door INFINITI QX56 2011 Factory Service Manual

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BODY EXTERIOR, DOORS, ROOF & VEHICLE SECURITY
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CONTENTS
GLASS & WINDOW SYSTEM
PRECAUTION ................ ...............................2
PRECAUTIONS .............................................. .....2
Precaution for Supplemental Restraint System
(SRS) "AIR BAG" and "SEAT BELT PRE-TEN-
SIONER" ............................................................. ......
2
Precaution Necessary for Steering Wheel Rota-
tion after Battery Disconnect .....................................
2
Precaution for Procedure without Cowl Top Cover ......3
Handling for Adhesive and Primer ............................3
PREPARATION ............................................4
PREPARATION .............................................. .....4
Special Service Tools ........................................ ......4
Commercial Service Tools .......................................4
SYMPTOM DIAGNOSIS ...............................5
SQUEAK AND RATTLE TROUBLE DIAG-
NOSES ........................ ........................................
5
Work Flow ........................................................... ......5
Inspection Procedure ................................................7
Diagnostic Worksheet ...............................................9
REMOVAL AND INSTALLATION ...............11
WINDSHIELD GLASS .................................... ....11
Exploded View .................................................... ....11
Removal and Installation .........................................12
Inspection ................................................................13
SIDE WINDOW GLASS ....................................14
Exploded View ..................................................... ....14
Removal and Installation .........................................15
Inspection ................................................................15
BACK DOOR WINDOW GLASS ......................16
Exploded View ..................................................... ....16
Removal and Installation .........................................16
Inspection ................................................................17
FRONT DOOR GLASS .....................................19
Exploded View .........................................................19
Removal and Installation .........................................19
Inspection and Adjustment ......................................20
FRONT REGULATOR .......................................21
Exploded View .........................................................21
Removal and Installation .........................................21
Disassembly and Assembly .....................................21
Inspection and Adjustment ......................................22
REAR DOOR GLASS .......................................23
Exploded View .........................................................23
Removal and Installation .........................................23
Inspection and Adjustment ......................................25
REAR REGULATOR .........................................26
Exploded View .........................................................26
Removal and Installation .........................................26
Disassembly and Assembly .....................................27
Inspection and Adjustment ......................................27
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GW-4
< PREPARATION >
PREPARATION
PREPARATION
PREPARATION
Special Service ToolsINFOID:0000000006108041
The actual shapes of Kent-Moore tools may differ from those of special service tools illustrated here.
Commercial Service ToolsINFOID:0000000006108042
Tool number
(Kent-Moore No.)
Tool name Description
(J-39570)
Chassis ear Locates the noise
(J-43980)
NISSAN Squeak and Rat-
tle Kit Repairs the cause of noise
SIIA0993E
SIIA0994E
Tool name Description
Engine ear Locates the noise
Suction lifter Holds the door glass
Remover tools Removes the clips, pawls and metal clips
SIIA0995E
PIIB1805J
JMKIA3050ZZ
Revision: 2010 May2011 QX56

SQUEAK AND RATTLE TROUBLE DIAGNOSESGW-5
< SYMPTOM DIAGNOSIS >
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SYMPTOM DIAGNOSIS
SQUEAK AND RATTLE TROUBLE DIAGNOSES
Work FlowINFOID:0000000006108035
CUSTOMER INTERVIEW
Interview the customer if possible, to determine the conditions that exist when the noise occurs. Use the Diag-
nostic Worksheet during the interview to document t he facts and conditions when the noise occurs and any of
customer's comments; refer to GW-9, "
Diagnostic Worksheet". This information is necessary to duplicate the
conditions that exist when the noise occurs.
 The customer may not be able to provide a detailed description or the location of the noise. Attempt to obtain
all the facts and conditions that exist when the noise occurs (or does not occur).
 If there is more than one noise in the vehicle, perform a diagnosis and repair the noise that the customer is
concerned about. This can be accomplished by performing a cruise test on the vehicle with the customer.
 After identifying the type of noise, isolate the noise in terms of its characteristics. The noise characteristics
are provided so the customer, service adviser and technician are all speaking the same language when
defining the noise.
 Squeak – (Like tennis shoes on a clean floor) Squeak characteristics include the light contact/fast movement/brought on by road conditions/hard surfaces
= higher pitch noise/softer surfaces = lower pitch noises/edge to surface = chirping
 Creak – (Like walking on an old wooden floor) Creak characteristics include firm contact/slow mo vement/twisting with a rotational movement/pitch depen-
dent on materials/often brought on by activity.
