LINCOLN CONTINENTAL 1996 Customer Assistance Guide

The notches for the jack
2082. Turn the jack handle clockwise until the wheel
clears the ground. Remove the wheel lug nuts.
3. Replace the flat tire with the spare tire, making
sure that the air valve stem is facing outward.
4. Reinstall the lug nuts, tightening until the wheel is
snug against the hub. The beveled edges on the
lug nuts face inward. Do not fully tighten the lug
nuts until you lower the vehicle. If you do, you
could force the vehicle off the jack.
5. Lower the vehicle by turning the jack handle
counterclockwise.
6. Remove the jack and fully tighten the lug nuts in
the order shown in the following illustration. As
soon as possible, have your dealer or a qualified
service technician check the lug nuts for proper
torque specifications.
7.
8.

9. Lug nutThe lug nuts on the wheel
7.Place any ornaments in the trunk.
8.Put the tire, jack, and wrench away. Make
sure the jack is securely fastened so it does not
rattle when You drive.
9.Unblock the wheels.
10. Turn on the air suspension switch.After replacing a flat tire with the temporary spare
tire, the flat tire can be secured in the trunk tub by
placing the "J" hook through a lug nut hole in the
wheel with the tire and wheel lying at an angle.
Anti-Theft Wheel Lug Nuts
(If equipped)
If your vehicle has this option, one of the lug nuts on
each wheel locks and must be unlocked with a special
key. The key and registration card are attached to the
lug wrench and stored with the spare tire. If you lose
the key, send the registration card to the manufacturer
(not the dealer) to get a replacement key.
NOTE: If entire lug wrench/lug nut key assembly is
lost, see Your nearest Ford Or Lincoln-Mercury
dealer who has access to a master set of keys.
DO NOT USE A POWER IMPACT WRENCH
ON THE LUG NUT KEY
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Lug nut key Anti-theft lug nutThe anti-theftft lug nut and key
Removing the anti-theft lug nut
Insert the key over the locking lug nut. Make sure
that you hold the key square to the lug nut. If you
hold the key on an angle, you may damage the key
and the lug nut.
Place the lug nut wrench over the lug nut key and
apply pressure on the key with the wrench. Turn the
wrench in a counterclockwise direction to remove
the lug nut.
210Replacing the anti-theft lug nut
Insert the key over the locking lug nut. Place the lug
nut wrench over the lug nut key and, while applying
pressure on the key, install the lug nut.
If the Engine Cranks But Does Not
Start or Does Not Start After a
Collision
The Fuel Pump Shut-off Switch
If the engine cranks but does not start or if you have
had a collision, the fuel pump shut-off switch may
have been triggered. The shut-off switch is a device
that stops the fuel pump when your vehicle has been
involved in a substantial jolt.
For information on how to check and reset the fuel
pump shut-off switch, see Fuel pump shut-off switch
in the Index.

Towing Your Vehicle
If you need to have your vehicle towed, contact a
professional towing service or, if you are a member,
your roadside assistance center. Typical towing
options include wheel lift towing or flat bed towing.Front towingRear towing
When calling for a tow truck, tell the operator what
kind of vehicle you have. A towing manual is
available from Ford Motor Company for 0 authorized
tow truck operators. Have your tow truck driver
refer to this manual for the proper hook-up and
towing procedures for your vehicle.
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Lincoln RESCU System
(If equipped)
The Lincoln RESCU buttons, located in the
overhead console, should be used in the event that
you require roadside assistance (out of gas, need a
tow, etc.) or emergency assistance (involved in an
accident, report a crime or fire, require medical
attention, etc.).
212See Lincoln RESCU System in the Features chapter
for more information.

