on coastal roads
. when contaminants such as soot, bird
droppings, tree sap, metal particles or
bugs get on the paint surface
. when dust or mud builds up on the
surface
Whenever possible, store or park your
vehicle inside a garage or in a covered
area.
When it is necessary to park outside, park
in a shady area or protect the vehicle with
a body cover.
Be careful not to scratch the paint surface
when putting on or removing the body
cover.WASHING
Wash dirt off the vehicle with a wet sponge
and plenty of water. Clean the vehicle
thoroughly using a mild soap, a special
vehicle soap or general purpose dishwash-
ing liquid mixed with clean, lukewarm
(never hot) water.
CAUTION
. Do not use car washes that use acid in
the detergent. Some car washes, espe-
cially brushless ones, use some acid for
cleaning. The acid may react with some
plastic vehicle components, causing
them to crack. This could affect their
appearance, and also could cause them
not to function properly. Always check
with your car wash to confirm that acid
is not used.
. Do not wash the vehicle with strong
household soap, strong chemical deter-
gents, gasoline or solvents.
. Do not wash the vehicle in direct sun-
light or while the vehicle body is hot, as
the surface may become water-spotted.
. Avoid using tight-napped or rough
cloths, such as washing mitts. Care must be taken when removing caked-on
dirt or other foreign substances so the
paint surface is not scratched or da-
maged.
Rinse the vehicle again with plenty of clean
water.
Inside flanges, seams and folds on the
doors, hatches and hood are particularly
vulnerable to the effects of road salt.
Therefore, these areas must be regularly
cleaned. Make sure that the drain holes in
the lower edge of the door are open. Spray
water under the body and in the wheel
wells to loosen the dirt and wash away
road salt.
Avoid leaving water spots on the paint
surface by using a damp chamois to dry
the vehicle.
WAXING
Regular waxing protects the paint surface
and helps retain new vehicle appearance.
Polishing is recommended to remove built-
up wax residue and to avoid a weathered
appearance before reapplying wax.
An INFINITI retailer can assist you in
choosing the proper product.
CLEANING EXTERIOR
7-2Appearance and care
In order to maintain the appearance of
your vehicle, it is important to take proper
care of it.
To protect the paint surface, wash your
vehicle as soon as you can:
.
after a rainfall to prevent possible
damage from acid rain
. after driving on coastal roads
. when contaminants such as soot, bird
droppings, tree sap, metal particles or
bugs get on the paint surface
. when dust or mud builds up on the
surface
Whenever possible, store or park your
vehicle inside a garage or in a covered
area.
When it is necessary to park outside, park
in a shady area or protect the vehicle with
a body cover.
Be careful not to scratch the paint surface
when putting on or removing the body
cover.WASHING
Wash dirt off the vehicle with a wet sponge
and plenty of water. Clean the vehicle
thoroughly using a mild soap, a special
vehicle soap or general purpose dishwash-
ing liquid mixed with clean, lukewarm
(never hot) water.
CAUTION
. Do not use car washes that use acid in
the detergent. Some car washes, espe-
cially brushless ones, use some acid for
cleaning. The acid may react with some
plastic vehicle components, causing
them to crack. This could affect their
appearance, and also could cause them
not to function properly. Always check
with your car wash to confirm that acid
is not used.
. Do not wash the vehicle with strong
household soap, strong chemical deter-
gents, gasoline or solvents.
. Do not wash the vehicle in direct sun-
light or while the vehicle body is hot, as
the surface may become water-spotted.
. Avoid using tight-napped or rough
cloths, such as washing mitts. Care must be taken when removing caked-on
dirt or other foreign substances so the
paint surface is not scratched or da-
maged.
Rinse the vehicle again with plenty of clean
water.
Inside flanges, seams and folds on the
doors, hatches and hood are particularly
vulnerable to the effects of road salt.
Therefore, these areas must be regularly
cleaned. Make sure that the drain holes in
the lower edge of the door are open. Spray
water under the body and in the wheel
wells to loosen the dirt and wash away
road salt.