 Rattle – (Like shaking a baby rattle) Rattle characteristics include the fast repeated contac t/vibration or similar movement/loose parts/missing
clip or fastener/incorrect clearance.
 Knock – (Like a knock on a door) Knock characteristics include hollow sounding/someti mes repeating/often brought on by driver action.
 Tick – (Like a clock second hand) Tick characteristics include gentle contacting of li ght materials/loose components/can be caused by driver
action or road conditions.
 Thump – (Heavy, muffled knock noise)
Thump characteristics include softer k nock/dead sound often brought on by activity.
 Buzz – (Like a bumblebee) Buzz characteristics include high frequency rattle/firm contact.
 Often the degree of acceptable noise level will vary depending up on the person. A noise that you may judge
as acceptable may be very irritating to the customer.
 Weather conditions, especially humidity and temperat ure, may have a great effect on noise level.
DUPLICATE THE NOISE AND TEST DRIVE
SBT842
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GW-6
< SYMPTOM DIAGNOSIS >
SQUEAK AND RATTLE TROUBLE DIAGNOSES
If possible, drive the vehicle with the customer until the noise is duplicated. Note any additional information on
the Diagnostic Worksheet regarding the conditions or lo cation of the noise. This information can be used to
duplicate the same conditions when you confirm the repair.
If the noise can be duplicated easily during the test drive, to help identify the source of the noise, try to dupli-
cate the noise with the vehicle stopped by doing one or all of the following:
1) Close a door.
2) Tap or push/pull around the area where the noise appears to be coming from.
3) Rev the engine.
4) Use a floor jack to recreate vehicle “twist”.
5) At idle, apply engine load (electrical load, half-cl utch on M/T models, drive position on A/T models).
6) Raise the vehicle on a hoist and hit a tire with a rubber hammer.
 Drive the vehicle and attempt to duplicate the conditions the customer states exist when the noise occurs.
 If it is difficult to duplicate the noise, drive the v ehicle slowly on an undulating or rough road to stress the
vehicle body.
CHECK RELATED SERVICE BULLETINS
After verifying the customer concern or symptom, chec k ASIST for Technical Service Bulletins (TSBs) related
to that concern or symptom.
If a TSB relates to the symptom, follo w the procedure to repair the noise.
LOCATE THE NOISE AND IDENTIFY THE ROOT CAUSE
1. Narrow down the noise to a general area. To help pi npoint the source of the noise, use a listening tool
(Chassis Ear: J-39570, Engine Ear and mechanics stethoscope).
2. Narrow down the noise to a more specific area and identify the cause of the noise by:
 Removing the components in the area that you suspect the noise is coming from.
Do not use too much force when removing clips and fasteners, otherwise clips and fastener can be broken
or lost during the repair, resulting in the creation of new noise.
 Tapping or pushing/pulling the component that you suspect is causing the noise.
Do not tap or push/pull the component with excessive force, otherwise the noise will be eliminated only tem-
porarily.
 Feeling for a vibration with your hand by touching the component(s) that you suspect is (are) causing the
noise.
 Placing a piece of paper between components that you suspect are causing the noise.
 Looking for loose components and contact marks. Refer to GW-7, "
Inspection Procedure".
REPAIR THE CAUSE
 If the cause is a loose component, tighten the component securely.
 If the cause is insufficient clearance between components:
- Separate components by repositioning or loos ening and retightening the component, if possible.
- Insulate components with a suitable insulator such as urethane pads, foam blocks, felt cloth tape or ure-
thane tape. A Nissan Squeak and Rattle Kit (J-43980) is available through your authorized Nissan Parts
Department.
CAUTION:
Do not use excessive force as many components are constructed of plastic and may be damaged.
NOTE:
Always check with the Parts Departm ent for the latest parts information.
The following materials are contained in the Nissan Squeak and Rattle Kit (J-43980). Each item can be
ordered separately as needed.
URETHANE PADS [1.5 mm (0.059 in) thick]
Insulates connectors, harness, etc.
76268-9E005: 100 ×135 mm (3.94 ×5.31 in)/76884-71L01: 60 ×85 mm (2.36 ×3.35 in)/76884-
71L02:15 ×25 mm (0.59 ×0.98 in)
INSULATOR (Foam blocks)
Insulates components from contact. Can be used to fill space behind a panel.
