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System Operation and Component DescriptionDiagnosis and TestingAnti-Theft - ActiveRemoval and InstallationAnti-Theft Alarm Horn (86.52.03)419-01B: Anti-Theft - Passive
Description and OperationComponent Location
Overview
System Operation and Component DescriptionDiagnosis and TestingAnti-Theft - Passive419-05: Telematics
Diagnosis and TestingTelematics419-07: Navigation System
Description and Operation Diagnosis and TestingNavigation SystemRemoval and InstallationNavigation System Antenna (86.62.06)
Navigation System Module (86.62.05)419-08: Cellular Phone
Removal and InstallationBluetooth Module419-10: Multifunction Electronic ModulesSpecificationDescription and OperationComponent Location
Overview
System Operation and Component DescriptionDiagnosis and TestingDriver Door Module (DDM)
Remote Keyless Entry (RKE) Module
Passenger Door Module (PDM)Removal and InstallationDriver Door Module (DDM)
Driver Seat Module (DSM)
Passenger Door Module (PDM)
Rear Door Module (RDM)5: Body and Paint
501: Body and Paint
501-02: Front End Body Panels

Published: 12-May-2014
General Information - Diagnostic Trouble Code (DTC) Index DTC: Telephone
Module (TEL)
Description and Operation

Telephone Module


CAUTION: Diagnosis by substitution from a donor vehicle is NOT acceptable. Substitution of control modules does not
guarantee confirmation of a fault, and may also cause additional faults in the vehicle being tested and/or the donor vehicle.
NOTES:


If a control module or a component is suspect and the vehicle remains under manufacturer warranty, refer to the Warranty
Policy and Procedures manual, or determine if any prior approval programme is in operation, prior to the installation of a new
module/component.


Generic scan tools may not read the codes listed, or may read only 5-digit codes. Match the 5 digits from the scan tool to
the first 5 digits of the 7-digit code listed to identify the fault (the last 2 digits give extra information read by the
manufacturer-approved diagnostic system).


When performing voltage or resistance tests, always use a digital multimeter accurate to three decimal places, and with
an up-to-date calibration certificate. When testing resistance always take the resistance of the digital multimeter leads into
account.


Check and rectify basic faults before beginning diagnostic routines involving pinpoint tests.


Inspect connectors for signs of water ingress, and pins for damage and/or corrosion.


If DTCs are recorded and, after performing the pinpoint tests, a fault is not present, an intermittent concern may be the
cause. Always check for loose connections and corroded terminals.


Check DDW for open campaigns. Refer to the corresponding bulletins and SSMs which may be valid for the specific
customer complaint and carry out the recommendations as required.

The table below lists all Diagnostic Trouble Codes (DTCs) that could be logged in the Telephone Module. For additional
diagnosis and testing information, refer to the relevant Diagnosis and Testing section in the workshop manual.
For additional information, refer to: Cellular Phone (415-00 Information and Entertainment System - General Information, Diagnosis and Testing).

DTC Description Possible Causes Action B1A56-13 Antenna - Circuit open
Bluetooth antenna circuit
- open circuit
Refer to the electrical circuit diagrams and check blue
tooth antenna circuit for open circuit B1D79-84
Microphone Input -
Signal below
allowable range
Signal amplitude <
minimum
Refer to the electrical circuit diagrams and test
microphone input circuit for short/open circuit. Check
integrated audio module for related DTCs and refer to
relevant DTC Index U1A00-88
Private
Communication
Network - Bus off
Bluetooth phone module
internal communications
failure
Suspect the module. Check and install a new
telephone module as required, refer to the new
module/component installation note at the top of the
DTC Index U2100-00
Initial Configuration
Not Complete - No
sub type information
Initial configuration not
complete
Re-configure the RJB using the manufacturer approved
diagnostic system. If DTC remains, carry out CAN
network integrity tests using the manufacturer
approved diagnostic system U2101-00
Control Module
Configuration
Incompatible - No sub
type information
Configuration
incompatible
Re-configure the RJB using the manufacturer approved
diagnostic system. If DTC remains, suspect the
telephone module. Check and install a new telephone

