INFINITI QX60 HYBRID 2017 Roadside Assistance Guide

2017 QX60 HYBRID
Roadside Assistance Guide

Foreword
This
manual describes roadside assistance operations and important safetyrelated warnings and
cautions for this vehicle.
This vehicle is equipped with a high-voltage battery pack. Failure to follow recommended practices
during emergency responses will cause death or serious personal injury.
Please read this manual in advance in order to understand the features of this vehicle and to help you deal
with roadside assistance operations involving this vehicle. Follow the procedures in order to help assure a
safe and successful roadside assistance operation.
This manual is periodically updated. If you are not viewing this manual on the Infiniti web site, we urge you to
go to www.infinitiusa.com orwww.infiniti-techinfo.com to make sure you have the most recent version of this
manual.
INFINITI

EMERGENCY CONTACT INFORMATION
• Infiniti Consumer Affairs 1-800-662-6200 (US) or 1-800-361-4792 (Canada)
• Hours of operation are 8am-5pm (Monday-Friday) Eastern, Central and Pacific time zones
IMPORTANT INFORMATION ABOUT THIS MANUAL
You may see various symbols in this manual. They have the following meanings: This symbol is used to inform you of an operation which will result in death or serious
personal

injury if instructions are not followed.
Example: Touching high-voltage components without using the appropriate protective
equipment will result in electrocution. PPE must always be worn when touching or
working on high-voltage components. This symbol is used to inform you of an operation which may cause death or serious
personal

injury if instructions are not followed. This symbol is used to inform you of an operation which may cause personal injury or
component

damage if instructions are not followed.
Please note that there may be differences between this manual and the vehicle specification due to specification
changes.
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Table of Contents
FOREWORD
. . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . RAG–2
INFINITI EMERGENCY CONTACT INFORMATION . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . RAG–2
IMPORTANT INFORMATION ABOUT THIS MANUAL . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . RAG–2
1. ABOUT THE QX60 HYBRID . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . RAG–5
1-1 QX60 HYBRID IDENTIFICATION . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . RAG–61-1.1 EXTERIOR AND ENGINE COMPARTMENT . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . RAG–6
1-1.2 INTERIOR . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . RAG–7
1-2 VEHICLE IDENTIFICATION NUMBER (VIN) LAYOUT . . . . . . . . . . . . . . . . . . . . . . . . . . . . . RAG–8
1-3 WARNING AND INDICATOR LAMP INFORMATION . . . . . . . . . . . . . . . . . . . . . . . . . . . . . RAG–9
2. BASIC HIGH-VOLTAGE INFORMATION . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . RAG–10 2-1 BATTERY INFORMATION . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . RAG–10 2-1.1 12-VOLT BATTERY . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . RAG–10
2-1.2 HIGH-VOLTAGE BATTERY . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . RAG–10
2-2 HIGH-VOLTAGE-RELATED AND 12-VOLT-RELATED COMPONENT LOCATIONS AND DESCRIPTIONS . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . RAG–11
2-3 HIGH-VOLTAGE BATTERY PACK SPECIFICATIONS . . . . . . . . . . . . . . . . . . . . . . . . . . . RAG–12
2-4 HIGH-VOLTAGE SAFETY MEASURES . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . RAG–13 2-4.1 WARNING LABEL . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . RAG–13
3. ROADSIDE ASSISTANCE RESPONSE STEPS . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . RAG–14 3-1 PREPARATION ITEMS . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . RAG–15 3-1.1
PERSONAL PROTECTIVE EQUIPMENT (PPE) PROTECTIVE WEAR CONTROL. . . RAG–16
3-1.2 DAILY INSPECTION . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . RAG–16
3-1.3 INSULATED TOOLS . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . RAG–16
3-2 INDICATIONS THE HIGH-VOLTAGE SYSTEM IS ON . . . . . . . . . . . . . . . . . . . . . . . . . . . RAG–16
3-3 VEHICLE IMMOBILIZATION AND STABILIZATION . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . RAG–17
3-4 TURNING OFF THE IGNITION SWITCH . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . RAG–18
3-5 WATER SUBMERSION . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . RAG–18
3-6 VEHICLE FIRE . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . RAG–19
3-7 HIGH-VOLTAGE BATTERY DAMAGE AND FLUID LEAKS . . . . . . . . . . . . . . . . . . . . . . . . RAG–20
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4. ROADSIDE ASSISTANCE . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . .
. . . . . RAG–21
4-1 JUMP STARTING . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . RAG–21 4-1.1 JUMP STARTING PROCEDURES . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . RAG–22
4-1.2 SHIFT SELECTOR LEVER LOCK RELEASE . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . RAG–23
4-2 TOOLS INSTALLED IN THE VEHICLE . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . RAG–23
4-3 TOWING . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . RAG–24 4-3.1 VEHICLE SPECIFICATIONS . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . RAG–24
4-3.2 TOWING GUIDELINES . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . RAG–24
4-3.3 USE OF VEHICLE EQUIPPED HOOKS FOR RECOVERY OPERATIONS . . . . . . . RAG–26
4-4 JACKING UP THE VEHICLE AND CHANGING A TIRE . . . . . . . . . . . . . . . . . . . . . . . . . . RAG–27
5. STORING THE VEHICLE . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . RAG–31 5-1 DANGER SIGN EXAMPLE . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . RAG–31
5-2 REMOVING THE SERVICE PLUG . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . RAG–33
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1. About the QX60 HYBRID
This
hybrid electric vehicle (HEV) uses two types of batteries. One is a 12-volt battery that is the same as
the battery in vehicles powered by internal combustion engines. The 12-volt battery is located in the front of
the vehicle on the left side of the engine compartment. The other is the high-voltage battery for the traction
motor which propels the vehicle. The high-voltage battery is located under the third row seating with service
plug access through the cargo area storage bin.
When the high-voltage battery level is low, engine output is used to generate power from the traction motor
and charge the high-voltage battery. Additionally, the vehicle system can recharge the high-voltage battery
by converting driving force into electricity while the vehicle is decelerating or being driven downhill. This is
called regenerative charging.
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1-1 QX60 HYBRID IDENTIFICATION
1-1.1
Exterior and Engine Compartment AAYIA0489ZZ
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1-1.2 Interior
Interior
components referenced in this manual are as follows:
A. Assist charge gauge B. READY indicator (green) C. Energy flow display *1
D. Energy flow display *1 E. Liftgate switch F. Hood release handle
G. START/STOP switch and
ON indicator lamp (orange)
*1: This screen may not be displayed due to customer settings. Only one of these screens will display
energy flow depending on vehicle optional equipment. AAYIA0261ZZ
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1-2 Vehicle Identification Number (VIN) LayoutIn exterior appearance the QX60 HYBRID is nearly identical to the conventional Infiniti QX60 series vehicles.
The vehicle identification number can be located as follows:
Example VIN : 5N1
CLOMN2HC055570
The QX60 HYBRID is identified by the 4th alphanumeric character: C
C = QX60 HYBRID
1. VIN plate (visible through windshield) 2. Vehicle certification label (lower center pillar) AAYIA0262ZZ
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1-3 Warning and Indicator Lamp Information
1. Hybrid System Warning Lamp (Orange) 2. READY Indicator (Green)
3. Master Warning Lamp (Orange or Red) 4. Hybrid System Overheated Stop Vehicle Warning
(Vehicle Information Display) Lamp Name
Icon Description
READ
Y Indicator
(Green) This lamp is on when the high-voltage system is powered up
and