Customer AssistanceIf You Have a Service Problem
Ford Motor Company has authorized Ford and
Lincoln-Mercury dealerships that can service your
vehicle for you. This chapter tells you how to get
service or maintenance for your vehicle.
Service/Maintenance Concerns
(U.S. or Canada)
Ford recommends taking your vehicle to your selling
dealer who wants to ensure your continued
satisfaction. You may, however, take your vehicle
to any authorized Ford or Lincoln-Mercury dealer.
In most cases, your dealer will be able to resolve
your concern.If you are not satisfied with the service you received
from your dealership's service department, talk to the
service manager at the dealership, or if you still are
not satisfied, talk to the owner or general manager of
the dealership. In most cases, you will have your
concern resolved at this level.
If you are away from home when your vehicle needs
to be serviced, or if you need more help than the
dealer gave you, contact the Ford Customer
Assistance Center to find an authorized dealership
that may be able to help you.
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Ford Motor CompanyLincoln Customer Assistance Center300 Renaissance CenterP.O. Box 43360Detroit, Ml 482431-800.521-4140TDD for the hearing impaired: 1-800-232-5952If you have any questions or concerns that the
dealership cannot answer, contact the Customer
Assistance Center.
If you still have a service or product complaint, you
may wish to contact the Dispute Settlement Board
(U.S. only) or the Lincoln Centre (in Canada),
214The Dispute Setdement Board
(U.S. Only)
The Dispute Settlement Board is a voluntary,
independent dispute-settlement program available free
to owners or lessees of qualifying Ford Motor
Company vehicles.
The Dispute Settlement Board may not be available in
all states. Ford Motor Company reserves the right to
change eligibility limitations, modify procedures
and/or to discontinue this process at any time without
notice and without incurring obligations.

What Kind of Cases Does the Board
Review?
The Board reviews all product performance and
service complaints on Ford, Mercury and Lincoln
Cars and Ford and Mercury Light Trucks under
warranty that have not been resolved by a dealer or
Ford Motor Company.
The Board does not review issues involving: A non-Ford product A non-Ford dealership A vehicle sales transaction A request for reimbursement of consequential
expenses unless incidental to a service or
product complaint being reviewed Items not covered by your warranty Alleged liability claims Property damage where such damage is significant
when compared to the economic loss alleged under
the warranty dispute Cases currently in litigation Vehicles not used primarily for personal, family, or
household purposes
NOTE: Complaints involving vehicles on which
applicable express written new vehicle warranties
have expired at receipt of your application are not
eligible. Eligibility may differ according to state law.
For example, see the unique brochure for California
purchasers/lessees.

How Does the Board Work?
The Board has four members: three consumer representatives a Ford or Lincoln-Mercury dealer
Consumer candidates for Board membership are
recruited and trained by an independent consulting
firm. Dealers are chosen because of their business
leadership qualities.
If the involved vehicle is within 36 months and
36,000 miles of the date of delivery (warranty start
date), you have a right to make an oral presentation
before the Board by indicating your choice on the
application. Also, oral presentations may be
requested by the Board. A decision is made by the
Board by simple majority vote.
216Board members review all the materials related to
each complaint and, based on the available
information, arrive at a fair and impartial decision.
Decisions are based on the written statements and any
oral presentations made by each of the involved
parties.
Because the Board usually meets only once a month,
some cases will take longer than 30 days to be
reviewed. The Board will make every effort to
resolve each case within 40 days after it receives the
customer application form.
After your case has been reviewed, the Board will
mail you its decision in writing. It will also provide
you with a form to indicate your acceptance or
rejection of an award decision. The decisions of the
Board are binding on the dealer and Ford, but
customers may have other options available to them
under state or federal law.

The decisions of the Board, however, may be
introduced into evidence by any party in subsequent
legal proceedings that may be initiated.
How Do You Contact the Board?
Write to the Board at the following address to
request a brochure/apphcation. You will be sent a
brochure and a one-page customer application form.
The form should be completed and mailed to the
same address.Dispute Settlement BoardP.O. Box 5120Southfield, MI 48086-5120What is the Review Process?
Your application will be reviewed and if it is
determined to be eligible, you will receive an
acknowledgment indicating the file number assigned
to your application and the local Board address. At
the same time, your dealer and Ford Motor Company
representative are asked to submit statements.
To review your case properly, the Board needs the
following information: legible copies of all documents and maintenance
or repair orders that relate to the case the year, make, model, and vehicle identification
number the date you bought your vehicle
217