1 Check for additional DTCs: C1A5631, C1A5831, C1A6031 or C1A6231 Is a C1A5631, C1A5831, C1A6031 or C1A6231 DTC also logged?
Yes
Refer to the DTC Index and remedial actions.
No
GO to G3. G3: CHECK INITIATOR INSTALLATION 1 Check for correct installation of Initiator. REFER to: (204-04 Wheels and Tires) Tire Pressure Monitoring System (TPMS) Front Antenna (Removal and Installation), Tire Pressure Monitoring System (TPMS) Rear Antenna (Removal and Installation). Is the Initiator correctly installed?
Yes
GO to G4. No
Rectify as required. REFER to: (204-04 Wheels and Tires)
Tire Pressure Monitoring System (TPMS) Front Antenna (Removal and Installation), Tire Pressure Monitoring System (TPMS) Rear Antenna (Removal and Installation). G4: CHECK FOR SHORT CIRCUIT IN INITIATOR HARNESS 1 Locate and remove module blue connector L. 2 Measure the resistance across the relevant initiator circuits within the blue connector. Is the resistance less than 1 Ohm?
Yes
A value of less than 1 Ohm indicates a short circuit, rectify the short circuit as required.
No
Install the correct tire low pressure sensor, of correct frequency, in accordance with that defined in the
manufacturer approved diagnostic system new tire low pressure sensor application, to the position
identified by the logged DTC.
REFER to: Tire Low Pressure Sensor (204-04 Wheels and Tires, Removal and Installation).
PINPOINT TEST H : SPARE TIRE LOW PRESSURE SENSOR NO OPERATION TEST
CONDITIONS DETAILS/RESULTS/ACTIONS H1: ESTABLISH THE TYPE OF SPARE WHEEL AND TIRE ASSEMBLY INSTALLED 1 Establish the type of spare wheel and tire assembly Installed. Is the spare wheel a mini/space saver type? Yes
Tire low pressure sensors are not installed to mini/space-saver spare wheels. Tire low pressure sensors
are installed to full size spare wheels only. The DTC is to be ignored and no repair action is required.
No
GO to H2. H2: ESTABLISH THAT THE SPARE WHEEL HAS A TIRE LOW PRESSURE SENSOR INSTALLED 1 Establish that the spare wheel has a tire low pressure sensor installed, considering the following additional information:

a) As a visual confirmation, the tire low pressure sensor has a metal valve stem rather than a rubber
one. Is a tire low pressure sensor installed? Yes
GO to H3. No
A new spare tire low pressure sensor should be installed. Note: Refer to the note above the DTC index
about replacing components which may remain under manufacturer warranty. Refer to the relevant section
of the workshop manual. H3: CONFIRM OPERATION OF THE SPARE WHEEL PRESSURE SENSOR 1 Deflate the spare tire, in close proximity to the vehicle, until it is completely deflated. 2 Complete an ignition cycle to ignition on and verify that the instrument cluster reports a spare tire pressure warning for approximately 20 seconds. 3 Re-inflate the spare tire, in close proximity to the vehicle, to the recommended spare tire pressure. 4 Complete an ignition cycle to ignition on and verify that the instrument cluster no longer reports a spare tire pressure warning. Does the instrument cluster continue to report a spare tire pressure warning? Yes
GO to H4. No
No repair action is required. It is possible that the customer may have placed items in the vehicle's luggage compartment that prevented correct RF reception. H4: VERIFY THAT THE SPARE TIRE LOW PRESSURE SENSOR ID HAS BEEN CORRECTLY PROGRAMMED TO THE
MODULE 1 Remove tire low pressure sensor. Record the 8 character hexadecimal ID written on the casing. 2 Use the approved diagnostic system to read the spare tire sensor ID from the module. Refer to the relevant procedure in the workshop manual. 3 Compare the IDs from steps 1 & 2.

the RCM and illuminated by the instrument cluster on receipt of high speed CAN bus messages. The safety belt warning indicator is not subject to the 3 second indicator check when the ignition is switched on.

