audio INFINITI QX80 2022 Service Manual

7. Voice recognition
VOICE RECOGNITION
USING VOICE RECOGNITION
SYSTEM
Initialization
When the ignition switch is in the ON or ACC
position, voice recognition is initialized.
When the initialization is complete, the
system is ready to accept voice commands.
If <
>on the steering wheel is pushed
before the initialization completes, the
display will show a message to wait until
the system is ready.
BEFORE STARTING
To get the best recognition performance
from voice recognition, observe the follow-
ing items.
. The interior of the vehicle should be as
quiet as possible. Close the windows to
eliminate the surrounding noises (traffic
noise, vibration sounds, etc.), which may
prevent the system from correctly re-
cognizing the voice commands.
. Wait until the tone sounds before speak-
ing a command. .
Speak in a natural conversational voice
without pausing between words.
. The system cannot recognize voice com-
mands spoken from passenger seats.
GIVING VOICE COMMANDS
1. Push <>on the steering wheel.
Example
2. A list of commands appears on the
screen, and the system provides the
voice menu prompt.
Available category commands are dis-
played on the left side of the screen.
Speak or touch a category command
from the category command (such as
Phone, Audio, etc.) list.
INFO:
.Some of the commands for eachcategory are shown on the right side
of the screen and they can also be
spoken without selecting a category.
.After executing the category com- mand, only the commands related to
the selected category can be recog-
nized.
3. After the tone sounds and the icon on the screen changes from
to,
speak a command. You can also select a
command by directly touching the
screen, using <
/OK//>/on the steering wheel, or
using <
/OK> or center dial on the
INFINITI controller.
INFO:
The Voice Recognition System will pause
its operation when no command is given
after a few prompts. To resume the
operation, push <
>on the steering
wheel.
4. Continue to follow the voice menu prompts and speak the voice commands
after the tone sounds until the preferred
7-2

8 Troubleshooting guide
System unit ........................................................................\
. 8-2Liquid crystal display .................................................. 8-2
Wi-Fi connection (if so equipped) ................................ 8-4 Wi-Fi hotspot (if so equipped) ................................ 8-5
Audio system ..................................................................... 8-6 HD Radio technology ................................................. 8-6
iPod® player ................................................................. 8-8
USB memory device ................................................ 8-10
Bluetooth® audio ...................................................... 8-11
Bluetooth® Hands-Free Phone System .................. 8-13
INFINITI InTouch
TMServices ...................................... 8-17 Apple CarPlay® .............................................................. 8-18
Android Auto .................................................................. 8-20
Siri® Eyes Free ............................................................... 8-22
Navigation (if so equipped) ......................................... 8-23
Basic operations ...................................................... 8-23
Map screen .............................................................. 8-24
Route calculation and visual guidance .............. 8-26
Voice guidance ........................................................ 8-28
Traffic information ................................................. 8-29
Voice recognition .......................................................... 8-30

8. Troubleshooting guide
AUDIO SYSTEM
HD RADIO TECHNOLOGY
Sound
Symptom Possible cause Possible solution
Delay in digital audio on HD Radio broadcasts. The radio acquires an analog station first and blends to an digital signal.This is not a malfunction.
Audio skips, stutters, or echoes. The radio station has not properly aligned the
digital and analog audio. Verify correct operation on another station.
Report any station with poor performance.
Volume changing up/down. The radio station has not properly aligned the
digital and analog audio level. Verify correct operation on another station and
check www.hdradio.com for stations in the area.
Report any station with poor performance.
Sound fading in and out. The transition between analog and digital is
taking place (blending). Verify transition performance on several sta-
tions in the area. Report any stations with poor
alignment.
Excessive blending (Transition between analog
and digital). The receiver is located near the edge of the
digital coverage area.Refer to www.hdradio.com to verify radio
stations in your coverage area.
Digital audio not better than analog audio. Audio processing on the digital audio at a station can potentially decrease the digital audio
sound quality.Verify correct operation on another station.
Report any station with poor performance.
8-6

8. Troubleshooting guide
iPod® PLAYER
SymptomPossible cause Possible solution
The system does not recognize an iPod®. A connector cable is not correctly connected, or the iPod® does not correctly operate.Connect the connector cable again. If the system
does not recognize the iPod® after performing
this procedure above, reset the iPod®.
The iPod® that is to be connected is not
compatible with the system. Check the iPod® model and firmware versions
available for the system.
The connected USB extension cable is not
compatible with the system. Replace the USB extension cable if the system
still does not recognize the iPod® after recon-
necting the cable properly a number of times.
The cable is rapidly connected to or discon-
nected from the USB connection port. Slowly connect or disconnect the USB cable.
An iPod® cannot be operated. The iPod® is connected to the in-vehicle audio
system while headsets, etc. are connected to the
iPod®. Remove all equipment from the iPod® after
disconnecting the iPod® from the system, and
then connect it to the system again.
The iPod® is not operating normally. Disconnect the iPod® from the in-vehicle audio
system, and then connect it to the system again.
The system plays back an album/file that
includes a particular album art. Disconnect the iPod® from the in-vehicle audio
system, and then reset the iPod®. Disable the
album art, and then connect the iPod® to the
system.
An iPod® does not respond. There are too many files in a category. Decrease the number of files in a category (less
than 65500 files).
The shuffle function is turned on. Turn off the shuffle function if many files are
stored on the iPod®.
Music cannot be played back. A connector is not connected to the iPod®. Firmly connect the connector to the iPod®.
8-8