the vehicle is ready to drive.
Master Warning Lamp
(Orange or Red) This lamp is on when another warning lamp or message is
displayed

in the instrument cluster.
Hybrid System
Warning Lamp *1
(Orange) This lamp is on or blinking when:
•

Malfunction has occurred in the high-voltage system and/or
• High-voltage leak to vehicle chassis and/or
• Emergency shut-off system has been activated. The shut-off system activates in the following conditions:
–
Front and side collisions in which the air bags are deployed.
– Certain rear collisions.
– Certain high-voltage system malfunctions.
*1: When this lamp is ON, the READY Indicator will turn OFF. AAYIA0263ZZ
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2. Basic High-Voltage Information
2-1
Battery Information
The QX60 HYBRID utilizes two batteries in order to supply both high and low voltage.
2-1.1 12-Volt Battery • The QX60 HYBRID contains a conventional lead-acid12-volt battery.
• The 12-volt battery is located in the front of the vehicle on the left side of the engine compartment.
• The 12-volt battery is charged by the high-voltage battery through the DC/DC converter. : Vehicle front
2-1.2
High-Voltage Battery
• The QX60 HYBRID contains a high-voltage battery.
• The high-voltage battery is mounted in the cargo area under the 3rd row seating, enclosed in a metal case
and concealed by trim cover.
• The high-voltage battery stores approximately 144 volts DC.
• A vent hose is provided to exhaust gasses outside the vehicle if necessary.
• Air vents (A) are located on the cargo area trim panels for battery cooling.
The high-voltage battery supplies power to the following: • High-voltage harnesses
• DC/DC converter
• Traction motor inverter
• Traction motor AAYIA0300ZZ
AAYIA0301ZZ
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