LINCOLN CONTINENTAL 1996 Customer Assistance Guide

the date of repair and the mileage at the time of
repair the current mileage the name of the dealer who sold you the vehicle
or who serviced your vehicle a brief description of your unresolved complaint a brief summary of actions that were taken with
the dealer and Ford Motor Company the names (if known) of all people you contacted
at the dealership a description of the action you want done to
resolve your concern.
Should your application NOT qualify for review, an
explanation will be mailed to you.
218Reporting Safety Defects
(U.S. Only)
If you believe that your vehicle has a defect which
could cause a crash or could cause injury or death,
you should immediately inform the National Highway
Traffic Safety Administration (NHTSA) in addition to
notifying Ford Motor Company.
If NHTSA receives similar complaints, it may open an
investigation, and if it finds that a safety defect exists
in a group of vehicles, it may order a recall and
remedy campaign. However, NHTSA cannot become
involved in individual problems between you, your
dealer, or Ford Motor Company.
To contact NHTSA, you may either call the Auto
Safety Hotline toll-free at 1-800-424-9393 (or 366-
0123 in the Washington, D.C. area) or write to:
NHTSA, U.S. Department of Transportation, 400
Seventh Street, Washington D.C. 20590. You can
also obtain other information about motor vehicle
safety from the Hotline.

Ford of Canada Customer
Assistance
If you live in Canada and have any questions or
concerns that the dealership cannot answer, contact
the Lincoln Centre.The Lincoln CentreFord Motor Company of Canada, LimitedP.O. Box 1580, Station BMississauga, Ontario L4Y 4G31-800-387-9333Please have the following information available
when contacting the Lincoln Centre: your telephone number (both business and home) the name of the dealer and the city where the
dealership is located the year and make of your vehicle the date purchased the current mileage on your vehicle your Vehicle Identification Number (VIN) listed
on your owner card and/or your vehicle ownership
licenseVehicle Identification Number (VIN/Serial
Number)
219

Canadian Motor Vehicle Arbitration Plan
(CAMVAP)
If a specific item of concern arises, where a solution
cannot be reached between a vehicle owner, Ford of
Canada, and/or one of its dealers (that all parties can
agree upon), the owner may wish to use the services
offered by the Canadian Motor Vehicle Arbitration
Plan (CAMVAP).
CAMVAP uses the services of Provincial
Administrators to assist consumers in scheduling and
preparing for their arbitration hearings. However,
before you can proceed with CAMVAP you must
follow your manufacturer's dispute resolution
process as outlined under "Service/Maintenance
Concerns (U.S. or Canada)" earlier in this chapter.
220Consumers wishing to obtain further information
about the program can obtain an information booklet
from your dealer or contact the Provincial
Administrator, Canadian Motor Vehicle Arbitration
Plan, at the address or telephone number shown
below.
0 & P Services
595 Bay Street - Suite 300
Toronto, Ontario
M5G 2C2
Telephone 1 (800) 207-0685

Getting Help Outside the U.S. and
Canada
Before you export your vehicle to a foreign country,
contact the appropriate foreign embassy or consulate
to make sure local regulations do not prevent you
from registering your vehicle. Officials at the
embassy can also help you decide whether you
should import your vehicle to that country.
Officials at the embassy or consulate can tell you
where to get unleaded fuel. If you cannot get
unleaded fuel or can get only fuel with an anti-knock
index that is lower than your vehicle needs, contact
a district or owner relations office before you leave
the U.S. or Canada.
Use of leaded fuel in your vehicle without a proper
conversion may damage the effectiveness of your
emissions control system and may cause engine
knocking or serious engine damage. Ford Motor
Company is not responsible for any damage that is
caused by use of improper fuel.You may also have difficulty importing your vehicle
back into the U.S. if you use leaded fuel.
If your vehicle must be serviced while you are
traveling or living in Central or South America, the
Caribbean, or the Middle East, contact the nearest
Ford dealership. If the dealership cannot help you,
write to:Ford Motor CompanyExport Operations1555 Fairlane BusinessPark #3Allen Park, MI 481 olU.S.A.Phone: 313-317-4282Fax: 313-390-0804221

If you are in other foreign countries, contact the
nearest Ford dealership. If the dealership cannot
help you, they can direct you to the appropriate
Ford affiliate office.
222If you buy your vehicle in North America and then
relocate outside of the U.S. or Canada, register your
Vehicle Identification Number and new address with
Ford Motor Company Export Operations.