The operation of the passenger seat buckle switch is as described below with the exception that the instrument cluster must
receive a hardwired signal from the belt minder control module to indicate that a passenger is occupying the seat.
The safety belt warning indicator is subject to a timer. The warning indicator is activated when the following conditions exist:
Ignition is switched on
One of the front seat belts is unbuckled
USA market only - 75 seconds has elapsed after ignition on mode is selected
Vehicle is not in reverse gear
Vehicle speed is more than 8 km/h (5 mph).

Once the above parameters are met, the instrument cluster flashes the warning indicator at 2 Hz for 10 seconds accompanied
by a simultaneous chime. After 10 seconds the chime ceases and the warning indicator is permanently illuminated for 20
seconds. This sequence is repeated every 30 seconds until one of the following events occurs:
300 seconds has elapsed
The safety belt of the occupied front seats is fastened
The ignition is switched to off mode
The vehicle speed decreases to below 5 km/h (3 mph).


NOTE: On USA market vehicles, the warning indicator in not permanently illuminated.

The safety belt minder function cannot be disabled. The seat belt minder function can be disabled.
Refer to: Safety Belt System (501-20A Safety Belt System, Description and Operation). 14. Side Lamp Indicator

The instrument cluster controls the green colored side lamp indicator on receipt of a side lamp status message on the medium
speed CAN bus from the CJB and the auxiliary junction box. The lighting switch on the LH steering column multifunction switch is connected to the instrument cluster. Selections using this switch are detected by the cluster which requests the side or
headlamp operation via a message to the CJB and the RJB. The CJB and the RJB responds with a side lamp active message and the cluster illuminates the side lamp indicator. The side lamp indicator is not subject to the 3 second indicator check when
the ignition is switched on.
15. High Beam Indicator

The instrument cluster controls the blue colored high beam indicator on receipt of a high beam status message on the medium
speed CAN bus from the CJB. The lighting switch on the LH steering column multifunction switch is connected to the instrument cluster. High beam or flash selections using this switch are detected by the cluster which requests the light
operation via a CAN message to the CJB. The CJB responds with a high beam active message and the cluster illuminates the high beam indicator. The high beam indicator is not subject to the 3 second indicator check when the ignition is switched on.
16. Rear Fog Lamp Indicator

The amber colored rear fog lamp indicator is controlled by the auxiliary junction box and illuminated by the instrument cluster
on receipt of a rear fog lamp on message on the medium speed CAN bus from the RJB. The indicator is illuminated for as long as the rear fog lamps are active. The rear fog lamp indicator is not subject to the 3 second indicator check when the ignition is
switched on.

SPEEDOMETER

The speedometer is driven by high speed CAN signals transmitted by the ABS module. The wheel speeds are measured by sensors reading the rotational speed of the rear wheels from toothed targets on the hubs. An average of the two wheel speeds
are passed from the sensors to the ABS module in the form of pulsed signals. The ABS module converts these signals into a speed output on the high speed CAN to the instrument cluster. The same speed outputs from the wheel speed sensors are also used to calculate the distance the vehicle has travelled.

TACHOMETER

The tachometer is driven by an engine speed signal transmitted on the high speed CAN from the ECM. The signal is derived from the CKP (crankshaft position) sensor. The signal is received by the instrument cluster microprocessor and the output from
the microprocessor drives the tachometer.

FUEL GAGE

The fuel gage is controlled by CAN messages from the RJB. The RJB reads the values output by the fuel level sensors every 131 ms and transmits a fuel tank contents value, corrected for battery voltage, in a CAN message to the instrument cluster. A fuel pump symbol is displayed to the left of the linear gage. An arrow above the symbol shows the driver on which side of the
vehicle the fuel filler cap is located. Above the linear fuel gage, is a LCD (liquid crystal display) area which displays odometer
and trip readouts. When a trip computer function is selected, these are replaced by a trip computer display for the trip function
selected.

LIQUID CRYSTAL DISPLAY

In the area above and below the message center is a LCD display. The area below the message center displays a linear fuel www.JagDocs.com

Parking Aid - Proximity Camera
Diagnosis and Testing

Principles of Operation Published: 30-Apr-2014

For a detailed description of the rear view camera system, refer to the relevant Description and Operation section of the
workshop manual.