73982-9E000: 45 mm (1.77 in) thick, 50 ×50 mm (1.97 ×1.97 in)/73982-
50Y00: 10 mm (0.39 in) thick, 50 ×50 mm (1.97 ×1.97 in)
INSULATOR (Light foam block)
80845-71L00: 30 mm (1.18 in) thick, 30 ×50 mm (1.18 ×1.97in)
FELT CLOTHTAPE
Used to insulate where movement does not occu r. Ideal for instrument panel applications.
Revision: 2010 May2011 QX56

SQUEAK AND RATTLE TROUBLE DIAGNOSESGW-7
< SYMPTOM DIAGNOSIS >
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68370-4B000: 15 ×25 mm (0.59 ×0.98 in) pad/68239-13E00: 5 mm (0.20 in) wide tape roll
The following materials, not found in the kit, can also be used to repair squeaks and rattles.
UHMW (TEFLON) TAPE
Insulates where slight movement is present. Ideal for instrument panel applications.
SILICONE GREASE
Used in place of UHMW tape that will be visible or not fit. Will only last a few months.
SILICONE SPRAY
Use when grease cannot be applied.
DUCT TAPE
Use to eliminate movement.
CONFIRM THE REPAIR
Confirm that the cause of a noise is repaired by test driving the vehicle. Operate the vehicle under the same
conditions as when the noise originally occurred. Refer to the notes on the Diagnostic Worksheet.
Inspection ProcedureINFOID:0000000006108036
Refer to Table of Contents for specific component removal and installationinformation.
INSTRUMENT PANEL
Most incidents are caused by contact and movement between:
1. The cluster lid A and instrument panel
2. Acrylic lens and combination meter housing
3. Instrument panel to front pillar garnish
4. Instrument panel to windshield
5. Instrument panel mounting pins
6. Wiring harnesses behind the combination meter
7. A/C defroster duct and duct joint
These incidents can usually be located by tapping or moving the components to duplicate the noise or by
pressing on the components while driving to stop the noise. Most of these incidents can be repaired by
applying felt cloth tape or silicon spray (in hard to reach areas). Urethane pads can be used to insulate
wiring harness.
CAUTION:
Do not use silicone spray to isolate a squeak or rattle. If you saturatethe area with silicone, you
will not be able to recheck the repair.
CENTER CONSOLE
Components to pay attention to include:
1. Shifter assembly cover to finisher
2. A/C control unit and cluster lid C
3. Wiring harnesses behind audio and A/C control unit
The instrument panel repair and isolation procedures also apply to thecenter console.
DOORS
Pay attention to the:
1. Finisher and inner panel making a slapping noise
2. Inside handle escutcheon to door finisher
3. Wiring harnesses tapping
4. Door striker out of alignment causing a popping noise on startsand stops
Tapping or moving the components or pressing on them while driving to duplicate the conditions can isolate
many of these incidents. You can usually insulate the ar eas with felt cloth tape or insulator foam blocks from
the Nissan Squeak and Rattle Kit (J-43980) to repair the noise.
TRUNK
Trunk noises are often caused by a loose jack or loose items put intothe trunk by the owner.
In addition look for:
1. Trunk lid dumpers out of adjustment
2. Trunk lid striker out of adjustment
Revision: 2010 May2011 QX56

GW-12
< REMOVAL AND INSTALLATION >
WINDSHIELD GLASS
Removal and Installation
INFOID:0000000006220814
REMOVAL
1. Remove front pillar garnish (LH and RH). Refer to INT-14, "Removal and Installation".
2. Remove partially headlining (front edge). Refer to INT-29, "
Removal and Installation".
3. Disconnect inside mirror harness connector.
4. Remove rain sensor cover and then disconnect rain sensor harness connector. Refer to WW-72,
"Removal and Installation".
5. Remove drip molding. Refer to EXT-43, "
Removal and Installation".
6. Remove windshield molding upper using pliers. Refer to GW-11, "
Exploded View".
7. Remove front wiper arm (LH and RH). Refer to WW-66, "
Removal and Installation".
8. Remove cowl top cover. Refer to EXT-21, "
Removal and Installation".
9. Remove front fender cover (LH and RH). Refer to EXT-21, "
Exploded View".
10. Disconnect wiper deicer harness connector (with wiper deicer).
11. Remove front pillar finisher (LH and RH). Refer to EXT-40, "
Removal and Installation".