AccessoriesFord Accessories for Your Vehicle
A wide selection of accessories is available through
your local authorized dealer. These fine accessories
have been engineered specifically to fulfill your
automotive needs. They are custom designed to
complement the style and aerodynamic appearance
of your Ford-built vehicle. In addition, each
accessory is made from high quality materials and
meets or exceeds Ford's rigid engineering and safety
specifications. That is why Ford brand accessories
are warranted for up to 3 years or 36,000 miles
(60,000 km), whichever comes first. See your
dealer for complete warranty information and
accessory availability.
Ford has many fine products available from your
dealer to clean your vehicle and protect its finishes.
For best results, use the following, or products of
equivalent quality:Ford Custom Clear Coat Polish
Ford Custom Silicone Gloss Polish
Ford Custom Vinyl Protectant
Ford Deluxe Leather and Vinyl Cleaner
Ford Extra Strength Spot and Stain Remover
Ford Extra Strength Tar and Road Oil Remover
Ford Extra Strength Upholstery Cleaner
Ford Extra Strength Whitewall Tire Cleaner
Ford Multi-Purpose Cleaner
Ford Premium Car Wash Concentrate
Ford Triple Clean
Ford Ultra-Clear Spray Glass Cleaner
223

Travel
Heavy-duty battery
Comfort and convenience
Engine block heater
Cargo net
224Protection and appearance
Carpeted floor mats
Cleaners, waxes and polishes
Styled wheel protector locks
Super Seal undercoating (in U.S. only)
Touch-up paints
Vinyl protectant
Wheel splash guards (flat)
Vehicle security system

NOTE: When adding accessories, equipment,
passengers, and luggage to your vehicle, do not
exceed the total weight capacity of the vehicle or of
the front or rear axle (GVWR, GAWR as shown on
the Safety Compliance Certification Label). Consult
your dealer for specific weight information.
NOTE: The Federal Communications Commission
(FCC) or in Canada the Canadian Radio
Telecommunications Commission (CRTC) regulates
the use of mobile communications systems - such as
two-way radios, telephones, and theft alarms that
are equipped with radio transmitters. Any such
equipment installed in your vehicle should comply
with FCC or in Canada the CRTC regulation and
should be installed only by a qualified technician.NOTE: Mobile communications systems may harm
the operation of your vehicle, particularly if they are
not properly designed for automotive use or are not
properly installed. For example, when operated, such
systems may cause the engine to stumble or stall. In
addition, such systems may themselves be damaged or
their operation affected by operating your vehicle.
(Citizens band CB transceivers, garage door openers,
and other transmitters whose power output is 5 watts
or less will not ordinarily affect your vehicle's
operation.)
NOTE: Because we have no control over the
installation, design, or manufacture of such systems,
Ford cannot assume responsibility for any adverse
effects or damage that may result if you use this
equipment.
225

1996 Continental Owner Manual Order Form
PUBLICATION
FORM NO.DESCRIPTIONFCS-12169-961996 Continental Service ManualFCS-12106-961996 Powertrain ControVEmission DiagnosisFCS-12139-961996 Car Service Spec. (FWD/RWD)FCS-12172-961996 Continental Electrical &Vacuum Troubleshooting Manual93-VID-OMFord and the American Dream (50) minutes of Historic/Nostalgic Videotape- NOTE: For publications prior to year shown above,write for availability to the address shown below. - Please allow ample time for postal service delivery.
U.S. RESIDENTS
Make checks payable to: HELM, INCORPORATED
MAIL ORDER TO:
HELM, INCORPORATED
P.O. Box 07150
Detroit, Michigan 48207
OR ORDER TOLL FREE:
1-800-782-4356
Monday - Friday 8:00 A.M. - 6:00 PM. EST
For Credit Card Holder Orders OnlyCANADIAN RESIDENTS
Make cheques payable to: Ford Motor Company of Canada,
Ltd.
MAIL ORDER TO:
Ford Motor Company of Canada, Ltd.
Service Publications
RO. Box 1580, Station B
Mississauga, Ontario, Canada L4Y 4C3
OR ORDER TOLL FREE:
1-800-387-4966
Monday - Friday 8:30 A.M. - 6:00 PM. ESI
For Credit Card Holder Orders Only