SymptomPossible cause Possible solution
Playback cuts out. The sound cuts due to vibration resulting from
an unstable location of the iPod®. Place the iPod® on a stable location where it
does not roll over.
Battery charge of an iPod® takes longer. Battery charge of the iPod® may take longer while an iPod® is playing back.If the iPod® needs to be charged, it is recom-
mended to stop playing the music.
Battery charge of an iPod® is unavailable. The cable that is connected to the iPod® may be damaged or improperly connected.Check the cable currently in use.
Functions cannot be operated using an iPod®
that is connected to the in-vehicle audio system. -The operation of an iPod® must be performed
using the in-vehicle audio system after the
iPod® is connected to the system.
Sound skips. Surrounding circumstances (noise, etc.) may
cause the sound to skip. This does not indicate a malfunction.
A USB extension cable is used. Do not use a USB extension cable.
8. Troubleshooting guide
8-9

BLUETOOTH® AUDIO
SymptomPossible cause Possible solution
Registration cannot be performed. The Bluetooth® audio device is not compatible
with the in-vehicle audio system. Check the Bluetooth® audio device Owner’s
Manual.
Bluetooth® is disabled on device. Check that the Bluetooth® function is enabled on
device.
The PIN code is incorrect. Check the PIN code for the Bluetooth® audio
device that is to be registered.
Check that the PIN code for the Bluetooth®
audio device is consistent with that for the in-
vehicle audio system.
Another Bluetooth® device is used in the
vehicle. Turn off the other Bluetooth® device until the
registration is completed.
Music cannot be played back. The Bluetooth® audio device is not compatible
with the in-vehicle audio system. Check the Bluetooth® audio device Owner’s
Manual.
The system is not set to the Bluetooth® audio
mode. Push

8. Troubleshooting guide
SymptomPossible cause Possible solution
Playback stops. The Bluetooth® audio device is not compatible
with the in-vehicle audio system. Contact an INFINITI retailer or visit www.
infinitiusa.com/bluetooth/ to check Bluetooth®
audio device compatibility.
A cellular call is active. This is not a malfunction.
Sound may cut out when a Bluetooth® audio
device is operated. Push

SymptomPossible cause Possible solution
When a cellular phone is operated to make
a call, the hands-free function becomes
unavailable. Some models of a cellular phone do not switch
to the hands-free mode when they are operated
to make a call. This is not a malfunction. Make another call using the
hands-free function.
The other party’s voice cannot be heard.
There is no ringtone. The volume level is set to the minimum. Adjust the volume level.
A cellular phone is not connected.
Check the registration procedure, and then register
the cellular phone again.
Each volume level (ringtone, incoming voice
or outgoing voice) is different. Each volume level is not adjusted properly. Adjust each volume level properly.
The antenna display is different between
the touch screen display and a cellular
phone screen. Making or receiving a call is
unavailable even though the antenna dis-
play shows that it is possible to do so. The antenna display varies depending on the
model of cellular phone.
This does not indicate a malfunction. The antenna
display and remaining battery level shown on the
touch screen display may be different from those
shown on the cellular phone screen. Use them as a
reference.
A voice cannot be heard clearly when using
a cellular phone behind tall buildings. Some structures such as tall buildings, etc. may
cause irregular reflection of radio waves or
completely shut out radio waves that are used
for cellular phones. Move to a place without tall buildings.
Noise is heard when using a cellular phone
under/near areas of elevated railroads,
high voltage electric power cables, traffic
signals, neon billboards, etc. Electromagnetic waves that are generated from
radio devices may adversely affect the cellular
phone.
This is not a malfunction.
Noise is heard in the sound from the audio
system while using a cellular phone. Radio waves that are generated from a cellular
phone may adversely affect the sound from the
audio system. This is not a malfunction.
Sound skips or stutters. The cellular phone may have turned on the
wireless LAN (Wi-Fi). Turn off the wireless LAN (Wi-Fi).
8. Troubleshooting guide
8-15

8. Troubleshooting guide
SIRI® EYES FREE
SymptomCause and Countermeasure
Cannot access Siri® Eyes Free using <
>
on the steering wheel. Check if a Bluetooth® connection is established between the iPhone® and the system.
Check if Siri® is enabled on the device. On your phone, go to Siri® setting.
Check that Siri® can be accessed from the device lock screen. This can be set in the settings menu of your
phone.
Audio source does not change automati-
cally to iPod® or Bluetooth® audio mode. For best results, use the native music app. Performance of music control function while using Podcasts,
Audiobook or other third party music apps may vary.
For best results, play media already stored on your device. Streaming music or playback from cloud
storage may degrade performance.
Switch the source manually by pushing

SymptomPossible cause Possible solution
The system does not correctly recognize a
number spoken. Too many numbers are spoken at once. Place a pause between the appropriate digits for
correct recognition by the system. When
speaking a telephone number, place a pause
between area codes, dial codes, etc.
USB memory device cannot be operated with
voice commands. Depending on the device, iPhone® or iPod® may
be recognized as a USB memory device.This is not a malfunction.
The USB/iPod® operation screen is grayed out. The audio device is not connected. Connect an audio device to the system.
An error message is displayed when trying to
select a track and operate USB/iPod®. The track information is being processed for
registration by the system.Song information will be loaded into the system
when a new audio device is registered for the
first time or when the song information in the
pre-registered device has been changed. Wait
for the loading to complete which may take a
few minutes to up to an hour.
A number of songs exceeding the amount the
device can contain are stored in the connected
audio device. Decrease the number of songs stored in the
audio device.
No song is stored in the audio device. Store songs in the connected audio device.
Storing songs with information such as artist
name, album name, song name, playlist, etc., will
make voice recognition song search available.
The system does not correctly recognize a Point
of Interest (POI) name spoken (models with
navigation system). There are some rare cases where a POI search is
unavailable by speaking the facility name but the
location can be found on the map.This is not a malfunction. Consider using an
alternate search method, like street address.
Partial or alias name is spoken. For best results, speak the full name.
8. Troubleshooting guide
8-31