12. Apply protective tape around the windshield glas s to protect the painted surface from damage.
13. Remove glass using piano wire or power cutting tool (A) and an inflatable pump bag (B).
NOTE:
Mark the body and the glass with matching ma rks if the windshield glass is reused.
WARNING:
Always wear safety glasses and heavy gloves to prevent injury.
CAUTION:
 Never use a cutting knife or power cutting tool when the windshield glass is reused.
 Be careful not to scratch the glass when removing.
 Never set or stand the glass on its edge. Small chips may develop into cracks.
INSTALLATION
 The dam sealant rubber and insulator should be installed in position.
 Use a genuine Nissan Urethane Adhesive Kit (if available) or an equivalent and follow the instructions pro- vided with it.
 Open a door window while the urethane adhesive is curing. This prevents the glass from being forced out by
passenger room air pressure when all door windows are closed.
 The molding must be installed securely so that it is in position and leaves no clearance.
 Inform the customer that the vehicle should rema in stationary until the urethane adhesive has completely
cured (approximately 24 hours). Curing time varies with temperature and humidity.
WARNING:
 Keep heat and open flames away as primers and adhesive are flammable.
 The materials contained in the ki t are harmful if swallowed, and may irritate skin and eyes. Never let
them come in contact with the skin and eyes.
 Use in an open, well ventilated location. Never br eathe the vapors. They may be harmful if inhaled.
Move immediately to an area with fresh air if affected by vapor inhalation.
 Driving the vehicle before the urethane adhesive has completely cured may affect the performance
of the windshield in case of an accident.
CAUTION:
 Perform adjustment of front wiper arms stop location. Refer to WW-66, "
Adjustment".
PIIB5779E
Revision: 2010 May2011 QX56

SIDE WINDOW GLASSGW-15
< REMOVAL AND INSTALLATION >
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Removal and InstallationINFOID:0000000006220817
CAUTION:
Replace the side window glass assembly with a new part after removal as it cannot be reused.
REMOVAL
1. Remove third seat cushion and third seatback assembly. Refer to SE-138, "Removal and Installation".
2. Remove luggage side lower finisher. Refer to INT-36, "
LUGGAGE SIDE LOWER FINISHER : Removal
and Installation".
3. Remove rear pillar finisher. Refer to INT-37, "
REAR PILLAR FINISHER : Removal and Installation".
4. Remove back pillar garnish. Refer to INT-37, "
BACK PILLAR GARNISH : Removal and Installation".
5. Remove luggage side upper finisher. Refer to INT-38, "
LUGGAGE SIDE UPPER FINISHER : Removal
and Installation".
6. Disconnect the harness connector from side window glass.
7. Apply protective tape around the side window to protect the painted surface from damage.
8. Remove the side window glass using piano wire. WARNING:
Always wear safety glasses and heavy gloves to prevent injury.
CAUTION:
 Be careful not to scratch the glass when removing.
 Never set or stand the glass on its edge. Small chips may develop into cracks.
INSTALLATION
 Use a genuine Nissan Urethane Adhesive Kit (if available) or an equivalent and follow the instructions pro- vided with it.
 Open a door window while the urethane adhesive is curing. This prevents the glass from being forced out by
passenger room air pressure when all door windows are closed.
 Inform the customer that the v ehicle should remain stationary until the urethane adhesive has completely
cured (approximately 24 hours). Curing time varies with temperature and humidity.
WARNING:
 Keep heat and open flames away as primers and adhesive are flammable.
 The materials contained in the ki t are harmful if swallowed, and may irritate skin and eyes. Never let
them come in contact with the skin and eyes.
 Use in an open, well ventilated location. Never breathe the vapors. They may be harmful if inhaled.
Move immediately to an area with fresh air if affected by vapor inhalation.
 Driving the vehicle before the urethane adhesive has completely cured may affect the performance
of the side window in case of an accident.
CAUTION:
 Never use an adhesive which is past its usable term. Shelf life of this product is limited to six months
after the date of manufacture. Carefully adhere to the expiration or manufacture date printed on the
box.
 Keep primers and adhesive in a cool, dry place. Id eally, they should be stored in a refrigerator.
 Never leave primers or adhesive cartridge un attended with their caps open or off.
 The vehicle should not be driven for at least 24 hours or until the urethane adhesive has completely
cured. Curing time varies depe nding on temperature and humidity . The curing time increases under
lower temperature and lower humidity.