Inspection and Verification


CAUTION: Diagnosis by substitution from a donor vehicle is NOT acceptable. Substitution of control modules does not
guarantee confirmation of a fault, and may also cause additional faults in the vehicle being tested and/or the donor vehicle.
NOTES:


If a control module or a component is suspect and the vehicle remains under manufacturer warranty, refer to the Warranty
Policy and Procedures manual, or determine if any prior approval programme is in operation, prior to the installation of a new
module/component.


When performing voltage or resistance tests, always use a digital multimeter accurate to three decimal places, and with
an up-to-date calibration certificate. When testing resistance always take the resistance of the digital multimeter leads into
account.


Check and rectify basic faults before beginning diagnostic routines involving pinpoint tests.
1. Verify the customer concern

2. Visually inspect for obvious signs of damage and system integrity

Visual Inspection
Mechanical Electrical
Touch screen
Rear view camera
Fuses
Wiring harnesses and connectors
Touch screen
Rear view camera
3. If an obvious cause for an observed or reported concern is found, correct the cause (if possible) before proceeding to
the next step

4. If the cause is not visually evident, verify the symptom and refer to the Symptom Chart, alternatively check for
Diagnostic Trouble Codes (DTCs) and refer to the DTC Index

5. Check DDW for open campaigns. Refer to the corresponding bulletins and SSMs which may be valid for the specific
customer complaint and carry out the recommendations as required

Symptom Chart

Symptom Possible Cause Action Rear view camera
image slow to react
System operation within
specification
NOTE: After selecting reverse, it may take up to 20 seconds for the
image to be displayed.
No further action necessary Blank screen
Rear view camera not
functioning
GO to Pinpoint Test A. Blue screen
Video in signal absent
GO to Pinpoint Test B. No tracking lines
Missing/invalid reverse
gear signal
LIN fault
Using the manufacturer approved diagnostic system, check the
central junction box for related DTCs and refer to the relevant
DTC index
GO to Pinpoint Test C.

Symptom Possible Cause Action Frozen tracking lines
LIN data gateway fault
GO to Pinpoint Test D. Pinpoint Tests

PINPOINT TEST A : PERMANENT BLANK SCREEN TESTS TEST
CONDITIONS DETAILS/RESULTS/ACTIONS A1: PERMANENT BLANK SCREEN TEST 1
NOTE: A blank screen is the default display when the rear view camera is not transmitting an image. 1 Refer to the electrical circuit diagrams and check the power and ground connections to the rear view camera Are the power and ground circuits within specification? Yes
GO to A2. No
Repair power or ground circuit as necessary A2: PERMANENT BLANK SCREEN TEST 2
CAUTION: Do not probe the coaxial cable connectors as they are prone to damage.
NOTE: A DC resistance measurement is not a reliable test method as the system operates at low voltage and high
frequency. 1 Check the integrity of the rear view camera coaxial cable connectors (at rear view camera, the touch screen and in-line connectors) 2 Check the coaxial cable for excessive bending, clamping and insulation damage Is the rear view camera coaxial cable disconnected or damaged? Yes
Reconnect or install a new coaxial cable as necessary
No
Install a new rear view camera
PINPOINT TEST B : BLUE SCREEN TESTS TEST
CONDITIONS DETAILS/RESULTS/ACTIONS B1: BLUE SCREEN TEST 1
NOTE: A blue screen is the default display when the video in signal is absent. 1 Select reverse gear and observe the touch screen Is the touch screen blue?
Yes
Check the integrity of the rear view camera coaxial cable connectors (at rear view camera, the touch
screen and in-line connectors), and retest
No
GO to Pinpoint Test A.
PINPOINT TEST C : ABSENT TRACKING LINES TESTS TEST
CONDITIONS DETAILS/RESULTS/ACTIONS C1: ABSENT TRACKING LINES TEST 1 1 Refer to the electrical circuit diagrams and check the rear view camera LIN bus circuit for short circuit to ground, short circuit to power, open circuit, high resistance Is a LIN bus circuit fault present? Yes
Repair the LIN bus circuit as necessary
No
Install a new rear view camera
PINPOINT TEST D : FROZEN TRACKING LINES TESTS TEST CONDITIONS DETAILS/RESULTS/ACTIONS D1: FROZEN TRACKING LINES TEST 1 www.JagDocs.com