Avoid leaving water spots on the paint
surface by using a damp chamois to dry
the vehicle.
WAXING
Regular waxing protects the paint surface
and helps retain new vehicle appearance.
Polishing is recommended to remove built-
up wax residue and to avoid a weathered
appearance before reapplying wax.
An INFINITI retailer can assist you in
choosing the proper product.
CLEANING EXTERIOR

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.Wax your vehicle only after a thorough
washing. Follow the instructions sup-
plied with the wax.
. Do not use a wax containing any
abrasives, cutting compounds or clea-
ners that may damage the vehicle
finish.
Machine compounding or aggressive pol-
ishing on a base coat/clear coat paint
finish may dull the finish or leave swirl
marks.
REMOVING SPOTS
Remove tar and oil spots, industrial dust,
insects, and tree sap as quickly as possible
from the paint surface to avoid lasting
damage or staining. Special cleaning
products are available at an INFINITI
retailer or any automotive accessory
stores.
UNDERBODY
In areas where road salt is used in winter,
the underbody must be cleaned regularly.
This will prevent dirt and salt from building
up and causing the acceleration of corro-
sion on the underbody and suspension.
Before the winter period and again in the
spring, the underseal must be checked
and, if necessary, re-treated.
GLASS
Use glass cleaner to remove smoke and
dust film from the glass surfaces. It is
normal for glass to become coated with a
film after the vehicle is parked in the hot
sun. Glass cleaner and a soft cloth will
easily remove this film.
CAUTION
When cleaning the inside of the windows,
do not use sharp-edged tools, abrasive
cleaners or chlorine-based disinfectant clea-
ners. They could damage the electrical
conductors, radio antenna elements or rear
window defroster elements.
WHEELS
Wash the wheels when washing the vehicle
to maintain their appearance.
. Clean the inner side of the wheels when
the wheel is changed or the underside
of the vehicle is washed.
. Inspect wheel rims regularly for dents
or corrosion. Such damage may cause
loss of pressure or poor seal at the tire
bead. .
INFINITI recommends that the road
wheels be waxed to protect against
road salt in areas where it is used
during winter.
CAUTION
Do not use abrasive cleaners when washing
the wheels.
Aluminum alloy wheels
Wash regularly with a sponge dampened in
a mild soap solution, especially during
winter months in areas where road salt is
used. Salt could discolor the wheels if not
removed.
CAUTION
Follow the directions below to avoid stain-
ing or discoloring the wheels:
. Do not use a cleaner that uses strong
acid or alkali contents to clean the
wheels.
. Do not apply wheel cleaners to the
wheels when they are hot. The wheel
temperature should be the same as
Appearance and care7-3
.Wax your vehicle only after a thorough
washing. Follow the instructions sup-
plied with the wax.
. Do not use a wax containing any
abrasives, cutting compounds or clea-
ners that may damage the vehicle
finish.
Machine compounding or aggressive pol-
ishing on a base coat/clear coat paint
finish may dull the finish or leave swirl
marks.
REMOVING SPOTS
Remove tar and oil spots, industrial dust,
insects, and tree sap as quickly as possible
from the paint surface to avoid lasting
damage or staining. Special cleaning
products are available at an INFINITI
retailer or any automotive accessory
stores.
UNDERBODY
In areas where road salt is used in winter,
the underbody must be cleaned regularly.
This will prevent dirt and salt from building
up and causing the acceleration of corro-
sion on the underbody and suspension.
Before the winter period and again in the
spring, the underseal must be checked
and, if necessary, re-treated.
GLASS
Use glass cleaner to remove smoke and
dust film from the glass surfaces. It is
normal for glass to become coated with a
film after the vehicle is parked in the hot
sun. Glass cleaner and a soft cloth will
easily remove this film.
CAUTION
When cleaning the inside of the windows,
do not use sharp-edged tools, abrasive
cleaners or chlorine-based disinfectant clea-
ners. They could damage the electrical
conductors, radio antenna elements or rear
window defroster elements.
WHEELS
Wash the wheels when washing the vehicle
to maintain their appearance.