InspectionINFOID:0000000006220818
REPAIRING WATER LEAKAGE FOR SIDE WINDOW GLASS
Leakage can be repaired without removing glass.
Determine the extent of leakage if water is leaki ng between the urethane adhesive material and body or glass.
This can be done by applying water to the side window glass area while pushing glass outward.
Apply primer (if necessary) and then urethane adhes ive to the leakage point to stop the leakage.
: Clip
: Do not reuse
Unit : mm (in)
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GW-16
< REMOVAL AND INSTALLATION >
BACK DOOR WINDOW GLASS
BACK DOOR WINDOW GLASS
Exploded ViewINFOID:0000000006220819
Removal and InstallationINFOID:0000000006220820
REMOVAL
1. Remove rear spoiler. Refer to EXT-41, "Removal and Installation".
2. Remove the connectors and grounds for the back door window defogger.
1. Dam-sealant rubber upper 2. Back door window glass 3. Back door window glass holder (up- per)
4. Back door window glass molding 5. Back door window glass holder (low- er)6. Back door panel outer
7. Back door panel inner 8. Adhesive 9. Primer : Do not reuse
Unit : mm (in)
JMKIA5457GB
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BACK DOOR WINDOW GLASSGW-17
< REMOVAL AND INSTALLATION >
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3. Remove rear wiper arm. Refer to WW-74, "Removal and Installation".
4. Remove rear wiper motor. Refer to WW-76, "
Removal and Installation".
5. Remove back door window glass molding using a pliers. Refer to GW-16, "
Exploded View".
6. Apply protective tape around the back door window gl ass to protect the painted surface from damage.
7. Remove glass using piano wire or power cutting tool (A) and an inflatable pump bag (B).
NOTE:
Mark the body and the glass with matching ma rks if the back door window glass is reused.
WARNING:
Always wear safety glasses and heavy gloves to prevent injury.
CAUTION:
 Be careful not to scratch the glass when removing.
 Never set or stand the glass on its edge . Small chips may develop into cracks.
INSTALLATION
 The dam rubber should be installed in position.
 Use a genuine Nissan Urethane Adhesive Kit (if available) or an equivalent and follow the instructions pro-
vided with it.
 Open a door window while the urethane adhesive is curing. This prevents the glass from being forced out by
passenger compartment air pressure when all door windows are closed.
 Inform the customer that the v ehicle should remain stationary until the urethane adhesive has completely
cured (approximately 24 hours). Curing time varies with temperature and humidity.
WARNING:
 Keep heat and open flames away as primers and adhesive are flammable.
 The materials contained in the kit are harmful if swallowed, and may irritate skin and eyes. Never
let them come in contact with the skin and eyes.
 Use in an open, well ventilated location. Never br eathe the vapors. They may be harmful if inhaled.
Move immediately to an area with fresh air if affected by vapor inhalation.
 Driving the vehicle before the urethane adhesive has completely cured may affect the performance
of the rear window in case of an accident.
CAUTION:
 Perform adjustment of rear wipe r arm stop location. Refer to WW-74, "
Adjustment".
 Never use an adhesive which is past its usable term. Shelf life of this product is limited to six
months after the date of manufacture. Carefull y adhere to the expiration or manufacture date
printed on the box.
 Keep primers and adhesive in a cool, dry place. Id eally, they should be stored in a refrigerator.
 Never leave primers or adhesive cartridge unattended with their caps open or off.
 The vehicle should not be driven for at least 24 hours or until the urethane adhesive has com-
pletely cured. Curing time varies depending on temperature and humidity. The curing time
increases under lower temperature and lower humidity.
 If the substrate of the glass joining surface on th e back door panel side is exploded to the air,
exchange the back door assembly without recoating.
 Never apply paint on the back door panel surface wh ich is in contact with the glass when replacing
the back door assembly.
InspectionINFOID:0000000006220821
REPAIRING WATER LEAKAGE FOR BACK DOOR WINDOW GLASS
Leakage can be repaired without removing the glass.
Determine the extent of leakage if water is leaki ng between the urethane adhesive material and body or glass.
This can be done by applying water to the back door window glass area while pushing glass outward.
PIIB5779E
Revision: 2010 May2011 QX56

GW-18
< REMOVAL AND INSTALLATION >
BACK DOOR WINDOW GLASS
Apply primer (if necessary) and then urethane adhesive to the leakage point to stop the leakage.
Revision: 2010 May2011 QX56