Published: 11-May-2011
Information and Entertainment System - General Information - Cellular
Phone
Diagnosis and Testing

Principle of Operation

For a detailed description of the Cellular Phone System, refer to the relevant Description and Operation sections in the
workshop manual.

Inspection and Verification


CAUTION: Diagnosis by substitution from a donor vehicle is NOT acceptable. Substitution of control modules does not
guarantee confirmation of a fault, and may also cause additional faults in the vehicle being tested and/or the donor vehicle.
1. Verify the customer concern.
2. Visually inspect for obvious signs of damage and system integrity.

Visual Inspection
Mechanical Electrical
Microphone
Bluetooth antenna
Electrical connectors
Wiring harness for damage or corrosion
Fuses
3. If an obvious cause for an observed or reported concern is found, correct the cause (if possible) before proceeding to
the next step.

4. If the cause is not visually evident, verify the symptom and refer to the Symptom Chart, alternatively check for
Diagnostic Trouble Codes (DTCs) and refer to the relevant DTC Index.
Symptom Chart

Symptom Action Unable to pair
GO to Pinpoint Test A. Not Auto Connecting
GO to Pinpoint Test B. No Audio to 3rd Party
GO to Pinpoint Test C. No Audio from 3rd Party
GO to Pinpoint Test D. No Audio
GO to Pinpoint Test E. DTC Index


CAUTION: When probing connectors to take measurements in the course of the pinpoint tests, use the adaptor kit, part
number 3548-1358-00
NOTES:


If the control module or a component is suspect and the vehicle remains under manufacturer warranty, refer to the
Warranty Policy and Procedures manual (section B1.2), or determine if any prior approval programme is in operation, prior to
the installation of a new module/component.


Generic scan tools may not read the codes listed, or may read only five digit codes. Match the five digits from the scan
tool to the first five digits of the seven digit code listed to identify the fault (the last two digits give extra information read by
the manufacturer-approved diagnostic system).


When performing voltage or resistance tests, always use a digital multimeter (DMM) accurate to three decimal places and
with a current calibration certificate. When testing resistance, always take the resistance of the DMM leads into account.

Check and rectify basic faults before beginning diagnostic routines involving pinpoint tests.


If DTCs are recorded and, after performing the pinpoint tests, a fault is not present, an intermittent concern may be the
cause. Always check for loose connections and corroded terminals.

DTC Description Possible Cause Action B1A5613 Antenna
Bluetooth antenna circuit -
open circuit Refer to the electrical circuit diagrams and check blue tooth
antenna circuit for open circuit B1D7984 Microphone Input
Signal amplitude <
minimum Refer to the electrical circuit diagrams and test microphone
input circuit for short/open circuit. Check integrated audio
module for related DTCs and refer to relevant DTC Index U1A0088
Private
Communication
Network
Bluetooth phone module
internal communications
failure Suspect the module. Check and install a new telephone
module as required, refer to the new module/component
installation note at the top of the DTC Index U210000
Initial
Configuration Not
Complete
Initial configuration not
complete Re-configure the RJB using the manufacturer approved
diagnostic system. If DTC remains, carry out CAN network
integrity tests using the manufacturer approved diagnostic system U210100
Control Module
Configuration
Incompatible
Configuration incompatible Re-configure the RJB using the manufacturer approved
diagnostic system. If DTC remains, suspect the telephone
module. Check and install a new telephone module as
required, refer to the new module/component installation note
at the top of the DTC Index U300044 Control Module
Data memory failure Re-configure the telephone module. If the DTC remains,
suspect the telephone module. Check and install a new
telephone module as required, refer to the new
module/component installation note at the top of the DTC
Index U300045 Control Module
Program memory failure Re-configure the telephone module. If the DTC remains,
suspect the telephone module. Check and install a new
telephone module as required, refer to the new
module/component installation note at the top of the DTC
Index U300055 Control Module
Incorrect car configuration
data received Re-configure the RJB using the manufacturer approved
diagnostic system. Clear DTC and re-test. If the DTC remains
suspect the telephone module. Check and install a new
module as required, refer to the new module/component
installation note at the top of the DTC Index U300098 Control Module
Component or system over
temperature Check for additional DTCs and refer to DTC Index. Clear DTC
and re-test/monitor condition for re-occurrence U300362 Battery Voltage
Mis-match in battery
voltage, of 2 volts or more,
between telephone module
and RJB Carry out any pinpoint tests associated with this DTC using
the manufacturer approved diagnostic system
Pinpoint Tests