. Clean the inner side of the wheels when
the wheel is changed or the underside
of the vehicle is washed.
. Inspect wheel rims regularly for dents
or corrosion. Such damage may cause
loss of pressure or poor seal at the tire
bead. .
INFINITI recommends that the road
wheels be waxed to protect against
road salt in areas where it is used
during winter.
CAUTION
Do not use abrasive cleaners when washing
the wheels.
Aluminum alloy wheels
Wash regularly with a sponge dampened in
a mild soap solution, especially during
winter months in areas where road salt is
used. Salt could discolor the wheels if not
removed.
CAUTION
Follow the directions below to avoid stain-
ing or discoloring the wheels:
. Do not use a cleaner that uses strong
acid or alkali contents to clean the
wheels.
. Do not apply wheel cleaners to the
wheels when they are hot. The wheel
temperature should be the same as
Appearance and care7-3

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7-4Appearance and care
ambient temperature.
. Rinse the wheel to completely remove
the cleaner within 15 minutes after the
cleaner is applied.
CHROME PARTS
Clean chrome parts regularly with a non-
abrasive chrome polish to maintain the
finish.
TIRE DRESSING
INFINITI does not recommend the use of
tire dressings. Tire manufacturers apply a
coating to the tires to help reduce dis-
coloration of the rubber. If a tire dressing is
applied to the tires, it may react with the
coating and form a compound. This com-
pound may come off the tire while driving
and stain the vehicle paint.
If you choose to use a tire dressing, take
the following precautions:
.Use a water-based tire dressing. The
coating on the tire dissolves more
easily with an oil-based tire dressing.
. Apply a light coat of tire dressing to
help prevent it from entering the tire
tread/grooves (where it would be diffi-
cult to remove). .
Wipe off excess tire dressing using a
dry towel. Make sure the tire dressing
is completely removed from the tire
tread/grooves.
. Allow the tire dressing to dry as
recommended by tire dressing manu-
facturer. Occasionally remove loose dust from the
interior trim, plastic parts and seats using
a vacuum cleaner or soft bristled brush.
Wipe the vinyl and leather surfaces with a
clean, soft cloth dampened in mild soap
solution, then wipe clean with a dry soft
cloth.
Regular care and cleaning is required in
order to maintain the appearance of the
leather.
Before using any fabric protector, read the
manufacturer
’s recommendations. Some
fabric protectors contain chemicals that
may stain or bleach the seat material.
Use a cloth dampened only with water, to
clean the meter and gauge lens.
WARNING
Do not use water or acidic cleaners (hot
steam cleaners) on the seat. This can
damage the seat or occupant classification
sensors. This can also affect the operation
of the air bag system and result in serious
personal injury.
CLEANING INTERIOR
7-4Appearance and care
ambient temperature.
. Rinse the wheel to completely remove
the cleaner within 15 minutes after the
cleaner is applied.
CHROME PARTS
Clean chrome parts regularly with a non-
abrasive chrome polish to maintain the
finish.
TIRE DRESSING
INFINITI does not recommend the use of
tire dressings. Tire manufacturers apply a
coating to the tires to help reduce dis-
coloration of the rubber. If a tire dressing is
applied to the tires, it may react with the
coating and form a compound. This com-
pound may come off the tire while driving
and stain the vehicle paint.
If you choose to use a tire dressing, take
the following precautions:
.Use a water-based tire dressing. The
coating on the tire dissolves more
easily with an oil-based tire dressing.
. Apply a light coat of tire dressing to
help prevent it from entering the tire
tread/grooves (where it would be diffi-
cult to remove). .
Wipe off excess tire dressing using a
dry towel. Make sure the tire dressing
is completely removed from the tire
tread/grooves.
. Allow the tire dressing to dry as
recommended by tire dressing manu-
facturer. Occasionally remove loose dust from the
interior trim, plastic parts and seats using
a vacuum cleaner or soft bristled brush.
Wipe the vinyl and leather surfaces with a
clean, soft cloth dampened in mild soap
solution, then wipe clean with a dry soft
cloth.
Regular care and cleaning is required in
order to maintain the appearance of the
leather.