PINPOINT TEST A : UNABLE TO PAIR TEST
CONDITIONS DETAILS/RESULTS/ACTIONS A1: 'NO PHONE FITTED' DISPLAY
NOTE: Prior to continuing with any diagnosis, ensure that the Customer telephone and level of software is included on
the JLR approved list, the telephone battery is fully charged and in a serviceable condition, the bluetooth function is activated
and the telephone handset is placed within the vehicle cabin area. 1 Carry out checks to determine if 'No Phone Fitted' is shown on vehicle display. Is 'No Phone Fitted' displayed? Yes
GO to A2. No
Locate the connected telephone and if not Customer telephone, disconnect from the system. A2: TELEPHONE BLUETOOTH DEVICE SEARCH 1 Carry out Bluetooth device search using Customer handset. www.JagDocs.com

Is 'Jaguar' identified in Bluetooth device list? Yes
Select device from list, then continue with diagnosis.GO to A3. No
Carry out further Bluetooth device search, to a maximum of 4 times, waiting approximately 20 seconds
between searches. If 'Jaguar' still not identified in Bluetooth device list, set ignition status to OFF, wait
approximately 30 seconds and set ignition status to ON. Carry out further Bluetooth device search, to a
maximum of 4 times, waiting approximately 20 seconds between searches. If 'Jaguar' still not identified in
Bluetooth device list, contact your local in market support for further assistance. A3: TELEPHONE HANDSET ERROR 1 Check for any error shown on the telephone handset when 'Jaguar' is selected from the Bluetooth device list. Was an error immediately shown on the telephone handset? Yes
Wait approximately 10 seconds then re-attempt selection, to a maximum of 4 times, waiting
approximately 10 seconds between each attempt. If error still being displayed, contact your local in
market support for assistance.
No
Enter PIN '1313' then continue with diagnosis.GO to A4. A4: PIN ENTRY STATUS 1 Check for successful PIN entry. Was PIN entry successful? Yes
GO to A5. No
Wait approximately 10 seconds then re-attempt PIN entry, to a maximum of 4 times, waiting
approximately 10 seconds between each attempt. If PIN entry is still un-successful, contact your local in
market support for assistance. A5: 'NO PHONE FITTED' DISPLAY 1 Carry out checks to determine if 'No Phone Fitted' is still shown on vehicle display. Is 'No Phone Fitted' still displayed? Yes
From the telephone handset, select the connect option for the 'Land Rover' device identified in the
Bluetooth device list. If 'No Phone Fitted' is still displayed, suspect a telephone handset fault. Carry out
Pinpoint test again using known good telephone handset.
No
The telephone is paired and connected to the system. No further action is required for this symptom.
PINPOINT TEST B : NOT AUTOMATICALLY CONNECTING TEST
CONDITIONS DETAILS/RESULTS/ACTIONS B1: BLUETOOTH MODULE PAIRED DEVICE LIST
NOTE: Prior to continuing with any diagnosis, ensure that the Customer telephone and level of software is included on
the JLR approved list, the telephone battery is fully charged and in a serviceable condition, the bluetooth and auto connect
functions are activated and the telephone handset is placed within the vehicle cabin area. 1 Carry out checks to determine if the Customer telephone is shown in the Bluetooth Module paired device list. Is the Customer telephone in the Bluetooth Module paired device list?
Yes
GO to B2. No
Carry out Unable to Pair Pinpoint Test.GO to A. B2: CUSTOMER HANDSET PAIRED DEVICE LIST 1 Carry out checks to determine if the Bluetooth Module is shown in the Customer telephone paired device list. Is the Bluetooth Module in the Customer telephone paired device list?
Yes
GO to B3. No
Carry out Unable to Pair Pinpoint Test.GO to A. B3: CUSTOMER TELEPHONE IN POSITION 1 1 Carry out checks to determine if the Customer telephone is in position 1 in the Bluetooth Module paired device list. Is the Customer telephone in position 1?
Yes
GO to B4. No
Advise Customer that auto connection will only be attempted with the device that is shown in position 1
in Bluetooth Module paired device list. B4: CHECK FOR DTC B1A56-13 1 Using Manufacturer approved diagnostic system, check for DTC B1A56-13.

Is DTC B1A56-13 logged?
Yes
Carry out remedial actions as outlined in DTC Index. If symptom remains, contact your local in market
support for assistance.
No
GO to B5. B5: BLUETOOTH CONNECTION 1 Carry out checks to determine if Bluetooth connection icon is shown on Customer Bluetooth telephone screen but shows 'No Phone Fitted' on vehicle screen. Is Bluetooth connection icon shown on the Customer handset but 'No Phone Fitted' displayed on vehicle
screen?
Yes
GO to B9. No
GO to B6. B6: 'LAND ROVER' AUTHORISATION
NOTE: Some handsets may require operator intervention to manually authorise connection. 1 Carry out checks to determine if 'Land Rover' is authorised in the Customer Bluetooth telephone device list menu. Is 'Land Rover' authorised in the Customer Bluetooth telephone device list menu?
Yes
GO to B7. No
Advise customer that 'Land Rover' needs to be authorised in the Customer Bluetooth telephone device
list menu, or operator intervention may be required to manually authorise connection. B7: SEARCH FOR DEVICES SCREEN 1 Select the search for devices button on the vehicle display. Does pressing the search for devices button bring up the searching screen on the vehicle display?
Yes
Contact your local in market support for assistance.
No
GO to B8. B8: CYCLE IGNITION AND CHECK SEARCH FOR DEVICES SCREEN 1 Lock vehicle (wait 60s) before unlocking and turning Ignition status back to ON. Does pressing the search for devices button bring up the searching screen on the vehicle display?
Yes
No further action required for this Symptom. Possible intermitent fault.
No
Contact your local in market support for assistance. B9: PAIRED DEVICE 1 Check Customer telephone paired device list to establish which device the Customer telephone is connected to. Is the Customer telephone connected to the vehicle?
Yes
Lock vehicle (wait 60s) before unlocking and turning Ignition status back to ON. If Not Automatically
Connecting, contact you local in market support for assistance.
No
Using the Customer telephone controls, disconnect from the currently connected device and delete from
paired device list. Lock vehicle (wait for 60s) before unlocking and turning Igition status to ON. If Not Automatically Connecting, contact your local in market support for assistance.
PINPOINT TEST C : NO AUDIO TO THIRD PARTY TEST CONDITIONS DETAILS/RESULTS/ACTIONS C1: MICROPHONE DIAGNOSTIC TROUBLE CODES (DTCS)
NOTE: Prior to continuing with any diagnosis, ensure that the Customer telephone and level of software is included on
the JLR approved list, the telephone battery is fully charged and in a serviceable condition, the telephone is placed within the
vehicle cabin area and is connected to the vehicle via bluetooth. 1 Using the Manufacturer approved diagnostic system, check for any logged microphone DTCs in Audio Front Control module. Is DTC B1D79-01 logged? Yes
Carry out diagnosis of electrical failure as advised in Action column of DTC Index.
No
Contact your local in market support for assistance.
PINPOINT TEST D : NO AUDIO FROM THIRD PARTY TEST CONDITIONS DETAILS/RESULTS/ACTIONS D1: 'IN CALL' DISPLAY