Before using any fabric protector, read the
manufacturer
’s recommendations. Some
fabric protectors contain chemicals that
may stain or bleach the seat material.
Use a cloth dampened only with water, to
clean the meter and gauge lens.
WARNING
Do not use water or acidic cleaners (hot
steam cleaners) on the seat. This can
damage the seat or occupant classification
sensors. This can also affect the operation
of the air bag system and result in serious
personal injury.
CLEANING INTERIOR

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CAUTION
.Never use benzine, thinner, or any
similar material.
. Small dirt particles can be abrasive and
damaging to the leather surfaces and
should be removed promptly. Do not use
saddle soap, car waxes, polishes, oils,
cleaning fluids, solvents, detergents or
ammonia-based cleaners as they may
damage the leather ’s natural finish.
. Do not clean the interior or trunk using
water. If water contacts the Lithium-ion
(Li-ion) battery, it may cause a short
circuit and damage the battery.
. Only use fabric protectors approved by
INFINITI.
. Do not use glass or plastic cleaner on
meter or gauge lens covers. It may
damage the lens cover.
JVO0019X
LITHIUM-ION (Li-ion) BATTERY AIR
VENT
CAUTION
.Do not place objects over or into the air
vent. The Li-ion battery may overheat
and be damaged.
. Do not allow any liquid to get on or in
the air vent. It may cause a short circuit
and damage the Li-ion battery.
. Clean the air vent regularly to prevent
the Li-ion battery from overheating.
Regularly clean the air vent*Awith a dry
cloth to prevent the vent from being
blocked.
AIR FRESHENERS
Most air fresheners use a solvent that
could affect the vehicle interior. If you use
an air freshener, take the following pre-
cautions:
. Hanging-type air fresheners can cause
permanent discoloration when they
contact vehicle interior surfaces. Place
the air freshener in a location that
allows it to hang free and not contact
an interior surface.
. Liquid-type air fresheners typically clip
on the vents. These products can cause
immediate damage and discoloration
when spilled on interior surfaces.
Carefully read and follow the manufac-
turer’ s instructions before using air fresh-
eners.
MOONROOF SUNSHADE
The moonroof sunshade is made from a
suede material.
Clean the sunshade material as follows:
Appearance and care7-5
CAUTION
. Never use benzine, thinner, or any
similar material.
. Small dirt particles can be abrasive and
damaging to the leather surfaces and
should be removed promptly. Do not use
saddle soap, car waxes, polishes, oils,
cleaning fluids, solvents, detergents or
ammonia-based cleaners as they may
damage the leather ’s natural finish.
. Do not clean the interior or trunk using
water. If water contacts the Lithium-ion
(Li-ion) battery, it may cause a short
circuit and damage the battery.
. Only use fabric protectors approved by
INFINITI.
. Do not use glass or plastic cleaner on
meter or gauge lens covers. It may
damage the lens cover.
JVO0019X
LITHIUM-ION (Li-ion) BATTERY AIR
VENT
CAUTION
.Do not place objects over or into the air
vent. The Li-ion battery may overheat
and be damaged.
. Do not allow any liquid to get on or in
the air vent. It may cause a short circuit
and damage the Li-ion battery.
. Clean the air vent regularly to prevent
the Li-ion battery from overheating.
Regularly clean the air vent*Awith a dry
cloth to prevent the vent from being
blocked.
AIR FRESHENERS
Most air fresheners use a solvent that
could affect the vehicle interior. If you use
an air freshener, take the following pre-
cautions:
. Hanging-type air fresheners can cause
permanent discoloration when they
contact vehicle interior surfaces. Place
the air freshener in a location that
allows it to hang free and not contact
an interior surface.
. Liquid-type air fresheners typically clip
on the vents. These products can cause
immediate damage and discoloration
when spilled on interior surfaces.
Carefully read and follow the manufac-
turer’ s instructions before using air fresh-
eners.
MOONROOF SUNSHADE
The moonroof sunshade is made from a
suede material.
Clean the sunshade material as follows:
Appearance and care7-5